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1. GM588 Complete Class Homework
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GM 588 Entire Course Homework Managing Quality
GM-588 Week 1 dq1 – Definition of Quality
GM-588 Week 1 dq2 – Quality Management in Your Organization
GM 588 Week 2
GM-588 Week 2 Project Proposal
GM-588 week 2 dq1 – Quality Philosophies
GM-588 week 2 dq2 – Quality Award Processes
GM 588 Week 3
GM-588 Week 3 Best practices in MCS
GM-588 week 3 dq1 – The Voice of the Customer
GM-588 week 3 dq2 – The Kano Model
GM 588 Week 4

2. GM-588 Week 4 Midterm Exam
GM-588 week 4 dq1 – Quality Focus
GM-588 week 4 dq2 – Alignment of Strategy and Quality Management
GM-588 Week 5
GM-588 Week 5 Case Study
Homework
Read the Case Study in chaptereight in the text Page 402-404:“Quality in Practice: Using the Balanced Scorecard
at the USPS”. In a 2-3 page paper, respond to the “Key issues for discussion” questions on page 404.Also, note
what are some of the advantages and disadvantages ofusing a Balanced Scorecard approach. Please remember to
provide your supporting sources.
See Syllabus “Due Dates for Assignments & Exams” for due date information. Submit your assignment to the
Dropbox located on the silver tab at the top of this page.For instructions on how to use the Dropbox,
GM-588 week 5 dq1 – Performance Metrics
GM-588 week 5 dq2 – Cost of Quality and the Customer
GM 588 Week 6
GM-588 week 6 dq1 – Differences in Organizational Processes
GM-588 week 6 dq2 – Six SigmaLean Applications
GM 588 Week 7
GM-588 Week 7 Final Project

3. GM-588 week 7 dq1 – Statistical Process Control
GM-588 week 7 dq2 – Capability vs. Control
GM-588 Week 8 Final Exam
(TCO E) Suggested reasons why many customer satisfaction efforts fail include all of the following EXCEPT:
(TCO D) The Six-Sigma problem solving approach contains the phases of:
(TCO C) Terms such as “kanban”, “single minute exchange of dies”, and “visual controls” are most closely
associated with
(TCO C) Poka-yoke focuses on two aspects:
(TCO B) _____ measures are generally tracked by senior leadership to gauge overall organizational performance
(TCO I) The cost of purchasing copies of a textbook on quality for employees as part of their training program in
process improvement methods is considered:
(TCO A) Which of the following is NOT a characteristic of a Six Sigma project?
(TCO B) A set of financial, market, operational, and employee performance measures for management review and
use is an example of:

4. (TCO D) The Baldrige Award criteria, as a tool for self-assessment:
(TCO H) Focusing on how to maintain improvements occurs in which DMAIC phase?
(TCO B) Explain why it is difficult to obtain a single, universal definition of quality. Be specific in your response.
(TCO I) What criterion is used to classify a failure cost as “internal” versus “external”? Give three examples of an
internal failure cost and three examples of an external failure cost.
(TCO G) Discuss the three major reasons why companies adopt total quality. Also,discuss the initial key steps are
involved in the adoption process.
(TCO F) Explain in detail why change is necessary in organizations. Describe the effects that change can have on
quality management with respect to employee commitment and quality levels.
(TCO H) Describe the six basic steps required to build the House of Quality. Describe, in general, where in the
House are customer and technical requirements located. Also explain why it is important that each area of the House
is “linked” with the others
(TCO C) Some have argued the Six Sigma programs are merely repackaged versions of older quality improvement
programs that originally accompanied TQM initiatives in the 1980s. Present arguments that both support and refute
this view. Make sure you link your discussion with examples of the older quality improvement programs (i.e.
Deming, Juran, etc)