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1. Online Reloads/Bill Payments
Workflows and procedures V.1
April - 2020

2. My Airtel App &
Recharge portal NDB Neos app
Sampath Bank mobile
app Payeasy.lk FriMI mobile app
Genie mobile app
HNB Internet banking
& SOLO mCash mobile app BOC mobile app eZ Cash mobile app
Pay&Go mobile app Sampath Vishwa Com Bank mobile app
Online payment methods (click on any logo for steps)

3. Reload (Prepaid) workflow: My Airtel App
1
Select Pay My Bill option
on the dashboard
2
Enter mobile number,
amount and select Pay
3
Select your payment method: Credit/
Debit card (VISA and Master)
4
Enter card details and select Submit
Minimum reload
amount is Rs. 10]

4. Reload (Prepaid) workflow: My Airtel App cont.
5
Enter OTP sent to the
mobile device
6
Payment Successful!
Debit/credit card should
have the SMS facility
enabled

5. Bill payment (Postpaid) workflow: My Airtel App
1
Select Reload option on
the dashboard
2
Enter mobile number,
amount and select Reload
3
Select your payment method: Credit/
Debit card (VISA and Master)
4
Enter card details and select Submit
Minimum payment
amount is Rs. 10

6. Bill payment (Postpaid) workflow: My Airtel App cont.
5
Enter OTP sent to the
mobile device
6
Payment Successful!
Debit/credit card should
have the SMS facility
enabled

7. Recharge (Prepaid) workflow: Recharge Portal
1 Search
https://recharge.airtel.lk on a
browser
2 Enter mobile number, amount
(or select recharge plan) and
select Next
3 Verify details and select Pay
Now
4 Enter card details and select
Submit
Minimum payment
amount is Rs. 9

8. Recharge (Prepaid) workflow: Recharge Portal cont.
5 Enter OTP sent to the mobile
device
6 Payment Successful!
Payment receipt can be emailed

9. Payment (Postpaid) workflow: Recharge Portal
1 Search
https://recharge.airtel.lk on a
browser
2 Enter mobile number, amount
and select Next
3 Verify details and select Pay
Now
4 Enter card details and select
Submit
Minimum payment
amount is Rs. 10

10. Payment (Postpaid) workflow: Recharge Portal cont.
5 Enter OTP sent to the mobile
device
6 Payment Successful!
Payment receipt can be emailed

11. Payment workflow: NDB Neos mobile app
1
Select triangle at the
bottom of the home page
2
Select Bill Payments
3
Select Biller dropdown
4
Select + to add a new biller
Step by step guide to add a biller

12. Payment workflow: NDB Neos mobile app cont.
5
Select Biller category as
“Telephone”
6
Select “BHARTI AIRTEL
LANKA PVT LTD
7
Enter mobile number. Verify the details
and Select Confirm
8
New biller added successfully!
Step by step guide to add a biller

13. Payment workflow: NDB Neos mobile app cont.
1
Select triangle at the
bottom of the home page
2
Select Bill Payments
3
Select Biller dropdown
4
Select the created biller
Step by step guide to pay a biller

14. Payment workflow: NDB Neos mobile app cont.
5
Enter amount, remarks and
Select Pay Now
6
Verify details and Select
Confirm
7
Payment successful!
Step by step guide to pay a biller

15. Payment workflow: Sampath Bank mobile app
1
Select Make a payment
from the menu
2
Select Bharti Airtel Lanka
(Pvt) Ltd from the list
3
Enter mobile number, amount and
select Continue
4
Enter 6-digit PIN
Minimum reload
amount is Rs. 10

16. Payment workflow: Sampath Bank mobile app cont.
5
Verify details and Select
Confirm
6
Payment successful!

17. Payment workflow: Sampath Payeasy.lk
1
Select + from the home
page
2
Select Telephone from the
list
3
Select Airtel from the list
4
Enter mobile number, amount and
select Proceed to Pay
Minimum reload
amount is Rs. 100

18. Payment workflow: Sampath Payeasy.lk cont.
5
Verify details and Select
payment method
6
Select Continue payment
7
Payment successful!

19. Payment workflow: FriMi mobile app
1
Select Billers option on
the dashboard
2
Select Telecom
3
Select Airtel
4
Enter mobile number, amount, description
and select the card and Confirm

20. Payment workflow: Frimi mobile app cont.
5
Confirm payment
6
Payment successful!
7
Transaction summary

21. Payment workflow: Genie mobile app
1
Select Add Biller option
on the dashboard
2
Select Airtel as the biller
3
Enter connection number and select
Done
4
Select Now to initiate a payment
1 2 3

22. Payment workflow: Genie mobile app cont.
5
Select Connection from
the list
6
Select Pay Now
7
Select eZ Cash as the payment method
8
Select eZ Cash virtual card

23. Payment workflow: Genie mobile app cont.
9
Enter amount and select
Pay
10
Verify the details and select
Pay Now
11
Enter eZ Cash PIN and proceed
12
Payment successful!

24. Payment workflow: HNB mobile app
1
Select Transactions
option on the menu
2
Select account, Adhoc biller category as “Telephone/Mobile”, Adhoc Biller
name as “Bharti Airtel Lanka Pvt Ltd”, biller nickname, mobile number,
amount, remarks and select Continue
4
Verify the details, enter SMS OTP and select
Confirm to complete the transaction

25. Payment workflow: HNB SOLO app
Select menu Select Billers Select Airtel
5
Add the PIN code and PAY
1 2 3
Insert the number and amount
4

26. Payment workflow: mCash mobile app
1
Select Mobile Bill/Top up
from the home page
2
Select Airtel from the list
3
Enter mobile number, amount and
select Proceed
4
Select Proceed to
confirm the transaction
5
Payment successful!
Minimum reload
amount is Rs. 20

27. Payment workflow: Bank of Ceylon mobile app
1
Select more option on
the dashboard footer
2
Select Pay Bills
3
Select View/Add Utility Biller
4
Select + to add a new utility biller

28. Payment workflow: Bank of Ceylon mobile app cont.
5
Select customer and biller category
as “TELEPHONE” from the lists
6
Select Biller as “AIRTEL” and Biller
Type
7
Enter nickname
8
Verify details and select Confirm

29. Payment workflow: Bank of Ceylon mobile app cont.
9
Enter OTP for verification
purposes
10
Select Pay Bills to initiate a
payment
11
Select Customer and already
registered Payee
12
Enter mobile number and select
Next

30. Payment workflow: Bank of Ceylon mobile app cont.
13
Select Account, enter bill
amount and select Pay Now
14
Verify details and select Submit
15
Payment successful!

31. Payment workflow: eZ Cash mobile app
1
Select Bill payment/Reload
from the home page
2
Select Airtel from the list
3
Enter mobile number, amount and
select Pay
4
Enter eZ Cash PIN and
select OK
Minimum reload
amount is Rs. 10

32. Payment workflow: eZ Cash mobile app cont.
5
Verify details and Select
Proceed
6
Payment successful!

33. Payment workflow: Pay&Go mobile app
1
Select Mobile from the
home page
2
Select Airtel from the list
3
Select Airtel (Reload and bill
payments) from the list
4
Enter mobile number and select
Next

34. Payment workflow: Pay&Go mobile app cont.
5
Enter amount, credit/debit
card and Select Pay
6
Payment successful!
Minimum reload
amount is Rs. 50

35. Payment workflow: Sampath Vishwa
1
Select Make a payment
from the menu
2
Select biller type as “Telephone”, biller as
“Bharti Airtel Lanka (Pvt) Ltd” and select
Make Payment
3
Enter mobile number, amount,
payment mode and select Pay
4
Verify details by entering
username & password and
Select confirm
Minimum reload
amount is Rs. 50

36. Payment workflow: Sampath Vishwa cont.
5
Payment successful!

37. Payment workflow: Commercial Bank mobile app
1
Login to online banking
and add Airtel as a biller
2
Select Payments & settlements
from the menu in the bank
MOBILE APP
3
Select Telephone from the list
4
Select “Bharti Airtel Lanka PLC
from the list

38. Payment workflow: Commercial Bank mobile app cont.
5
Verify details, enter amount
and select Submit
6
Verify details and Select
Confirm
Minimum reload
amount is Rs. 10
7
Payment successful!