This document provides instructions for Lyca Mobile retailers on activating SIM cards, adding bundled plans, porting numbers from other carriers, checking customer accounts and balances, adding funds to the retailer portal, and Lyca Mobile customer support contact information. Key steps include entering customer and SIM card details to activate a SIM, selecting a bundled monthly plan by entering a voucher PIN, initiating a number porting process ensuring the Lyca Mobile account is set up first, and accessing customer plans and balances through the portal. Support can be reached by dialing numbers provided.

1. July 16th 2013

2. PROPRIETARY STATEMENT
This document and any attached materials are the sole property of Lyca Mobile. This
document and any attached materials are not to be disseminated, distributed, or otherwise
conveyed throughout your organization to employees without a need for this information
or to any third parties without the express written permission of Lyca Mobile.
2

3. RETAILER LOG IN
https://pos.lycamobile.us
Enter User Name & Password – Select USA & Lycamobile

4. POS PORTAL – Completing Activation process
* Select Customer Management, Select SIM Activation

5. ACTIVATING THE SIM CARD
Enter the Zip Code, PUK Code, and ICCID which is the last 4 digits of the SIM # and
select SUBMIT.
You have created a new Lyca Mobile number for the customer
(New Number will appear under the words SIM Activation in RED)

6. ADDING A BUNDLED PLAN TO THE NEW ACCOUNT
Select CUSTOMER MANAGEMENT, select PIN TOPUP.
Enter the mobile # and enter the VOUCHERPIN which you will have purchased from a pin provider.
Be sure the voucher pin is for a bundled plan and not just a Topup denomination.
(if voucher pin is only top up type, the service will be set up as a paygo account and not a monthly
service plan). BE SURE THE AIRTIME PURCHASED IS FOR A MONTHLY BUNDLE PLAN
Select Topup
The account is now set up and SIM is ready for use with a factory unlocked GSM phone.

7. NUMBER TRANSER – PORTING
Select Customer Management
Number Transfer

8. NUMBER TRANSFER- PORTING continued
First make sure that a Lyca Mobile SIM and bundled package is set up for the new Lyca Mobile customer.
In order for a prepaid # to port over, there needs to be a current balance on the old prepaid plan from
which the mobile # is to be ported from.
This is a two step process - it requires that a Lyca SIM is active and loaded with a bundled plan prior
to transferring number over.
(See screen shot from previous page)
Select - Customer Management from the POS portal
Select - Number transfer
Enter the new Lyca Mobile #, Lyca SIM Card #, Port in Number
Leave Port in ICCID field blank
Order type Wireless
Donor service Provider - leave as wireless
Enter the account number that the port in number is currently on
Port in date - put in a date of at least 1 day greater than current date
Port in time- put in time greater than 24 hours from time of port request
Initator name - put in the name of the person processing port
IMP Contact # - enter the phone # of the store processing the port
Go up to the blue box next to Port in Number field and select "Get LRN“
The gray “LRN” box field will auto populate with a code which is used for porting
Port should be completed within 12-48 hours
The Lyca mobile # given at time of activation will work until the port is complete

9. CUSTOMER PLAN and BALANCE DETAIL
From the home page select – Customer Management
Customer plan and Balance Detail
Enter the subscriber MSISDN # (mobile #), enter 1 + 10 digit number
Press – Submit. The Pop up box will show mobile #, any balance on account.
At the bottom of the window, it will show bundle code for plan, bundle name and expiration date

10. ADD FUND TO PORTAL – Selling airtime through Portal
Card Details
Select Retailer A/C Management, add fund to portal, select amount, your email, Credit/debit card
type, name on card, credit/debit card number, expiration date, CW number (security code on
back of card)
Address Details
Country, house number (store street address), City, Post code (zip Code)
Select SUBMIT

11. SUPPORT NUMBERS
Lycamobile has multilingual team that operates from 8:00am to 12
midnight EST, every day.
To contact Customer Service:
Dial 612 from your lycamobile
charges: FREE
You can also dial 1-845-301-1612 from another phone or
+18453011612 from abroad.
Charges: Call Charges may vary depending on network operators.
Quick Reference Guide for Lycamobile users:
Voice Mail 91#
Customer Service 93#
Check your balance 95#
Check balance on screen 94#
View your number on screen 97#