5. Buying in Digital Age
How consumers are buying now
Consider Evaluate Buy Enjoy, Advocate, Bond Buy (Loyalty Loop)
6. What has changed?
The number of “Touch Points”
between the Brand and the
Consumer has “increased” New Touch points are
increasingly Digital in nature
7. What has changed?
Earlier communication was One-way Funnel Model
Communication in Digital Age is Two Way – CDJ
https://www.youtube.com/watch?v=RJJMa46Q574
8. What does this call for?
Resource allocation based on
Touch Point and CDJ
Currently 70-90% of Marketing budget is spent in Consider and
Buy stage
Consumers are most influenced during evaluate and enjoy-
advocate-bond stages
13. Digital Asset to CDJ Stag Mapping
Digital Asset CDJ Stage
Retail Website with
several web applications
Through all the stages
Mobile App
Evaluate and Enjoy-
Advocate-Bond
Social Networking Pages
(Facebook & Twitter)
Enjoy-Advocate-Bond
YouTube Channel
Evaluate and Enjoy-
Advocate-Bond
Blog
Evaluate and Enjoy-
Advocate-Bond
16. THE GAME
Tie up with Sony Computer
Entertainment in Europe to create the
game Ra One for PlayStation Platform
17. • Spent ~INR 15 crores on social
media marketing
• Own official website with
exclusive contents and updates
of film
• Collaboration with YouTube,
Google’s G+ social network
• Tie ups with social networking
sites like Go Jiyo, Twitter,
Facebook
social media