The document discusses the importance of grooming and maintaining a professional appearance when representing a business. It emphasizes that first impressions matter and grooming is an important factor. It provides tips for maintaining good hygiene, dressing appropriately, having good manners, and presenting a positive attitude. Grooming details include being clean-shaven, trimming nails, maintaining conservative hairstyles and footwear, and wearing neat, ironed uniforms. Smiling, acting with honesty and taking responsibility are also advised to make a good impression.

2. Importance of grooming
• First impression is very important as it can
create or have a negative impact on the
bottom line
“You are the ambassador’s of the business”
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3. IS IT WELL GROOMED
YES….?
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4. Well Groomed…..

5. Important factors in Grooming
Smile -Always smile & let your smile be genuine as a smile that
reaches one's eyes can really break barriers
• Always act with honesty and dignity
• Be helpful and co-operative with each other
• Say, “Please; Thank you; You’re welcome”, as part of your
everyday courtesy
• Take responsibility for your mistakes, apologies and go about
correcting the mistakes
• Never blame someone else if it is your mistake
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6. Basic Manners
• Chewing gum and popping bubble gum in the presence of co-
workers is neither cool nor good
• Be helpful and co-operative with each other
• Be neat, clean and as conservative as the business requires
you to be
• Do not cough or sneeze in anyone's direction. Use a tissue, if
possible, to contain the germs and then say "Excuse me"
• Keep your work area tidy. Try not to be messy
• Do not interrupt another speaker
• ‘Mute’ your cell phone in the office. No fancy ring tones
• Speak clearly without shouting.
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7. Dress sense
Males:
a) A Dark color shirt should be teamed with a light color trouser & vice versa.
b) Tie should be coordinated on the color that is maximum in the shirt.
c) Shave regularly, as the stubble look is suitable only
for our bollywood heroes
d) Avoid strong perfume
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8. Etiquette
Male-:
Be a gentleman
Avoid staring if you are visiting a female
client
Keep yourself cool
Do not crack cheap jokes
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9. Attitude
Do not take an irate customer personally
Check your emotions.
Think before you speak
Maintain a professional behavior
Be confident
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10. A PERFECT GROOM……
• Hair: Conservative and well maintained, short neatly
cut
1. Should not fall on forehead, touch the ears or touch
the collars.
2. Neatly combed, not oily, not premed.
3. Only conservative hairstyle permitted.
4. Moustaches neatly trimmed.
5. Should not cover upper lip.
6. Face clean shaved
7. Beards only permitted as part of religious sentiments
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11. Well Groomed…..

12. IDENTIFY THE RIGHT
HAIR STYLE

13. Identify the right moustaches

14. French Beard

15. Clean Shaven Face

16. Cont…..
Nails: Trimmed and well maintained
1. Clean and dirt free.
2. No nicotine, carbon or ink stains on the fingers.
Ornaments
1. Only one simple ring on any one hand
2. No bracelets or bands (excepts for religious reasons)
3. Watches should be conservative and not flashy or
too large.
4. Leather strap should either be black, brown or tan
5. Metallic strap should be gold or silver
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17. Cont….
Footwear: Well maintained, well polished, in good condition
1. Only black shoes are permitted
2. Socks to match the color of the shoes or trousers
Uniform: Immaculate, spotless, well ironed
1. Light color Formal shirt, full sleeves,
2. Formal Trouser, front creased
3. Matching Tie
4. No loose threads or broken buttons
5. Cuffs and collars to be stain free and clean.
6. Belts should be plain black or brown, not cracked or dull,
simple non flashy buckle, not more than 1.5 “wide.
7. Always wear a vest. (cut banyans)
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