Mohammed Gous is seeking a position that allows him to use his technical, analytical, and enterprising skills. He has over 5 years of experience in desktop support, hardware and software troubleshooting, network administration, and customer support. His educational background includes a diploma in computer hardware and networking. He is proficient in desktop and network support skills such as OS installation, hardware maintenance, cabling, and remote assistance.

1. RESUME
Mohammed Gous
Yallapur oni, opp,
alpha hotel Hubli. Passport No:M2982295.
Hubli-580020 Cell: +91 9731188467.
Karnataka – India.
Email:mdgousebijapuri.ec07@gmail.com
CAREER OBJECTIVE
To work for a reputed company where I could use my technical, analytic and
enterprising skills to develop the organization and enhance my knowledge and skills and
also know more about the corporate culture.
PERSONAL SKILLS:
Comprehensive leading ability and thus I can guide and motivate the team
members. I am willing to learn, hardworking, accept challenges and work towards the
goal. I induce creative ideas with ample innovativeness.
Diploma in Computer Hardware and Networking (Infomatrix Computers, Hubli.)
TECHNICAL SKILLS
DESKTOP SUPPORT SKILLS
 Troubleshooting desktop, laptop, printer, scanner and other devices for hardware and software related
issues.
 Assembling and reassembling of computer peripherals
 Installing and maintaining operating systems, Applications, Remote Desktops and Remote assistance.
ACADEMICS CHRONICLE
EXAMINATION INSTITUTE
BOARD /
UNIVERSITY AGREGATE
YEAR OF
PASSING
Diploma in
electronics&
communication
Anjuman
Polytechnic,
Hubli.
Karnataka Technical
Education Board,
Bangalore(DTE).
65% 2011.
SSLC
Anglo urdu
high School,
Hubli.
Karnataka
Secondary Education
Examination Board,
Bangalore.
%60 2006.
PROFESSIONAL SKILLS

2.  Ample amount of knowledge about the tools used in the field like Multi meter, cable tester, soldering
de-soldering.etc
 Knowledge and experience in handling ticket management.
NETWORK SUPPORT SKILLS
 Basic Networking, Map drive, Data sharing
 TCP/IP Configuration, Smooth running internet, Maintenance
 Networking in Domain environment, & troubleshooting Hardware Installation, Maintenance &
trouble shooting Cabling, patching, and LAN troubleshooting.
PROFESSIONAL EXPERIENCE
 Zonal Business Solutions, HUBLI
System administrator from 18th
Oct 2015 to till date.
 Unique Solutions
At Desktop Support Engineer 03 Jun 2014 to 27Th
Sept 2015
 HCL Info systems Limited
Customer support engineer – From Jul-2013 to May-2014.
 Safa computers
Service Engineer – From Dec-2011 to March-2013
Responsibilities /Activities Involved
 ASSEMBLING NEW SYSTEMS.
 TROUBLE FINDING AND TROUBLESHOOTING OF I/O DEVICES.
 OS INSTALLATION: WIN XP, WIN SERVER 2003, 2008, AND WIN VISTA, WINDOWS 7.
 HARDENING AND TROUBLESHOOTING OF DESKTOP AND LAPTOPS.
 WINDOWS MAINTENANCE, DUAL BOOTING, UPGRADE &UPDATE THE WINDOWS.
 CABLING AND CRIMPING FOR SYSTEMS
 INSTALLING AND CONFIGURING NETWORK PRINTER, SCANNER AND SWITCHES.
 MONITORING NETWORK LINKS. IF ANY PROBLEM FOUND WITH THE NETWORK LINKS ESCALATING THE CALL
TO NETWORK PEOPLE.
 PROVIDING REMOTE SUPPORT TO USERS.
 CONFIGURING TROUBLESHOOTING OF MS OUTLOOK AND OUTLOOK EXPRESS MAIL CLIENT.
 CHANGE REGULARLY THE SECRET CODE AND THE PASSWORD OF COMPANY STRUCTURE.
 DEFRAY THE HARD DRIVES ON COMPUTER FUNCTIONING TOO SLOWLY.
 PERFORMING DATA BACKUPS.
 COORDINATING WITH VENDORS FOR DESKTOP SUPPORT.

3.  RESPONDING TO HELPDESK CALLS FOR TECHNICAL SUPPORT.
 COORDINATING WITH IT ENGINEERS FOR TECHNICAL SUPPORT.
 LOOKED AFTER THE NETWORKING HARDWARE, INCLUDING ROUTERS, SWITCHES AND WIRELESS NETWORKS.
 TELEPHONIC SUPPORT FOR CLIENTS.
STRENGTHS
• TEAM LEADING ABILITY.
• SMART WORKING.
• DEDICATED AND GOAL ORIENTED.
• EAGER TO LEARN NEW CONCEPTS.
• BELIEVE IN TEAMWORK AND CUSTOMER SATISFACTION.
OTHER INFORMATION
DATE OF BIRTH : DEC 23, 1990.
FATHER'S NAME : MOHAMMED GOUS BIJAPURI.
GENDER : MALE.
MARITAL STATUS : SINGLE.
NATIONALITY : INDIAN.
LANGUAGES KNOWN : KEnglish, Hindi, Arabic , kannada
AREA OF INTEREST : FITNESS, SPORTS, TRAVELING &LISTENING MUSIC.
DECLARATION
I hereby declare that the above mentioned information is correct to the best of my
knowledge and I bear the responsibility for the correctness of the above mentioned
particulars.
Place: Hubli
(Mohammed Gous Bijapuri)
Date: Nov 17, 2015.