This document discusses various topics related to knowledge management including:
- Definitions of data, information, knowledge, and wisdom. Knowledge is broadly defined to include information, data, communication, and culture.
- Different types of knowledge including tacit knowledge that is harder to articulate and explicit knowledge that is easier to share.
- Models for the exchange and transfer of knowledge between tacit and explicit forms.
- The importance of leadership, culture, measurement, process, and technology in enabling knowledge sharing. Open leadership principles are outlined.
- The difference between known knowns, known unknowns, and unknown unknowns and how this relates to organizational knowledge.
The document is a series of slides from a presentation on knowledge management and knowledge sharing. It discusses various topics like the differences between data, information and knowledge. It also covers types of knowledge, how knowledge is exchanged and transferred, challenges and enablers of knowledge sharing, and the role of technology and leadership in knowledge sharing. The document uses examples, diagrams, quotes and references to discuss these topics over the course of 13 slides.
This document discusses concepts related to knowledge media design. It defines knowledge media design as a sensemaking process that maps relationships between intentions, things, and concerns to identify information for desired transformations. Plans and prototypes are then explored to synthesize information and make sense of how to act on intentions given constraints. Digital knowledge media are designed to share and build knowledge within knowledge systems by enabling groups to represent and mobilize contextualized knowledge. The document outlines challenges to consider in knowledge media design related to mapping intentions, visualizing actions and consequences, and embodying interactions and solutions.
Big Data Keynote - SAIS 2015 - John GirardJohn Girard
John Girard's keynote "Big Data: Something Old, Something New, Something Borrowed, Something Blue?"
at Eighteenth Annual Conference of the Southern Association for Information Systems (SAIS) in Hilton Head, SC
Empowering Knowledge Workers in the Arab WorldJohn Girard
John's talk "Empowering Knowledge Workers in the Arab World" at 2nd International Conference in Administrative Development & Knowledge Management in Khartoum, Sudan
Girard ND Insurance Joint Convention - May 2010John Girard
This document is a presentation by John P. Girard titled "Are You Ready for the Future?" It discusses social media and knowledge management. The presentation covers five themes: knowing your environment, understanding the groundswell, considering crowdsourcing, that people know best, and listening, learning and leading. It also discusses the history and types of knowledge management.
Leading Knowledge - John Girard - Abu DhabiJohn Girard
This document discusses knowledge management and information overload. It begins by explaining that Sagology is dedicated to connecting people to facilitate knowledge sharing. It then discusses how information overload occurs when the amount of information exceeds one's processing capacity, and how this poses problems for individuals and organizations. The document outlines strategies for organizing knowledge and highlights the importance of knowledge sharing for achieving competitive advantage. It emphasizes that effective knowledge management is crucial for guiding organizations successfully into the future.
The document is a series of slides from a presentation on knowledge management and knowledge sharing. It discusses various topics like the differences between data, information and knowledge. It also covers types of knowledge, how knowledge is exchanged and transferred, challenges and enablers of knowledge sharing, and the role of technology and leadership in knowledge sharing. The document uses examples, diagrams, quotes and references to discuss these topics over the course of 13 slides.
This document discusses concepts related to knowledge media design. It defines knowledge media design as a sensemaking process that maps relationships between intentions, things, and concerns to identify information for desired transformations. Plans and prototypes are then explored to synthesize information and make sense of how to act on intentions given constraints. Digital knowledge media are designed to share and build knowledge within knowledge systems by enabling groups to represent and mobilize contextualized knowledge. The document outlines challenges to consider in knowledge media design related to mapping intentions, visualizing actions and consequences, and embodying interactions and solutions.
Big Data Keynote - SAIS 2015 - John GirardJohn Girard
John Girard's keynote "Big Data: Something Old, Something New, Something Borrowed, Something Blue?"
at Eighteenth Annual Conference of the Southern Association for Information Systems (SAIS) in Hilton Head, SC
Empowering Knowledge Workers in the Arab WorldJohn Girard
John's talk "Empowering Knowledge Workers in the Arab World" at 2nd International Conference in Administrative Development & Knowledge Management in Khartoum, Sudan
Girard ND Insurance Joint Convention - May 2010John Girard
This document is a presentation by John P. Girard titled "Are You Ready for the Future?" It discusses social media and knowledge management. The presentation covers five themes: knowing your environment, understanding the groundswell, considering crowdsourcing, that people know best, and listening, learning and leading. It also discusses the history and types of knowledge management.
Leading Knowledge - John Girard - Abu DhabiJohn Girard
This document discusses knowledge management and information overload. It begins by explaining that Sagology is dedicated to connecting people to facilitate knowledge sharing. It then discusses how information overload occurs when the amount of information exceeds one's processing capacity, and how this poses problems for individuals and organizations. The document outlines strategies for organizing knowledge and highlights the importance of knowledge sharing for achieving competitive advantage. It emphasizes that effective knowledge management is crucial for guiding organizations successfully into the future.
Girard - ICKE 2011 - Guiding Organizations into the FutureJohn Girard
John Girard’s presentation “Guiding Organizations into the Future” at International Conference on the Knowledge Economy (ICKE), East London, South Africa.
Guiding Organizations into the Future PaperJohn Girard
This document discusses how social technology and collaboration can help guide organizations into the future. It begins by introducing the authors and background of their research on virtual business strategies. The main points covered include how social networking sites like Facebook and LinkedIn are transforming business through collaboration. Blogs and microblogs like Twitter are also discussed as tools for sharing knowledge. The overall message is that harnessing social technology and fostering a culture of collaboration can help leaders remain competitive and navigate an uncertain economic landscape.
This document provides an overview of knowledge management from the perspective of John P. Girard. It discusses definitions of data, information and knowledge. It also covers types of knowledge including explicit and tacit knowledge. Models of knowledge management are presented, with an emphasis on the importance of leadership, culture, technology, processes and measurement. Barriers and enablers to knowledge sharing are examined, along with the role of new technologies like social media.
Cross-cultural Differences in Social Networking: Girard & BertschJohn Girard
Cross-cultural Differences in Social Networking:An Examination of the Global Web Index Behavior Types. John Girard and Andy Bertsch's presentation at 15th Cross Cultural Research Conference,
Sheraton Keauhou Bay Resort, Kona, Hawaii
If Knowledge is Power - John Girard - Honolulu 2010John Girard
This document is a presentation by John P. Girard about knowledge and knowledge management. It discusses definitions of knowledge and different types of knowledge. It also examines how knowledge is created, transferred, and applied in organizations through both explicit and tacit means. Specific examples are provided about how companies like Walmart and Johnson & Johnson leverage knowledge for competitive advantage.
We at IIHT would like to introduce ourselves as India’s largest IT education organization & Asia’s leading technology training organization in IMS, offering high quality industry specific cost effective professional computer training at individual and corporate levels. We are based out of Bangalore, the IT capital of India. IIHT has a strong presence in the Indian market with over 300 plus centers and we are present in West Africa, East Africa, China, Turkey, Malaysia, Middle East and other countries.
This document discusses the importance of "marketing warfare" games for developing corporate strategy. Such games allow companies to gain insights into how market players interact, uncover hidden weaknesses in their own strategies and those of competitors, and help formulate the best strategic actions. The document recommends that marketing warfare games should involve teams of executives, managers, and front-line staff to effectively simulate the competitive environment.
KM (still) Matters: Lessons from the FieldJohn Girard
This document contains summaries of various topics related to knowledge management from the work of John P. Girard, Ph.D.:
1. It provides a brief biography of John P. Girard and lists some of his publications on knowledge management from 2009 to 2018.
2. It discusses the definition of knowledge management, presenting the most common words that appear in definitions and Girard's proposed definition as "the process of creating, sharing, using and managing the knowledge and information of an organization."
3. It examines the evolution of knowledge management over time from KM 1.0 to 2.0 and 2.5, exploring different conceptions of knowledge, information, and wisdom. It also references models like
Is Big Data the new Knowledge Management (KM)? John Girard
Keynote ICKSE 2018: In the past six years, there has been an eight-fold increase in Google searches for the term “Big Data.” Clearly, there is considerable interest in the term; however, is Big Data helping executives make better decisions? Does Big Data empower, liberate, or overwhelm decision makers? After briefly tracing the roots of this new domain, John shared case studies of Big Data in action through the lens of knowledge management. This thought-provoking and rather critical exploration was designed to encourage researchers to rethink if Big Data should be in their knowledge management research agenda.
John Girard's keynote talk at KM Singapore "Big Data: Friend, Phantom or Foe?" Asking and answering some of the tough questions leaders have about Big Data.
Putting Action Back in Knowledge Management John Girard
John Girard's masterclass at KM Singapore 2015 "Putting Action Back in Knowledge Management." A series of high impact activities to inspire and educate teams about KM.
John P. Girard, Ph.D.'s talk at Sales & Marketing Middle East. Everyone is talking about big data. Lots of people of selling big data. Many leaders are wondering about big data. An honest, sans hype, overview of where we are in the big data space.
John Girard's talk for KM Russia 2014 in which he explores the relationship between knowledge management and big data through the lens of technology, leadership and culture
Big Data: A Decision Maker’s Friend, Phantom, or Foe? John Girard
John Girard's IACIS 2014 keynote: Big Data: A Decision Maker’s Friend, Phantom, or Foe?
In the past three years there has been a 10-fold increase in Google searches for the term “Big Data.” Clearly there is considerable interest in the term; however, is Big Data helping executives make better decisions? Does Big Data empower, liberate, or overwhelm decision makers?
A Leader's Guide to Knowledge Management - International Institute for Applie...John Girard
This document discusses strategies for organizing knowledge in the big data era. It introduces the concept of "sagology", which is defined as the study of organizational wisdom with reference to technology, leadership, culture, process and measurement. The document outlines an agenda for a workshop on knowledge management, discussing topics like the different types of knowledge that exist, tools and techniques for knowledge sharing, and guiding organizations into the future. It also examines challenges of information overload and anxiety, and how leadership can help dismantle barriers to accessing and sharing knowledge.
The document discusses the importance of communication for leaders. It states that communication is the leader's primary job function, with leaders spending 80% of their time communicating through phone calls, online interactions, and informal talks. Effective communication is critical for today's complex business environment. The document provides an overview of communication concepts like models of communication, ensuring understanding between parties, and choosing appropriate channels to convey messages. It emphasizes that leadership communication should be purpose-driven to direct attention toward organizational goals.
Girard - ICKE 2011 - Guiding Organizations into the FutureJohn Girard
John Girard’s presentation “Guiding Organizations into the Future” at International Conference on the Knowledge Economy (ICKE), East London, South Africa.
Guiding Organizations into the Future PaperJohn Girard
This document discusses how social technology and collaboration can help guide organizations into the future. It begins by introducing the authors and background of their research on virtual business strategies. The main points covered include how social networking sites like Facebook and LinkedIn are transforming business through collaboration. Blogs and microblogs like Twitter are also discussed as tools for sharing knowledge. The overall message is that harnessing social technology and fostering a culture of collaboration can help leaders remain competitive and navigate an uncertain economic landscape.
This document provides an overview of knowledge management from the perspective of John P. Girard. It discusses definitions of data, information and knowledge. It also covers types of knowledge including explicit and tacit knowledge. Models of knowledge management are presented, with an emphasis on the importance of leadership, culture, technology, processes and measurement. Barriers and enablers to knowledge sharing are examined, along with the role of new technologies like social media.
Cross-cultural Differences in Social Networking: Girard & BertschJohn Girard
Cross-cultural Differences in Social Networking:An Examination of the Global Web Index Behavior Types. John Girard and Andy Bertsch's presentation at 15th Cross Cultural Research Conference,
Sheraton Keauhou Bay Resort, Kona, Hawaii
If Knowledge is Power - John Girard - Honolulu 2010John Girard
This document is a presentation by John P. Girard about knowledge and knowledge management. It discusses definitions of knowledge and different types of knowledge. It also examines how knowledge is created, transferred, and applied in organizations through both explicit and tacit means. Specific examples are provided about how companies like Walmart and Johnson & Johnson leverage knowledge for competitive advantage.
We at IIHT would like to introduce ourselves as India’s largest IT education organization & Asia’s leading technology training organization in IMS, offering high quality industry specific cost effective professional computer training at individual and corporate levels. We are based out of Bangalore, the IT capital of India. IIHT has a strong presence in the Indian market with over 300 plus centers and we are present in West Africa, East Africa, China, Turkey, Malaysia, Middle East and other countries.
This document discusses the importance of "marketing warfare" games for developing corporate strategy. Such games allow companies to gain insights into how market players interact, uncover hidden weaknesses in their own strategies and those of competitors, and help formulate the best strategic actions. The document recommends that marketing warfare games should involve teams of executives, managers, and front-line staff to effectively simulate the competitive environment.
KM (still) Matters: Lessons from the FieldJohn Girard
This document contains summaries of various topics related to knowledge management from the work of John P. Girard, Ph.D.:
1. It provides a brief biography of John P. Girard and lists some of his publications on knowledge management from 2009 to 2018.
2. It discusses the definition of knowledge management, presenting the most common words that appear in definitions and Girard's proposed definition as "the process of creating, sharing, using and managing the knowledge and information of an organization."
3. It examines the evolution of knowledge management over time from KM 1.0 to 2.0 and 2.5, exploring different conceptions of knowledge, information, and wisdom. It also references models like
Is Big Data the new Knowledge Management (KM)? John Girard
Keynote ICKSE 2018: In the past six years, there has been an eight-fold increase in Google searches for the term “Big Data.” Clearly, there is considerable interest in the term; however, is Big Data helping executives make better decisions? Does Big Data empower, liberate, or overwhelm decision makers? After briefly tracing the roots of this new domain, John shared case studies of Big Data in action through the lens of knowledge management. This thought-provoking and rather critical exploration was designed to encourage researchers to rethink if Big Data should be in their knowledge management research agenda.
John Girard's keynote talk at KM Singapore "Big Data: Friend, Phantom or Foe?" Asking and answering some of the tough questions leaders have about Big Data.
Putting Action Back in Knowledge Management John Girard
John Girard's masterclass at KM Singapore 2015 "Putting Action Back in Knowledge Management." A series of high impact activities to inspire and educate teams about KM.
John P. Girard, Ph.D.'s talk at Sales & Marketing Middle East. Everyone is talking about big data. Lots of people of selling big data. Many leaders are wondering about big data. An honest, sans hype, overview of where we are in the big data space.
John Girard's talk for KM Russia 2014 in which he explores the relationship between knowledge management and big data through the lens of technology, leadership and culture
Big Data: A Decision Maker’s Friend, Phantom, or Foe? John Girard
John Girard's IACIS 2014 keynote: Big Data: A Decision Maker’s Friend, Phantom, or Foe?
In the past three years there has been a 10-fold increase in Google searches for the term “Big Data.” Clearly there is considerable interest in the term; however, is Big Data helping executives make better decisions? Does Big Data empower, liberate, or overwhelm decision makers?
A Leader's Guide to Knowledge Management - International Institute for Applie...John Girard
This document discusses strategies for organizing knowledge in the big data era. It introduces the concept of "sagology", which is defined as the study of organizational wisdom with reference to technology, leadership, culture, process and measurement. The document outlines an agenda for a workshop on knowledge management, discussing topics like the different types of knowledge that exist, tools and techniques for knowledge sharing, and guiding organizations into the future. It also examines challenges of information overload and anxiety, and how leadership can help dismantle barriers to accessing and sharing knowledge.
The document discusses the importance of communication for leaders. It states that communication is the leader's primary job function, with leaders spending 80% of their time communicating through phone calls, online interactions, and informal talks. Effective communication is critical for today's complex business environment. The document provides an overview of communication concepts like models of communication, ensuring understanding between parties, and choosing appropriate channels to convey messages. It emphasizes that leadership communication should be purpose-driven to direct attention toward organizational goals.
Social Knowledge: Are You Ready for the Future?John Girard
Knowledge management is the creation, transfer, and exchange of organizational knowledge to gain a competitive advantage. Managers often complain of information overload and waste time locating information. The amount of information in the world is growing exponentially, doubling every few years, making it difficult to gain knowledge and wisdom from all the data and information.
St. Matthew's University Faculty RetreatJohn Girard
The document is a presentation about educating millennials given by John Girard at St. Matthew's University. It discusses the differences between millennials and previous generations in their use of technology and learning styles. It also explores trends in social media use and how faculty can leverage digital tools to engage millennial students. The goal is to facilitate a dialogue on enhancing student success through understanding changing student profiles and the impact of technology.
Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
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Best Competitive Marble Pricing in Dubai - ☎ 9928909666Stone Art Hub
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Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Neil Horowitz
On episode 272 of the Digital and Social Media Sports Podcast, Neil chatted with Brian Fitzsimmons, Director of Licensing and Business Development for Barstool Sports.
What follows is a collection of snippets from the podcast. To hear the full interview and more, check out the podcast on all podcast platforms and at www.dsmsports.net
Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
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IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...my Pandit
Dive into the steadfast world of the Taurus Zodiac Sign. Discover the grounded, stable, and logical nature of Taurus individuals, and explore their key personality traits, important dates, and horoscope insights. Learn how the determination and patience of the Taurus sign make them the rock-steady achievers and anchors of the zodiac.
Digital Marketing with a Focus on Sustainabilitysssourabhsharma
Digital Marketing best practices including influencer marketing, content creators, and omnichannel marketing for Sustainable Brands at the Sustainable Cosmetics Summit 2024 in New York
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[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations
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3. “a
group
of
obviously
related
units
of
which
the
degree
and
nature
of
the
rela�onship
is
imperfectly
known”
www.sscs.ae
3
info@sscs.ae
4. Could
this
happen
to
you?
Data
Communication Information
Culture
knowledge is "defined broadly
to include information, data,
communication and culture”
(p. 293)
What
is
knowledge?
www.sscs.ae
4
info@sscs.ae
5. Wisdom
Ackoff’s Apex
Understanding
Knowledge Knowledge
Wisdom:
Information
The collective and individual
Data experiences of applying
knowledge to the solution of
problems (p. 373).
The
Cogni�ve
Hierarchy
October 27, 1917
Q1 - What time is it?
Q2 – Where are these people?
Q3 – Why is the boy smiling?
The
difference
.
.
.
Data
to
Knowledge
Easier to document and Explicit
share
Contributes to Easier to
efficiency replicate
20%
Leads to
competency
Michael Polanyi 80% Tacit Carla O’Dell
Harder to articulate
Harder to steal
Higher competitive
advantage Harder to transfer
O’Dell, C. (2002, May). Knowledge Management New Generation.
Presented at the APQC’s 7th Knowledge Conference, Washington, DC.
Types
of
Knowledge
www.sscs.ae
5
info@sscs.ae
8. Including Ray Downey, Special Operations Command lost 95 men that day
– totaling 1,600 years of experience. (emphasis added)
TLC:
Leadership
Share
constantly
Respect
that
your
to
build
trust.
customers
and
Nurture
curiosity
employees
have
and
humility.
power.
Hold
openness
Forgive
failure.
accountable.
http://www.charleneli.com/resources/new-‐rules/
Open
Leadership
http://www.slideshare.net/charleneli/openness-‐audit
Openness
Audit
www.sscs.ae
8
info@sscs.ae
9. “. . . there are known knowns; there are things we know that we know. There are known
unknowns; that is to say there are things that we now know we don’t know. But there are also
unknown unknowns — there are things that we do not know we don't know.”
A
leader’s
view
on
“knowing”.
.
.
Unknown Unknown
Knowns Unknowns
HP
Known Known
Knowns Unknowns
Comp
Intell
Knowns
and
Unknowns
Somewhere on the West Coast`
Unknown
unknowns
www.sscs.ae
9
info@sscs.ae
10. How
do
you
inspire
communica�on?
We believe our first responsibility is to the doctors, nurses and patients,
to mothers and fathers and all others who use our products and services.
In meeting their needs everything we do must be of high quality.
We must constantly strive to reduce our costs
in order to maintain reasonable prices.
Customers' orders must be serviced promptly and accurately.
Our suppliers and distributors must have an opportunity
to make a fair profit.
We are responsible to our employees,
the men and women who work with us throughout the world.
Everyone must be considered as an individual.
We must respect their dignity and recognize their merit.
They must have a sense of security in their jobs.
Compensation must be fair and adequate,
and working conditions clean, orderly and safe.
We must be mindful of ways to help our employees fulfill
their family responsibilities.
Employees must feel free to make suggestions and complaints.
There must be equal opportunity for employment, development
and advancement for those qualified.
www.jnj.com/our_company/our_credo/
Our
Credo
(Johnson
&
Johnson)
We must provide competent management,
and their actions must be just and ethical.
We are responsible to the communities in which we live and work
and to the world community as well.
We must be good citizens – support good works and charities
and bear our fair share of taxes.
We must encourage civic improvements and better health and education.
We must maintain in good order
the property we are privileged to use,
protecting the environment and natural resources.
Our final responsibility is to our stockholders.
Business must make a sound profit.
We must experiment with new ideas.
Research must be carried on, innovative programs developed
and mistakes paid for.
New equipment must be purchased, new facilities provided
and new products launched.
Reserves must be created to provide for adverse times.
When we operate according to these principles,
the stockholders should realize a fair return.
www.jnj.com/our_company/our_credo/
Our
Credo
(Johnson
&
Johnson)
www.sscs.ae
10
info@sscs.ae
11. Impact
of
Culture
on
Communica�on
h�p://www.triballeadership.net/what-‐is-‐tribal-‐leadership/diagnosing-‐culture
Tribal
Leadership
h�p://www.triballeadership.net/audio-‐book
Free
Audio
Book
www.sscs.ae
11
info@sscs.ae
12. Emphasis
on
So�
Skills
It
is
clear
that
Arab
CEOs
favor
so�
skills
such
as
problem-‐solving
and
communica�on
skills
over
the
ability
to
perform
rou�ne
tasks.
The
Interna�onal
Labor
Organiza�on
corroborates
these
finding
when
sugges�ng
that
employability
is
closely
linked
to
the
capacity
of
an
individual
to
adapt
to
change
and
the
ability
to
combine
different
types
of
knowledge
and
build
on
them
by
managing
self-‐learning
throughout
his/her
working
life
Emphasis
on
So�
Skills
Hofstede:
Cultural
Dimensions
www.sscs.ae
12
info@sscs.ae
13. Canada
6
5
Singapore
USA
4
3
2
1
Japan
0
England
South
Africa
(B)
Australia
South
Africa
(W)
Power
Distance
Prac�ce
Power
Distance
Value
Cultural
Dimensions:
Power
Distance
Cultural
Metaphors
Will
people
understand
your
message?
www.sscs.ae
13
info@sscs.ae
14. TACIT
n Ext
tio ern
za a
i
ial
liz
Soc
ati
on
EXPLICIT
TACIT
on
Co
Measurement
ati
Leadership
mb
liz
in
na r a ti
on
Process Inte
Technology
Culture
EXPLICIT
Exchange
and
Transfer
of
Knowledge
Kn
ow
le
dg
14 November 2004
Wisdom
e
Ed
ge
“With 3,600 stores in the United States and
Understanding
roughly 100 million customers walking
n
Knowledge
tio
Knowledge
ea
through the doors each week, Wal-Mart has
Cr
access to information about a broad slice of
ge
led
America Information
. . . The data are gathered item by
ow
Kn
item at the checkout aisle, then recorded,
mapped and updated by store, by state, by
Data
region . . . By its own account Wal-Mart has
460 terabytes of data.” ( 750,000 CDs 1 terabyte ~
1,000,000 MB)
Hurricane
The
Knowledge
Edge
–
The
Ul�mate
Goal
42
— Bed
— Slumber
— Rest
— Night
— Pajamas
— Awake
— Pillow
— Blanket
— Snore
— Dream
* Developed by Nancy Dixon
Memory
Test*
www.sscs.ae
14
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15. 43
— Bed
— Slumber
— Rest
— Night
— Pajamas
— Awake
— Pillow
— Blanket
— Snore
— Dream
* Developed by Nancy Dixon
Memory
Test*
Records Artificial Communities
Data Management
Intelligence of
Integration
Taxonomies Practice
Subject Expertise
Data Classification
Ontologies Locator
Warehouse
Document
Enterprise After
Management
Portal Action Review
Web
Database Forms
Management Management Portal
Group Ware
Virtual
Content Collaboration
Management Search
Engine
Storytelling
Data Information Knowledge
Management Management Management
* Developed by Denise Charbonneau (TBS) and Dr. John Girard
Interrela�onship
of
DM,
IM,
KM*
www.sscs.ae
15
info@sscs.ae
16. 1. What was planned?
2. What happened?
3. What is the delta?
4. What do we do about it?
A�er
Ac�on
Review
h�p://www.youtube.com/watch?v=Hzgzim5m7oU
The
Right
Message
www.sscs.ae
16
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17. Purpose
of
Story
Ø Sparking
ac�on
Ø Communica�ng
who
you
are
Ø Transmi�ng
values
Ø Fostering
collabora�on
Ø Taming
the
grapevine
Ø Sharing
knowledge
Ø Leading
people
into
the
future
www.stevedenning.com/SIN-136-HBR-publishes-Telling-Tales.html
Storytelling
by
Steve
Denning
In
June
of
1995,
a
health
worker
in
a
�ny
town
in
Zambia
went
to
the
Web
site
of
the
Centers
for
Disease
Control
and
got
the
answer
to
a
ques�on
about
the
treatment
for
malaria.
Remember
that
this
was
in
Zambia,
one
of
the
poorest
countries
in
the
world,
and
it
happened
in
a
�ny
place
600
kilometers
from
the
capital
city.
But
the
most
striking
thing
about
this
picture,
at
least
for
us,
is
that
the
World
Bank
isn't
in
it.
Despite
our
know-‐how
on
all
kinds
of
poverty
related
issues,
that
knowledge
isn‘t
available
to
the
millions
of
people
who
could
use
It.
Imagine
if
it
were.
Think
what
an
organiza�on
we
could
become.
HBR
May
2004
Snowden,
‘we
can
always
know
more
than
we
can
tell,
and
we
will
always
tell
more
than
we
can
write
down.’
However,
Snowden
suggests:
I
can
speak
in
five
minutes
what
it
will
otherwise
take
me
two
weeks
to
get
round
to
spend
a
couple
of
hours
wri�ng
it
down.
The
process
of
wri�ng
something
down
is
reflec�ve
knowledge;
it
involves
both
adding
and
taking
away
from
the
actual
experience
or
original
thought.
Reflec�ve
knowledge
has
high
value,
but
is
�me
consuming
and
involves
loss
of
control
over
its
subsequent
use.
Wri�ng
the
Future
www.sscs.ae
17
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20. A
New
Approach
to
Mee�ngs
h�p://www.youtube.com/watch?v=6FAsZ4J8O70
Can
social
technology
solve
the
problem?
Measuring
Success
www.sscs.ae
20
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22. h�p://socialnomics.net/
Are
You
Ready?
“A
social
trend
in
which
people
use
technologies
to
get
the
things
they
need
from
each
other,
rather
than
from
tradi�onal
ins�tu�ons
like
corpora�ons.”
groundswell.forrester.com
TLC:
Technology
Creators
Creators
make
social
content
go.
They
write
blogs
or
upload
Cri�cs
respond
to
content
from
video,
music,
or
text.
others.
They
post
reviews,
Cri�cs
comment
on
blogs,
par�cipate
in
forums,
and
edit
wiki
ar�cles.
Collectors
organize
content
for
Collectors
themselves
or
others
using
RSS
feeds,
tags,
and
vo�ng
sites
like
Digg.com
Joiners
connect
in
social
Joiners
networks
like
MySpace
and
Facebook
Spectators
consume
social
Spectators
content
including
blogs,
user-‐
generated
video,
podcasts,
Inac�ves
neither
create
nor
forums,
or
reviews
consume
social
content
of
any
Inac�ves
kind
The
Social
Technographics™
Ladder
www.sscs.ae
22
info@sscs.ae
23. US
Adults
18%
24%
46%
23%
12%
2007
2010
US
18-‐24
US
35-‐44
US
55+
Creators
25%
37%
50%
34%
28%
Cri�cs
12%
21%
38%
20%
12%
Collectors
25%
51%
85%
54%
26%
Joiners
48%
73%
89%
73%
64%
Spectators
44%
18%
3%
17%
30%
Inac�ves
The
Social
Technographics™
Ladder
South
Korea
Adults
Japanese
Adults
38%
49%
22%
34%
2007
2009
2007
2009
Creators
27%
46%
36%
30%
Cri�cs
14%
19%
6%
11%
Collectors
41%
48%
22%
26%
Joiners
39%
76%
70%
69%
Spectators
36%
9%
26%
23%
Inac�ves
The
Social
Technographics™
Ladder
www.globalwebindex.net
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23
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24. 1. Google
51%
1. Google.ae
2. Facebook
44%
2. Facebook
3. YouTube
32%
3. Google
4. Yahoo!
22%
4. YouTube
5. Wikipedia
14%
5. Yahoo!
6. Baidu
11%
6. Live
7. Live
11%
7. LinkedIn
8. Twi�er
10%
8. Blogspot
9. QQ
8%
9. Twi�er
10. Amazon
6%
10. Wikipedia
h�p://www.alexa.com/topsites/
24
April
2012
Global
Top
Internet
Sites
(Reach)
The
Power
of
YouTube
Could
this
happen
to
you?
www.sscs.ae
24
info@sscs.ae
25. Share
constantly
Respect
that
your
to
build
trust.
customers
and
Nurture
curiosity
employees
have
and
humility.
power.
Hold
openness
Forgive
failure.
accountable.
http://www.charleneli.com/resources/new-‐rules/
Open
Leadership
h�p://www.triballeadership.net/what-‐is-‐tribal-‐leadership/diagnosing-‐culture
Tribal
Leadership
h�p://www.google.com/alerts
Google
Alerts
www.sscs.ae
25
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26. http://www.socialmention.com/
h�p://www.socialmen�on.com/
socialmen�on
www.bufferapp.com
Buffer
The
Genera�on
Game
www.sscs.ae
26
info@sscs.ae
27. Digital
Na�ve
or
Digital
Immigrant?
Are
we
ready
for
them?
Genera�on
Z
Is
your
organiza�on
ready?
www.sscs.ae
27
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29. Learn
Listen
Lead
Social
Media
Ac�on
Plan
Wikipedia
is
driven
by
a
global
community
of
more
than
150,000
volunteers—all
dedicated
to
sharing
knowledge
freely.
Over
almost
eight
years,
these
volunteers
have
contributed
more
than
11
million
ar�cles
in
265
languages.
More
than
275
million
people
come
to
our
website
every
month
to
access
informa�on,
free
of
charge
and
free
of
adver�sing.
86
Wikipedia
Crowdsourcing
is
the
act
of
taking
a
job
tradi�onally
performed
by
a
designated
agent
(usually
an
employee)
and
outsourcing
it
to
an
undefined,
generally
large
group
of
people
in
the
form
of
an
open
call.
Consider
Crowdsourcing
www.sscs.ae
29
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30. Jeff Howe on Crowdsourcing
http://www.youtube.com/watch?v=TCM7w11Ultk
Crowdsourcing
h�p://www.youtube.com/watch?v=exiLL_ArCoc
www.sscs.ae
30
info@sscs.ae
31. A
New
Approach
to
Mee�ngs
h�p://www.youtube.com/watch?v=6FAsZ4J8O70
Can
social
technology
solve
the
problem?
92
h�p://www.youtube.com/watch?v=jnwQYwAnud4
Final
Thoughts:
The
Right
Message
www.sscs.ae
or
www.km-‐me.com
www.sscs.ae
31
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