3. If you’re an EIS contributor & a retrenched of recent times.
Use PERKESO’s funds to upskill & certify yourself to get back out there!
Details:
1. Retrenched with retrenchment letter
2. Train yourself in 1 certification program worth up to RM6,000
Other Benefits by PERKESO
1. Allowance (anywhere between 3 - 6 months) during retrenchment period
2. Career Counselling
3. Placement Programs
• PRINCE2 Foundation
• PRINCE2 Practitioner
• PRINCE2 Agile Practitioner
• ITIL Foundation
• COBIT5 Foundation
• Certification in Artificial Intelligence (Foundation & Intermediate)
• Agile Scrum Master
• Big Data
• Security Essentials
• Cloud Technology Associate
• DevOps Foundation & many more...
4. Trainer Profile
LEO LOURDES
(MBA IT Management, BoM Hons. HRM)
Implementer of ISO 20000-1:2011
Certified in COBIT® 5
Certified in ISO 9001 Auditor (PECB)
Certified in PRINCE2® in Project Management
Certified in ITIL® Practitioner
Certified in ITIL® Intermediate Certificate in IT Service Operation
Certified in ITIL Information Security based on ISO/IEC 27002
Certified in ITIL for Cloud Computing
Certified in ITIL IT Service Management
Certified in Coaching and Calibration Skills for Call Center
Certified in Delivering Learning / Teaching by City & Guilds, United Kingdom
leo@thinkleosolutions.com
+6016-349 1793
Experience:
Management Representative (MR) ISO 20000-1: 2011
IT Service Management (Incident, Problem, Change) Manager
Security, Compliance & Risk Management
Senior CRM Delivery Analyst
Certified Trainer
Certified IT Auditor & Consultant
5. Prospect
1. What is expectation of this course certified, gain
knowledge/expertise
2. Why are you taking this program to get a job related to cloud
support
3. What are the 3 things you want to take away from this program
knowledge, know how about cloud support and move forward
with career
12. Private Cloud: just another name for a data
center?
• resides on a private network that runs on (part of) a
data center that is exclusively used by one
organization;
• owned, managed and run by either the organization
itself, a third party or a combination of the two;
• supports the organization’s business objectives in an
economic sound way;
• high security (compliance with legislation and
regulations).
13. Public Cloud
• Delivery of off-site services over the internet
• Sharing of resources; ‘multi-tenancy’ means a lower
level of security and privacy
• Aimed at a wide audience
• Compelling services like email and social media
• Enables social networking and collaboration
14. Community Cloud
• A type of shared private cloud
• Delivers services to a specific group of organizations and/or
individuals that share a common goal
• Sharing of data, platforms and applications
• Sharing of capital expenditure for otherwise (too) expensive
facilities
• 24/7 access and support
• Shared service and support contracts
• Economics of scale
Examples: regional or national educational or research institutes,
community centers, etc.
15. Hybrid Cloud
• A mix of the above models; combining several Private
and Public Cloud solutions from several providers into
one (virtual) IT infrastructure
• Choosing specific services for either Private or Public
Cloud suitability is balancing:
• security
• privacy
• compliance versus price
16. 1.1.3 Cloud Service Models
• Software as a Service (SaaS)
• The customer does not need to worry about the
development and management of applications.
• Platform as a Service (PaaS)
• Not owning a computer platform, but being able to use it
‘on demand’ can save costs in ownership, management and
maintenance.
• Infrastructure as a Service (IaaS)
• Rental of physical or virtual hardware like storage, servers
or internet connectivity.
17. SaaS
• Key characteristics:
• Software hosted offsite
• Software on demand
• Software package
• No modification of the software
• Plug-in software: external software used with internal
applications (Hybrid Cloud)
• Vendor with advanced technical knowledge
• User entangled with vendor
• Examples: CRM, ERP, Billing and invoicing, Web
Hosting, Etc.
18. PaaS
• Key characteristics:
• Mostly used for remote application development
• Remote application support
• Platform may have special features
• Low development costs
• Variants
• Environment for software development
• Hosting environment for applications
• Online storage
19. IaaS
• The background of IaaS can be found in the merger
between IT and Telecom infrastructure and services in the
past decade
• Key characteristics:
• Dynamic scaling
• Desktop virtualization
• Policy-based services
• Examples of IaaS are hosting services supporting e-
commerce, web hosting services that include broadband
connections and storage.
22. 1.2.1Historictimeline
• Contributing factors to the existence of the Cloud
• The development of the Internet
• The move from Mainframe computing to the present day
myriad of personal devices with connection to the Internet.
• The development of computer networks
• Time-line
• Mainframe computers and terminals
• Decentralized mini computers with terminals
• Micro computers (PC) connected to a LAN with terminal
emulation
• Client-server architecture
• Any device connected to the internet
23. Minicomputers
• Easier to purchase
• Smaller
• Cheaper
• First specialized, later multi-
tasking
• Development of LAN
24. From Microcomputer to PC
• Smaller, smaller, smaller
• Single user > multi user
• Limited memory and storage
> limitless
• Elementary operating
system > multi OS
26. 1.2.2 Network and Servers
• Service forms
• Dial up with modem
• Dedicated leased-line
• Uses
• Dedicated terminal
• Access to time sharing
services
• Special services on
intelligent devices:
• Terminal server (remote
access)
• Batch processing (job
entry)
27. 1.2.3 The role of the Internet
• Initial vision: Intergalactic Computer Network
(Licklider, 1963)
• ARPANET (Advanced Research Projects Agency
Network, owned by the US Department of Defense,
1998)
• One protocol: the TCP/IP protocol (1983)
• One global and public network
• Internet services: www, ftp, smtp, http, …
29. • Concept of the Cloud: virtualized operating
environment & thin clients; Web-based delivery
• Virtualization is the solution for integration of:
• Internet
• Storage
• Processing power
• Key Features are:
• Multiplies the use of high performance computers
• Puts extra/excess capacity to use
• Multi-tenancy
30. Six types of virtualization
• Access virtualization (access from any device)
• Application virtualization (platform and operating
system independent)
• Processing virtualization (one system becomes many)
• Network virtualization (enables artificial views of the
network)
• Storage virtualization (enables sharing, concealing,
etc.)
32. • Advantages:
• Accessibility everywhere
• Shift of focus from IT to core business
• No need for highly trained IT staff
• Key Issues:
• Performance
• Compliance
• Contingency
37. Virtualization as the ‘Operating
System’
Hardware
Hypervisor
Virtual Operating Environment
Guest Operating
System
Application
Programs
Guest Operating
System
Application
Programs
Guest Operating
System
Application
Programs
In this type of virtualization the
hypervisor is the separating layer
between guest operating systems and
the hardware.
38. Virtualization with a Host Operating
System
In this type of virtualization a host operating system is
used as the first tier of access control.
Host Operating System
Hypervisor
Virtualization Layer
Guest Operating
System
Application
Programs
Guest Operating
System
Application
Programs
Guest Operating
System
Application
Programs
Hardware
40. Multi-tenancy Architecture
• Rationale:
• ‘a large number of users, basically multi-tenants, makes the
cloud platform most efficient in terms of usability of the
application and ‘Do More With Less Resources’. (Rajan,
2011)
• Key element (&issue) is Security
• Security needs to be ensured at all levels of the
infrastructure
• Examples:
• Salesforce.com: a SaaS-based CRM application for various
businesses using common framework and multi-tenancy
model
• Microsoft Dynamics CRM Online offering
• Multi-tenancy IaaS/PaaS offerings from Amazon or IBM or
Microsoft Azure
41. 1.3.2 Service Oriented Architectures
• Service-Oriented Architecture (SOA)
• an architectural style that supports service orientation.
• Service orientation
• a way of thinking in terms of services and service-based
development and the outcomes of services.
• Service
• a logical representation of a repeatable business activity
that has a specified outcome (e.g., check customer credit,
provide weather data, consolidate drilling reports);
• self-contained;
• May be composed of other services;
• a “black box” to consumers of the service.
Source: Cloud working group, The Open Group.
42. Cloud and SOA
• Question: (Paul Krill)
• ‘Can we build a datacenter infrastructure on SOA
principles?’
• Answer: (Gerry Cuomo)
• ‘Yes, and that's the cloud, so it's a service-oriented
infrastructure,… It's taking that architectural principle of
SOA and applying it to an infrastructure.’
‘The cloud-SOA connection’ (Krill, 2009)
• A service-oriented architecture is basically a collection
of services that communicate with each other.
• Connecting these services in many cases involves Web
services using XML
No Cloud without SOA!
43. Service Oriented Architecture
Criteria
• In order to implement SOA, the architecture must meet the
following criteria:
• Services that are able to communicate with each other
• A well understood interface
• A message-oriented communication process
46. 1.4.1 Main benefits of Cloud
Computing
• Reduced Cost (the pay-per-use, economics of scale)
• Automated (updates, security patches, backups,…)
• On demand (Flexibility + Scalability = Elasticity)
• More Mobility (accessible from any web enabled
device)
• Shared Resources (multi-tenancy)
• Back to core business
• More for less
47. 1.4.2 Cloud Computing Limitations
• Internet access (no internet = no Cloud)
• Security (how do you know?)
• Privacy (what legislation or regulations?)
• Vendor lock-in (staying with a provider to avoid the hassle
of moving to another)
Plus or Minus
• Service Level Agreement
• Do the clauses support your business?
• If so it is a plus!
(customer responsibility; it takes two to tango!)
