GROUP 1 PRESENTATION.pptx
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The presentation discusses types of conflicts and conflict management styles. It defines conflict and identifies four types: interpersonal, intrapersonal, intra-group, and inter-group. Interpersonal conflict occurs between individuals, intrapersonal within an individual, intra-group among group members, and inter-group between different groups. The presentation then notes that conflict management specialists propose several approaches, and Blake and Mouton's grid illustrates typical reactions like avoidance, struggle, adaptation, collaboration, or compromise.
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- 2. GROUP MEMBERS • MARTIN DZADZA • KUDZAI CHAITA • MQONDISI SIBANDA • MLUNGISI SIBANDA • TAMUKA KOTA • LLOYD SHUMBAIMWE
- 3. Conflict definition • Refers to some form of fiction, disagreement or discord arising between individuals or within a group when the beliefs or actions of one or more members of the group are either resisted by or unacceptable to one or more members of another group. Conflict pertains to the opposing ideas and actions of different entities thus resulting in an antagonistic state Tschanmen-Moran (2001).
- 4. Types of conflicts Interpersonal conflict • Refers to a conflict between two individuals. This occurs typically due to how people are different from one another. Intrapersonal conflict • Occurs within an individual. The experience takes place in the person`s mind. Hence it is a type of conflict that is psychological involving the individual`s thoughts, values, principles and emotions. Intra-group conflict • Is a type of conflict that happens among individuals within a team. The incompatibilities and misunderstandings among these individuals lead to an intra-group conflict.
- 5. Conti…….. Inter-group conflict • Takes place when a misunderstanding arises among different teams within an organization. In addition, competition also contributes to rise of intergroup conflict. There are other factors which fuel this type of conflict, some of these factors may include a rivalry in resources or the boundaries set by a group to others which establishes their own identity as a team Denohue and Kott (1992)
- 6. Conflict management styles • Management specialists have proposed several ways of dealing with the process of conflict management. To explain the modalities of engagement in conflict we can propose Blake and Mouton`s grid. The two authors establish the typical reactions of individuals in dealing with organizational conflicts. Figure 1 illustrates the behaviours provided by the two authors, behaviours that shape in fact, the managers decision on how to approach and manage conflicts, namely the avoidance struggle, adaptation, collaboration or compromise Baro, Robert (1992).