This document outlines the workflows and procedures for online reloads/bill payments for Airtel mobile accounts through various mobile apps and online portals in Sri Lanka. It provides step-by-step instructions for completing prepaid reloads and postpaid bill payments through My Airtel App, the Airtel Recharge Portal, NDB Neos mobile app, Sampath Bank mobile app, Sampath Payeasy.lk, FriMi mobile app, Genie mobile app, HNB mobile and SOLO mCash apps, Bank of Ceylon mobile app, eZ Cash mobile app, Pay&Go mobile app, Sampath Vishwa, and Commercial Bank mobile app. Minimum payment amounts range from

1. Online Reloads/Bill Payments
Workflows and procedures V.1
April - 2020

2. My Airtel App &
Recharge portal NDB Neos app
Sampath Bank mobile
app Payeasy.lk FriMI mobile app
Genie mobile app
HNB Internet banking
& SOLO mCash mobile app BOC mobile app eZ Cash mobile app
Pay&Go mobile app Sampath Vishwa Com Bank mobile app
Online payment methods (click on any logo for steps)

3. Reload (Prepaid) workflow: My Airtel App
1
Select Pay My Bill option
on the dashboard
2
Enter mobile number,
amount and select Pay
3
Select your payment method: Credit/
Debit card (VISA and Master)
4
Enter card details and select Submit
Minimum reload
amount is Rs. 10]

4. Reload (Prepaid) workflow: My Airtel App cont.
5
Enter OTP sent to the
mobile device
6
Payment Successful!
Debit/credit card should
have the SMS facility
enabled

5. Bill payment (Postpaid) workflow: My Airtel App
1
Select Reload option on
the dashboard
2
Enter mobile number,
amount and select Reload
3
Select your payment method: Credit/
Debit card (VISA and Master)
4
Enter card details and select Submit
Minimum payment
amount is Rs. 10

6. Bill payment (Postpaid) workflow: My Airtel App cont.
5
Enter OTP sent to the
mobile device
6
Payment Successful!
Debit/credit card should
have the SMS facility
enabled

7. Recharge (Prepaid) workflow: Recharge Portal
1 Search
https://recharge.airtel.lk on a
browser
2 Enter mobile number, amount
(or select recharge plan) and
select Next
3 Verify details and select Pay
Now
4 Enter card details and select
Submit
Minimum payment
amount is Rs. 9

8. Recharge (Prepaid) workflow: Recharge Portal cont.
5 Enter OTP sent to the mobile
device
6 Payment Successful!
Payment receipt can be emailed

9. Payment (Postpaid) workflow: Recharge Portal
1 Search
https://recharge.airtel.lk on a
browser
2 Enter mobile number, amount
and select Next
3 Verify details and select Pay
Now
4 Enter card details and select
Submit
Minimum payment
amount is Rs. 10

10. Payment (Postpaid) workflow: Recharge Portal cont.
5 Enter OTP sent to the mobile
device
6 Payment Successful!
Payment receipt can be emailed

11. Payment workflow: NDB Neos mobile app
1
Select triangle at the
bottom of the home page
2
Select Bill Payments
3
Select Biller dropdown
4
Select + to add a new biller
Step by step guide to add a biller

12. Payment workflow: NDB Neos mobile app cont.
5
Select Biller category as
“Telephone”
6
Select “BHARTI AIRTEL
LANKA PVT LTD
7
Enter mobile number. Verify the details
and Select Confirm
8
New biller added successfully!
Step by step guide to add a biller

13. Payment workflow: NDB Neos mobile app cont.
1
Select triangle at the
bottom of the home page
2
Select Bill Payments
3
Select Biller dropdown
4
Select the created biller
Step by step guide to pay a biller

14. Payment workflow: NDB Neos mobile app cont.
5
Enter amount, remarks and
Select Pay Now
6
Verify details and Select
Confirm
7
Payment successful!
Step by step guide to pay a biller

15. Payment workflow: Sampath Bank mobile app
1
Select Make a payment
from the menu
2
Select Bharti Airtel Lanka
(Pvt) Ltd from the list
3
Enter mobile number, amount and
select Continue
4
Enter 6-digit PIN
Minimum reload
amount is Rs. 10

16. Payment workflow: Sampath Bank mobile app cont.
5
Verify details and Select
Confirm
6
Payment successful!

17. Payment workflow: Sampath Payeasy.lk
1
Select + from the home
page
2
Select Telephone from the
list
3
Select Airtel from the list
4
Enter mobile number, amount and
select Proceed to Pay
Minimum reload
amount is Rs. 100

18. Payment workflow: Sampath Payeasy.lk cont.
5
Verify details and Select
payment method
6
Select Continue payment
7
Payment successful!

19. Payment workflow: FriMi mobile app
1
Select Billers option on
the dashboard
2
Select Telecom
3
Select Airtel
4
Enter mobile number, amount, description
and select the card and Confirm

20. Payment workflow: Frimi mobile app cont.
5
Confirm payment
6
Payment successful!
7
Transaction summary

21. Payment workflow: Genie mobile app
1
Select Add Biller option
on the dashboard
2
Select Airtel as the biller
3
Enter connection number and select
Done
4
Select Now to initiate a payment
1 2 3

22. Payment workflow: Genie mobile app cont.
5
Select Connection from
the list
6
Select Pay Now
7
Select eZ Cash as the payment method
8
Select eZ Cash virtual card

23. Payment workflow: Genie mobile app cont.
9
Enter amount and select
Pay
10
Verify the details and select
Pay Now
11
Enter eZ Cash PIN and proceed
12
Payment successful!

24. Payment workflow: HNB mobile app
1
Select Transactions
option on the menu
2
Select account, Adhoc biller category as “Telephone/Mobile”, Adhoc Biller
name as “Bharti Airtel Lanka Pvt Ltd”, biller nickname, mobile number,
amount, remarks and select Continue
4
Verify the details, enter SMS OTP and select
Confirm to complete the transaction

25. Payment workflow: HNB SOLO app
Select menu Select Billers Select Airtel
5
Add the PIN code and PAY
1 2 3
Insert the number and amount
4

26. Payment workflow: mCash mobile app
1
Select Mobile Bill/Top up
from the home page
2
Select Airtel from the list
3
Enter mobile number, amount and
select Proceed
4
Select Proceed to
confirm the transaction
5
Payment successful!
Minimum reload
amount is Rs. 20

27. Payment workflow: Bank of Ceylon mobile app
1
Select more option on
the dashboard footer
2
Select Pay Bills
3
Select View/Add Utility Biller
4
Select + to add a new utility biller

28. Payment workflow: Bank of Ceylon mobile app cont.
5
Select customer and biller category
as “TELEPHONE” from the lists
6
Select Biller as “AIRTEL” and Biller
Type
7
Enter nickname
8
Verify details and select Confirm

29. Payment workflow: Bank of Ceylon mobile app cont.
9
Enter OTP for verification
purposes
10
Select Pay Bills to initiate a
payment
11
Select Customer and already
registered Payee
12
Enter mobile number and select
Next

30. Payment workflow: Bank of Ceylon mobile app cont.
13
Select Account, enter bill
amount and select Pay Now
14
Verify details and select Submit
15
Payment successful!

31. Payment workflow: eZ Cash mobile app
1
Select Bill payment/Reload
from the home page
2
Select Airtel from the list
3
Enter mobile number, amount and
select Pay
4
Enter eZ Cash PIN and
select OK
Minimum reload
amount is Rs. 10

32. Payment workflow: eZ Cash mobile app cont.
5
Verify details and Select
Proceed
6
Payment successful!

33. Payment workflow: Pay&Go mobile app
1
Select Mobile from the
home page
2
Select Airtel from the list
3
Select Airtel (Reload and bill
payments) from the list
4
Enter mobile number and select
Next

34. Payment workflow: Pay&Go mobile app cont.
5
Enter amount, credit/debit
card and Select Pay
6
Payment successful!
Minimum reload
amount is Rs. 50

35. Payment workflow: Sampath Vishwa
1
Select Make a payment
from the menu
2
Select biller type as “Telephone”, biller as
“Bharti Airtel Lanka (Pvt) Ltd” and select
Make Payment
3
Enter mobile number, amount,
payment mode and select Pay
4
Verify details by entering
username & password and
Select confirm
Minimum reload
amount is Rs. 50

36. Payment workflow: Sampath Vishwa cont.
5
Payment successful!

37. Payment workflow: Commercial Bank mobile app
1
Login to online banking
and add Airtel as a biller
2
Select Payments & settlements
from the menu in the bank
MOBILE APP
3
Select Telephone from the list
4
Select “Bharti Airtel Lanka PLC
from the list

38. Payment workflow: Commercial Bank mobile app cont.
5
Verify details, enter amount
and select Submit
6
Verify details and Select
Confirm
Minimum reload
amount is Rs. 10
7
Payment successful!