With less than one-third of the workplace describing themselves as "engaged in their work", the importance of the role of the manager for engaged, effective teams is critically important. But, if we're building self-organizing Agile teams, what's a manager even DO in an Agile organization?
In this talk, Braz presents the evolving role of the Agile manager, a development path to evaluate and design your personal growth, and activities you can take back to work tomorrow to support employees and teams in ways that are closely aligned with Agile values and principles.
3. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
MORE GREAT SESSIONS
Who Else is Speaking?
Reese Schmit
"Agile = No Planning = Bull$hit"
Braz Brandt
“Growing Agile Managers”
Brian O’Fallon
"So You Made Your Project
Managers ScrumMasters"
David Hawks
"Next Level Agile"
3
4. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
ABOUT ME
4
BRAZ BRANDT
Enterprise Agile Coach
@braz
braz@agilevelocity.com
www.agilevelocity.com
6. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
A QUICK SURVEY OF US…
6
• How many of us are
managers today, or
have been managers?
• How many of us have
any formal training at
how to manage
people?
7. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
GALLUP “STATE OF THE AMERICAN MANAGER”
7
Less than
one-third
70%
1 in
10
Less than a third of American employees describe
themselves as “engaged” in their work; effective managers
are responsible for 70% of the variance in employee
engagement.
However, only one in ten managers currently have the
skills and talent defined with effectively being a manager.
8. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
WE SUCK AT FINDING MANAGERS
8
[T]he Curse of the Silicon Valley is that great engineers are often
promoted to leadership for their hard work. While many succeed
in this role, an equal part fails because the skills required to lead
are vastly different than the ones required to be an engineer.
The Curse is that we’re often placing our most valuable
engineers in a role where they’re predisposed to fail.
Michael Lopp (@rands)
Rands in Repose – “DNA”
“
9. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
WE SUCK AT BEING MANAGERS
9
[T]he Curse of the Silicon Valley is that great engineers are often
promoted to leadership for their hard work. While many succeed
in this role, an equal part fails because the skills required to
lead are vastly different than the ones required to be an
engineer. The Curse is that we’re often placing our most
valuable engineers in a role where they’re predisposed to fail.
Michael Lopp (@rands)
Rands in Repose – “DNA”
“
10. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
GROWING AGILE MANAGERS
10
• The New Role of the Agile Manager
• The New Skills of the Agile Manager
12. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
WHAT TYPE OF MANAGER?
12
Database
Administrators
Manager,
Databases
Software
Developers
Manager,
Development
Senior Manager,
Software Delivery
13. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
WHAT TYPE OF MANAGER?
13
Managers
Senior Managers
Directors
Directors
Senior Directors
Vice Presidents
Departments Divisions
15. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
COMMAND AND CONTROL
15
Leaders Know Exactly What To Do!
Leaders Can Build the Perfect Plan!
We Tell Our Managers What To Do…
…and They Just Have Their Teams Do It!
18. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
COMMAND AND CONTROL
18
Today’s missions are simultaneously more complex and more
dynamic, requiring the collective capabilities and efforts of many
organizations in order to succeed. This requirement for assembling
a diverse set of capabilities and organizations into an effective
coalition is accompanied by shrinking windows of response
opportunity. Traditional approaches to Command and Control are
not up to the challenge. Simply stated, they lack the agility required
in the 21st century.
“
David Alberts, Richard Hayes
Understanding Command and Control
International Command and Control Institute, 2006
19. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
COMMAND AND CONTROL
19
“
David Alberts, Richard Hayes
Understanding Command and Control
International Command and Control Institute, 2006
Today’s missions are simultaneously more complex and more
dynamic, requiring the collective capabilities and efforts of many
organizations in order to succeed. This requirement for assembling
a diverse set of capabilities and organizations into an effective
coalition is accompanied by shrinking windows of response
opportunity. Traditional approaches to Command and Control are
not up to the challenge. Simply stated, they lack the agility required
in the 21st century.
21. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
NEW ROLE OF THE AGILE MANAGER
21
Instead of thinking about building the right
organization, think about organizing and re-
organizing as an ongoing activity, in response
to changing organizational needs.
Then, the new role of the Agile Manager is to
create the conditions to allow for an
organization to probe, sense, and respond to
emerging customer and market opportunities.
22. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
COMMAND AND CONTROL
22
Today’s missions are simultaneously more complex and more
dynamic, requiring the collective capabilities and efforts of many
organizations in order to succeed. This requirement for
assembling a diverse set of capabilities and organizations into
an effective coalition is accompanied by shrinking windows of
response opportunity. Traditional approaches to Command and
Control are not up to the challenge. Simply stated, they lack the
agility required in the 21st century.
“
David Alberts, Richard Hayes
Understanding Command and Control
International Command and Control Institute, 2006
23. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY 23
Create
Cross-Functional
Teams!
Assembling a diverse set of capabilities and
organizations into an effective coalition…
25. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY 25
Prioritizing Work
Deciding How
Managing Capacity
Collecting Customer Feedback
Managing Stakeholders
Negotiating Scope
Maximizing Value
Training & Development
When we cut across organizational
barriers and traditional management
structures to create Agile teams, we create
autonomous, empowered teams that
take on most tasks handled by traditional
line managers.
Assembling a diverse set of capabilities and
organizations into an effective coalition…
26. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY 26
Agile Managers can
provide and reinforce
vision to create
alignment and clarity
around the value our
teams deliver, and our
organizational capacity
27. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY 27
Agile Managers provide
mentoring and growth
paths to people in the
same job family, and
help circulate lessons
learned between
teams, squads, and
divisions.
Agile Managers help
maintain consistency
between teams, and
define the guardrails
within which teams can
innovate.
28. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
THE NEW ROLE OF THE AGILE
MANAGER
28
• Defining and evangelizing a clear and compelling Vision
• Create alignment and clarity
• Provide mentoring and career growth paths
• Circulate and advance learning
• Help maintain consistency across teams, squads, trains,
divisions
• Create and maintain high-performing teams empowered
to solve business problems
Prioritizing Work
Deciding How
Managing Capacity
Collecting Customer Feedback
Managing Stakeholders
Negotiating Scope
Maximizing Value
Training & Development
30. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
MANAGEMENT SKILLS & TALENT
30
1 in
10
Less than a third of American employees describe
themselves as “engaged” in their work; effective managers
are responsible for 70% of the variance in employee
engagement.
However, only one in ten managers currently have the
skills and talent defined with effectively being a manager.
33. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
“EXPERT” MANAGERS
33
[T]he Curse of the Silicon Valley is that great engineers are often
promoted to leadership for their hard work. While many succeed
in this role, an equal part fails because the skills required to
lead are vastly different than the ones required to be an
engineer. The Curse is that we’re often placing our most
valuable engineers in a role where they’re predisposed to fail.
Michael Lopp (@rands)
Rands in Repose – “DNA”
“
34. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY 34
Expert Achiever Catalyst
As organizations, we promote our experts
into increasing levels of management,
removing them from the domain where
they built their expertise.
Without providing a way for our Expert
Leaders to grow – to develop as adult
learners beyond their Expert style of
leadership – we are equipping our most
talented people to fail.
35. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
EXPERT LEADERSHIP
35
Believes
”Leaders are followed because of their expertise
and authority.”
Organizational
Scope
Tactically focused on incremental improvements
within the team or group
Team
Leadership
One-on-one management and supervision
Pivotal
Conversations
Low tolerance for conflict – either assertive or
accommodating
36. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
ACHIEVER LEADERSHIP
36
Believes
”Leaders are followed because of their expertise and
authority.”
Organizational
Scope
Tactically focused on incremental improvements within the
team or group
Team
Leadership
One-on-one management and supervision
Pivotal
Conversations
Low tolerance for conflict – either assertive or
accommodating
Believes
“Leaders motivate by creating challenging, satisfying
ways to contribute to larger goals.”
Organizational
Scope
Strategically focused on outcomes, making changes
to address environmental impediments
Team
Leadership
Direct reports are viewed as a team that needs to be
managed and orchestrated together
Pivotal
Conversations
Moderate tolerance for conflict – primarily assertive
or accommodating, but can shift as needed
37. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
CATALYST LEADERSHIP
37
Believes
“Leaders motivate articulating an inspiring vision, then
empowering and developing others to deliver.”
Organizational
Scope
Develop organizational scope and capacity to meet any
challenge
Team
Leadership
Creates highly participative and empowered teams that
leads change together
Pivotal
Conversations
Greater tolerance for conflict – combines assertiveness
and accommodation with advocacy and inquiry.
Believes
“Leaders motivate by creating challenging, satisfying ways
to contribute to larger goals.”
Organizational
Scope
Strategically focused on outcomes, making changes to
address environmental impediments
Team
Leadership
Direct reports are viewed as a team that needs to be
managed and orchestrated together
Pivotal
Conversations
Moderate tolerance for conflict – primarily assertive or
accommodating, but can shift as needed
38. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY 38
“
“
“Expert
Achiever
Catalyst
People think of me as a
problem solver – I get
things done.
I used to jump in and start fire-
fighting, now I take a breath and try
to understand how problems are
connected.
We got people together, told them
what the problem was and the
outcomes we needed, then turned
them loose to do their best and
most creative thinking.
39. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY 39
Sphere of
Control
Sphere of
Influence
Sphere of
Influence
Sphere of
Control
Expert Leader Catalyst Leader
40. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
MANAGING SELF
40
Leadership Agility provides a framework to
evaluate our skills and talents – as leaders of
people and teams – and provides new skills for
managers when working with our teams.
42. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
MANAGING OTHERS
42
1 in
10
Less than a third of American employees describe
themselves as “engaged” in their work; effective
managers are responsible for 70% of the variance in
employee engagement.
However, only one in ten managers currently have the
skills and talent defined with effectively being a manager.
43. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY 43
Agile Managers help
create high-performing
teams by providing
them the necessary
autonomy to do their
work, the support to
become masters of
their craft, and the
appropriate purpose to
achieve results.
Autonomy Mastery
Purpose
44. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
EMPOWER AUTONOMOUS TEAMS
44
Idyllic Self-Organization Delegation Boards
45. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY
GROW STRUCTURES TO SUPPORT MASTERY
45
Forming
Storming
Norming
Performing
48. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY 48
• Defining and evangelizing a clear and
compelling Vision
• Create alignment and clarity
• Provide mentoring and career growth
paths
• Circulate and advance learning
• Help maintain consistency across
teams, squads, trains, divisions
• Create and maintain high-performing
teams empowered to solve business
problems
Prioritizing Work
Deciding How
Managing Capacity
Collecting Customer Feedback
Managing Stakeholders
Negotiating Scope
Maximizing Value
Training & Development
Managing
Self
Managing
Others
52. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY 52
• Gallup 2015 “State of the American
Manager” Report
• “DNA”, Rands in Repose
• A Leader’s Framework for Decision Making,
Dave Snowden, Harvard Business Review
• Leadership Agility, Bill Joiner
• Management 3.0, Jurgen Appelo
• Managing for Happiness, Jurgen Appelo
• “Drive”, Daniel Pink
• “The Puzzle of Motivation”, Dan Pink @ TED
• “Start with Why” and “Find Your Why”, Simon
Sinek
• “Developmental Sequence in Small Groups”,
Bruce Tuckman
• “Tuckman’s Stages of Group Development”,
Wikipedia
• “Scaling Agile @ Spotify…”, Henrik Kniberg
• “Spotify Engineering Culture, Part 1”, Henrik
Kniberg et al.