This is a presentation for clients at the salon at the Mandarin in HK. It has a quiz that works with Qwizdom Actionpoint and then allows for a discussion of the need to take hold of your online identity.
This is a presentation for clients at the salon at the Mandarin in HK. It has a quiz that works with Qwizdom Actionpoint and then allows for a discussion of the need to take hold of your online identity.
This is a presentation for parents.
It commences with a quiz to see what they know about online profiles and goes on to give some facts and trends about the things students are up to online and why parents should support them.
The digital divide in the post-Snowden eraIan Clark
This presentation seeks to explore the digital divide in the light of the revelations by Edward Snowden in 2013. It looks at state and corporate surveillance, the impact of these upon individual citizens with respect to the democratic process, the tools with which individuals can protect themselves, the impact of the digital divide upon the ability of the individual to ensure their intellectual privacy and what libraries and librarians are doing to bridge this particular aspect of the digital divide.
But 10 minutes to discuss cyber-bullying at the Christian New Media Awards 2013 - a challenge, but this is how I think it will go:
Headlines: 2 minutes
The Bullied: 4 minutes
The Bully: 2 minutes
The Bystander: 2 minutes
#EMAG2011 Use Social Media Now for Emergency ManagementConnie White
This is the presentation given at the Emergency Management Association of Georgia Training Summit in Savannah, May 25, 2011. It covers the various types of social media communication structures, what the public thinks, expects from the Red Cross Study and then offers major reasons to implement social media now.
"5 Location Trends For 2011", presented on 2nd. February 2011 at the mashup* Digital Trends 2011 event at the British Computer Society, Covent Garden, London, UK.
Government information is now being made available on the go via smart phone applications. This session will explore creating mobile applications using government information as well as one government library’s experience evaluating mobile applications for use in an agency setting.
Session Description: Donna Rodriguez is a Web Manager at the U.S. Department of Veterans Affairs. She will discuss the trials and tribulations of building the public VA App Store. The year-long process began with exploring commercially available enterprise App stores and moved on to partnering with the DoD's National Geospatial-Intelligence Agency to use its App store as a rapid prototype. In the end, VA settled on building its App Store in Drupal – the same CMS platform that was used to launch VA’s first Drupal-built website – http://mobilehealth.va.gov – in May 2013. The goal of the VA App Store is to create a seamless, online user experience for Veterans, their Caregivers and VA Providers to drive adoption of VA Mobile Apps. The session covers VA’s App Store journey, the Drupal modules used and the lessons learned along the way.
This is a presentation for parents.
It commences with a quiz to see what they know about online profiles and goes on to give some facts and trends about the things students are up to online and why parents should support them.
The digital divide in the post-Snowden eraIan Clark
This presentation seeks to explore the digital divide in the light of the revelations by Edward Snowden in 2013. It looks at state and corporate surveillance, the impact of these upon individual citizens with respect to the democratic process, the tools with which individuals can protect themselves, the impact of the digital divide upon the ability of the individual to ensure their intellectual privacy and what libraries and librarians are doing to bridge this particular aspect of the digital divide.
But 10 minutes to discuss cyber-bullying at the Christian New Media Awards 2013 - a challenge, but this is how I think it will go:
Headlines: 2 minutes
The Bullied: 4 minutes
The Bully: 2 minutes
The Bystander: 2 minutes
#EMAG2011 Use Social Media Now for Emergency ManagementConnie White
This is the presentation given at the Emergency Management Association of Georgia Training Summit in Savannah, May 25, 2011. It covers the various types of social media communication structures, what the public thinks, expects from the Red Cross Study and then offers major reasons to implement social media now.
"5 Location Trends For 2011", presented on 2nd. February 2011 at the mashup* Digital Trends 2011 event at the British Computer Society, Covent Garden, London, UK.
Government information is now being made available on the go via smart phone applications. This session will explore creating mobile applications using government information as well as one government library’s experience evaluating mobile applications for use in an agency setting.
Session Description: Donna Rodriguez is a Web Manager at the U.S. Department of Veterans Affairs. She will discuss the trials and tribulations of building the public VA App Store. The year-long process began with exploring commercially available enterprise App stores and moved on to partnering with the DoD's National Geospatial-Intelligence Agency to use its App store as a rapid prototype. In the end, VA settled on building its App Store in Drupal – the same CMS platform that was used to launch VA’s first Drupal-built website – http://mobilehealth.va.gov – in May 2013. The goal of the VA App Store is to create a seamless, online user experience for Veterans, their Caregivers and VA Providers to drive adoption of VA Mobile Apps. The session covers VA’s App Store journey, the Drupal modules used and the lessons learned along the way.
Mobile government presentation - Bull and Citrix - March 6th 2014Jeff Spencer
Andrew Carr, Bull UK&I CEO, and Paul Roberts, Enterprise Mobility Specialist CITRIX.
Enabling, managing and securing mobility in the public sector isn’t an easy task but it does need attention – and quickly. If you aren’t managing it, your users – from the most senior to the newest junior recruits – will take it into their own hands.
See how we investigate innovations and technologies and show real-life examples of how public sector organisations can support today’s increasingly mobile workforce
Mobile web presentation to American Advertising Federation of Ft. Worth (AAF FW) on February 17, 2010.
We discussed mobile trends for advertisers, opportunities to develop and utilize mobile applications and strategically grow your brand through the mobile web.
This is from the 2010 ASAE Technology Conference. It's our talk on why mobile matters for associations now and in the future. Easy to understand stats and slides.
Alarming Social Media Statistics for Real Estate ProfessionalsDoug Devitre
Did you know that if Facebook were a country it would be the 4th most populous in the world? Or that 84% of home buyers consult the Internet when searching for a home? Here are the latest usage statistics on social networks that every Real Estate Professional needs to know.
My keynote from GOVIS 09 - http://govis.org.nz/conference2009/govis-2009-conference-handbook.htm
It looks at possibilities and the opportunities offered by a shift in practice in government engagement - Government 2.0.
Full transcript and comments at http://acidlabs.org/2009/05/21/public-engagement-public-empowerment/.
Presented at CPA Congress Vic, 11 Oct 2010.
Topics:
Trust and openness, the new paradigm for engagement
The importance of people and personality
Evaluating the benefits, risks and challenges
Existing channels and new strategies
Practical examples of social media
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
3. Pew Internet and American Life Project Mobile Access to Data and Information http://www.pewinternet.org/Reports/2008/Mobile-Access-to-Data-and-Information.aspx Quang Minh (YILKA) on Flickr How many non-Mac are there http://www.flickr.com/photos/yilka/1829139871/
4. In March 2008: 41% of adult Americans have logged onto the internet on the go, that is, away from home or work either with a wireless laptop connection or a handheld device. Pew Internet and American Life Project Mobile Access to Data and Information http://www.pewinternet.org/Reports/2008/Mobile-Access-to-Data-and-Information.aspx
5. In July 2009: 56% of adult Americans have accessed the internet by wireless means, such as using a laptop, mobile device, game console, or MP3 player. Pew Internet and American Life Project Wireless Internet Use http://www.pewinternet.org/Reports/2009/12-Wireless-Internet-Use.aspx
6. and: One-third of Americans (32%) have used a cell phone or Smartphone to access the internet for emailing, instant-messaging, or information-seeking. This level of mobile internet is up by one-third since December 2007. Pew Internet and American Life Project Wireless Internet Use http://www.pewinternet.org/Reports/2009/12-Wireless-Internet-Use.aspx
7. William Hook on Flickr iPhone http://www.flickr.com/photos/williamhook/2830322349/
8. ...The idea of a single portable device that can make phone calls, take pictures, record audio and video, store data, music, and movies, and interact with the Internet — all of it — has become so interwoven into our lifestyles that it is now surprising to learn that someone does not carry one... 2009 Horizon Report http://www.nmc.org/pdf/2009-Horizon-Report.pdf
9. "It's when a technology becomes normal, then ubiquitous, and finally so pervasive as to be invisible, that really profound changes happen" Clay Shirky, Here Comes Everybody, p105
10.
11. Steven W on Flickr My Communities http://www.flickr.com/photos/stevenwarburton/3209461104/
12. Pew Internet and American Life Project. The Future of the Internet III http://www.pewinternet.org/Reports/2008/The-Future-of-the-Internet-III.aspx "The divisions between personal time and work time and between physical and virtual reality will be further erased for everyone who is connected."
13. the Internet is a place to connect alles-schlumpf on Flickr Close Connection http://www.flickr.com/photos/29487767@N02/2855271953/
15. the web is a two-way conversation z6p6tist6 on Flickr Two-Way Street Sign http://www.flickr.com/photos/z6p6tist6/500048151/
16. ...but we already do community consultation? "Any person may make a submission ... addressed to:" "...be viewed at the Corindi Beach Shop, the Woolgoolga Library and the council's Administration Building."
17.
18.
19.
20. too risky? Toastercookie on Flickr cliff diving http://www.flickr.com/photos/toastercookie/3914904568/
22. Eighty-one per cent of Australian respondents said they do not trust information from a company CEO, and just six per cent trust corporate advertising. media release 2009 Edelman Trust Barometer http://www.edelman.com.au/insights/2009EdelmanTrustBarometer.htm
23. "...Government websites received more traffic from Social Networking and Forums than the online News and Media industry for the first time during August 2009." Government sites receive more traffic from Social Nets than News and Media http://weblogs.hitwise.com/sandra-hanchard/2009/09/government_sites_receive_more.html
24. ...nearly a quarter (23%) of online-Australians have boycotted an organisation after reading a negative comment on the social web about how that organisation treats its customers. PC World 01/09/2009 Consumer Talk in the Cloud about Poor Customer Care Impacts the Bottom Line http://www.pcworld.idg.com.au/article/316894/consumer_talk_cloud_about_poor_customer_care_impacts_bottom_line
25. how's your reputation? Striatic on Flickr /disapprove http://www.flickr.com/photos/striatic/2191404675/
26. Trust Ben Macleod on Flickr Total Trust http://www.flickr.com/photos/benmcleod/186122997/
27. Demos State of Trust http://www.demos.co.uk/publications/stateoftrust
28. ...use the personal interactions between their staff and the public to build ongoing, two-way relationships with the people they serve... Demos State of Trust http://www.demos.co.uk/publications/stateoftrust
29. ...counter allegations of unfairness in their decision making by developing more robust and open processes for allocating resources. Demos State of Trust http://www.demos.co.uk/publications/stateoftrust
30. Transparency Edans on Flickr iPhone transparent screen http://www.flickr.com/photos/edans/1526393678/
31. Striatic on Flickr /approve http://www.flickr.com/photos/striatic/2191404127/
32. what does 'trust and transparency' look like? gerlos on Flickr Binocularportrait http://www.flickr.com/photos/gerlos/3119891607/
33. Public Sphere Justin Freeman on Flickr Senator Kate Lundy http://www.flickr.com/photos/62428481@N00/3651202753/
42. be authentic PinCheck on Flickr The Real Thing http://www.flickr.com/photos/freeflier/143843519/
43. The wrap up... gertrud K on Flickr Wrapped Reichstag http://www.flickr.com/photos/gertrudk/18932596/
44. many images used in this presentation were obtained from flickr.com under a creative commons license. many thanks to all who make their photos available to others to build upon. This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.5 Australia License http://creativecommons.org/licenses/by-nc-sa/2.5/au/
45.
Editor's Notes
lets start with some stats...
In approximately 18 months mobile, wireless access to the Internet increased by 15% in the US.
This is where we are now A game changer
The Horizon Report annually looks at technology trends that will affect the higher education community in the coming five years. Mobiles have been on the radar for some time but this year they reached the 'time to adoption' bracket of 1 year or less... Essentially, NOW! What we're seeing is the beginnings of ubiquitous access to the network - the network is ALWAYS ON. a time when the technology becomes invisible...
Clay Shirky is a really well known and intelligent thinker in this area, He suggests that technological change can only create a revolution once the technology has become invisible. And that we are just starting to see how the network will change society. '...Communications tools don't get socially interesting until they get technologically boring. The invention of a tool doesn't create change; it has to have been around long enough that most of society is using it. It's when a technology becomes normal, then ubiquitous, and finally so pervasive as to be invisible, that really profound changes happen, and for young people today, our new social tools have passed normal and are heading to ubiquitous, and invisible is coming.' Shirky Here Comes Everybody, p105. Some tech history: Which came first, the fax or the web? What about the radio and the telephone? You can only answer the 1st question easily because you were around when they were introduced. For young people today that is the case for the fax and the Internet.
So how does ubiquitous access to the network change the status quo? You might remember that on Australia's recent Ashes tour controversy that broke out when Australian Cricketer Phillip Hughes announced he had been dropped from the Test Team on Twitter before the team had been officially chosen? I doubt that was a strategic or vindictive decision on his part. He's 20, It's just the way he communicates. Regardless of whether or not that was the right thing for him to do, What it illustrates is how the pervasiveness of the network blurs the line between personal and professional.
Here is an example of someone trying to map the formal and informal, online and physical communities they belong to.
"The divisions between personal time and work time and between physical and virtual reality will be further erased for everyone who is connected." Pew Internet and American Life Project. The Future of the Internet III http://www.pewinternet.org/Reports/2008/The-Future-of-the-Internet-III.aspx
When people embrace the network they stay connected. The connection doesn't end when they leave home or work. The Internet is now a place to connect with others rather than just another media channel. The Network has become SOCIAL.
When the network becomes social it becomes a two-way conversation. I think the benefits of having a conversation with your community are fairly apparent. This is something governments try to do - engage their communities and get input into the decision-making process. If your organisation is ignoring the conversation you are missing an opportunity to engage your community, But what is potentially worse is that You may be actively doing harm to your reputation - a point which I'll return to shortly...
This is an example of the kind of community consultation that goes on on Local Government web sites now. I don't want to pick on Coffs as most LG sites are the same but seeing as we're here... Sure, you can download the document but you still need to submit your comments by mail, and if you can't spare the few minutes to download the document it will be much quicker to visit administration centre or your local library!
The network can do this better Future Melbourne allowed the community to help develop the city plan using a wiki. The public had the same edit rights as staff.
Government 2.0 taskforce suggestion box allows anyone to contribute ideas These ideas are then voted up or down and commented upon by the community.
The Ebbsfleet FC was featured in a documentary called Us Now, which explored the power of mass collaboration, government and the internet. I strongly encourage you to track down and have a look at this film. Ebbsfleet is owned by an online community and members could vote on who was chosen in the team each week online. In the season documented in the film the won the premiership.
These are just a couple of examples of new ways the network is enabling greater community engagement. I do acknowledge there are risks associated with pursuing these new ways of engaging community but I think the risks of NOT participating may be greater. The network has changed the way that people source information. Trust relationships are changing. Trust in traditional institutions is declining in favour of individuals.
Amanda Little, Managing Director, Edelman Australia... “ Trust in CEOs and other traditional forms of corporate communications is low. So, who do people trust? The data shows that 39 per cent of respondents will trust information from company employees and peers, and 41 per cent trust what we call ‘a person like me’. This has major implications for companies in thinking about the way they communicate with stakeholders,” Amanda Little, Managing Director, Edelman Australia. those 'people like me' are the same people that are having their conversations online.
In fact, person to person relationships are the aim of social networks. Sandra Hanchard, Hitwise Asia Pacific... "The increase in referrals from Social Networking websites has been largely at the expense of other traffic drivers, including Email Services, Portals and News and Media websites. The implication here is that Social Networks will increasingly become the preferred online channel for organisations..."
These findings come from a study done by StollzNow Research for RightNow Technologies. 'While negative consumer-to-consumer conversations or comments on the social web can have a detrimental effect on consumer spending, there is also massive potential for organisations to engage and interact with consumers through the social web to foster brand loyalty and to turn ‘badvocates’ into advocates. For instance: · 60% of Australians said; if they posted a negative comment about an organisation on a social networking site, they would welcome contact from the organisation to try and resolve the issue · Three-quarters of Australians believe companies should listen to what customers say about their products and services on social networking sites and follow up with the people who have commented · Government agencies receive 8% of posted comments, 63% are negative." Are the Government Agencies listening to what is being said?
By not engaging in the conversation you may be damaging your reputation.
Engaging in the conversation can build trust with your community and lead to better government.
This is a fascinating report in to the role that trust plays in developing a relationship between local government and their communities.
"Our conclusion is that the past decade’s focus on service improvement has not been enough to gain more trust for local government. Councils also need to use the personal interactions between their staff and the public to build ongoing, two-way relationships with the people they serve based on honesty and reciprocity. At the same time, local politicians need to counter allegations of unfairness in their decision making by developing more robust and open processes for allocating resources." The findings of this research show that there are 3 things that Councils need to address to build trust within their communities. 1. improved service delivery, which is where most councils focus their efforts, often ignoring: 2. better relationships between staff and customers and 3. more open decsion-making.
"Our conclusion is that the past decade’s focus on service improvement has not been enough to gain more trust for local government. Councils also need to use the personal interactions between their staff and the public to build ongoing, two-way relationships with the people they serve based on honesty and reciprocity. At the same time, local politicians need to counter allegations of unfairness in their decision making by developing more robust and open processes for allocating resources." The findings of this research show that there are 3 things that Councils need to address to build trust within their communities. 1. improved service delivery, which is where most efforts are focused, often ignoring: 2. better relationships between staff and customers and 3. more open decsion-making.
Government needs to be more open, accountable and transparent to gain the trust of the public.
And when we do that... !
but what does transparency and trust on the network look like? I don't know whether these examples successfully achieve their goals but they do illustrate how governments of all levels can build transparency into their community engagement.
Kate Lundy's Public Sphere campaign a series of events on topics of interest invloving: short talks followed by discussion streamed live so anyone can participate online live feedback via twitter, blogs, flickr, etc. ideas honed in a public sphere wiki result in a briefing paper
NSW Community Building grants being allocated in Heathcote by Paul McLeay... "As a community based MP, I am always looking for ways to involve you in the decision making process. The NSW Government recently announced the NSW Community Building Partnership, which will invest $300,000 into building local community projects in every electoral district. Under the partnership, the NSW Government will contribute to the cost of building important community projects and stimulating local economies. Because we have so many fantastic local community groups in our area, I need your help to make recommendations on the suitability and priority of eligible proposals within our electoral district for the Premiers consideration. It is your money . Tell me how you think it should be spent."
Civic Surf was a project to teach a group of Councillors in the UK about the benefits of connecting with their constituents through blogging. There is a 15 minute documentary made which includes interviews with the Councillors involved in the project as well as some of the UKs leading civic bloggers. http://civicsurf.org.uk/
This tweet was posted in response to an article in the local paper suggesting that Mosman Council was banning dogs from outdoor areas of cafes...
By listening to the conversation Mosman can respond appropriately to concerns of residents. In this case the link points to their response on the Mosman web site, which states that they're repsonsibility is to enforce the law, not make it. And that they are seeking to clarify the legal position and will not enforce the act until they receive a response from the NSW Government.
So maybe your ready and willing but don't know where to begin..
Learning 2.0 is a self-paced online training package for web 2.0. Originally developed by Helen Blowers at the Public Library of Charlotte and Mecklenberg County and now widely reproduced in libraries throughout the world. It emphasises learning through play - get in and have a go and learn while you use the tools.
If you're going to start engaging with community on the network I suggest that you: When trialing a new service sign up with a personal account and use the site for a few weeks to get get to know the culture. Follow other similar organisations to see how they use the tool. When you are ready create an organisational account: set some goals Friend or follow your community (not other local govt accounts) encourage comments (ask what they think if you have to) but above all...
If I can leave you with one thought from the last 30 minutes or so, it's that trust and transparency are vital to engaging your community online. that open, transparent government is a good thing and that the network is an essential part of this process in the 21st Century. There is, of course, another aspect to what is being called 'Government 2.0' that I have not touched on at all. That is, the idea that government owned data should be open and accessible to all citizens. This is equally as important moving forward but it is a topic for another time. And quite frankly, it's not my speciality.