SlideShare a Scribd company logo
Service Delivery via Gov 2.0 What is Gov 2.0 and how does it affect Contact Centre Service Delivery? Presenter | Jeremy Dickson Ministry of Economic Development
[object Object],[object Object],[object Object],[object Object],Outline
In summary…. Gov 2.0 defined ,[object Object]
 
 
Service Evolution
Digital Public Square ,[object Object],[object Object],[object Object],[object Object]
Impact = Opportunities
Transparency ,[object Object],[object Object],[object Object],[object Object],[object Object]
Engagement ,[object Object],[object Object],[object Object],[object Object],[object Object]
Engagement ,[object Object],[object Object]
 
Partnerships
 
Lessons ,[object Object],[object Object],[object Object],[object Object],[object Object]
Our Journey ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
SSC Drivers of Satisfaction ,[object Object],[object Object]
Thank You ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

More Related Content

Viewers also liked

Med Contact Centre
Med Contact CentreMed Contact Centre
Med Contact Centre
jeremy dickson
 
Beyond a Contact Centre
Beyond a Contact CentreBeyond a Contact Centre
Beyond a Contact Centre
jeremy dickson
 
Annual Meeting Do & Go 9.22.10
Annual Meeting Do & Go 9.22.10Annual Meeting Do & Go 9.22.10
Annual Meeting Do & Go 9.22.10
Arts and Humanities Council of Montgomery County
 
Cim Product Id Labeling Equipment 0910 Xx
Cim Product Id   Labeling Equipment 0910 XxCim Product Id   Labeling Equipment 0910 Xx
Cim Product Id Labeling Equipment 0910 Xx
JovanZ
 
Translation Back Office, Professional Language Translation Company
Translation Back Office, Professional Language Translation CompanyTranslation Back Office, Professional Language Translation Company
Translation Back Office, Professional Language Translation Company
Translation Back Office
 
Cim Automation 0909 Xx (Linkedin)
Cim Automation 0909 Xx (Linkedin)Cim Automation 0909 Xx (Linkedin)
Cim Automation 0909 Xx (Linkedin)
JovanZ
 
Portfolio Samples from Guy Brown
Portfolio Samples from Guy BrownPortfolio Samples from Guy Brown
Portfolio Samples from Guy Brown
Guy Brown Products
 
Bengie & Rosita IVF
Bengie & Rosita IVFBengie & Rosita IVF
Bengie & Rosita IVF
Benjamin Robles-Ramirez
 
Cim Intro Master 0906 Xx
Cim Intro Master 0906 XxCim Intro Master 0906 Xx
Cim Intro Master 0906 Xx
JovanZ
 
Bengie & Rosita IVF
Bengie & Rosita IVFBengie & Rosita IVF
Bengie & Rosita IVF
Benjamin Robles-Ramirez
 
Spotting And Lifting Form
Spotting And Lifting FormSpotting And Lifting Form
Spotting And Lifting Form
Plymouth State University
 
Children and Youth in the Arts
Children and Youth in the ArtsChildren and Youth in the Arts
Children and Youth in the Arts
Arts and Humanities Council of Montgomery County
 
Hub Portal Training
Hub Portal TrainingHub Portal Training
Hub Portal Training
Plymouth State University
 
Nonprofit energy alliance vii
Nonprofit energy alliance viiNonprofit energy alliance vii
2013 state of arts humanities montgomery county
2013 state of arts humanities montgomery county2013 state of arts humanities montgomery county
2013 state of arts humanities montgomery county
Arts and Humanities Council of Montgomery County
 
Strategic Thinking for Strategic Planning
Strategic Thinking for Strategic PlanningStrategic Thinking for Strategic Planning
Strategic Thinking for Strategic Planning
Arts and Humanities Council of Montgomery County
 
Strategic thinking for strategic planning
Strategic thinking for strategic planningStrategic thinking for strategic planning
Strategic thinking for strategic planning
Arts and Humanities Council of Montgomery County
 
mi bb
mi bbmi bb
10 Insightful Quotes On Designing A Better Customer Experience
10 Insightful Quotes On Designing A Better Customer Experience10 Insightful Quotes On Designing A Better Customer Experience
10 Insightful Quotes On Designing A Better Customer Experience
Yuan Wang
 
How to Build a Dynamic Social Media Plan
How to Build a Dynamic Social Media PlanHow to Build a Dynamic Social Media Plan
How to Build a Dynamic Social Media Plan
Post Planner
 

Viewers also liked (20)

Med Contact Centre
Med Contact CentreMed Contact Centre
Med Contact Centre
 
Beyond a Contact Centre
Beyond a Contact CentreBeyond a Contact Centre
Beyond a Contact Centre
 
Annual Meeting Do & Go 9.22.10
Annual Meeting Do & Go 9.22.10Annual Meeting Do & Go 9.22.10
Annual Meeting Do & Go 9.22.10
 
Cim Product Id Labeling Equipment 0910 Xx
Cim Product Id   Labeling Equipment 0910 XxCim Product Id   Labeling Equipment 0910 Xx
Cim Product Id Labeling Equipment 0910 Xx
 
Translation Back Office, Professional Language Translation Company
Translation Back Office, Professional Language Translation CompanyTranslation Back Office, Professional Language Translation Company
Translation Back Office, Professional Language Translation Company
 
Cim Automation 0909 Xx (Linkedin)
Cim Automation 0909 Xx (Linkedin)Cim Automation 0909 Xx (Linkedin)
Cim Automation 0909 Xx (Linkedin)
 
Portfolio Samples from Guy Brown
Portfolio Samples from Guy BrownPortfolio Samples from Guy Brown
Portfolio Samples from Guy Brown
 
Bengie & Rosita IVF
Bengie & Rosita IVFBengie & Rosita IVF
Bengie & Rosita IVF
 
Cim Intro Master 0906 Xx
Cim Intro Master 0906 XxCim Intro Master 0906 Xx
Cim Intro Master 0906 Xx
 
Bengie & Rosita IVF
Bengie & Rosita IVFBengie & Rosita IVF
Bengie & Rosita IVF
 
Spotting And Lifting Form
Spotting And Lifting FormSpotting And Lifting Form
Spotting And Lifting Form
 
Children and Youth in the Arts
Children and Youth in the ArtsChildren and Youth in the Arts
Children and Youth in the Arts
 
Hub Portal Training
Hub Portal TrainingHub Portal Training
Hub Portal Training
 
Nonprofit energy alliance vii
Nonprofit energy alliance viiNonprofit energy alliance vii
Nonprofit energy alliance vii
 
2013 state of arts humanities montgomery county
2013 state of arts humanities montgomery county2013 state of arts humanities montgomery county
2013 state of arts humanities montgomery county
 
Strategic Thinking for Strategic Planning
Strategic Thinking for Strategic PlanningStrategic Thinking for Strategic Planning
Strategic Thinking for Strategic Planning
 
Strategic thinking for strategic planning
Strategic thinking for strategic planningStrategic thinking for strategic planning
Strategic thinking for strategic planning
 
mi bb
mi bbmi bb
mi bb
 
10 Insightful Quotes On Designing A Better Customer Experience
10 Insightful Quotes On Designing A Better Customer Experience10 Insightful Quotes On Designing A Better Customer Experience
10 Insightful Quotes On Designing A Better Customer Experience
 
How to Build a Dynamic Social Media Plan
How to Build a Dynamic Social Media PlanHow to Build a Dynamic Social Media Plan
How to Build a Dynamic Social Media Plan
 

Similar to Gov2 Presentation

Open Data - context of Open Government in Edmonton
Open Data - context of Open Government in EdmontonOpen Data - context of Open Government in Edmonton
Open Data - context of Open Government in Edmonton
Jas Darrah
 
Social collaboration in transition
Social collaboration in transitionSocial collaboration in transition
Social collaboration in transition
MWD Advisors
 
Getting Under the Skin of Government 2.0 - Issues, Insights and Implications
Getting Under the Skin of Government 2.0 - Issues, Insights and ImplicationsGetting Under the Skin of Government 2.0 - Issues, Insights and Implications
Getting Under the Skin of Government 2.0 - Issues, Insights and Implications
eGovernment Resource Centre
 
Government in the 21st century issues brief
Government in the 21st century issues briefGovernment in the 21st century issues brief
Government in the 21st century issues brief
SMART Technologies
 
Citizen Innovation Co Creating Social Resources, Smart Government Conf 2011
Citizen Innovation Co Creating Social Resources, Smart Government Conf 2011Citizen Innovation Co Creating Social Resources, Smart Government Conf 2011
Citizen Innovation Co Creating Social Resources, Smart Government Conf 2011
Laura Sommer
 
CHANNEL SHIFT PAPER
CHANNEL SHIFT PAPERCHANNEL SHIFT PAPER
CHANNEL SHIFT PAPER
Jennifer M Campbell
 
COI presentation
COI presentationCOI presentation
COI presentation
iMedia UK
 
Mooc project slide show nancy gg
Mooc project slide show nancy ggMooc project slide show nancy gg
Mooc project slide show nancy gg
Nancy Glock-Grueneich
 
2010 ISAP Conference 2010 Using Internet and Social Media in Immigrant Settle...
2010 ISAP Conference 2010 Using Internet and Social Media in Immigrant Settle...2010 ISAP Conference 2010 Using Internet and Social Media in Immigrant Settle...
2010 ISAP Conference 2010 Using Internet and Social Media in Immigrant Settle...
settlementatwork
 
gx-cons-tech-citizen-connect-brochure
gx-cons-tech-citizen-connect-brochuregx-cons-tech-citizen-connect-brochure
gx-cons-tech-citizen-connect-brochure
Subodh M. Bahl
 
Deloitte & government: Innovation Transfer Project, what is it like to work a...
Deloitte & government: Innovation Transfer Project, what is it like to work a...Deloitte & government: Innovation Transfer Project, what is it like to work a...
Deloitte & government: Innovation Transfer Project, what is it like to work a...
Bryony Cole
 
ReImagining Governance
ReImagining Governance ReImagining Governance
ReImagining Governance
Nagarajan M
 
Tony Bovaird, Cumberland Lodge, June 2011
Tony Bovaird, Cumberland Lodge, June 2011Tony Bovaird, Cumberland Lodge, June 2011
Tony Bovaird, Cumberland Lodge, June 2011
Third Sector Research Centre
 
The Collaboration Project: Building Open, Participatory and Collaborative Gov...
The Collaboration Project: Building Open, Participatory and Collaborative Gov...The Collaboration Project: Building Open, Participatory and Collaborative Gov...
The Collaboration Project: Building Open, Participatory and Collaborative Gov...
Franciel
 
What can go wrong with web2 in public services
What can go wrong with web2 in public servicesWhat can go wrong with web2 in public services
What can go wrong with web2 in public services
osimod
 
Fy2011 ocsit annualreport
Fy2011 ocsit annualreportFy2011 ocsit annualreport
Fy2011 ocsit annualreport
GovLoop
 
Social Media Edmonton Case Study Jan2010
Social Media Edmonton Case Study Jan2010Social Media Edmonton Case Study Jan2010
Social Media Edmonton Case Study Jan2010
Jas Darrah
 
COI, Nick Jones
COI, Nick JonesCOI, Nick Jones
COI, Nick Jones
Paul Edge
 
The New Reality - Full report
The New Reality - Full reportThe New Reality - Full report
The New Reality - Full report
Julie Dodd
 
Third sector fundraising 2020 keynote speech notes
Third sector fundraising 2020 keynote speech notesThird sector fundraising 2020 keynote speech notes
Third sector fundraising 2020 keynote speech notes
rhoddavies1
 

Similar to Gov2 Presentation (20)

Open Data - context of Open Government in Edmonton
Open Data - context of Open Government in EdmontonOpen Data - context of Open Government in Edmonton
Open Data - context of Open Government in Edmonton
 
Social collaboration in transition
Social collaboration in transitionSocial collaboration in transition
Social collaboration in transition
 
Getting Under the Skin of Government 2.0 - Issues, Insights and Implications
Getting Under the Skin of Government 2.0 - Issues, Insights and ImplicationsGetting Under the Skin of Government 2.0 - Issues, Insights and Implications
Getting Under the Skin of Government 2.0 - Issues, Insights and Implications
 
Government in the 21st century issues brief
Government in the 21st century issues briefGovernment in the 21st century issues brief
Government in the 21st century issues brief
 
Citizen Innovation Co Creating Social Resources, Smart Government Conf 2011
Citizen Innovation Co Creating Social Resources, Smart Government Conf 2011Citizen Innovation Co Creating Social Resources, Smart Government Conf 2011
Citizen Innovation Co Creating Social Resources, Smart Government Conf 2011
 
CHANNEL SHIFT PAPER
CHANNEL SHIFT PAPERCHANNEL SHIFT PAPER
CHANNEL SHIFT PAPER
 
COI presentation
COI presentationCOI presentation
COI presentation
 
Mooc project slide show nancy gg
Mooc project slide show nancy ggMooc project slide show nancy gg
Mooc project slide show nancy gg
 
2010 ISAP Conference 2010 Using Internet and Social Media in Immigrant Settle...
2010 ISAP Conference 2010 Using Internet and Social Media in Immigrant Settle...2010 ISAP Conference 2010 Using Internet and Social Media in Immigrant Settle...
2010 ISAP Conference 2010 Using Internet and Social Media in Immigrant Settle...
 
gx-cons-tech-citizen-connect-brochure
gx-cons-tech-citizen-connect-brochuregx-cons-tech-citizen-connect-brochure
gx-cons-tech-citizen-connect-brochure
 
Deloitte & government: Innovation Transfer Project, what is it like to work a...
Deloitte & government: Innovation Transfer Project, what is it like to work a...Deloitte & government: Innovation Transfer Project, what is it like to work a...
Deloitte & government: Innovation Transfer Project, what is it like to work a...
 
ReImagining Governance
ReImagining Governance ReImagining Governance
ReImagining Governance
 
Tony Bovaird, Cumberland Lodge, June 2011
Tony Bovaird, Cumberland Lodge, June 2011Tony Bovaird, Cumberland Lodge, June 2011
Tony Bovaird, Cumberland Lodge, June 2011
 
The Collaboration Project: Building Open, Participatory and Collaborative Gov...
The Collaboration Project: Building Open, Participatory and Collaborative Gov...The Collaboration Project: Building Open, Participatory and Collaborative Gov...
The Collaboration Project: Building Open, Participatory and Collaborative Gov...
 
What can go wrong with web2 in public services
What can go wrong with web2 in public servicesWhat can go wrong with web2 in public services
What can go wrong with web2 in public services
 
Fy2011 ocsit annualreport
Fy2011 ocsit annualreportFy2011 ocsit annualreport
Fy2011 ocsit annualreport
 
Social Media Edmonton Case Study Jan2010
Social Media Edmonton Case Study Jan2010Social Media Edmonton Case Study Jan2010
Social Media Edmonton Case Study Jan2010
 
COI, Nick Jones
COI, Nick JonesCOI, Nick Jones
COI, Nick Jones
 
The New Reality - Full report
The New Reality - Full reportThe New Reality - Full report
The New Reality - Full report
 
Third sector fundraising 2020 keynote speech notes
Third sector fundraising 2020 keynote speech notesThird sector fundraising 2020 keynote speech notes
Third sector fundraising 2020 keynote speech notes
 

Recently uploaded

Registered-Establishment-List-in-Uttarakhand-pdf.pdf
Registered-Establishment-List-in-Uttarakhand-pdf.pdfRegistered-Establishment-List-in-Uttarakhand-pdf.pdf
Registered-Establishment-List-in-Uttarakhand-pdf.pdf
dazzjoker
 
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan ChartSatta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results
 
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian MatkaDpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian Matka
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
DearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUniDearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUni
katiejasper96
 
2024.06 CPMN Cambridge - Beyond Now-Next-Later.pdf
2024.06 CPMN Cambridge - Beyond Now-Next-Later.pdf2024.06 CPMN Cambridge - Beyond Now-Next-Later.pdf
2024.06 CPMN Cambridge - Beyond Now-Next-Later.pdf
Cambridge Product Management Network
 
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
Discover the Beauty and Functionality of The Expert Remodeling Service
Discover the Beauty and Functionality of The Expert Remodeling ServiceDiscover the Beauty and Functionality of The Expert Remodeling Service
Discover the Beauty and Functionality of The Expert Remodeling Service
obriengroupinc04
 
list of states and organizations .pdf
list of  states  and  organizations .pdflist of  states  and  organizations .pdf
list of states and organizations .pdf
Rbc Rbcua
 
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
BBPMedia1
 
Adani Group's Active Interest In Increasing Its Presence in the Cement Manufa...
Adani Group's Active Interest In Increasing Its Presence in the Cement Manufa...Adani Group's Active Interest In Increasing Its Presence in the Cement Manufa...
Adani Group's Active Interest In Increasing Its Presence in the Cement Manufa...
Adani case
 
The Role of White Label Bookkeeping Services in Supporting the Growth and Sca...
The Role of White Label Bookkeeping Services in Supporting the Growth and Sca...The Role of White Label Bookkeeping Services in Supporting the Growth and Sca...
The Role of White Label Bookkeeping Services in Supporting the Growth and Sca...
YourLegal Accounting
 
IMG_20240615_091110.pdf dpboss guessing
IMG_20240615_091110.pdf dpboss  guessingIMG_20240615_091110.pdf dpboss  guessing
Efficient PHP Development Solutions for Dynamic Web Applications
Efficient PHP Development Solutions for Dynamic Web ApplicationsEfficient PHP Development Solutions for Dynamic Web Applications
Efficient PHP Development Solutions for Dynamic Web Applications
Harwinder Singh
 
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan ChartSatta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results
 
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Best Competitive Marble Pricing in Dubai - ☎ 9928909666Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Stone Art Hub
 
The latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from NewentideThe latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from Newentide
JoeYangGreatMachiner
 
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
The Most Inspiring Entrepreneurs to Follow in 2024.pdfThe Most Inspiring Entrepreneurs to Follow in 2024.pdf
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
thesiliconleaders
 
PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...
PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...
PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...
Ksquare Energy Pvt. Ltd.
 
CULR Spring 2024 Journal.pdf testing for duke
CULR Spring 2024 Journal.pdf testing for dukeCULR Spring 2024 Journal.pdf testing for duke
CULR Spring 2024 Journal.pdf testing for duke
ZevinAttisha
 
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
IPLTech Electric
 

Recently uploaded (20)

Registered-Establishment-List-in-Uttarakhand-pdf.pdf
Registered-Establishment-List-in-Uttarakhand-pdf.pdfRegistered-Establishment-List-in-Uttarakhand-pdf.pdf
Registered-Establishment-List-in-Uttarakhand-pdf.pdf
 
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan ChartSatta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
 
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian MatkaDpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian Matka
 
DearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUniDearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUni
 
2024.06 CPMN Cambridge - Beyond Now-Next-Later.pdf
2024.06 CPMN Cambridge - Beyond Now-Next-Later.pdf2024.06 CPMN Cambridge - Beyond Now-Next-Later.pdf
2024.06 CPMN Cambridge - Beyond Now-Next-Later.pdf
 
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
 
Discover the Beauty and Functionality of The Expert Remodeling Service
Discover the Beauty and Functionality of The Expert Remodeling ServiceDiscover the Beauty and Functionality of The Expert Remodeling Service
Discover the Beauty and Functionality of The Expert Remodeling Service
 
list of states and organizations .pdf
list of  states  and  organizations .pdflist of  states  and  organizations .pdf
list of states and organizations .pdf
 
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
 
Adani Group's Active Interest In Increasing Its Presence in the Cement Manufa...
Adani Group's Active Interest In Increasing Its Presence in the Cement Manufa...Adani Group's Active Interest In Increasing Its Presence in the Cement Manufa...
Adani Group's Active Interest In Increasing Its Presence in the Cement Manufa...
 
The Role of White Label Bookkeeping Services in Supporting the Growth and Sca...
The Role of White Label Bookkeeping Services in Supporting the Growth and Sca...The Role of White Label Bookkeeping Services in Supporting the Growth and Sca...
The Role of White Label Bookkeeping Services in Supporting the Growth and Sca...
 
IMG_20240615_091110.pdf dpboss guessing
IMG_20240615_091110.pdf dpboss  guessingIMG_20240615_091110.pdf dpboss  guessing
IMG_20240615_091110.pdf dpboss guessing
 
Efficient PHP Development Solutions for Dynamic Web Applications
Efficient PHP Development Solutions for Dynamic Web ApplicationsEfficient PHP Development Solutions for Dynamic Web Applications
Efficient PHP Development Solutions for Dynamic Web Applications
 
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan ChartSatta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
 
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Best Competitive Marble Pricing in Dubai - ☎ 9928909666Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
 
The latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from NewentideThe latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from Newentide
 
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
The Most Inspiring Entrepreneurs to Follow in 2024.pdfThe Most Inspiring Entrepreneurs to Follow in 2024.pdf
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
 
PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...
PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...
PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...
 
CULR Spring 2024 Journal.pdf testing for duke
CULR Spring 2024 Journal.pdf testing for dukeCULR Spring 2024 Journal.pdf testing for duke
CULR Spring 2024 Journal.pdf testing for duke
 
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
 

Gov2 Presentation

Editor's Notes

  1. Introduce yourself and the MED… Disclaimer, key industry leader, look young and I am…. 2 kids and wife at home If phone rings cause signal predecessor Andrew Wagg, inherited a well run CentreNZs most helpful govt dept, been Advisor, Team Leader, Manager ITS Companies MCA IPONZ CM RSM Want people to get something out of this and show off.. ;o)
  2. Assumption that the basics are done well We are part of chain, part of business primarily where Centre links in our business online and then voice – web is front door – centre defects or added value Govt Contact Centre conference, the assumption also that our service strategy is highly geared around SSC drivers: The service experience met your expectations Staff were competent Staff kept their promises - that is, they did what they said they would do You were treated fairly You feel your individual circumstances were taken into account It's an example of good value for tax dollars spent BOS Strategic objectives The topics I am going to cover today include: What is Gov 2.0 Where we were Where we are and going
  3. Note key words in bold including technology not the be all and end all only an enabler….
  4. Examples – this is gov2.0
  5. Public square Internet – email Internet two way – self service, feedback Everyway – Community – its all social (FBook, twitter etc), feedback, engagement
  6. Social Media – the web is one big community… for good or bad Add to the conversation… They are already having it….. The voice of the people is everywhere
  7. The impact has to be opportunities or we’re living in Gov1.0 Transparency – nothing is sacred or closed off, calls can be recorded emails can go around… Engage before you get there.. Leads to partnerships/Collaboration…. Ultimately our engagement is to make service better….. Transparency = engagement = partnerships but I’ll give it a try SSCs drivers become pretty important
  8. Feedback - publish it and results Request a call – offer it to every customer View progress of calls online Publish Centre strategic Plan..? Open Data…… outside of our spectrum but we hear the customer
  9. Be where the users are… minimal investment all the infrastructure is there The ability for anyone to hear anything, and say anything to everyone How you answer the phone… Hi this is Dave at the BNZ…
  10. They are free……. Seen Engagement open data in education on monday Show companies twitter
  11. Blog theory behind it, engagement, portal, marketing channel further online
  12. Haven’t cracked this one yet within government its what are the synergies in the work we do for us Charities Commission and Charitable Trust Register, IPONZ and Companies Partnerships coming from engagement comes from transparency Knowing who the private sector/communities are that relate to us IPONZ and Companies Office IR and Companies Office -
  13. Foundation, continuous improvement, feedback to the boardroom, client centric Online 1995 Early 2000 Open Source 2005 – websites, knowledge store, CRM Engagement … up to 2008
  14. Assumptions basics are done well