This Groups and Works Teams Powerpoint is part of the CMI course.

2. Definition of a group
 A group is at least 2 people, who continually interact
with each other, have something in common and
recognise that they are members of a group
 A team is a group chosen from members with
complimentary capabilities so that together they
can achieve a planned purpose.

3. The differences between formal and informal
groups
 People are often assigned to formal groups e.g.
customer service teams, course teams. Shared
values will be built. Methods of working will be
developed that should satisfy both members and
organisational needs.
 Informal groups are socially based, and not set up
with any work objectives in mind. Membership is
voluntary. These can be supportive to business or
resistant to change.

4. Formal and informal groups – open and closed
 Open groups frequently change membership and
may be more creative
 Closed groups have a defined membership and
structure and may be more inward looking but may
be best for long term projects and plans