This report is jam packed with ways to help you enhance your P2P processes and you'll also find out who is really benefiting from P2P digitalization.

1. About our respondents
Measuring Top Performers
More than
1 Million
500,000 –
1 Million
Less than
100,000
100,000 –
200,000
200,000 –
500,000
27%
15%
23%
12%
23%
What is your company's annual revenue?
(in USD)
3Key Differentiatorsof
P2P Top Performers
INFOGRAPHIC REPORT
Which of the
following pain points
do you have in P2P?
Purchase order problems
Manual invoice processing
Time spent responding
to internal inquiries
Invoice Exceptions
Long approval process
Poor master data
What are
your P2P
goals?
Straight-through processing
Process Standardization
PO compliance
Streamline procurement
e-Invoicing
Supplier self- service
Early payment discounts
Consolidate ERPs
How aligned are
finance and
procurement in
your organization?
In general, how automated are
AP and Procurement?
In Payables,
what technology
do you use?
Not aligned -
there is no
collaboration
between Finance
and Procurement
Rarely aligned
- we work
separately, but
collaborate
when needed
Somewhat
aligned - we
collaborate
on certain
projects
Aligned -
we share
most
goals and
most KPIs
Very aligned -
we share same
organization,
goals, KPIs and
leadership
54%
18%
1%
22%
5%
Not
very
auto-
mated
Mostly
manual Very
automated
Somewhat
automated
26%
13%8%
53%
AP
Not very
automated
Mostly
manual
Very
automated
Somewhat
automated
18%
6%
30% 46%
Procurement
Scanning / OCR
Workflow
e-Invoicing
EDI
Supplier Portal
Document Management
We are mainly manual in AP
An end-to-end P2P solution
In Procurement,
what technology
do you use?
Workflow
e-Catalogs
Contract Management tools
We are mainly manual
in procurement
Document management
An end-to-end P2P solution
Of these top
performers,
82% have an
automated
AP process
Benchmark:
Top performers
have fewer than
10% invoice
exceptions.
What percentage of
invoices have
exceptions that need
manual intervention?
Here are the 3 differentiators of
our top performers:
Unsure Less
than
10%
11-
20%
30-
50%
41-
50%
More
than
50 %
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65% say automation has improved the service
they provide, and the top performers generally
have the majority of invoices under purchase
order, and Finance and Procurement are
organizationally aligned.
Benchmark:
Top
performers
have more
than 90% of
invoices
under PO
Benchmark:
Top performers
capture
discounts from
over 20% of
suppliers.
What % of invoices
are under purchase
order?
94% of
those with
90%+ PO
rates have
automated
Procurement
processes.
0-
30%
31-
50%
51-
70%
71-
90%
90%
+
100% of
these top
performers
have
automated
AP.
Are you currently
capturing early
payment discounts
(from supply chain
financing, dynamic
discounting)
Yes, we do,
but our
suppliers
haven’t
taken up
the
discounts
Yes, we do,
but we
capture
discounts
from less
than 20% of
our
suppliers
Yes, we do
and we
capture
discounts
from over
20% of our
suppliers
No, but
we are
actively
looking
into it
No, it is not
something
we are
considering
Do you think
automation
and
digitization
has improved
the service
you provide?
No, we are
still quite
manual
and
transac-
tional
No, we
don’t think
our
technology
has
improved
the service
we provide
Not yet, but
we are
hoping
invest-
ments in
technology
will change
this
Yes, we are
more
efficient and
focused:
Automation
enables me
and my
team are
focusing on
higher value
and
strategic
projects
Yes, we are
more
efficient:
We can do
more work
with fewer
people, but
it is still
more
transac-
tional than
strategic
work
91% of these
respondents
have finance and
procurement
aligned.
Also 91% have
70%+ invoice
under purchase
order.
1. Those who automate
Respondents who automate AP have lower rates of
invoice exceptions and capture early payment
discounts, not only reducing costs, but adding value.
So who is really benefitting
from P2P digitization?
2. Those who drive
end-to-end alignment
Alignment of goals and KPIs is the crucial factor to
ensure you see value from your P2P investments.
3. Those who deliver a
higher-value service
As automation and robotics increasingly transform the
shared services landscape, a business case solely
focused on cost-cutting may not secure the future of
your organization. Showing that you can drive revenue
(capturing discounts) and ensuring compliance in a
global economy will be increasingly important.
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permission of sharedserviceslink.com Ltd. The concept of this product belongs to sharedserviceslink.com Ltd and cannot be
re-created by a third party for the purpose of an event, article, report or any other written product, without written consent made
available by sharedserviceslink.com Ltd.
For more insight and analysis, watch a
webinar where we discuss these findings
© sharedserviceslink.com Ltd and Coupa 2017. No copy or visual can be used in part, as a phrase or in whole without the written permission of
sharedserviceslink.com Ltd. The concept of this product belongs to sharedserviceslink.com Ltd and cannot be re-created by a third party for the
purpose of an event, article, report or any other written product, without written consent made available by sharedserviceslink.com Ltd.
Research brought
to you by:
sharedserviceslink and Coupa conducted a survey with
100 shared services professionals to explore and
understand the benefits of digitization in P2P and the
secrets of top performers.
Respondents are from large companies, 76% have over
$1BN annual revenue and 85% process over 100,000
invoices annually.
73%
53%
51%
48%
46%
43%
85%
59%
57%
49%
49%
47%
25%
23%
53%
52%
40%
35%
25%
24%
72%
71%
49%
45%
43%
39%
26%
23%
8%
12%
25%
33%
14%
22%
13%
10%
34%
31%
12%
2%
27%
39%
21%
11%
5% 8%
22%
13%
52%