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3. GOVERNING SOFTWARE PROCESS IMPROVEMENTS IN GLOBALLY
DISTRIBUTED PRODUCT DEVELOPMENT
ABSTRACT

4. Continuous software process improvement (SPI) practices have been extensively
prescribed to improve performance of software projects. However, SPI implementation
mechanisms have received little scholarly attention, especially in the context of distributed
software product development. We took an action research approach to study the SPI journey of
a large multinational enterprise that adopted a distributed product development strategy. We
describe the interventions and action research cycles enacted over a period of five years in
collaboration with the firm, which resulted in a custom SPI framework that catered to both the
social and technical needs of the firm’s distributed teams. Institutionalizing the process maturity
framework got stalled initially because the SPI initiatives were perceived by product line
managers as a mechanism for exercising wider controls by the firm’s top management. The
implementation mechanism was subsequently altered to co-opt product line managers, which
contributed to a wider adoption of the SPI framework. Insights that emerge from our analysis of
the firm’s SPI journey pertain to the integration of the technical and social views of software
development, preserving process diversity through the use of a multi-tiered, non-blueprint
approach to SPI, the linkage between key process areas and project control modes, and the role
of SPI in aiding organizational learning.
SYSTEM ANALYSIS
EXISTING SYSTEM:

5. Most of the existing furthermore, the cycle time and defect density of the components
developed by the distributed teams was more than two times the existing organizational
benchmarks. There was a huge backlog of quality and reliability complaints from customers that
were not resolved by the distributed product teams (on average about 20 conformance quality
complaints.
PROPOSED SYSTEM:
The development of the new system contains the following activities, which try to
automate the entire process keeping in view of the database integration approach.
1. The system makes the overall project management much easier and flexible.
2. The contract signed clients details are readily available at any moment when the
information is necessary.
3. The schedule of the presently working software engineers, Team leaders and project
leaders can be known is a flash of a second.
4. The generic schedules and the future availability of the man power calculation can take
place in a short time.
5. There is no risk of data mismanagement at any level while the project development is
under process.
6. The library search with regard to the previously developed modules will become much
easier and faster.
7. The associated relationship with respect to a module, component or element design can
be found out very easily and very quickly.
8. The application at peak stages can make the Bug tracking and maintenance to be more
specific and more proper.

6. IMPLEMENTATION
Implementation is the stage of the project when the theoretical design is turned out into a
working system. Thus it can be considered to be the most critical stage in achieving a successful
new system and in giving the user, confidence that the new system will work and be effective.
The implementation stage involves careful planning, investigation of the existing system
and it’s constraints on implementation, designing of methods to achieve changeover and
evaluation of changeover methods.
Interaction Model
1. Client-driven interventions
Client-driven interventions are the means to protect customers from unreliable
services. For example, services that miss deadlines or do not respond at all for a longer
time are replaced by other more reliable services in future discovery operations.
2. Provider-driven interventions
Provider-driven interventions are desired and initiated by the service owners to
shield themselves from malicious clients. For instance, requests of clients performing a
denial of service attack by sending multiple requests in relatively short intervals are
blocked (instead of processed) by the service.
Modules
The system after careful analysis has been identified to be presented with the following modules:
1. Branch Information Module: This module handles the information of all the unique
branches existing under the organization. The information is maintained in branch master
table.
It also maintains the employees working under a particular branch, which can be known a
report generated on employee master table grouping on branch id.

7. 2. Employee information module: It manages the following sub modules
 Employee’s performance module.
 Employees took assignment module
 Employee’s skill set information module.
This module maintains the total information related to the employees working in the
organization. Their designations and the departments in which they are recruited. It
also gives the information regarding the employee’s performance within the
organization related to their job targets. It manages a clear history of employee still
sets and defines the role played by the employee in a project and the area of his
interaction in the project i.e., at the level of project or module component of elements.
It also maintains department master table.
3. Project information management module: It maintains the total information related to
the unique projects that have been signed for contract of development. The module
reveals the information regarding which project belongs to which client and the
associated employee who is in charge for the overall project.
The major concentration is surrounded upon the facts table, which clearly specifies how
many modules a project manages with respect to no. Of components in each module and
the no. Of elements in association to each component.
The module also specifies the duration of each entity with respect to the role played by
each employee and the entity level in charge.
4. Package information module: This module manages the entire information regarding
the different types of packages that are purposefully used by the organization in their
project development process and specifies the required packages list to complete a signed
project. It also relates itself to know the different packages an employee can handle,
which can serve as an information to recognize which employee can be resourceful to
which type of project.

8. 5. Project documentation Module: This module maintains the overall information related
to all the documents that are produced in course of project development process by
different employees with respect to different areas of the project.
The module also serves to build on online help like system for the sake of user
convenience and serves as a reference material to the developers as well as users.
6. Employee’s performance management module: This module maintains the specific
time levels taken by the employer in completing his tasks in turn serving the project
analysis team to get the history of employees response towards an assigned task. The
information from this module can be used as a cross referential check to know the rating
levels of the employee as designated within the company.
7. Report designing module: This module practically manges the descriptive reports that
are necessary within the organization as per the requirements of the information format at
different levels of designations or departments.
SYSTEM SPECIFICATION
HARDWARE REQUIREMENTS:
• System : Pentium IV 2.4 GHz.
• Hard Disk : 40 GB.

9. • Floppy Drive : 1.44 Mb.
• Monitor : 15 VGA Colour.
• Mouse : Logitech.
• Ram : 512 Mb.
SOFTWARE REQUIREMENTS:
• Operating system : - Windows 7. 32 bit
• Coding Language : C#.net 4.0
• Data Base : SQL Server 2008

10. • Floppy Drive : 1.44 Mb.
• Monitor : 15 VGA Colour.
• Mouse : Logitech.
• Ram : 512 Mb.
SOFTWARE REQUIREMENTS:
• Operating system : - Windows 7. 32 bit
• Coding Language : C#.net 4.0
• Data Base : SQL Server 2008