What is a Global Business Service organization? And what is the difference between a SSO and a GBS?

8. Global business services are more likely to
embrace a hybrid model and
take advantage of the tools and technologies
of third parties
“Third parties bring
scale, experience
tools and enablers
to deliver the best
possible service”
5839

9. Global business services are more
customer focused.
3
There were some striking difference in how the
different types of organizations defined their
purpose.
83% of GBS said being a customer focused
organization was key to their purpose compared
with 64% of shared services

10. GBS must provide
functions that are
beyond ‘just
transactional’

16. Thank you
sarah@sharedserviceslink.com