The document outlines a secure process for making payments using a bank card during a telephone call via a virtual call center. Customers can discuss offers or outstanding payments with an operator, confirm terms, and submit their card details without the operator accessing their data. This system ensures data security throughout the transaction and supports both one-off and regular payments.

1. Make payments with
a bank card during a telephone call,
safely and securely.
A Virtual Call Center service

2. Contact the customer
The operator makes an outgoing call.

3. Speak with
the customer
Discuss product or service offers,
or a request for an outstanding payment.
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4. Confirm an
agreement via
an oral contract
Clarify amounts to be charged,
and relevant terms and conditions.
CONTRACT CONTRACT

5. Submit
bank card details
Done via the buttons of the customer’s
phone, with guaranteed data security
at all times.
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6. Check data
The system processes the entered card data. At no time does
the operator have access to the data, but they are able to see
how the request is progressing.
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7. Initiate a bank
card-based
transaction

8. PAYMENT
COMPLETED
SUCCESSFULLY
Confirmation
of a successful
payment

9. Product shipment,
service activation
In conjunction with other I.T. systems.

10. VCC PAY is suitable for both
one-off and regular payments.

11. VCC PAY
TECHNOLOGY BACKGROUND

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17. virtual-call-center.eu +44 20 863 801 69 info@virtual-call-center.eu
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