The document outlines a new shared vision for reemployment services for unemployment insurance (UI) claimants. It aims to create a more consistent and integrated national system using the latest technologies. The goals are to better meet the needs of unemployed workers through a single workforce system where UI is a core program, with enhanced reemployment services available through a common front door. The document calls for state pilots and innovative strategies to help realize this new vision, including a focus on skills transferability and using social media for outreach and services.

1. Road to Recovery
Strategies for Reemployment
Re-envisioning
Reemployment Services
for UI Claimants

2. Challenges
 A patchwork of reemployment services (WPRS,
REAs, etc) today that do not fully address the needs
of UI claimants
 Remote claims processes continue to distance
claimants from One-Stop service delivery structure
 UI as a mandatory One-Stop partner never fully
realized
 An uneven approach by the workforce system to
serve UI claimants

3. A Shared Vision
 Fed/State/Local Workgroup Developed the
Vision
 Final Workgroup Report at
https://www.workforce3one.org/view/4011107
031082285406/info
 Rolled Out Officially at Reemployment
Summit in December 2010

4. Goals
 A consistent national vision for service delivery to UI
claimants building on and realizing current workforce
system principles
 A new framework to meet the needs of unemployed
workers as our economy continues to shift
 Using the latest technologies to support service
delivery
 An open vision with opportunity for ongoing
innovation
 Realizing a commitment and obligation to a critical
customer – the UI Claimant

5. New Shared Vision/Old Principles
 A single, integrated workforce system with UI
as a core program providing income support
 UI claimants are job seekers too and a
customer of the entire workforce system
 A workforce system with a “common front
door”
 Enhanced reemployment services for all job
seeker customers

6. A Call to Innovate!
Transformational Elements of New Vision:
 Common “Front Door” supported by
integrated customer registration/common
customer record
 “Real Time Triage” – integrated/automated
data & information driving service
delivery/customer choice throughout service
delivery cycle
 Focus on Skills Transferability
 Social Media for Outreach & Service Delivery

7. Making the Vision Real
 Multi-Layered Communications
 Building Open-Source “Common Front Door”
 Funding Pilots to Support Innovation the
Transformational Elements
 Capturing/Disseminating Best Practices
Aligned with the Vision
 Development of Other Tools/Products
 Promote State Adoption By Convening
Strategic Planning Institute for State Teams

8. Next Steps
 State Pilots in Collaboration with the National
Association of State Workforce Agencies
(NASWA) and Evaluation
 3 pilots focused on first three elements;
 2 pilots focused on social media
 Best Practices Collection/Dissemination
 Workforce Innovation Fund Grants Coming
Soon – More Opportunities for State/Local
Innovation around Vision

9. Other Reemployment Strategies
 Focus on new strategies for serving the long
term unemployed
 New service delivery models that encourage
employer hiring (On-The-Job Training,
Apprenticeship, work-based training
programs, etc.)
 Starting to re-think business engagement
strategies in current economic climate

10. Gay Gilbert, Administrator
Office of Unemployment Insurance
U.S. Department of Labor
Employment and Training Administration
(202) 693-3029
gilbert.gay@dol.gov