The document is a series of slides from a presentation on knowledge management and knowledge sharing. It discusses various topics like the differences between data, information and knowledge. It also covers types of knowledge, how knowledge is exchanged and transferred, challenges and enablers of knowledge sharing, and the role of technology and leadership in knowledge sharing. The document uses examples, diagrams, quotes and references to discuss these topics over the course of 13 slides.
This document summarizes a student's final research paper for a knowledge management course. It includes:
1) An overview of the research method, which involved reviewing 250 articles from the BMS library and selecting 40, as well as additional sources from the BMS and local libraries.
2) A discussion of problems and opportunities in knowledge management, including challenges in capturing tacit knowledge, the free market paradox, and factors that contribute to ambiguity in knowledge transfer.
3) A presentation of alternatives in knowledge management approaches, such as whether an organization takes an "N-learner" or "S-learner" approach, focuses on ownership or investment, and emphasizes independence or interdependence.
This document discusses concepts related to knowledge media design. It defines knowledge media design as a sensemaking process that maps relationships between intentions, things, and concerns to identify information for desired transformations. Plans and prototypes are then explored to synthesize information and make sense of how to act on intentions given constraints. Digital knowledge media are designed to share and build knowledge within knowledge systems by enabling groups to represent and mobilize contextualized knowledge. The document outlines challenges to consider in knowledge media design related to mapping intentions, visualizing actions and consequences, and embodying interactions and solutions.
The document discusses strategies for improving parks in Malmo, Sweden to create a more sustainable society. It analyzes two existing parks - Rönneholm Park and Kockumsparken - and identifies opportunities to intensify different zones, regenerate void areas, and effectively use existing qualities and infrastructure. The goal is to develop the parks as community social spots that foster human connection and exchange of ideas.
Making the Case for Impact Sourcing - SamasourceLeila Janah
Impact Sourcing is a new type of business process outsourcing (BPO) that aims to create jobs for individuals with limited opportunity in rural or economically depressed communities. There are a number of new studies which show the significant business benefits for companies that partner with Impact Sourcing providers, including significant cost savings and proven social benefits. Additionally, Impact Sourcing can provide high-quality, reliable services at prices that are at least competitive with traditional BPO centers and, in some cases, almost 40 percent lower than what traditional providers can offer. It is estimated that 40% of companies currently outsourcing to traditional BPOs will allocate at least 25% of their budget toward Impact Sourcing providers by 2015. As a pioneer in Impact Sourcing, Samasource has connected over 3,700 poor women and youth across 9 countries to nearly $3 million in living wages. This work is sourced from some of the world's biggest enterprises including Google, Microsoft, Intuit, and LinkedIn. In this presentation, we explain what Impact Sourcing is, the benefits to clients and beneficiaries, and the forecasted growth of the industry.
10 Ways Your Blog Can Provide Real Value to You, Your Organization and Your B...Rob Cottingham
The document discusses how small pieces of personal information shared online through social media and apps can be pieced together to reveal more private details about a person's life. It notes that while participating in social media, people should be aware of the bigger picture of how their data could be used and should consider only sharing a small amount of intentionally revealed information. The post encourages bringing more awareness to privacy issues related to oversharing personal information online.
This document discusses how social media is changing B2B sales and communication. It notes that customers now find information online and do not consider email an effective communication tool. It recommends that sales teams adapt by modifying their sales process and structure to incorporate social media tools and create new content. Specifically, it suggests training teams on social tools, gradually modifying processes, and creating new content to engage customers and improve win rates and reduce acquisition costs.
The document is a series of slides from a presentation on knowledge management and knowledge sharing. It discusses various topics like the differences between data, information and knowledge. It also covers types of knowledge, how knowledge is exchanged and transferred, challenges and enablers of knowledge sharing, and the role of technology and leadership in knowledge sharing. The document uses examples, diagrams, quotes and references to discuss these topics over the course of 13 slides.
This document summarizes a student's final research paper for a knowledge management course. It includes:
1) An overview of the research method, which involved reviewing 250 articles from the BMS library and selecting 40, as well as additional sources from the BMS and local libraries.
2) A discussion of problems and opportunities in knowledge management, including challenges in capturing tacit knowledge, the free market paradox, and factors that contribute to ambiguity in knowledge transfer.
3) A presentation of alternatives in knowledge management approaches, such as whether an organization takes an "N-learner" or "S-learner" approach, focuses on ownership or investment, and emphasizes independence or interdependence.
This document discusses concepts related to knowledge media design. It defines knowledge media design as a sensemaking process that maps relationships between intentions, things, and concerns to identify information for desired transformations. Plans and prototypes are then explored to synthesize information and make sense of how to act on intentions given constraints. Digital knowledge media are designed to share and build knowledge within knowledge systems by enabling groups to represent and mobilize contextualized knowledge. The document outlines challenges to consider in knowledge media design related to mapping intentions, visualizing actions and consequences, and embodying interactions and solutions.
The document discusses strategies for improving parks in Malmo, Sweden to create a more sustainable society. It analyzes two existing parks - Rönneholm Park and Kockumsparken - and identifies opportunities to intensify different zones, regenerate void areas, and effectively use existing qualities and infrastructure. The goal is to develop the parks as community social spots that foster human connection and exchange of ideas.
Making the Case for Impact Sourcing - SamasourceLeila Janah
Impact Sourcing is a new type of business process outsourcing (BPO) that aims to create jobs for individuals with limited opportunity in rural or economically depressed communities. There are a number of new studies which show the significant business benefits for companies that partner with Impact Sourcing providers, including significant cost savings and proven social benefits. Additionally, Impact Sourcing can provide high-quality, reliable services at prices that are at least competitive with traditional BPO centers and, in some cases, almost 40 percent lower than what traditional providers can offer. It is estimated that 40% of companies currently outsourcing to traditional BPOs will allocate at least 25% of their budget toward Impact Sourcing providers by 2015. As a pioneer in Impact Sourcing, Samasource has connected over 3,700 poor women and youth across 9 countries to nearly $3 million in living wages. This work is sourced from some of the world's biggest enterprises including Google, Microsoft, Intuit, and LinkedIn. In this presentation, we explain what Impact Sourcing is, the benefits to clients and beneficiaries, and the forecasted growth of the industry.
10 Ways Your Blog Can Provide Real Value to You, Your Organization and Your B...Rob Cottingham
The document discusses how small pieces of personal information shared online through social media and apps can be pieced together to reveal more private details about a person's life. It notes that while participating in social media, people should be aware of the bigger picture of how their data could be used and should consider only sharing a small amount of intentionally revealed information. The post encourages bringing more awareness to privacy issues related to oversharing personal information online.
This document discusses how social media is changing B2B sales and communication. It notes that customers now find information online and do not consider email an effective communication tool. It recommends that sales teams adapt by modifying their sales process and structure to incorporate social media tools and create new content. Specifically, it suggests training teams on social tools, gradually modifying processes, and creating new content to engage customers and improve win rates and reduce acquisition costs.
Film studies focuses on directors, acting, scripts, cinematography, sound, animation, and film history and themes. Media studies examines television and radio ratings, media ownership and influence, representation, agenda setting, new technologies, trends, and politics and bias in media. The document provides an overview of the differences between film studies, which concentrates on the artistic elements of film, and media studies, which analyzes the business and social impact of television, radio, and emerging technologies. It encourages the reader to consider their interests to determine whether a future essay or paper should address topics in film studies or media studies.
This document summarizes a session by Darnley Etienne of Cardinal Health and Mary Ann Johnson of IBM on how Cardinal Health used IBM Web Content Manager to create, target, and optimize their web experiences. The session agenda includes an overview of Cardinal Health, the challenges they faced with an aging website platform, and how they addressed those challenges by using Web Content Manager's capabilities to create dynamic content, target content to specific user groups, and optimize the site through analytics.
The document provides an overview of three articles that discuss using blogs in the classroom. The articles find that blogging encourages students to write more and with more detail since their writing will be published online. They also describe different blog platforms that are suitable and secure for student use. Blogging is presented as an engaging way for students to communicate, share ideas, and for teachers to communicate with parents and students outside of class.
Girard Keynote InfoVision 2009 Enterprise Content and Communication: Are we r...John Girard
For the past two decades, public and private sector executives have struggled to develop effective ways of sharing what their organizations know. Driven by concerns such as downsizing, the impending retirement of baby boomers, terrorism, the troubling economy, and a host of other organizational challenges, many leaders have sought ways to share knowledge with both internal and external stakeholders. Despite the best efforts of many innovative leaders, few organizations have achieved the desired level of knowledge sharing. This is certainly not due to a lack of energy, enthusiasm, or excitement on the part of executives.
Today, ample resources exist for the executive who wishes to manage their organizational intellectual property - many proven tools and techniques exist to manage today’s knowledge assets. But what about the future? Will today’s baby-boomer based practices pass the test of time? Are our current processes the most relevant ones for the next generation of organizational leaders? This talk will focus on what we should be doing now (or soon) to ensure the next generation of organizational leaders know what we knew. In other words, are we creating organizational memories today, which will be useful to the leaders who follow us?
This document provides an overview of iOS development for beginners. It discusses the prerequisites for iOS development including registering as an Apple developer and installing the iOS SDK. It also outlines some key iOS frameworks and services like Core Location, Core Graphics, and iCloud. Finally, it briefly mentions new features in Xcode 4.2 like storyboarding and highlights opportunities for developers in areas like iCloud storage APIs.
Assessments are important tools that provide feedback on student learning, demonstrate understanding, and improve learning. They measure achievement, show comprehension, and enhance the learning environment. Assessments can go wrong if they are not congruent with learning goals, focus too heavily on standardized tests, or negatively impact teacher motivation. When used correctly, assessments benefit students by diagnosing strengths and weaknesses and informing teaching practices.
The document provides an overview of three articles that discuss using blogs in the classroom. The articles find that blogging encourages students to write more and with more detail since their writing will be published online. They also describe different blog platforms that are suitable and secure for student use. Blogging is presented as an engaging way for students to communicate, share ideas, and for teachers to communicate with parents.
This document contains questions and answers about a group of friends' 2012 Christmas dinner and gift exchange. It asks about the date of the previous year's dinner, what a hostess suggested for someone who didn't bring plates, how many emails were received from Latori about her gift list, who was last to submit their list and pissed off Jessica, when gift lists were due, who provided a photo list, who exceeded the 5 item limit, who did not meet the minimum items, who made a quote about the group being "po ass", and who suggested eating at home via Skype.
The document discusses how organizations can improve performance, reuse applications, and reduce costs to survive in today's economy. It recommends leveraging a smart SOA application infrastructure and IBM WebSphere Application Server v7 to deliver cost optimization and agility. It provides examples of how Cardinal Health and an agriculture insurance company achieved cost savings and performance improvements by adopting these approaches.
This session summarizes the key features and architectural challenges of integrating WebSphere Portal, WebSphere Commerce, and Web Content Management with external authentication using the Cardinal Health Portal solution. It provides an overview of the project, technical details, implementation challenges, and underlying integration of the CA Single Sign-On system with Portal, Commerce, and Content Management.
The Cathedral of Majorca is a Gothic building from the 14th century located between the Almudaina Palace and the Episcopal Palace, overlooking the Mediterranean Sea. It was built on the site of a former mosque and underwent reforms by architect Antoni Gaudí in the early 20th century. The interior contains several notable chapels and visitors can also see the cloister, chapter room, and treasury.
NGO Questionnaire Presentation for implementation of MDGsshomik2
This presentation is a report of a survery-questionnaire sent from DESA to all NGOs associated with the UN on their implementation of the MDGs. It also features two ideal NGOs from the North and South block countries respectively.
El documento describe el proceso de diagnóstico empresarial. Señala que es importante contar con el compromiso de la alta gerencia y definir objetivos claros. Además, requiere de un equipo responsable para recolectar información a través de técnicas como entrevistas, cuestionarios y observación. Finalmente, el diagnóstico debe analizar e interpretar la información para diseñar estrategias que mejoren la situación actual de la empresa.
El documento describe los procesos administrativos. Explica que Henri Fayol considerado el padre de la administración moderna, identificó las funciones básicas del proceso administrativo como la planeación, organización, dirección y control. También describe las dos fases del proceso, la mecánica que involucra la planeación y organización, y la dinámica que involucra la dirección y control. Luego define cada una de las cuatro funciones básicas del proceso administrativo.
KM (still) Matters: Lessons from the FieldJohn Girard
This document contains summaries of various topics related to knowledge management from the work of John P. Girard, Ph.D.:
1. It provides a brief biography of John P. Girard and lists some of his publications on knowledge management from 2009 to 2018.
2. It discusses the definition of knowledge management, presenting the most common words that appear in definitions and Girard's proposed definition as "the process of creating, sharing, using and managing the knowledge and information of an organization."
3. It examines the evolution of knowledge management over time from KM 1.0 to 2.0 and 2.5, exploring different conceptions of knowledge, information, and wisdom. It also references models like
Is Big Data the new Knowledge Management (KM)? John Girard
Keynote ICKSE 2018: In the past six years, there has been an eight-fold increase in Google searches for the term “Big Data.” Clearly, there is considerable interest in the term; however, is Big Data helping executives make better decisions? Does Big Data empower, liberate, or overwhelm decision makers? After briefly tracing the roots of this new domain, John shared case studies of Big Data in action through the lens of knowledge management. This thought-provoking and rather critical exploration was designed to encourage researchers to rethink if Big Data should be in their knowledge management research agenda.
John Girard's keynote talk at KM Singapore "Big Data: Friend, Phantom or Foe?" Asking and answering some of the tough questions leaders have about Big Data.
Putting Action Back in Knowledge Management John Girard
John Girard's masterclass at KM Singapore 2015 "Putting Action Back in Knowledge Management." A series of high impact activities to inspire and educate teams about KM.
Film studies focuses on directors, acting, scripts, cinematography, sound, animation, and film history and themes. Media studies examines television and radio ratings, media ownership and influence, representation, agenda setting, new technologies, trends, and politics and bias in media. The document provides an overview of the differences between film studies, which concentrates on the artistic elements of film, and media studies, which analyzes the business and social impact of television, radio, and emerging technologies. It encourages the reader to consider their interests to determine whether a future essay or paper should address topics in film studies or media studies.
This document summarizes a session by Darnley Etienne of Cardinal Health and Mary Ann Johnson of IBM on how Cardinal Health used IBM Web Content Manager to create, target, and optimize their web experiences. The session agenda includes an overview of Cardinal Health, the challenges they faced with an aging website platform, and how they addressed those challenges by using Web Content Manager's capabilities to create dynamic content, target content to specific user groups, and optimize the site through analytics.
The document provides an overview of three articles that discuss using blogs in the classroom. The articles find that blogging encourages students to write more and with more detail since their writing will be published online. They also describe different blog platforms that are suitable and secure for student use. Blogging is presented as an engaging way for students to communicate, share ideas, and for teachers to communicate with parents and students outside of class.
Girard Keynote InfoVision 2009 Enterprise Content and Communication: Are we r...John Girard
For the past two decades, public and private sector executives have struggled to develop effective ways of sharing what their organizations know. Driven by concerns such as downsizing, the impending retirement of baby boomers, terrorism, the troubling economy, and a host of other organizational challenges, many leaders have sought ways to share knowledge with both internal and external stakeholders. Despite the best efforts of many innovative leaders, few organizations have achieved the desired level of knowledge sharing. This is certainly not due to a lack of energy, enthusiasm, or excitement on the part of executives.
Today, ample resources exist for the executive who wishes to manage their organizational intellectual property - many proven tools and techniques exist to manage today’s knowledge assets. But what about the future? Will today’s baby-boomer based practices pass the test of time? Are our current processes the most relevant ones for the next generation of organizational leaders? This talk will focus on what we should be doing now (or soon) to ensure the next generation of organizational leaders know what we knew. In other words, are we creating organizational memories today, which will be useful to the leaders who follow us?
This document provides an overview of iOS development for beginners. It discusses the prerequisites for iOS development including registering as an Apple developer and installing the iOS SDK. It also outlines some key iOS frameworks and services like Core Location, Core Graphics, and iCloud. Finally, it briefly mentions new features in Xcode 4.2 like storyboarding and highlights opportunities for developers in areas like iCloud storage APIs.
Assessments are important tools that provide feedback on student learning, demonstrate understanding, and improve learning. They measure achievement, show comprehension, and enhance the learning environment. Assessments can go wrong if they are not congruent with learning goals, focus too heavily on standardized tests, or negatively impact teacher motivation. When used correctly, assessments benefit students by diagnosing strengths and weaknesses and informing teaching practices.
The document provides an overview of three articles that discuss using blogs in the classroom. The articles find that blogging encourages students to write more and with more detail since their writing will be published online. They also describe different blog platforms that are suitable and secure for student use. Blogging is presented as an engaging way for students to communicate, share ideas, and for teachers to communicate with parents.
This document contains questions and answers about a group of friends' 2012 Christmas dinner and gift exchange. It asks about the date of the previous year's dinner, what a hostess suggested for someone who didn't bring plates, how many emails were received from Latori about her gift list, who was last to submit their list and pissed off Jessica, when gift lists were due, who provided a photo list, who exceeded the 5 item limit, who did not meet the minimum items, who made a quote about the group being "po ass", and who suggested eating at home via Skype.
The document discusses how organizations can improve performance, reuse applications, and reduce costs to survive in today's economy. It recommends leveraging a smart SOA application infrastructure and IBM WebSphere Application Server v7 to deliver cost optimization and agility. It provides examples of how Cardinal Health and an agriculture insurance company achieved cost savings and performance improvements by adopting these approaches.
This session summarizes the key features and architectural challenges of integrating WebSphere Portal, WebSphere Commerce, and Web Content Management with external authentication using the Cardinal Health Portal solution. It provides an overview of the project, technical details, implementation challenges, and underlying integration of the CA Single Sign-On system with Portal, Commerce, and Content Management.
The Cathedral of Majorca is a Gothic building from the 14th century located between the Almudaina Palace and the Episcopal Palace, overlooking the Mediterranean Sea. It was built on the site of a former mosque and underwent reforms by architect Antoni Gaudí in the early 20th century. The interior contains several notable chapels and visitors can also see the cloister, chapter room, and treasury.
NGO Questionnaire Presentation for implementation of MDGsshomik2
This presentation is a report of a survery-questionnaire sent from DESA to all NGOs associated with the UN on their implementation of the MDGs. It also features two ideal NGOs from the North and South block countries respectively.
El documento describe el proceso de diagnóstico empresarial. Señala que es importante contar con el compromiso de la alta gerencia y definir objetivos claros. Además, requiere de un equipo responsable para recolectar información a través de técnicas como entrevistas, cuestionarios y observación. Finalmente, el diagnóstico debe analizar e interpretar la información para diseñar estrategias que mejoren la situación actual de la empresa.
El documento describe los procesos administrativos. Explica que Henri Fayol considerado el padre de la administración moderna, identificó las funciones básicas del proceso administrativo como la planeación, organización, dirección y control. También describe las dos fases del proceso, la mecánica que involucra la planeación y organización, y la dinámica que involucra la dirección y control. Luego define cada una de las cuatro funciones básicas del proceso administrativo.
KM (still) Matters: Lessons from the FieldJohn Girard
This document contains summaries of various topics related to knowledge management from the work of John P. Girard, Ph.D.:
1. It provides a brief biography of John P. Girard and lists some of his publications on knowledge management from 2009 to 2018.
2. It discusses the definition of knowledge management, presenting the most common words that appear in definitions and Girard's proposed definition as "the process of creating, sharing, using and managing the knowledge and information of an organization."
3. It examines the evolution of knowledge management over time from KM 1.0 to 2.0 and 2.5, exploring different conceptions of knowledge, information, and wisdom. It also references models like
Is Big Data the new Knowledge Management (KM)? John Girard
Keynote ICKSE 2018: In the past six years, there has been an eight-fold increase in Google searches for the term “Big Data.” Clearly, there is considerable interest in the term; however, is Big Data helping executives make better decisions? Does Big Data empower, liberate, or overwhelm decision makers? After briefly tracing the roots of this new domain, John shared case studies of Big Data in action through the lens of knowledge management. This thought-provoking and rather critical exploration was designed to encourage researchers to rethink if Big Data should be in their knowledge management research agenda.
John Girard's keynote talk at KM Singapore "Big Data: Friend, Phantom or Foe?" Asking and answering some of the tough questions leaders have about Big Data.
Putting Action Back in Knowledge Management John Girard
John Girard's masterclass at KM Singapore 2015 "Putting Action Back in Knowledge Management." A series of high impact activities to inspire and educate teams about KM.
John P. Girard, Ph.D.'s talk at Sales & Marketing Middle East. Everyone is talking about big data. Lots of people of selling big data. Many leaders are wondering about big data. An honest, sans hype, overview of where we are in the big data space.
Big Data Keynote - SAIS 2015 - John GirardJohn Girard
John Girard's keynote "Big Data: Something Old, Something New, Something Borrowed, Something Blue?"
at Eighteenth Annual Conference of the Southern Association for Information Systems (SAIS) in Hilton Head, SC
John Girard's talk for KM Russia 2014 in which he explores the relationship between knowledge management and big data through the lens of technology, leadership and culture
Big Data: A Decision Maker’s Friend, Phantom, or Foe? John Girard
John Girard's IACIS 2014 keynote: Big Data: A Decision Maker’s Friend, Phantom, or Foe?
In the past three years there has been a 10-fold increase in Google searches for the term “Big Data.” Clearly there is considerable interest in the term; however, is Big Data helping executives make better decisions? Does Big Data empower, liberate, or overwhelm decision makers?
A Leader's Guide to Knowledge Management - International Institute for Applie...John Girard
This document discusses strategies for organizing knowledge in the big data era. It introduces the concept of "sagology", which is defined as the study of organizational wisdom with reference to technology, leadership, culture, process and measurement. The document outlines an agenda for a workshop on knowledge management, discussing topics like the different types of knowledge that exist, tools and techniques for knowledge sharing, and guiding organizations into the future. It also examines challenges of information overload and anxiety, and how leadership can help dismantle barriers to accessing and sharing knowledge.
The document discusses the importance of communication for leaders. It states that communication is the leader's primary job function, with leaders spending 80% of their time communicating through phone calls, online interactions, and informal talks. Effective communication is critical for today's complex business environment. The document provides an overview of communication concepts like models of communication, ensuring understanding between parties, and choosing appropriate channels to convey messages. It emphasizes that leadership communication should be purpose-driven to direct attention toward organizational goals.
Empowering Knowledge Workers in the Arab WorldJohn Girard
John's talk "Empowering Knowledge Workers in the Arab World" at 2nd International Conference in Administrative Development & Knowledge Management in Khartoum, Sudan
Social Knowledge: Are You Ready for the Future?John Girard
Knowledge management is the creation, transfer, and exchange of organizational knowledge to gain a competitive advantage. Managers often complain of information overload and waste time locating information. The amount of information in the world is growing exponentially, doubling every few years, making it difficult to gain knowledge and wisdom from all the data and information.
St. Matthew's University Faculty RetreatJohn Girard
The document is a presentation about educating millennials given by John Girard at St. Matthew's University. It discusses the differences between millennials and previous generations in their use of technology and learning styles. It also explores trends in social media use and how faculty can leverage digital tools to engage millennial students. The goal is to facilitate a dialogue on enhancing student success through understanding changing student profiles and the impact of technology.
Simple Ideas - Abu Dhabi Chamber of CommerceJohn Girard
This document discusses various topics related to knowledge management including:
- Definitions of data, information, knowledge, and wisdom. Knowledge is broadly defined to include information, data, communication, and culture.
- Different types of knowledge including tacit knowledge that is harder to articulate and explicit knowledge that is easier to share.
- Models for the exchange and transfer of knowledge between tacit and explicit forms.
- The importance of leadership, culture, measurement, process, and technology in enabling knowledge sharing. Open leadership principles are outlined.
- The difference between known knowns, known unknowns, and unknown unknowns and how this relates to organizational knowledge.
Elevate Your Nonprofit's Online Presence_ A Guide to Effective SEO Strategies...TechSoup
Whether you're new to SEO or looking to refine your existing strategies, this webinar will provide you with actionable insights and practical tips to elevate your nonprofit's online presence.
This presentation was provided by Racquel Jemison, Ph.D., Christina MacLaughlin, Ph.D., and Paulomi Majumder. Ph.D., all of the American Chemical Society, for the second session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session Two: 'Expanding Pathways to Publishing Careers,' was held June 13, 2024.
This presentation was provided by Rebecca Benner, Ph.D., of the American Society of Anesthesiologists, for the second session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session Two: 'Expanding Pathways to Publishing Careers,' was held June 13, 2024.
A Visual Guide to 1 Samuel | A Tale of Two HeartsSteve Thomason
These slides walk through the story of 1 Samuel. Samuel is the last judge of Israel. The people reject God and want a king. Saul is anointed as the first king, but he is not a good king. David, the shepherd boy is anointed and Saul is envious of him. David shows honor while Saul continues to self destruct.
Leveraging Generative AI to Drive Nonprofit InnovationTechSoup
In this webinar, participants learned how to utilize Generative AI to streamline operations and elevate member engagement. Amazon Web Service experts provided a customer specific use cases and dived into low/no-code tools that are quick and easy to deploy through Amazon Web Service (AWS.)
2. “a
group
of
obviously
related
units
of
which
the
degree
and
nature
of
the
rela�onship
is
imperfectly
known”
www.lc-‐me.com
2
info@lc-‐me.com
3. Could
this
happen
to
you?
Data
Communication Information
Culture
knowledge is "defined broadly
to include information, data,
communication and culture”
(p. 293)
What
is
knowledge?
www.lc-‐me.com
3
info@lc-‐me.com
4. Wisdom
Ackoff’s Apex
Understanding
Knowledge Knowledge
Wisdom:
Information
The collective and individual
Data experiences of applying
knowledge to the solution of
problems (p. 373).
The
Cogni�ve
Hierarchy
October 27, 1917
Q1 - What time is it?
Q2 – Where are these people?
Q3 – Why is the boy smiling?
The
difference
.
.
.
Data
to
Knowledge
Easier to document and Explicit
share
Contributes to Easier to
efficiency replicate
20%
Leads to
competency
Michael Polanyi 80% Tacit Carla O’Dell
Harder to articulate
Harder to steal
Higher competitive
advantage Harder to transfer
O’Dell, C. (2002, May). Knowledge Management New Generation.
Presented at the APQC’s 7th Knowledge Conference, Washington, DC.
Types
of
Knowledge
www.lc-‐me.com
4
info@lc-‐me.com
7. Including Ray Downey, Special Operations Command lost 95 men that day
– totaling 1,600 years of experience. (emphasis added)
TLC:
Leadership
Share
constantly
Respect
that
your
to
build
trust.
customers
and
Nurture
curiosity
employees
have
and
humility.
power.
Hold
openness
Forgive
failure.
accountable.
http://www.charleneli.com/resources/new-‐rules/
Open
Leadership
http://www.slideshare.net/charleneli/openness-‐audit
Openness
Audit
www.lc-‐me.com
7
info@lc-‐me.com
8. “. . . there are known knowns; there are things we know that we know. There are known
unknowns; that is to say there are things that we now know we don’t know. But there are also
unknown unknowns — there are things that we do not know we don't know.”
A
leader’s
view
on
“knowing”.
.
.
Unknown Unknown
Knowns Unknowns
HP
Known Known
Knowns Unknowns
Comp
Intell
Knowns
and
Unknowns
Somewhere on the West Coast
Unknown
unknowns
www.lc-‐me.com
8
info@lc-‐me.com
9. How
do
you
inspire
communica�on?
We believe our first responsibility is to the doctors, nurses and patients,
to mothers and fathers and all others who use our products and services.
In meeting their needs everything we do must be of high quality.
We must constantly strive to reduce our costs
in order to maintain reasonable prices.
Customers' orders must be serviced promptly and accurately.
Our suppliers and distributors must have an opportunity
to make a fair profit.
We are responsible to our employees,
the men and women who work with us throughout the world.
Everyone must be considered as an individual.
We must respect their dignity and recognize their merit.
They must have a sense of security in their jobs.
Compensation must be fair and adequate,
and working conditions clean, orderly and safe.
We must be mindful of ways to help our employees fulfill
their family responsibilities.
Employees must feel free to make suggestions and complaints.
There must be equal opportunity for employment, development
and advancement for those qualified.
www.jnj.com/our_company/our_credo/
Our
Credo
(Johnson
&
Johnson)
We must provide competent management,
and their actions must be just and ethical.
We are responsible to the communities in which we live and work
and to the world community as well.
We must be good citizens – support good works and charities
and bear our fair share of taxes.
We must encourage civic improvements and better health and education.
We must maintain in good order
the property we are privileged to use,
protecting the environment and natural resources.
Our final responsibility is to our stockholders.
Business must make a sound profit.
We must experiment with new ideas.
Research must be carried on, innovative programs developed
and mistakes paid for.
New equipment must be purchased, new facilities provided
and new products launched.
Reserves must be created to provide for adverse times.
When we operate according to these principles,
the stockholders should realize a fair return.
www.jnj.com/our_company/our_credo/
Our
Credo
(Johnson
&
Johnson)
www.lc-‐me.com
9
info@lc-‐me.com
10. Impact
of
Culture
on
Communica�on
h�p://www.triballeadership.net/what-‐is-‐tribal-‐leadership/diagnosing-‐culture
Tribal
Leadership
h�p://www.triballeadership.net/audio-‐book
Free
Audio
Book
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11. Emphasis
on
So�
Skills
It
is
clear
that
Arab
CEOs
favor
so�
skills
such
as
problem-‐solving
and
communica�on
skills
over
the
ability
to
perform
rou�ne
tasks.
The
Interna�onal
Labor
Organiza�on
corroborates
these
finding
when
sugges�ng
that
employability
is
closely
linked
to
the
capacity
of
an
individual
to
adapt
to
change
and
the
ability
to
combine
different
types
of
knowledge
and
build
on
them
by
managing
self-‐learning
throughout
his/her
working
life
Emphasis
on
So�
Skills
Hofstede:
Cultural
Dimensions
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12. Canada
6
5
Singapore
USA
4
3
2
1
Japan
0
England
South
Africa
(B)
Australia
South
Africa
(W)
Power
Distance
Prac�ce
Power
Distance
Value
Cultural
Dimensions:
Power
Distance
Cultural
Metaphors
Will
people
understand
your
message?
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13. TACIT
n Ext
tio ern
za a
i
ial
liz
Soc
ati
on
EXPLICIT
TACIT
on
Co
Measurement
ati
Leadership
mb
liz
in
na r a ti
on
Process Inte
Technology
Culture
EXPLICIT
Exchange
and
Transfer
of
Knowledge
Kn
ow
le
dg
14 November 2004
Wisdom
e
Ed
ge
“With 3,600 stores in the United States and
Understanding
roughly 100 million customers walking
n
Knowledge
tio
Knowledge
ea
through the doors each week, Wal-Mart has
Cr
access to information about a broad slice of
ge
led
America Information
. . . The data are gathered item by
ow
Kn
item at the checkout aisle, then recorded,
mapped and updated by store, by state, by
Data
region . . . By its own account Wal-Mart has
460 terabytes of data.” ( 750,000 CDs 1 terabyte ~
1,000,000 MB)
Hurricane
The
Knowledge
Edge
–
The
Ul�mate
Goal
39
— Bed
— Slumber
— Rest
— Night
— Pajamas
— Awake
— Pillow
— Blanket
— Snore
— Dream
* Developed by Nancy Dixon
Memory
Test*
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14. Records Artificial
Data Communities
Management
Integration Intelligence of
Taxonomies Practice
Subject Expertise
Data Classification
Warehouse Ontologies Locator
Document Enterprise After
Management Portal Action Review
Database Forms Web
Management Management Portal
Group Ware
Virtual
Content Collaboration
Management Search
Engine
Storytelling
Data Information Knowledge
Management Management Management
* Developed by Denise Charbonneau (TBS) and Dr. John Girard
Interrela�onship
of
DM,
IM,
KM*
1. What was planned?
2. What happened?
3. What is the delta?
4. What do we do about it?
A�er
Ac�on
Review
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15. 45
h�p://www.youtube.com/watch?v=Hzgzim5m7oU
The
Right
Message
Purpose
of
Story
Ø Sparking
ac�on
Ø Communica�ng
who
you
are
Ø Transmi�ng
values
Ø Fostering
collabora�on
Ø Taming
the
grapevine
Ø Sharing
knowledge
Ø Leading
people
into
the
future
www.stevedenning.com/SIN-136-HBR-publishes-Telling-Tales.html
Storytelling
by
Steve
Denning
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16. In
June
of
1995,
a
health
worker
in
a
�ny
town
in
Zambia
went
to
the
Web
site
of
the
Centers
for
Disease
Control
and
got
the
answer
to
a
ques�on
about
the
treatment
for
malaria.
Remember
that
this
was
in
Zambia,
one
of
the
poorest
countries
in
the
world,
and
it
happened
in
a
�ny
place
600
kilometers
from
the
capital
city.
But
the
most
striking
thing
about
this
picture,
at
least
for
us,
is
that
the
World
Bank
isn't
in
it.
Despite
our
know-‐how
on
all
kinds
of
poverty
related
issues,
that
knowledge
isn‘t
available
to
the
millions
of
people
who
could
use
It.
Imagine
if
it
were.
Think
what
an
organiza�on
we
could
become.
HBR
May
2004
Snowden,
‘we
can
always
know
more
than
we
can
tell,
and
we
will
always
tell
more
than
we
can
write
down.’
However,
Snowden
suggests:
I
can
speak
in
five
minutes
what
it
will
otherwise
take
me
two
weeks
to
get
round
to
spend
a
couple
of
hours
wri�ng
it
down.
The
process
of
wri�ng
something
down
is
reflec�ve
knowledge;
it
involves
both
adding
and
taking
away
from
the
actual
experience
or
original
thought.
Reflec�ve
knowledge
has
high
value,
but
is
�me
consuming
and
involves
loss
of
control
over
its
subsequent
use.
Wri�ng
the
Future
Ø excite
change
in
a
very
large
bureaucra�c
organiza�on
Ø Five
years
in
the
future
Ø Balance
of
real
and
imaginary
Cri�cal
Success
Factors:
Ø Look
of
the
story
Ø Believable
Ø Execu�ve
Support
For complete stories see: www.johngirard.net
Guiding
Government
Leaders
into
the
Future
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19. A
New
Approach
to
Mee�ngs
h�p://www.youtube.com/watch?v=6FAsZ4J8O70
Can
social
technology
solve
the
problem?
Measuring
Success
h�p://www.youtube.com/watch?v=GEHilEXW_wY
A
word
on
incen�ves
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20. 59
h�p://www.youtube.com/watch?v=jnwQYwAnud4
Final
Thoughts:
The
Right
Message
www.sscs.ae
or
www.km-‐me.com
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