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Government personality
- 1. “Leadership and Understanding Personality Differences In the Workplace” Bill Gallagher Teamworks Click on the image in the lower right to move forward
- 2. History of Personality Types • Four main types: – Choleric / Red / Powerful – Melancholy / Blue / Perfect – Phlegmatic / Green / Peaceful – Sanguine / Yellow / Popular Click on the image in the lower right to move forward
- 3. Red / Powerful • Interests – Leadership – Administration Click on the image in the lower right to move forward
- 4. Red / Strengths • Entrepreneurial • Knowledgeable • Risk-takers • Tenacious • Great ideas • Self-starter • Successful • Honest Click on the image in the lower right to move forward
- 5. Red / Weaknesses • Overpowering • Too intense presence • Verbally abrasive • Boundary busters • Over-agendized • Bottom-line • Never wrong communicators • Strong-willed • Low tolerance levels Click on the image in the lower right to move forward
- 6. Blue / Perfectionism • Interests – Quality work – Understanding Click on the image in the lower right to move forward
- 7. Blue/ Strengths • Great friends • Resourceful • Delegates • Hospitable • Thorough planners • Caregivers • Warm • Tender • Focused • Intuitive with relationships Click on the image in the lower right to move forward
- 8. Blue / Weaknesses • Inflexible • Easily hurt feelings • Inconsistent moods • Minimize others • Easily frustrated involvement • Care what others • Guilt think • Nit-picky • Not restful Click on the image in the lower right to move forward
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- 10. Green / Peaceful • Interests – Methodical – Tolerant Click on the image in the lower right to move forward
- 11. Green / Strengths • Low maintenance • Easy to live with • Serene nature • Comfortable • Flexible • Thinks best of people • Quiet • Stable • Unassuming • Soft spoken Click on the image in the lower right to move forward
- 12. Green / Weaknesses • People pleasers • Unemotional • Dishonest with • Hard to motivate feelings • Poor on giving • Passive-aggressive feedback • Apologizes • Resentful inappropriately • Ignores problems / denial Click on the image in the lower right to move forward
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- 14. Yellow / Popular • Interests – Loves people – Encouraging Click on the image in the lower right to move forward
- 15. Yellow / Strengths • Colorful • Fun loving communicators • Enjoys diversity • Loves people of • Embraces new all ages opportunities • Upbeat attitude • Encouraging • Hopeful • Positive outlook • Forgives easily • Great motivators Click on the image in the lower right to move forward
- 16. Yellow/ Weaknesses • Shallow relationships • Low commitment • Flippant level • Runs late • Wants to be center • stage Minimize severe issues • Does not finish • Fly by the seat of their projects pants • Procrastinates Click on the image in the lower right to move forward
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- 18. BREAK Click on the image in the lower right to move forward
- 19. How Personalities Interact Heart Thinkers (Emotional) Head Thinkers Blue g llin tro (Logical) Co n Red Green Head Thinkers ro eing (Logical) co ke b d lle i sl Di nt Heart Thinkers Yellow (Emotional) Click on the image in the lower right to move forward
- 20. Red/Choleric Yellow/Sanguine Intense & Personable • Strong traits • Weaknesses – Great communicator – Struggle to understand – Fresh ideas each other – Abundance of – Red wants control confidence – Yellow wants freedom – Risk-takers – Both insensitive – Doesn’t dwell on past – Red can tire of baggage Yellow’s lack of planning – Yellow frustrated with Red’s intense planning Logical / Emotional Click on the image in the lower right to move forward
- 21. Red/Choleric Blue/Melancholy No Nonsense & Never Done • Strong traits • Weaknesses – High work ethic – Red can crush Blue’s – Great loyalty feelings – Task-oriented – Blues can whine about – unfairness Red / vision – – Always fighting for control Blue / details – – Red thinks with head Both dependable and responsible – Blue thinks with heart – Blues worry about relationships – Reds concerned about production Logical / Emotional Click on the image in the lower right to move forward
- 22. Red/Choleric Green/Phlegmatic Passionate Tolerance • Strong traits • Weaknesses – Red sees big picture – Both can be too – Green focuses on independent parts – Red can overpower – Greens follow Reds Green – Both talk logic – Green won’t speak up or draw boundaries – If a Red asks a Green – Red’s can miss for an opinion, a connection can take Green’s insight when place they don’t listen Logical Click on the image in the lower right to move forward
- 23. Blue/Melancholy Green/Phlegmatic Organized Peace • Strong traits • Weaknesses – Easy going – Greens tire of Blue’s – Don’t get in each other’s attempts to control way – Both can work alone – Blues tire of Green’s (introverted) slow pace and – Both can enjoy a strategy indecisiveness – Both think through the plan – Blues may want Greens to lead – Greens resist leadership roles Emotional/Logical Click on the image in the lower right to move forward
- 24. Yellow/Sanguine Blue/Melancholy Natural Fit • Strong traits • Weaknesses – Both have heart connection – They can become because of emotion impatient with each other – Blues emphasize quality – Blue’s moodiness / and security Yellow’s playfulness – Yellows keep it moving / – Blues can be fear based new opportunities – Yellows don’t think or plan – They have a high level of through / impulsive creativity – Blues can procrastinate on projects because of perfectionism standard – Yellow’s procrastinate because they don’t want to miss anything Emotional Click on the image in the lower right to move forward
- 25. Preparing to Get the Most Out of the Other Personalities Choleric / Red (Powerful) Melancholy / Blue (Perfect) What works: What doesn’t work: What works: What doesn’t work: Have a good work ethic Don’t procrastinate Treat them with respect Don’t follow through with task Be up front & honest Being overly emotional Resolve problems quietly Expect them to forget their hurt for a while Be organized & efficient Assuming they know what Provide adequate Expect sudden change you need or feel security Read between the lines of Take their abrasiveness to Give them adequate time Disloyalty their frustration heart to plan Phlegmatic / Green (Peaceful) Sanguine / Yellow (Popular) What works: What doesn’t work: What works: What doesn’t work: Speak well of others Being too intense and Give them variety Don’t look over their emotional shoulder Speak in calm terms Force them to resolve Encourage their new Be overly negative conflict NOW ideas Give them time to process Tell them that Trust them to come Make them work alone frustration indecisiveness is lack of though eventually leadership Accept the fact that they Expect them to be overly Present issues positively Expect detailed plans for enjoy being alone excitable the future Click on the image in the lower right to move forward
- 26. Choleric / Red (Powerful) • What works: • What doesn’t work: – Have good work ethic – Don’t procrastinate – Be up front & honest – Being overly emotional – Be organized & – Assuming they know efficient what you need or feel – Understand the need – Take their to have projects/goals abrasiveness to heart – Read between the lines of their frustration Click on the image in the lower right to move forward
- 27. Melancholy / Blue (Perfect) • What works: • What doesn’t work: – Treat them w/ respect – Don’t follow through – Resolve problems with task quietly – Expect them to forget – Provide adequate their hurt for a while security – Expect sudden change – Give them adequate – Disloyalty time to plan Click on the image in the lower right to move forward
- 28. Phlegmatic / Green (Peaceful) • What works: • What doesn’t work: – Speak well of others – Being too intense and – Speak in calm terms emotional – Give them time to – Force them to resolve process frustration conflict NOW – Accept the fact that – Tell them that they enjoy being alone indecisiveness is lack of leadership – Expect them to be overly excitable Click on the image in the lower right to move forward
- 29. Sanguine / Yellow (Popular) • What works: • What doesn’t work: – Give them variety – Don’t look over their – Encourage their new shoulder ideas – Be overly negative – Trust them to come – Make them work alone through (eventually) – Expect detailed plans – Present issues for the future positively Click on the image in the lower right to move forward
- 30. Communication Differences Click on the image in the lower right to move forward
- 31. Personality Communication Tips Communications from Sanguine (Yellow) Communications from Choleric (Red) Limit wordiness and conversation Request (not demand) others’ actions Practice conveying only what is vital Practice saying “please” & “thank you” Tone down volume Lighten up / be careful of tone Draw others into conversation Stay put (do not pace or leave), slow down Practice listening / don’t interrupt Focus interest / attention on person not project Wait to speak until asked Actively listen / don’t cut others off Communications from Phlegmatics (Green) Communications from Melancholy (Blue) Express opinion Watch for opportunities to build others up Think through presentation in advance Celebrate incremental improvement Share ideas Adjust expectations / there is no perfection Practice speaking up (volume & content) Don’t overwhelm others with details Listen with interest and without judging Practice making positive observations Show enthusiasm with body language Give praise instead of criticism Click on the image in the lower right to move forward
- 32. Communications From Cholerics (Red) • Request (not demand) others’ actions • Practice saying “please” and “thank you” • Lighten up / be careful of tone • Broaden areas of interest • Stay put (do not pace or leave) slow down • Focus interest/attention on person not project • Actively listen/don’t cut others off • Don’t finish others’ sentences or stories • Read to end of letter Click on the image in the lower right to move forward
- 33. Communications From Melancholy (Blue) • Watch for opportunities to build up others • Celebrate incremental improvement • Adjust expectations / there is no perfection • Receive compliments gracefully • Focus on other people’s good character traits • Don’t overwhelm others with details • Practice making positive observations • Give praise instead of criticism • Add appropriate humor Click on the image in the lower right to move forward
- 34. Communications From Phlegmatics (Green) • Express opinion • Practice making and expressing choice • Speak truth in love • Think through presentation in advance • Speak more clearly, write sooner • Share ideas • Practice speaking up (volume and content) • Listen with interest and without judging • Show enthusiasm with body language Click on the image in the lower right to move forward
- 35. Communications From Sanguine (Yellow) • Limit wordiness and conversation • Practice conveying only what is vital • Listen for and use other person’s name • If interrupted, continue only if asked • Tone down volume • Draw others into conversation • Practice listening / don’t interrupt • Wait to speak until asked • Include those not speaking in conversation Click on the image in the lower right to move forward
- 36. Personality Communication Tips Communications to Sanguine (Yellow) Communications to Choleric (Red) Show interest with eye contact Keep communication short and to the point Have a positive attitude Only convey what’s vital Compliment them for their insight Give appreciation for their achievements Don’t tune them out Accept curtness not as rude but project focused They appreciate humor Make an appt. with them first Communications to Phlegmatics (Green) Communications to Melancholy (Blue) Show respect and interest Ask them if it’s a good time to talk Give a few choices Don’t interrupt their activities Offer encouragement Respect time/ space / schedule /don’t pry Don’t cut them off verbally Laugh and cry with them, don’t try to jolly them up Don’t force communication Give factual and orderly details Click on the image in the lower right to move forward
- 37. Communications To Reds • Keep communication short, to the point • Give appreciation for their achievements • Give bottom line first • Give sound bite then room to jump in • Give supporting detail only if asked or critical • Accept curtness not as rude but project focused Click on the image in the lower right to move forward
- 39. Communications To Blues • Ask them if it’s a good time to talk • Don’t interrupt activities or communication • Respect time/space/silence/schedule – don’t pry • Give factual orderly details, not chit chat • Laugh and cry with them – don’t try to jolly up • Prepare-think through what you will say Click on the image in the lower right to move forward
- 40. Communications To Greens • Show respect and interest • Be positive and calm when speaking • Give a few choices • Give focused attention • Wait to speak until completely finished Click on the image in the lower right to move forward
- 42. Communications To Yellows • Give positive examples • Show acceptance for their ideas • Give attention and interest • Don’t tune them out • Be creative/constructive on how you criticize them. Click on the image in the lower right to move forward
- 43. What makes it a “Bad Day” for a… Red • No production measured • Insubordination from staff • Whining or complaining Blue • Interrupted plan/schedule • Relational conflict • Inappropriate criticism Green • Ongoing disunity/conflict • Fast paced expectations • Forced confrontation Yellow • Lack of appreciation • Obvious dislike for them • Frequent negativity Click on the image in the lower right to move forward
- 44. How a Leaders Define Respect • Reds / Drivers Compliance with instructions, team-player and loyalty to the organization. • Blues / Planners Verbal appreciation, informing them if a project is going to be late, keeping your word, taking their concerns seriously. • Greens / Stabilizers Listen carefully without interruption, stay calm with presentation, give them time to process request. • Yellows / Motivators Appreciate their creativity and new ideas, be patient with and learn to work with their procrastination, acknowledge their value as a leader. Click on the image in the lower right to move forward
- 45. Connecting With the Public’s Personalities Reds • Potentially confrontational; what have you done wrong? • Give bottom line quickly; don’t keep repeating. • Understand solution/procedures well. • Stick with facts, figures and codes. Stay rational and don’t get hooked in emotionally. • Let them talk first. Let them know that they have identified the problem. • Give them something to do, or figure out. • Don’t allow yourself to be intimidated or manipulated • They may ask for your supervisor! Click on the image in the lower right to move forward
- 46. Connecting With the Public’s Personalities Blues • They are already informed as to law, policy and procedures. • They are very specific as to the problem; “3 days ago @ 10:00a.m. this problem occurred. • They do well with statistics and will want to know current law. • Phone calling or texting you is more efficient and private, they don’t like to waste time. • Be professional and well-mannered in your response. Get back to them promptly if stated. Click on the image in the lower right to move forward
- 47. Connecting With the Public’s Personalities Greens • Easiest citizen to please. • Calmly show them that you want to help them. • Don’t blame the other departments. Stay solution-oriented. • They are generally indecisive, so offer suggestions and ask questions. • Try not to interrupt, listen quietly to concerns. • Don’t question your success with them based on their response. They are not overly enthusiastic. Click on the image in the lower right to move forward
- 48. Connecting With the Public’s Personalities Yellows • Show interest, courtesy and warmth, and they’ll patiently work with you and refer to you or your department as the best. • They are generally loud and may run late for their appointment. • Don’t ignore them. • Be professional and friendly and they will work with you in spite of the situation. Click on the image in the lower right to move forward
- 49. Walking the Path of Other Personalities Other Core Personality Other Core Your Core Personality Personality Other Core Personality Click on the image in the lower right to move forward
- 50. Powerful Red Summary “Let’s Do It My Way” • Desire: To be in control of the situation. • Could improve if: Became more patient, didn’t expect others to produce as he/she does • As a leader he/she: Has a natural feel for being in charge, a quick sense of what will work and a sincere belief in his/her ability to achieve, but can overwhelm less aggressive people. • Reactions to stress: Tighten control, work harder, exercise more, be too intense. • Recognized by: Fast moving approach, self-confidence, quick on feet verbally. Click on the image in the lower right to move forward
- 51. Perfect Blue Summary “Let’s Do It the Right Way” • Desire: Wants an understanding workplace environment. No chaos. • Could improve if: He/she didn’t take life quite so seriously and didn’t insist everyone else be perfectionists. • As a leader: Organizes well, is sensitive to people’s feelings, has deep creativity, wants quality on every level. • Reactions to stress: Withdraws, struggles with why others don’t raise their bar, becomes depressed, recounts the problems, needs quiet. • Recognized by: Serious, sensitive nature, well-mannered approach, inflexible, and meticulous. Click on the image in the lower right to move forward
- 52. Peaceful Green Summary “Let’s Do It the Easy Way” • Desire: Have no conflicts, keep peace in the workplace. • Is valuable : Because he/she cooperates and is a calming influence, keeps peace, mediates between contentious workers, and objectively solves problems. • Could improve if: Sets goals and becomes self- motivated, is willing to do more and move faster than expected and becomes more decisive in handling problems when facing conflicts. • Reactions to stress: Hide from it, withdraws, avoid confrontation , stays calm in crisis situation. • Recognized by: very casual and easy going, kind and fair to most everyone and practical insight. Click on the image in the lower right to move forward
- 53. Popular Yellow Summary “Let’s Do It the Enjoyable Way” • Desire: Enjoy workplace with a lot of friendships. • Is valuable : For colorful creativity, optimism, calms down those in crisis, cheering up others, positive outlook. • Reactions to stress: Leave the situation, change the scenery, find a fun group, create excuses and blame others. • Recognized by: Constant talking, loud volume, good negotiator, enthusiasm, ability to be social, and has good ideas. Click on the image in the lower right to move forward
- 54. Thank You Bill Gallagher TeamWorks www.teamworks-works.com bill@teamworks-works.com Phone (541) 773-4656 Cell (541) 621-5402 Click on the image in the lower right to move forward