This document provides a grading scale for evaluating engineering service excellence across 18 attributes. The attributes include initiative/self-confidence, professional competence, effective intelligence, conceptual ability, planning ability, judgement and decision making ability, tact and cooperation, ability to inspire and motivate, capacity to withstand stress, capacity to achieve results, entrepreneur quality, leadership quality, welfare and morale, training and development of subordinates, bearing and demeanour, loyalty, integrity, communication skills - written, and communication skills - oral. Each attribute is graded on a scale of 1 to 9, with 9 being exceptional and 1 being unsatisfactory.

1. Engineering Service Excellence
AUTHORED BY
N RAMAKRISHNAN
Managing Director
ELSYTEC POWER PROJECTS PRIVATE LTD, CHENNAI

2. GRADING FOR ATTRIBUTES
EXCEPTIONAL VERY GOOD GOOD SATISFACTORY UN SATISFACTORY
9 8 - 7 6 - 5 4 - 3 2 - 1
1 Intiative / Self confidence Volunteers to work on a
problem A self starter. Shows
exceptional resourcefulness in
handling unforeseen
events/situations effectively.
Feels relaxed & adequte in all
types of social & work
situations.
Mostly takes necessary &
appropriate actions in
handling unforseen tasks &
situations. Does not wait for
instructions to get things
done. Exhibites poise &
balance in social & work
situations.
Generally takes appropriate
action on his own when held
up for want of decisions and
precedents. Occassionally
requires instructions and
guidance. Feels self assured
and generally exhibites
equilibrium.
Hesitant in taking action in
the absense of proper
instructions and
precedents. Would act
only when compelled to do
so. Exhibits a single a
rigidity and self
consciousness in different
situations.
Does not act without instructions
even when the task is urgent and
needs priority. Does not work
independently. Gets perturbed easily.
Fails to maintain poise and
confidence in most situations.
2 Professional Competence Excellent knowledge of his job
abd related functions. Keeps
abreast of various
developments in is field. Uses
his professional knowledge in
any assigned task efficiently
and effectively.
Most of the time showns
good knowledge of his job
& related functions.Makes
adequate efforts to keep in
touch with the at least
developments in his field.
Applies his professional
knowledge confidently.
Produces acceptable results.
With persistence manages to
accomplish tasks with out
much loss of quality. Pays
secondary consideration to
economy of efforts and
resources.
Capacity limited to
accomplish only ordinary
level results. Requires
more efforts and
resources than necessary
for accomplishing the task.
Work output and quality not
commensurate with the efforts and
resources available. Causes wastage
& lowering of morale.
3 Effective Intelligence Readily perceives the
essentials of difficult problems.
Penetrates deep into complex
issues Reacts to extraoridnary
situations quickly & effectively.
Quick on the uptake able to
discern the essentials of a
problem. Reacts to various
situations adquately.
May take time but grasps the
essential of a situations.
Reacts to ideas and situation
in satisfactory manner.
Tackles obvious problems.
Slow in reacting to new
ideas and situations.
Does not go deep into a problem.
Gets confused in unfamiliar situations
and fails to react in an appropriate
manner.
4 Conceptual Ability A sound and deep knowledge
about markter as well as
company problems, Keep
abreast of the latest
developments in this field and
excellent ability to perceive
accurately of the future needs
of the business in a complex
market situations.
Very good knowledge of
the total picture of the
systems and allied
problems takes pains,
keeps in touch with varios
developments around. Has
clear picture of the future
needs and high ability to
think fairly and accurately
of the future business
envoirnment.
Adequate about the total
picture of the situation.Aware
of all impning factors on the
company business. Fair
ability to look ahead to
provide for future needs of
the company.
Can handle normal routine
situations. Displays
occassional interest on
market and company
problems and just
adequate ability to
integrate divergent views
and frame his own plan of
action. Adequate
awareness of the ecnomic
situations.
Lacks appreciation of the diverse
situations. Ignorant of market &
company problems and confused
about divergent views of market
situations.
ATTRIBUTES
Page 1 of 5

3. GRADING FOR ATTRIBUTES
EXCEPTIONAL VERY GOOD GOOD SATISFACTORY UN SATISFACTORY
9 8 - 7 6 - 5 4 - 3 2 - 1
ATTRIBUTES
5 Planning Ability Displays planning ability of high
order. Anticipates problems and
work needs in the distant
future. Analyses a situation in
all aspects. Sets realistic
objectives. Can work out
unprecedented
problems/situations.
Generally anticpates work
needs and can plan ahead
effectively. Analysis
problems adequately.
Accords correct priorities.
Maintains correct
perspectives.
Fairly effective & systematic
in planning familiar tasks but
likely to lose sight od proper
perspective in complex
situations. Analyses only
some facets for a problem.
Plans tasks in routine
manner without showing
any ingenuity . Foresight
limited to the obvious.
Cannot anticipate future
work needs or problems.
Shows disproportionate sense of
perspective. Accrods priorities in a
haphazard manner lacks fore-sight.
Cannot analyse a situation properly.
6 Judgement and
Decision Making Ability
Quick in weighing the pros
& cons of available
alternatives. Arrives at
correct decisions without
losing time. Takes a total
view of the situation.
Dsipalys good
judgments and generally
takes correct decisions
without much delay.
Takes a balanced view
of all available facts.
Arrives at good
decisions even when
under stress.
Displays fair judgments,
Follows systematic and
logical approach in
decision taking but
inclined to take time. At
times under stress
decision taking likely to
get hampered.
Judges issues at
surface level. Can take
decisions in routine and
familiar situations.
Under stress gets
confused and finds it
difficult to take correct
decisions.
Shows faulty judgments. Lacks
ability to take proper decisions.
Under stress loses touch with
logic and becomes indecisive.
7 Tact and Co-operation Dispalys unysual gift putting
people at ease. Provides
whole hearted co-operation
to colleagues, superiors and
subordinates. Maintains
harmonious relations with
all. Makes effective con
Appreciates other's view
points. Willingly co-
operates with superiors,
collegues and
subordinates. Gains
acceptance by the
group. Makes adeaute
contribution to the
functioning of group.
Shows consideration to
other's views even when
differing from the. Does
not find much difficulty in
getting along with others.
Offers co-operation on as
required basis. Makes fair
contribution to group
functioning.
Lacks spontaneity and
warmth in his dealings
but maintains working
relations. Offers limited
co-operation when
asked for. Mostly
remains a passive
member in the group
and makes limited
contribution to the
group. Cool to others'
points of view.
Ignores the feelings of others and
at times apt to hurt others.
Contented in working for and by
himself. Does not show concern
for group functioning or group
distintegration.
8 Ability to inspire and
Motivate
With lively enthusiam,
personal example and
conduct, stimulates the
team for optimum
performance. Displays
exceptional skill in raising
the morale of subordinates
under difficult situations and
maintains it at high level.
Enlivens and maintains
the enthusiam and
motivation of
subordinates at high
level. Inspires other with
his personal example
and conduct.
Achieves fair success in
motivating his
subordinates. His
personal bearing and
conduct have an uplifting
influence on his
subordinates.
Manages to keep the
morale of suboridnates
at even keel. Lacks
adequate enthusiasm
to inspire team
members when faced
with diificulties.
Subordinates feel demoralised
and demotivated when working
under him. Makes unhealthy
impact on team members.
Page 2 of 5

4. GRADING FOR ATTRIBUTES
EXCEPTIONAL VERY GOOD GOOD SATISFACTORY UN SATISFACTORY
9 8 - 7 6 - 5 4 - 3 2 - 1
ATTRIBUTES
9 Capacity to withstand
stress
Remains calm and
composed under stress
displays adequate mental
and physical endurance to
meet crises effectively.
Remains fairly calm and
composed under stress.
Can meet emergencies
adequately. Physical
and mental endurance
adequate.
Inclined to get perturbed
under stress, but makes
efforts to adapt himself to
changing situations .
Likely to show tiredness &
fatigue under pressure of
work. Physical and mental
stamina fair.
Apt to lose balance
under stress but
endesvours to regain
efficiency. Likely to
show tiredness &
fatigue under pressure
of work. Physical and
mental stamina fair.
Gets agitated under stress and is
not able to perform effectively.
Physical and mental stamina
inadequate.
10 Capacity to Achieve
Results
Achieves optimum results
with the most economic and
efficient utilisation of
resources.
Accomplishes tasks
within given constraints
of time and resources.
Does not let the quality
suffer.
Produces acceptable
results. With persistence
manages to accomplish
tasks without much loss of
quality. Pays secondary
consideration to ecnomy
of efforts and resources.
Capacity limited to
accomplish only
ordinary level results.
Requires more efforts
and resources than
necessary for
accomplishing the task.
Work output and quality not
commensurate with the efforts
and resources available. Cause
wastage and lowering of morale.
11 Entrepreneur Quality Utilises the potential of the
team members to the
optimum level in an
effective manner.
Confidently takes judicious
risks. Takes quick and
correct decisions. Provides
timely and appropriate
guidance without any show-
off interference.
Makes use of the
capabilities of the team
members in an effective
manner. Capable of
taking judicious risks,
gives due guidance to
the without much
interference. Mostly
takes prompt and
correct decision.
Archieves fair success in
judicious delegations of
authority. Makes provison
for the capabilities of the
team members. Takes
judicious risksin work
situations. Provides
necessary guidance when
asked for. Generally takes
timely decision which are
fairly correct.
Limited delegation of
authority. Subordinates
potential is not utilised
effectly provides too
little or too much
guidance. May interfere
in the functioning of the
team. Slow and
hesitant to take
decision in risk
situations.
Poor delegation of authority.
Vacillates to take decision or
when taken are often wrong,
indifferent in providing guidance
to the team even when
necessary or asked for.
12 Leadership quality Excellent organising ability
and inspire confidence in
the team. Highly stead fast
in executing the tasks in the
face of diificulties. Stands
by his convictions, makes
them known to his juniors,
but would always protect
the interest of the
Company.
Dislays good organising
skill in most situations.
Coordinates the
activities of the team in
successful manner.
Express his view clearly
and boldly even if it
differs from his superiors
in the interest of the
company.
Fairly successful in
organising and acceptable
by the team as a leader.
Acheives fair success in
coordinating the activities
of the team. Expresses
his views boldly and
volunteers to take
challenging tasks.
Can handle normal
routine situations.
Archeives limited
success in coordinating
the team. Rather slow
in exectuion of tasks.
Limited awareness of
his own convictions.
Does not enthuse or
make any impact on
the team.
Lacks organising skill and
coordinating the activities of the
team. Remains unconverned
about the execution of the tasks.
Makes a poor impact as a leader
and no plan to meet contigency
situations. At all times an
"Yesman".
Page 3 of 5

5. GRADING FOR ATTRIBUTES
EXCEPTIONAL VERY GOOD GOOD SATISFACTORY UN SATISFACTORY
9 8 - 7 6 - 5 4 - 3 2 - 1
ATTRIBUTES
13 Welfare and Morale Sensitive and considerate to
the needs of juniors. Goes
out of the ways to cater to
the welfare of his
subordinates. Morale of
subordinates is optimum at
all times.
Works energetically and
successfully for the
good of his
suboridinates. Takes
adequates care to
provide all permissible
facilities. Morale of
subordinates.
Actively concerns himself
with the welfare of
subordinates. Makes
efforts to provide various
permissible facilities
available within the
resources. Morale of
subordinates is kept at
fairly high level.
Takes sporadic interest
in welfare projects.
Feels satisfied in
providing minimum
facilities to
suboridnates . Keeps
morale of subordinates
at satisfactory level.
Allots low priority to the welfare of
subordinates. Shows scant
regard for the needs of juniors.
Morale of subordinates is ofter at
low pitch.
14 Training and
Development of
Subordinates
Shows keeness for training
and development of
subordinates. Provides
adequate guidance &
encouragement in self
development programmes.
Quick in detecting other's
weaknesses and helping
them to overcome those
weaknesses.
Supervises and
ecnourages
suboridnates to develop
their potential. Makes
active uses of the
available resources for
the growth and
development of
suboridnates.
Encourages subordinates
to make use of various
facilities for on thee job
training their personal
growth and development.
Makes little contribution
for the growth and
development of
subordinates but at the
same time does not
stand in their way if
they to learn and
improve their
professional knowledge
and skills.
Takes on interest in the training
and development of
subordinates. At times tends to
obstruct their efforts for growth
and developments.
15 Bearing and
Demeanour
Always neatly turned out
and sets an example for
others. Displays exemplary
behaviour in all situations at
all times.
Pays adequate attention
to his bearing and turn
out. Deports himself in
praiseworthy manner in
various situations.
Generally will turned out.
Carries himself well in
select groups.
Pays just sufficient
attention to his turn out
and bearing. Conducts
himself in an
acceptable manner.
Does not pay adequate attention
to his bearing. Not very careful
about his conduct in varied
company.
16 Loyalty Always keeps company
interest up most in day-to-
day work. Displays high
degree of sincerity and
honesty of purpose.
Demonstrates unquestioned
loyalty to company aims.
Subordinates personal
interest to overall
interest of the company.
Demonstrates from
allegiance to company
aims.
Generally keep personal
interest subordinate to
company interest. Lives
upto the trust placed in
him as a Manager.
Sometimes finds it
difficult to demarcate
clearly between
personal interest and
company aims.
Suboridnate company interest to
personal interest. Displays
inadequate honesty of purpose.
Show tendency to betray the trust
reposed in him as a company
mangerial staff.
Page 4 of 5

6. GRADING FOR ATTRIBUTES
EXCEPTIONAL VERY GOOD GOOD SATISFACTORY UN SATISFACTORY
9 8 - 7 6 - 5 4 - 3 2 - 1
ATTRIBUTES
17 Integrity Shows absolute honesty
and propriety in the use of
company position and
resources. Alsways offers
correct information and
sincere advice.
Displays high sense of
honesty and propriety in
the use of company
position and resources.
Sincere and upright in
offering information and
advice to superiors.
Generally displays
honesty and priority in the
use of company position &
resources. Uses
discretion in offering
correct information and
advice.
Cannot always
discriminate between
propriety and
impropriety in the use
company position and
resources. Sometimes
apt to give an incorrect
opinion knowingly.
Apt to misuse company position
and resources for personal gains.
Cannot be trusted in offering
correct information.
18 Communication Skill-
written
Displays exceptional skill for
clear and concise writing
even under pressure. Quick
and proficient in preparing
notes and papers. Does
neat and accurate staff work
paying attention to details.
Shows marked ability for
clear and concise
writing. Produces good
staff work standard.
Conveys his ideas clearly
in working langauge.
Produces staff work od
fair standard.
Expresses himself in
routine and stero-typed
manner. Quality of
staff work lacks
consistency. Rather
slow in written work.
Lacks vocabulary and skill to
convey iodeas clarly. Often
makes mistake in staff work.
Takes unduly more time written
work.
19 Communication Skill-
oral
Expresses himself fluently
in a lucid manner. Displays
charm in engaging attention
and makes an impact on
others can address large
groups without any
hesitation or inhibition.
Expresses himself
without ambiguity.
Makes easily
understood. Introduces
personal charm in
duscussions and
conversations and
makes a visible impact
on others. Can address
large groups without any
outward signs of
nervousness.
Conveys information
instructions and ideas in
an objective manner and
makes himself
understood. Slightly
hesitant in addressing
larger groups but can face
smaller groups.
Either verbose or
taciturn in comunicating
with others but all the
same managers to put
across his ideas and
instructions. Does not
make any noticeable
impact on others. Feels
nervous and hesitant in
addressing groups.
Handicapped in vocabulary and
fluency, fails to convey ideas and
instructions clearly. Reluctant to
talk to groups.
20 Personal Example Reputed for exemplary
management of personal
affairs & finances.
Manages his finances
and personal affairs
well.
Keeps his personal affairs
and finances under
control.
Managementing of
personal affairs and
finances just
satisfactory.
Does not exercise adequate
control over personal affairs and
finances.
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