Devry GSCM 326 Full Course Latest

Devry GSCM 326 Full Course Latest
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Devry GSCM 326 Full Course Latest
Devry GSCM 326 Full Course Latest [ all discussions all quizes
and all week Course Project]
Devry GSCM 326 Week 1 Discussion DQ1 & DQ 2 Latest
DQ 1
Total Quality Management (graded)
What is total quality management (TQM)? Is it something you can install, like a refrigerator? How do you know TQM when you see it?
DQ 2
A System Perspective (graded)
When we talk about a system view, what are we interested in and why? Why is a system view so important to have if you are going to
implement TQM?

DQ 1
Deming’s 14 Points (graded)
Are Dr. Deming’s 14 points clear, concise, and achievable? If not, what do you think he had in mind? In Deming’s view, who needs to do
what and why?
DQ 2
Quality Awards and Standards (graded)
The authors of our text talk about the Baldrige Award throughout their book. In previous versions, they even designed their text around
this award. Given that our course is about TQM, an in-depth discussion of the Deming Prize would seem to be appropriate since it is the
framework of company-wide quality control in Japan, which embodies what we call TQM in the United States, but is hardly discussed in
our text.
So let’s do some research. Put on your investigative hats and see what you can find about the Deming Prize. You can use the Internet or
any other sources you have available.
How do you see the Deming Prize criteria fitting into TQM? How does the Deming Prize compare to the Baldrige Award? What are the
differences and similarities between the Deming Prize and the Baldrige Award?
DQ 1
TQM Leaders (graded)
How do leaders behave when they are implementing TQM? What expectations should they set? What kind of leaders do TQM leaders
need to be?

DQ 2
Who Is the Customer? What Are His or Her Needs? (graded)
What are the dimensions of service quality? How do these dimensions affect customer perception? How do the quality dimensions, as
defined by David Gavin, relate to the dimensions of service quality?
DQ 1
TQM and Teams (graded)
Teams are something we talk about a lot when it comes to TQM. Why are teams instrumental to TQM, or are they? What kinds of teams
exist in a TQM operation?
DQ 2
Employee Involvement (graded)
Is it always good? What key elements are necessary to keep it going? Are there different kinds of involvement?
DQ 1

Cost of Quality (graded)
Although a balanced scorecard is probably the way to go, most companies don’t seem to have a clue about the more fundamental aspects
of quality, such as the cost of quality. So let’s start here. Just what do we mean when we talk about the cost of quality? What major areas
does it include?
DQ 2
Supplier Relationships (graded)
An integral part of TCO 9 concerns supplier relationships. What kinds of relationships exist with suppliers? What can be done to reduce the
number suppliers you use?
DQ 1
Statistical Tools (graded)
Before you participate in this discussion, please review this week’s simulation.
Two tools were used by the group in the early analysis of their process. Why was it important for the group to use a histogram when they
did? What could have happened if the group had not used it?
DQ 2

Inspection and Process Evaluations (graded)
Is 100% inspection good? Why or why not? What alternatives are there to 100% inspection?
DQ 1
Implementing TQM (graded)
Over the last 6 weeks, you have been gaining insight into the ultimate question for this course. How do we implement TQM? Where do we
begin? What key areas do we need to address first? Once we get our implementation started, what do we need to do in order to sustain
our momentum?
DQ 2
Integrating TQM and SCM (graded)
How can TQM and SCM be integrated together? Why is this integration important? What things need to be considered before this is
attempted?
Devry GSCM 326 Week 1 Quiz Latest
week 1 quiz
1. 1.Question : (TCO 2) Which of the following perspectives of quality considers quality to be synonymous with superiority or
excellence?
Student Answer: Product perspective

Transcendent perspective
Value perspective
Manufacturing perspective
Instructor Explanation: See Chapter 1, page 6.
Points Received: 5 of 5
Comments:
Question 2. Question : (TCO 2) The quality assurance function helps to achieve quality by
Student Answer: ensuring that the firm provides adequate training to its salespeople so that they can appropriately answer all customer
queries.
ensuring that the firm complies with laws and regulations regarding such things as product labeling, packaging, safety, and transportation.
providing special statistical studies and analyses to the manufacturing or business support functions.
authorizing sufficient budgeting for equipment, training, and other means of assuring quality.
Comments:
Question 3. Question : (TCO 1) Which of the following is true regarding production of services?
Student Answer: Compared to manufacturing, it is easier for service organizations to identify and measure customers’ needs and
performance standards, because they involve human contact.
The production of services typically requires a lower degree of customization than does manufacturing.
Compared to manufacturing, production of services is typically less labor intensive.
Services are produced and consumed simultaneously.

Comments:
Question 4. Question : (TCO 1) Kosher’s, a supermarket in Surbury, employs various strategies to provide good quality products to
consumers at lower prices compared to other competing stores. This marketing strategy is most likely to influence the _____ perspective of
quality.
Student Answer: user
product
manufacturing
value
Comments:
Question 5. Question : (TCO 1) Which of the following is true of quality management during the age of craftsmanship that existed before
the advent of industrial revolution?
Student Answer: Inspection was the primary means of quality control.
Various statistical methods and control charts were being used to identify quality problems in production processes and to ensure
consistency of output.
Ensuring quality of the products was the responsibility of the quality departments and not the workers who were directly involved in
creating the products.
Quality assurance was informal and efforts were made to ensure that quality was built into products by the people who produced them.
Comments:

Question 6. Question : (TCO 2) According to Peter Scholtes, a noted consultant, when people don’t understand systems
Student Answer: they try to resist the process of change.
they are less likely to distinguish between fact and opinion.
they see the symptoms but not the deep causes of problems.
they don’t see events as individual incidents but assume it to be the combined result of several independent forces.
Comments:
Question 7. Question : (TCO 2) The maintenance of a quality management system is accomplished by
Student Answer: daily inspections.
weekly staff meetings.
internal audits.
external audits.
Comments:
Question 8. Question : (TCO 2) Who among the following in an organization are typically responsible for selecting appropriate
technologies, equipment, and work methods for producing quality products?
Student Answer: Production workers
Salespeople
Industrial engineers
Tool engineers

Comments:
Question 9. Question : (TCO 1) Organizations can ensure that the quality is rooted in their culture by
Student Answer: encouraging employees to do more than what they are expected to do through reward programs.
internalizing quality at the personal level and encouraging employees to practice quality in all activities of life.
ensuring that the company follows all the laws and regulations regarding product labeling, packaging, and other marketing requirements.
allotting sufficient budget for equipment, training, and other means of assuring quality.
Comments:
Question 10. Question : (TCO 1) The value perspective of quality is most important at the _____ stage in the creation and delivery of goods
and services.
Student Answer: manufacturing
design
marketing
distribution
Instructor Explanation: See Chapter 1, page 10, Figure 1.1.
1. 1.Question : (TCO 1) The core management principles of TQM focus on the customer, teamwork, and what else?
Question 2. Question : (TCO 2) How do leading CEOs and academia define a TQM
quizes week 2

Devry GSCM326 Week 2 Quiz Latest 2016 Jan.
1. 1.Question : (TCO 3) Which of the following has the higher degree of customer focus?
Student Answer: Six Sigma
ISO 9000
Baldrige award
None of the above
Comments:
Question 2. Question : (TCO 3) According to your text, the Baldrige criteria, and Deming’s 14 points, communication of values,
expectations, customer focus, and knowledge as a key area of the Senior Leadership item is discussed under
Student Answer: teach and institute leadership.
improve constantly.
learn the new philosophy.
statement of purpose.
Comments:
Question 3. Question : (TCO 3) In the context of the criteria for performance excellence, the _____ category provides real-time information
(measures of progress) for evaluation and improvement of processes and products, in alignment with overall organizational strategy.
Student Answer: operations focus
results

strategic planning
measurement, analysis, and knowledge management
Instructor Explanation: See Chapter 10, pages 526–528.
Comments:
Question 4. Question : (TCO 3) The leadership category in the 2011–2012 Baldrige criteria consists of two examination items: Senior
Leadership and
Student Answer: Support of Key Communities.
Governance and Societal Responsibilities.
Vision, Values, and Mission.
Communication and Organizational Performance.
Comments:
Question 5. Question : (TCO 3) Of the four levels of awards given in Australia, the _____ recipients will demonstrate approach and
deployment that are well defined, planned, subject to review, and show evidence of improvement over time.
Student Answer: Foundation in Business Excellence Level
Bronze Award Level
Silver Award Level
Gold Award Level

Comments:
Question 6. Question : (TCO 4) In Juran’s quality trilogy, the process of preparing to meet quality goals is called
Student Answer: quality leadership.
quality control.
quality improvement.
quality planning.
Comments:
Question 7. Question : (TCO 4) Ishikawa is best known for developing a popular quality improvement tool called the
Student Answer: u-chart.
process capability index.
histogram.
cause-and-effect diagram.
Comments:
Question 8. Question : (TCO 4) In Deming’s view, _____ is the chief culprit of poor quality.
Student Answer: concurrent engineering
variation
agility of the production process
low level of tolerance in manufacturing

Comments:
Question 9. Question : (TCO 4) Which of the following is one of the four elements of Deming’s system of profound knowledge?
Student Answer: Quality leadership
Suboptimization
Understanding variation
Modern quality technology
Comments:
Question 10. Question : (TCO 4) With regard to quality management systems, a _____ serves as a permanent reference for implementing
and maintaining the system.
Student Answer:
quality minute book
quality manual
quality policy
quality trilogy
1. 1.Question : (TCO 4) Briefly state some the observations Peter Scholtes made concerning what happens when people do not
understand psychology.
Question 2. Question : (TCO 3) How is Deming’s Point 3 (understanding inspection) addressed in the Baldrige Award?

quiz 5
1. 1.Question : (TCO 9) As a design tool, a _____ enables management to study and analyze processes prior to implementation in
order to improve quality and operational performance.
Likert’s scale
flowchart
quality manual
affinity diagram
Question 2. Question : (TCO 9) Value-creation processes differ from support processes in that value-creation processes
provide the infrastructure for production or deliver processes to create or deliver the actual product.
rarely align with the organization’s core competencies and strategic objectives.
generally do not add value directly to the product or service.
are driven by external customer needs.
Question 3. Question : (TCO 9) When a service ranks low on the dimensions of customer contact, labor intensity, and customization, the
service providers need to emphasize _____ to provide a high-quality service to the customers.
training provided to the employees
employee behavior
professional judgment of the employees
physical facilities and procedures
Question 4. Question : (TCO 8) In the context of service errors, which of the following is an example of a treatment error?
Working on the wrong order
Unclean facilities

Lack of courteous behavior
Doing work incorrectly
Question 5. Question : (TCO 9) The process of measuring a company’s performance against best-in-class companies and using that
information as a basis to define the company’s targets, strategies, and implementation is known as
total quality management.
process mapping.
benchmarking.
reengineering.
Question 6. Question : (TCO 10) _____ systems allow organizations to share databases in a networking environment and store and process
key data in a unique database, distributing them to a large group of users.
Juran’s quality trilogy
Quincunx experimental
The balanced scorecard
Enterprise resource planning
Question 7. Question : (TCO 10) _____ is the term that describes the quantitative modeling of cause-and-effect relationships between
performance measures, such as the customer satisfaction and product quality or employee performance.
Programming
Mining
Interlinking
Enterprise resource planning
Question 8. Question : (TCO 10) Which of the following analytical approaches or technologies is most likely to be used for data mining?
Histogram
Pareto diagram

Quincunx experiment
Fuzzy logic
Question 9. Question : (TCO 10) _____ involves the process of identifying, capturing, organizing, and using knowledge assets to create and
sustain competitive advantage.
Knowledge mining
Suboptimization
Knowledge management
Lean production
Question 10. Question : (TCO 10) The ability to identify and transfer best practices within the organization is sometimes called
enterprise resource planning.
interlinking.
internal benchmarking.
data mining.
1. 1.Question : (TCO 1) Briefly describe supplier certification.
Question 2. Question : (TCO 10) What are two of the nice criteria businesses use when selecting appropriate measures and indicators of
performance?
• Is it effective in measuring performance?
week 6
1. 1.Question : (TCO 11) The component of statistical methodology that includes the collection, organization, and summarization
of data is called

descriptive statistics.
probability distribution.
statistical inference.
predictive statistics.
Question 2. Question : (TCO 11) The process of developing predictions about the future based on historical data is
predictive statistics.
descriptive statistics.
inference statistics.
random inference.
Question 3. Question : (TCO 11) Which of the following is not a type of sampling scheme?
Stratified sampling
Biased sampling
Cluster sampling
Judgment sampling
Question 4. Question : (TCO 11) Calculating the variance for 10 lengths of steel is an example of which of the following?
Descriptive statistics
Statistical inference
Predictive statistics
Analytical statistics
Question 5. Question : (TCO 11) If the process mean and variance do not change over time, the process is considered to be
in statistical control.
normally distributed.

stable.
capable.
Question 6. Question : (TCO 12) With respect to Pareto analysis, a Pareto _____ is one in which the characteristics observed are ordered
from largest frequency to smallest.
quincunx
histogram
charter
distribution
Question 7. Question : (TCO 12) Data such as production volume, cost, and customer satisfaction indexes are often plotted on a _____,
which displays the data over time.
check sheet
control chart
run chart
SIPOC diagram
Question 8. Question : (TCO 12) Attribute data are
discrete.
not measurable.
nonrandom.
continuous.
Question 9. Question : (TCO 12) The _____ is used to monitor the centering of the process.
X-bar chart
R-chart

P-chart
NP-chart
Question 10. Question : (TCO 12) Process capability calculations make little sense if the process
data were taken over a period of time.
is not in statistical control.
variations are due to common causes.
is not initiated.
1. 1.Question : (TCO 12) Six samples of subgroup size 7 (n = 7) were collected.Determine the upper control limit (UCL) for an X-
bar chart if the mean of the sample averages is 4.7 and the mean of the sample ranges is 0.35.
Factors for calculating control limits
n A2 D3 D4
2 1.880 0 3.267
3 1.023 0 2.574
4 0.729 0 2.282
5 0.577 0 2.114
6 0.483 0 2.004
7 0.419 0 1.924
Question 2. Question : (TCO 12) Twenty samples of subgroup size of 4 (n = 4) were collected for a variable measurement.Determine the
upper control limit (UCL) for an R-chart if the mean of the sample ranges equals 4.4.
Factors for calculating control limits
n A2 D3 D4
2 1.880 0 3.267

3 1.023 0 2.574
4 0.729 0 2.282
5 0.577 0 2.114
6 0.483 0 2.004
1. 1.Question : (TCO 2) Which of the following perspectives of quality considers quality to be synonymous with superiority or
excellence?
Student Answer: Product perspective
Transcendent perspective
Value perspective
Manufacturing perspective
Comments:
Question 2. Question : (TCO 2) The quality assurance function helps to achieve quality by
Student Answer: ensuring that the firm provides adequate training to its salespeople so that they can appropriately answer all customer
queries.
ensuring that the firm complies with laws and regulations regarding such things as product labeling, packaging, safety, and transportation.
providing special statistical studies and analyses to the manufacturing or business support functions.
authorizing sufficient budgeting for equipment, training, and other means of assuring quality.

Comments:
Question 3. Question : (TCO 1) Which of the following is true regarding production of services?
Student Answer: Compared to manufacturing, it is easier for service organizations to identify and measure customers’ needs and
performance standards, because they involve human contact.
The production of services typically requires a lower degree of customization than does manufacturing.
Compared to manufacturing, production of services is typically less labor intensive.
Services are produced and consumed simultaneously.
Comments:
Question 4. Question : (TCO 1) Kosher’s, a supermarket in Surbury, employs various strategies to provide good quality products to
consumers at lower prices compared to other competing stores. This marketing strategy is most likely to influence the _____ perspective of
quality.
Student Answer: user
product
manufacturing
value
Comments:
Question 5. Question : (TCO 1) Which of the following is true of quality management during the age of craftsmanship that existed before
the advent of industrial revolution?
Student Answer: Inspection was the primary means of quality control.

Various statistical methods and control charts were being used to identify quality problems in production processes and to ensure
consistency of output.
Ensuring quality of the products was the responsibility of the quality departments and not the workers who were directly involved in
creating the products.
Quality assurance was informal and efforts were made to ensure that quality was built into products by the people who produced them.
Comments:
Question 6. Question : (TCO 2) According to Peter Scholtes, a noted consultant, when people don’t understand systems
Student Answer: they try to resist the process of change.
they are less likely to distinguish between fact and opinion.
they see the symptoms but not the deep causes of problems.
they don’t see events as individual incidents but assume it to be the combined result of several independent forces.
Comments:
Question 7. Question : (TCO 2) The maintenance of a quality management system is accomplished by
Student Answer: daily inspections.
weekly staff meetings.
internal audits.
external audits.

Comments:
Question 8. Question : (TCO 2) Who among the following in an organization are typically responsible for selecting appropriate
technologies, equipment, and work methods for producing quality products?
Student Answer: Production workers
Salespeople
Industrial engineers
Tool engineers
Comments:
Question 9. Question : (TCO 1) Organizations can ensure that the quality is rooted in their culture by
Student Answer: encouraging employees to do more than what they are expected to do through reward programs.
internalizing quality at the personal level and encouraging employees to practice quality in all activities of life.
ensuring that the company follows all the laws and regulations regarding product labeling, packaging, and other marketing requirements.
allotting sufficient budget for equipment, training, and other means of assuring quality.
Comments:
Question 10. Question : (TCO 1) The value perspective of quality is most important at the _____ stage in the creation and delivery of goods
and services.
Student Answer: manufacturing

design
marketing
distribution
Instructor Explanation: See Chapter 1, page 10, Figure 1.1.
1. 1.Question : (TCO 1) The core management principles of TQM focus on the customer, teamwork, and what else?
Question 2. Question : (TCO 2) How do leading CEOs and academia define a TQM
Devry GSCM 326 Week 3 Course Project Latest
Week 3 Course Project> Best Practices
ISHIKAWA RESEARCH PAPER
OBJECTIVES
This project involves researching and writing a short biography on Dr. Kaoru Ishikawa. Our text addresses many of the areas in the
management and control of quality and provides a great amount of information on a number of different quality concepts.However, the
authors only mention Dr. Ishikawa in passing. Just who is Kaoru Ishikawa? Prepare a 1,000-word biographical paper on Ishikawa,
describing his contributions to quality. You should not limit your research to online materials. Two of his books are excellent sources:
(1) What Is Total Quality Control: The Japanese Way(1985) and (2) Guide to Quality Control (1976). Submit the completed paper to your
Dropbox.
You will research this person’s life and work to determine the impacts that he has had in the world. You will define the quality leader’s
significant contributions to modern quality practices in terms of major impacts in a specific organization. The project will enable you to
understand
• Ishikawa’s key ideas;
• how Ishikawa has influenced quality practices throughout the world;
• how his ideas fit into total quality management; and
• the implications of Ishikawa’s ideas for the future of quality.

The project will require sustained research effort until the paper is submitted. You are encouraged to begin work on the project during
Week 1 and be prepared to submit the required project deliverables by the end of Week 3. A basic APA tutorial can be found in the
Webliography, and a paper template can be found in Doc Sharing.
GUIDELINES
The paper will be a short biography on Kaoru Ishikawa. It will adhere to the grading specifications as described below. The student will
submit a paper of at least 1,000 words, not including the title page and references, by the end of class Week 3. This paper is worth 80
points. The student will use at least two sources plus the course textbook for a minimum of three references. All references are to be from
academic journals, professional or academic textbooks, authored websites, or standard business publications, such as The Wall Street
Journal. Not more that 15% of the content can be taken directly from all sources. This means if Tunitin is used, then the similarity index
must be 15% or lower. The final score will be reduced by one point for each percentage point over 15%.
NOTE: Wikipedia and unauthored websites are not acceptable sources. Do not use these types of sources, otherwise you will lose
points.
The format of the paper should conform to the Publication Manual for the American Psychological Association (APA), 6th edition, for the
title page, text, citations, references, and so forth. A basic APA tutorial can be found in the Webliography, and a template for the paper can
be found in Doc Sharing. Completed papers will be submitted to your Dropbox as MS Word documents. All graphics will be a part of the
Word document and submitted as a file. Documents authored in other applications, such as WordPerfect or MS Works, will not be
accepted.
This project is to be accomplished individually and will reflect the work of each student. All DeVry University policies are in effect, including
the plagiarism policy. Late papers will not be accepted without prior permission.
See the Syllabus section “Due Dates for Assignments & Exams” for due date information.
GRADING RUBRICS
Ishikawa Research Paper Grading Rubric—also available in the Doc Sharing section (Ishikawa Research Paper Assessment):

Content and Organization (64%)
Points
Possible
Points
Earned
Comments
All key elements of the assignment are covered in a substantive way.
• Introduction
• Background
• Primary work and significant accomplishments
• Conclusion
• Sources and references
8
The content is comprehensive, accurate, or persuasive. The paper develops a central theme or
idea directed toward the appropriate audience.
8
The paper links theory to relevant examples of current experience and industry practice and
uses the vocabulary of the theory correctly.
8
The content addresses key questions.
• What ideas form the core of Ishikawa’s approach?
• What are the implications of his ideas for the future of TQM?
8
The primary work and significant accomplishments provide sufficient background on each
topic.
8
The conclusion is logical, flows from the body of the paper, and reviews the major points. 8

Points
Possible
Points
Earned
Comments
Total 48
Readability and Style (19%)
Points
Possible
Points
Earned
Comments
Paragraph transitions are present and logical and maintain the flow throughout the paper. 4
The tone is appropriate to the content and assignment. 3
Sentences are complete, clear, and concise. 3
Sentences are well constructed, with consistently strong, varied sentences. 3
Sentence transitions are present and maintain the flow of thought. 3
Total 16
Mechanics (19%)
Points
Possible
Points
Earned
Comments

Points
Possible
Points
Earned
Comments
The paper, including the title page, reference page, tables, and appendices, follow APA
guidelines for format.
3
Citations of original works within the body of the paper follow APA guidelines. 4
The paper is laid out with effective use of headings, font styles, and white space. 3
Rules of grammar, usage, and punctuation are followed. 3
Spelling is correct. 3
Total 16
Total (100%)
Points
Possible
Points
Earned
Comments
80
BEST PRACTICES
The following are the best practices in preparing this paper. Sample papers, using APA format, are located in Doc Sharing. Other useful
information has also been provided there, including an APA paper template.
• Cover page: Include the person you prepared the paper for, who prepared it, and the date.

• Introduction: In APA format, the introduction is understood to be the first content of your work; thus, it does NOT require a
title.
The purpose of an introduction or opening is to do the following.
• Body of your work: Include titles to identify different areas that you address. State the main ideas, major points in each idea,
and supporting information. Break down each main idea you will use in the body of your paper. Show some type of division,
such as separate sections that are labeled, separate groups of paragraphs, or headers. You would include the information you
found during your research and investigation.
• Summary and conclusion: Summarizing is similar to paraphrasing, but it presents the gist of the material in fewer words than
the original. An effective summary identifies the main ideas and major support points from the body of your report. Minor
details are left out.
o Apply a three-step process of writing: plan, write, and complete.
o Prepare an outline of your research paper before you go forward.
o Complete a first draft, and then go back to edit, evaluate, and make any changes required.
o Use visual communication if it will help clarify and support your work. Any material that can be removed and not affect
the clarity of your work is essentially filler and should be avoided. Fillerdistracts from the flow of your work and will
most likely cause you to lose points.
• References: APA-formatted references are required for this assignment.
A possible topic outline of the paper is provided below.
• Cover Page
• Introduction
o Overview of the paper
o Purpose and importance of the effort
• Background
o Personal background and life history (education, family life, living situations, etc.)
• Primary work and significant accomplishments
o Summary of his philosophy
o Summary of what he was focused on accomplishing in terms of quality
o Reviews and highlights of his books, articles, and manuscripts
o Detailed description of his key ideas, concepts, and quality approach
o Description of results he achieved personally from his life work

o Summary of his influence on quality and total quality management (TQM)
• Conclusion
o Summarize the key points of your paper.
• References
Devry GSCM 326 Week 7 Course Project Latest
Week 7 Course Project> Best Practices
FUJIYAMA ELECTRONICS CASE STUDY
OBJECTIVES
This case study looks at the behavior of a circuit board process through the use of control charts. At least two control charts will need to
be constructed, and from them, you will be asked to provide an assessment of what you see. A template to facilitate the construction of
the control charts has been provided in Doc Sharing You are not required to use this template; however, it will greatly facilitate the
solution.
Problem Statement
Fujiyama Electronics Inc. has had difficulties with circuit boards purchased from an outside supplier. Unacceptable variability occurs
between two drilled holes that are supposed to be 5 cm apart on the circuit boards. Thirty samples of four boards each were taken from
shipments from the supplier. The data obtained can be found on a worksheet in Doc Sharing titled Fujiyama Electronics Sample Data or
can be obtained by clicking
GUIDELINES
The student will submit the completed case study in a Word document to the Dropbox by the end of class Week 7. The paper is worth 80
points.
The students will complete and answer the following questions.
1. Calculate X-bar-bar, R-bar, and associated control limits using the data in the table above.
2. Create x? and R (average and range) control charts from the data in the table above.
3. Discuss notable out-of-control conditions displayed in the completed x? and R (average and range) control charts. Only
consider points outside the control limits. Do not consider runs, set of points within certain zones, and so forth.
4. If the conditions you note could be defined as assignable conditions, and they are removed from the process, then what will
happen to the X-bar and R control chart?

1. Remove the data related to the out-of-control points you observed from the original data, and recalculate new X-bar-
bar, R-bar, and associated control limits.
2. Create new X-bar and R (average and range) control charts from your updated data.
5. Discuss how the two sets of control charts are different. What has changed?
The format of the case study should conform to the Publication Manualfor the American Psychological Association (APA), 6th edition, for
the title page and text. Citations and references are not required. A basic APA tutorial can be found in the Webliography, and a paper
template can be found in Doc Sharing. The completed case study will be submitted to your Dropbox as an MS Word document. All
graphics and charts will be a part of the Word document and submitted as a file. Documents authored in other applications, such as
WordPerfect or MS Works, will not be accepted.
This project is to be accomplished individually, and it will reflect the work of each student. All DeVry University policies are in effect,
including the plagiarism policy. Late papers will not be accepted without prior permission.
See the Syllabus section “Due Dates for Assignments & Exams” for due date information.
GRADING RUBRICS
Fujiyama Electronics Case Study Grading Rubric—also available in the Doc Sharing section (Fujiyama Electronics Case Study
Assessment):
First Control Chart (40%)
Points
Possible
Points
Earned
Comments
All calculations are correct. 10
X-bar and R-charts are presented and correct. 10
All conditions of importance are discussed. 12

Points
Possible
Points
Earned
Comments
Total 48
Second Control Chart (40%)
Points
Possible
Points
Earned
Comments
All calculations are correct. 10
X-bar and R-charts are presented and correct. 10
Differences between the two sets of control charts are thoroughly discussed. 12
Total 32
Mechanics (20%)
Points
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Points
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Comments

Points
Possible
Points
Earned
Comments
The paper, including the title page, follows APA guidelines for format (references and
citations not required).
4
Sentences are complete, clear, and concise. 4
The paper is laid out with effective use of headings, font styles, and white space. 4
Rules of grammar, usage, and punctuation are followed. 4
Spelling is correct. 2
Total 16
Total (100%)
Points
Possible
Points
Earned
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Points
Possible
Points
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Comments
80
BEST PRACTICES
The following are the best practices in preparing this paper. Sample papers, using APA format, are located in Doc Sharing. Other useful
information has also been provided there, including an APA paper template.
• Cover page: Include the person you prepared the paper for, who prepared it, and the date.
• Body of your work: Include titles to identify different areas that you address. State the main ideas, major points in each idea,
and supporting information. Break down each main idea you will use in the body of your paper. Show some types of division,
like separate sections that are labeled, separate groups of paragraphs, or headers. You would include the information you
found during your research and investigation.
• Summary and conclusion: Summarizing is similar to paraphrasing, but it presents the gist of the material in fewer words than
the original. An effective summary identifies the main ideas and major support points from the body of your report.
Additional hints on preparing the best possible project include the following.
• References: APA-formatted references are required for this assignment.
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