Selling SaaS or Whitelabel gifting app and portal suitable for large retailers who want to implement gifting to drive traffic to stores or in customer support. Also suitable for launch in for example India where several companies have asked us to launch. Ready to integrate with gifting code/redeem partners in 150 countries.
For a long time, a company’s commitment to outstanding customer service began – and ended – in its mission statement. This is all changing in a 24/7 connected world.
Your customers are taking to social media channels, like Facebook, Twitter and blogs, every day to recommend brands, provide usage tips, share content, and praise or criticize customer service; all affecting the perception of your brand. These conversations – whether stellar or abysmal – are taking place where they can be ‘heard.’
Join us for this matter-of-fact, no-nonsense webinar to discover:
1. Why – when the world is your competition – is customer service your only sustainable competitive advantage?
2. Why you need to personalize the customer experience or get left behind.
3. Why, with social media, customer service is the new marketing.
4. How to bust the 20 myths of customer service that hold your company back.
5. How to develop a formula to determine the economic value each customer contributes.
6. How to develop a two-way customizable customer service manifesto.
7. How to develop action plans for CEOs, line managers, and customer service reps.
8. How to get your best customers to stay and the harmful ones to leave.
Webinar attendees will learn tactics that enable their organizations to make more money through attitudes, and actions that will help their customers feel satisfied in bad times or good.
For companies, ticketme acts as a complementary partner on your business, leveraging brands, products and even the whole company, through a high exposure/engagement experience in the social medias environment in a simple and direct way.
Ticketme’s “social gifts” solution, enables our business partners to execute focused marketing campaigns, reward their fans, promote a higher exposure of their brand, products and/or company in a “viral” (collaborative) way.
This means reaching millions of people with a very low investment, thus increasing company’s marketing ROI.
Making retail personalization more relevantBill Bishop
Many retailers are still struggling with what it means to deliver a great, unique in-store experience. This paper contains eight examples that will help retailers visualize personalized experiences and better serve their customers. It also answers the question "Why translate omnichannel personalization into today’s food retail?"
A Recap of 2013 for the Daily Deal, Coupon, and Ecommerce Industries.Marc Horne
A recap of 2013 for the daily deal, coupon, and ecommerce industries presented by http://dailydealbuilder.com. Questions? email us at support@hcdesk.com.
For a long time, a company’s commitment to outstanding customer service began – and ended – in its mission statement. This is all changing in a 24/7 connected world.
Your customers are taking to social media channels, like Facebook, Twitter and blogs, every day to recommend brands, provide usage tips, share content, and praise or criticize customer service; all affecting the perception of your brand. These conversations – whether stellar or abysmal – are taking place where they can be ‘heard.’
Join us for this matter-of-fact, no-nonsense webinar to discover:
1. Why – when the world is your competition – is customer service your only sustainable competitive advantage?
2. Why you need to personalize the customer experience or get left behind.
3. Why, with social media, customer service is the new marketing.
4. How to bust the 20 myths of customer service that hold your company back.
5. How to develop a formula to determine the economic value each customer contributes.
6. How to develop a two-way customizable customer service manifesto.
7. How to develop action plans for CEOs, line managers, and customer service reps.
8. How to get your best customers to stay and the harmful ones to leave.
Webinar attendees will learn tactics that enable their organizations to make more money through attitudes, and actions that will help their customers feel satisfied in bad times or good.
For companies, ticketme acts as a complementary partner on your business, leveraging brands, products and even the whole company, through a high exposure/engagement experience in the social medias environment in a simple and direct way.
Ticketme’s “social gifts” solution, enables our business partners to execute focused marketing campaigns, reward their fans, promote a higher exposure of their brand, products and/or company in a “viral” (collaborative) way.
This means reaching millions of people with a very low investment, thus increasing company’s marketing ROI.
Making retail personalization more relevantBill Bishop
Many retailers are still struggling with what it means to deliver a great, unique in-store experience. This paper contains eight examples that will help retailers visualize personalized experiences and better serve their customers. It also answers the question "Why translate omnichannel personalization into today’s food retail?"
A Recap of 2013 for the Daily Deal, Coupon, and Ecommerce Industries.Marc Horne
A recap of 2013 for the daily deal, coupon, and ecommerce industries presented by http://dailydealbuilder.com. Questions? email us at support@hcdesk.com.
Sales promotion & Loyalty marketing company .Have successfully execute over 2500 programs for 600 corporate and reaching out to 20 million customers annually.
Gift giving is a universal way to show interest, appreciation and gratitude as well as strength bonds with others. This article has shown the psychological benefit from gift giving and analyzes why people prefer the gift card rather than gift in kind. This is why the Gift Market grows every year with double digit.
Retailers, if not yet started their gift business, should start Now. This document has shown the business benefits can be enjoyed by Retailers to start their gift card program. And more importantly, Gift Card is also the way for Retailer to convey their “Love” message to all of their beloved customers.
CRM and loyalty marketers at all major retailers know that today’s mobile consumers are evolving rapidly, and have heightened expectations for their favorite retailers. What they may not know is that new mobile technologies, such as Google Wallet and Apple’s Passbook, are transforming retailer’s ability do deliver value to their most loyal customers. When used in tandem with loyalty programs, these innovative mobile wallets can amplify loyalty programs by making them more relevant, contextual, timely and useable.
Featuring: Emily Collins, analyst at Forrester Inc., and Julie Novack, Senior Vice President of Mobile Solutions at Vibes.
Technology is playing an ever greater role in how you connect with customers, provide good service, and market your coffee shop. Shop operators around the nation are utilizing technology to entice customers to visit more frequently and spend more with each visit!
In this complimentary 30 minute coffee tech webinar recording, we’ll discuss some of the tools and techniques available to engage customers in new ways, build customer loyalty, and increase profits. We’ll also review the key components of a successful loyalty program and tips for getting started with a custom loyalty program for your shop.
Blockchain Technology the tech behind Bitcoin isA blockchain is a public immutable edger of digital transactions. Developed for Bitcoin, its uses are spreading to all sorts of commercial applications.Its is going to disrupt the travel and loyalty industry in a way that can change the respective industry landscape .The presentation highlights the upcoming technologies including blockchain and how its going to be a game changer for these two industries in addition to others.
Inspiration Lookbook for Financial Servicescolletteseline
We’ve compiled a list of groundbreaking direct mail
campaigns that utilize a cross-channel approach at
different lifecycle stages, all within the financial services space.
Take a look and get inspired.
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Educating The Customer – Leading To Better SaleseTailing India
People used to create brand through a process, through awareness, product proposition and then may be getting loyalty but now things are fast.Products are becoming very complex where today products are a combination of product and service. So it becomes difficult whether you educate about the product or the service.
Creating Lasting Relationships in the Digital AgeenVista
In the digital age, it's just as important to create lasting relationships with customers. To ensure repeat customers, it's vital that retailers find ways to still connect with shoppers, whether on a computer, tablet or smart phone.
We live in a world of ‘digital immersion’ and today’s customers don’t see your company through a channel-focused lens – they view the experience they have as ‘one experience’, irrespective of channel.
This presentation will explore the challenges that not only lay ahead, but also probe some ideas on how you can foster the type of engagement which moves beyond the traditional view of customer loyalty and into the world of cultivating fanatical brand advocacy.
Sales promotion & Loyalty marketing company .Have successfully execute over 2500 programs for 600 corporate and reaching out to 20 million customers annually.
Gift giving is a universal way to show interest, appreciation and gratitude as well as strength bonds with others. This article has shown the psychological benefit from gift giving and analyzes why people prefer the gift card rather than gift in kind. This is why the Gift Market grows every year with double digit.
Retailers, if not yet started their gift business, should start Now. This document has shown the business benefits can be enjoyed by Retailers to start their gift card program. And more importantly, Gift Card is also the way for Retailer to convey their “Love” message to all of their beloved customers.
CRM and loyalty marketers at all major retailers know that today’s mobile consumers are evolving rapidly, and have heightened expectations for their favorite retailers. What they may not know is that new mobile technologies, such as Google Wallet and Apple’s Passbook, are transforming retailer’s ability do deliver value to their most loyal customers. When used in tandem with loyalty programs, these innovative mobile wallets can amplify loyalty programs by making them more relevant, contextual, timely and useable.
Featuring: Emily Collins, analyst at Forrester Inc., and Julie Novack, Senior Vice President of Mobile Solutions at Vibes.
Technology is playing an ever greater role in how you connect with customers, provide good service, and market your coffee shop. Shop operators around the nation are utilizing technology to entice customers to visit more frequently and spend more with each visit!
In this complimentary 30 minute coffee tech webinar recording, we’ll discuss some of the tools and techniques available to engage customers in new ways, build customer loyalty, and increase profits. We’ll also review the key components of a successful loyalty program and tips for getting started with a custom loyalty program for your shop.
Blockchain Technology the tech behind Bitcoin isA blockchain is a public immutable edger of digital transactions. Developed for Bitcoin, its uses are spreading to all sorts of commercial applications.Its is going to disrupt the travel and loyalty industry in a way that can change the respective industry landscape .The presentation highlights the upcoming technologies including blockchain and how its going to be a game changer for these two industries in addition to others.
Inspiration Lookbook for Financial Servicescolletteseline
We’ve compiled a list of groundbreaking direct mail
campaigns that utilize a cross-channel approach at
different lifecycle stages, all within the financial services space.
Take a look and get inspired.
What does it take to deliver a superb customer journey in today's globally connected and always-on world? Learn why moments matter and how Smarter Commerce is letting businesses apply insights and data to reach out to and engage customers at every crucial touch point.
Educating The Customer – Leading To Better SaleseTailing India
People used to create brand through a process, through awareness, product proposition and then may be getting loyalty but now things are fast.Products are becoming very complex where today products are a combination of product and service. So it becomes difficult whether you educate about the product or the service.
Creating Lasting Relationships in the Digital AgeenVista
In the digital age, it's just as important to create lasting relationships with customers. To ensure repeat customers, it's vital that retailers find ways to still connect with shoppers, whether on a computer, tablet or smart phone.
We live in a world of ‘digital immersion’ and today’s customers don’t see your company through a channel-focused lens – they view the experience they have as ‘one experience’, irrespective of channel.
This presentation will explore the challenges that not only lay ahead, but also probe some ideas on how you can foster the type of engagement which moves beyond the traditional view of customer loyalty and into the world of cultivating fanatical brand advocacy.
What is Omni Channel Rewards Platform - RedtieJefrindani
As a brand, you would want to be present wherever your customers are, right? Here comes “Omni-channel Rewards Platform” to encourage customers to earn and redeem rewards across multiple channels (text, email, voice, social media, app, web, in-store etc.) where your brand has a presence.
This is an overview of the products/services available from Sunrise Promotions, Inc. If a customer or employee acquisition and retention program is what you need, look no further. We're here for you if you need new clients, happy customers & productive employees. www.1spi.com
This presentation highlights how gift cards enable retailers, specifically small, independent retailers to increase sales, cash flow and ultimately profitability.
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Tarifah | Why Should You Choose a Digital Loyalty Platform ?!Tarifah Inc.
http://www.tarifah.com
https://www.facebook.com/ta3rifah
Learn more about the platform of Tarifah, the Most Innovative Loyalty Platform in UAE
Tarifah is the award winner of Samsung Launching People Competition over Gulf Region in 2014,It is a mobile app which provides an automated customer engagement and loyalty platform through SaaS model, differentiated with advanced business analytics for businesses and geo-targeted promotions for customers to allow businesses to increase their sales through retaining and gaining customers.
A state of the art Advertising Platform offering digital marketing and advertising products utilizing the latest technology.
A Unique Marketplace with an integrated loyalty program, driving traffic to your business.
A top of the line provider of…
Mobile Text Message Marketing!
QR Code Marketing!
Deals of the Day!
Loyalty Marketplace!
5. 1. Webb portal
• Webb based solution (SaaS)
• Can be used as stand alone or integrated
into CRM system
• Pre filled phone number sucked in from
your CRM system
• Pre choosen gifts and pre written messages
• Can handle different customer support lines
with different pre chosen gifts and pre
written messages
5
The gifting portal is the fastest way to access Give
6. B2C platform for instant mobile gifting
Choose
gift
Add mobile
phone
numbers
Write
message
Send gifts
API
7. Consumer
• Thank you
• Gratulations
• Forgive me
• Cheer up
• Miss you
• Reminder
• Encouragement
• Dejting
Business
• Marketing
• Gratulations
• Rewards
• Thank you
• Invitations
• Reminders
• Forgive us
• Remembering you
8. Companies Love Mobile Giftcards
• 70% of all companies give
• 52% give giftcards
• Giftcards are on the wish lists of
62%
• Giftcard clients spend 40%
more
• 15% new customers that have
never visited your store before
• Shoppers spend $170 buying
giftcards
Sources: Give AB, Blackhawk, National Retail Federation,Verifylr
9. Companies use mobile gifting
• Invitations and events
• Attracting new customers
• Sampling and testing new products
• Winback departments
• Customer support
• Loyalty programs
• Compensating customers
• Positive reminders
• Direct marketing
• Incentive programs
• Appreciating and encouraging
employees and much more.
11. Market Entry Strategy
Global platform:
• Global Payment solution
• Global Redeem Code providers
• Digital distribution of mobile gift cards: SMS,
Facebook or LinkedIn
Each market:
• Partner Sales Teams
• B2C reference customers
• 30-60 Day Cycle per market entry
SWE
UK
UAE
US
CA
BR
HK
SN
JA
MX
IN
12. Market value
93 B €
Gifting market global
(8% annual increase)
2.2 B €
Swedish gifting market
Average gift in Sweden
47 €
*Source: E-marketer
13.
14. Give Mobile Gifting Platform overview
Webb & Mobile
Download of gift
Redeem in store
Home delivery
of giftsCustomer
Support API
Sales Team
Drag & Drop
Mobile Giftcard
Statistics &
Customer
satisfaction
1. give 2. receive 3. redeem
Redeem
Code
Share through Contacts,
Facebook, LinkedIn
CRM
15. Unique Sales Proposition:
A mobile gifting platform enabling
consumers and companies to instantly
add value to their current relationships
and help build new ones.
16. Tech & Sales Support
Online Gifting
Portal
Contacts
Any number
Retail & Redeem
Campaign Support
Facebook Linked In
Monthly
Reports
Monthly
Payment
Adjusting gifts
& campaigns
17. Retail and Redeem Partner benefits
• Give sells your products to companies that use Give’s platform in their customer
relationships
– Large companies send 1000’s of gifts per month
– By being part of Give’s gift catalogue your products will get sold more!
– Time to take gift cards from offline to online like everything else
– No physical cards needed, everything in the mobile, as the consumers want
• Give will sell your product for you!
– Access to Give’s B2B customer network that buy gifts in bulk
– Reaching new customer groups with zero marketing or sales cost
– Driving 1000’s of new customers to your stores
– Customers that redeem giftcards in the store buys 40%* more than the value
of the giftcard
Sources: Kuponginlosen
18. Becoming a partner
What needs to be done
1. Contract for delivery of redeem
codes at discounted price
– Give becomes reseller of your products at
discounted price according to standard
reseller contract or fixed discount rate
according to agreement
2. Simple setup through API or Redeem
Code provider
– Access to API to generate codes when
needed or bulk of codes available to Give
3. Monthly report and payment based
on redeemed codes and sold
products
Partner criteria
• Has a gift card system or take orders
through online e-shop or via email
–
Gifts redeemable in store, online or
downloadable products
• Logistics for home delivery if needed
–
If redeemable in store, enough stores or
good location for easy redeeming (chains)
19. What our partners and clients say about Give
Verifylr
”A smart solution that enables controlled
large scale gifting to increase customer
loyalty”
UC, Leading in Business Information,
Sweden
”I had a positive and quick response from
approximately 70% of the people
receiving gifts through Give, they were
happy to receive their gifts”
SACO, trade union, Sweden
”Gifting through Give makes our student
recruitment activities much easier”
Funded By Me
”We are proud to finance Give through
our crowdfunding model and happy that
the first round was financed by 200%”
Pat Connolly, previous Ebay UK
”Give is existing, the future of gifting.
Simply the next level of gifting adapted to
global market”
20. • Give was founded in 2014
• Team of 10 experienced entrepreneurs and programmers
• Backed by investors
• Expanding globally
• Currently launching in UAE, UK and Sweden
About Give
”It´s good to give and We are proud to simplify the process of
gifting and deliver the most effective gifting tool the world has ever
seen. 60 percent open their gift and read the message within 1
minute from receiving the gift, 97 percent open their gift from Give
within 48 hours and 95 percent are happy to receive a gift
through Give.”
Ivan Daza, founder
21. Contact info
Ivan Daza, Founder Jonathan Ahlbom, SWE
ivan@getgive.se jonathan@getgive.se
+46769 456600 +46706 850253
Skype: ivandaza jonathan.ahlbom
23. Give instant mobile gifting platform in use
Winback & Customer Service
Companies with customer support departments can easily
increase customer satisfaction and brand loyalty by
sending gifts during conversations with upset customers
bringing them to satisfaction and happiness.
Launching new products
Many Media Agencies are eager to use Give for launching
new products. Give is great for testing and sampling new
products on large amount of users. Its also easy to send 1-
3 short questions in relation to test of a new product given
by the company.
Welcoming business class travelers to your city
At the arrival in a city or country Give may be used to invite
and attract high spenders to shopping malls or attractions
by simply giving them a mobile giftcard distributed to their
phone when landing.
Buy one Give one
The original expression BOGO meaning Buy One Get One
For Free, can be converted into the Give concept and drive
floor traffic to a store. The customer is offered to Give a
mobile giftcard for free when purchasing one campaign
product. The consumer simply sends a SMS to a special
number to get the link to download Give and be able to
give one for free.
Give effective Direct Marketing
Companies that have short messages to distribute to large
scale consumers with high reading rate may use Give to
give small gifts compiled with a short message.
97% of the receivers of a gift from Give will open the
gift and read the message within 48 hours. 60% will do
it within the first minute from the gift was sent. In
comparison with email is only read by 10-12 % of the
receivers and mailed printed direct marketing with 20%
opening and reading rate is considered a successful
campaign.
24. Give increase sales and customer loyalty
Incentives and Promotion
The immediate distribution of gifts with Give makes the
receiver experience as well as the givers experience
higher. A gift can be distributed during a conversation or
during a business meeting, or why not directly when a
sales goal has been attained.
Banks, Insurance companies & Real Estate
companies
Such companies use gifts to incentify customers on
large scale. Give is quicker, deems less administration,
gives higher control of your gift costs and can deliver
statistics that may be connected to the results of each
salesperson.
Controlled gifting
A not so talked about problem is that many employees in
Sweden use their company gifts as personal gifts to
friends and family. Give can easily make an alert when a
gift is sent twice to the same phone number .That
number may be distributed to the company and they can
then check if the gift was sent for business or personal
pleasures.
Reminding and Activating non active customers
Gambling companies have approximately only 10%
active players in their databases. A challenge is to
contact the players and reactivate them. With Give large
and small gifts can be quickly distributed and with the
increased consumer satisfaction they may be top of
mind and reactive the consumers.
Selling and making contact on Linked In
Give is the first app in Scandinavia to deliver gifts
through Linked In. Linked In is used as an important
sales tool for many companies around the world. By the
possibility of sending gifts, the contact with a potential
client can be eased up and a very positive door opener
to a good sales conversation.
Encouraging and Celebrating Employees
Most companies incentify their employees. Give simply
makes that process easier, quicker and more satisfying
for the receiving employee.
25. Some other gifting situations
Airline Companies: Sorry for the delay, here is a
gift! Your flight is estimated to arrive..
Market research companies: Reward those
who answer questions in interviews, directly to
the mobile after the interview.
Shopping Malls and Attractions: Come to our
shopping mall, we invite you for lunch.
Real Estate and Banks: Here is a coffee break
while you think of your greatest business deal.
Cities and Towns: Here is a list of
attractions/places to go that invite you to gifts to
be redeemed at each location.
Gaming companies: Reactivate players and
invite them for a lunch.
Online Retailers: Customer support errands
online with unidentified people need extra care to
make happy customers.
Retailers and Stores: invite to events and sales
with a gift redeemable in the store. Gifts can also
be used for BOGO campaings to drive customers
to the stores. Buy One Give One for free – gets
one extra customer to the store for every gift
redeemed.
Telephone Operators & Service Companies:
Large customer support systems that need to
send gifts in order to compensate upset
customers.
Car Selling Companies: Have a coffee break
while you watch a video of our new car. And
during the coffee break a booker calls the
potential client to ask if he or she wants to book a
test-drive. Since we can see when the gift is
redeemed.
27. Detailed scheme how to redeem a gift
The receiver gets an SMS with
the link to the mobile giftcard.
The mobile giftcard opens up in
the mobile browser.
97% open the mobile giftcard
and read the message.
Message: The gifting company
may write any message to the
receiver of mobile gifts. Including
your logo, visible in the message
text field.
Only mobile phone numbers are
accuried to send gifts.The receiver
may ad the address on their own
upon receiveing the mobile
giftcard.
Redeem the code in the store or
online.
Or get home delivery by adding
your address.
If the giftcard is not redeemed a
reminder will be sent out.
Your Logo
Your Logo
28. Mobile Giftcards is the solution
Problems with traditional giftcards
Give have solved
• 78% forget to bring their gift card to
the store.
• 47% of the UK population have had a
gift voucher that has expired.
• 51% of men and 47% of women
admit to having lost a gift voucher.
• 89% forget the value of their gift card.
• 67% think they have to many gift
cards.
• 84% want their gift cards in one
place.
• 70% will not complete their purchase
if they have to register their payment
details again.
Give ends all of the above problems.
Sources: BHN Survey, Blackhawk Survey
29. • It cost 5-10 times more to get a new
customer.
• 20% of your clients represent 80% of the
profit.
• 30% of the clients neutralize the profit of
50% of the clients.
• Returning customers spend 67% more.
• Loosing 5% less clients equals an increase
of profit of 25-85% depending on business
area.
• Being a few percent behind your
competitors in client loyalty, its just a matter
of time until you are out of the market
• After 10 purchases your client have
recommended you to 7 potential customers.
The value of customer service
Sources: Emarketer,The Pareto Principle, Philip Kotler, Bain & Company, Harvard Business School, Accenture
30. The Peak-end rule theory
//Sources: http://en.wikipedia.org/wiki/Peak%E2%80%93end_rule, Jordan Berkowitz Ogilvy and Mather, DM-magasinet 01 2014
The peak–end rule describes how humans evaluate past experiences. This process leads
people to judge an experience by its most intense point and its end, as opposed to the total
sum or average of every moment of the experience. It occurs regardless of whether a ‘peak’ is
pleasant or unpleasant, and regardless of the duration of the experience.
31. • Gift cards are on the wish lists of 62% of shoppers this year
• Shoppers spend about $170 buying giftcards for themselves or others
• A gift card customer spend 40% more than the value of the gift card
• 56% of U.S. adults bought prepaid cards 2014
• Retailers make 15-40% more revenue from selling gift cards
• 46% of all gift cards are sold between October and December, with 22%
sold in December alone
• Give is easily exposed at the cash register and
can increase the sales and revenue
Give is good business for retail
Sources: Retain 24,Virtual Strategy, BusinessWire, National Retail Federation
32. B2C platform for instant mobile gifting
Easily integrated into: Call centers, CRM providers,
Retailers, E-commerce platform, Sales teams, Credit card
company's, Banks, Casino platforms, Testdrive campaigns,
Save Card Members, Winback Centers.
Choose
gift
Add mobile
phone numbers
Write message Send gifts
API
33. Ways of gifting with give
Customer
Support
Online Gifting
Portal
1. give 2. receive mobile giftcard
Contacts
Facebook
Linked In
Any number
Integrated CRM
& sales systems
When the
gift is opened,
redeemed &
customer
satisfaction
increase
Instant delivery of
mobile giftcard
97% open gift
within 48 hrs
95% happy to
receive gift