This document discusses metrics for evaluating the effectiveness and cost of different hiring sources. It presents data on the cost per hire, number of applications and hires, and quality of source for six different sources. Source E and F had the highest quality of source, defined as the percentage of applicants worth further review. The document recommends doubling down on sources E and F based on this data, which resulted in tripling the number of hires and cutting cost per hire in half. It also discusses implementing metrics to hold recruiters accountable for missed interviews and hires to improve the candidate experience and motivate recruiters.

1. Glassdoor Talent Warrior
Roadshow
October 15, 2014
Dustin Carper
@chiheadhunter, @grouponjobs

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3. Think about things differently.

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Old School New School
Cost/hire
# of hires made
# of applications
Get an agency to do it
“Fill the funnel”
Quality of source
Missed Hires
Missed interviews
Figure it out
Help people opt out

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First, an example…
Cost/hire
Source A: $2900
Source B: $1750
Source C: $625
Source D: $1667
Source E: $3000
Source F: $1500
Hires Made
Source A: 12
Source B: 20
Source C: 8
Source D: 3
Source E: 1
Source F: 2
What is the best source?

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Let’s Dive Deeper…
# Applications
Source A: 900
Source B: 2800
Source C: 500
Source D: 370
Source E: 50
Source F: 100
Applications/hire
Source A: 75
Source B: 140
Source C: 63
Source D: 123
Source E: 50
Source F: 50
Did you change your mind?

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Fill the funnel?
Quality of Source*= Phone screens + Interviews
Applications Reviewed
• QOS= % of applicants reviewed that are worth your time

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Quality of Source
Source A: 17.0%
Source B: 13.5%
Source C: 10.3%
Source D: 18.0%
Source E: 20.0%
Source F: 22.7%

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Results
• Doubled down on investment in E and F
• Tripled # of hires
• Cost/hire cut in half

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One more metric (I promise)
Problem: too many applications going unviewed
• Bad candidate experience- Black Hole
• How to get recruiters to understand value?

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Hold Recruiters Accountable
Missed Interviews
# interviews / # applications
# “new” applications
Missed Hires
# missed interviews
interviews/hire
*How it will help them, not just being a jerk*

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What if you could tell a recruiter that they missed out on 4-
5 hires in a month?

14. Think about things differently.
If you don’t…

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