Amy Smith asmith@corp.EarthLink.com O: 603.314.2416 EarthLink Business Support 1.800.401.7908 support@corp.EarthLink.com EarthLink Business Sales 1.800.401.7908 sales@corp.EarthLink.com EarthLink Business Website www.EarthLinkBusiness.com EarthLink Business Blog www.EarthLinkBusiness.com/blog EarthLink Business on Twitter @EarthLinkBiz EarthLink Business on LinkedIn linkedin.com/company/EarthLink-Business EarthLink Business on Facebook facebook.com/EarthLinkBusiness

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m y L in k C u s t o m e r P o r t a l
P re s e nte d b y J a me s
P e r u llo , J . D .

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Service Beyond Your Expectations
• Take care of business quickly with secure online tools
– View and pay your bill
– Track order status
– Open and monitor service tickets
– Download reports
– Live-chat with Customer Care
• Management with intuitive design and relevant data
– One-click up/down status of all data services
– Embedded Google Maps app lets your drill into details
– 24x7 monitoring system automatically opens a service ticket if data
circuits go down
• Frequent customer-driven improvements
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Richly Featured
Single view for Flexible Secure login
Unlimited
all services and permissions and password
accounts
locations and views reset
Easily open and Monitor service Instant
Complete order
update service tickets and up/down
status
tickets network events status
Comprehensive
Embedded On-the-fly call
Detailed email and
Google Map of reroute and
reporting domain
services allocation*
controls*
Integrated
View, print, Homepage
Simple online with Hosted
and download dashboard with
payments Voice and
invoices summary data
Security*
3 * Limited availability

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Spend Time Where It Counts
• No need to open a • No need to pick up
service ticket the phone
– Ping monitoring system – See all of the information
automatically opens a you need about your order
ticket for you if a data status, including equipment
circuit goes down and installation details
– Triage and resolution on – Change account
the ticket begin without any information or service
action required from you features anytime
– Track progress online with – Convenient chat and email
up-to-the-minute status options

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Manage Expenses
• Robust reporting options help
you review data usage, call
detail, and more
• Detailed invoices available
online
• 13-month invoice archive
• Simple online payments with
no fees
• Optional monitoring and
management services free
your IT staff to focus on
important projects

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Find What You Need Fast
• Intuitive navigation
• Toolbar on every page with
one click to:
– Google Map of your
locations
– Current up/down status
– Search, Help, and
Favorites
• Summary reports on the
Homepage
• Integrated access to all of your
services and locations

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Control and Efficiency
• Customizable Account Administration
– Quickly add new (unlimited) users
– Flexibility to set up/manage user account access
• Customizable User Permission Levels
– Set permissions based on what those users should
see
• Select users’ level of access for each feature
• Manage from an account level or a feature level –
it’s your choice!
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8. How myLink Stacks Up 8
Feature Carrier Carrier CLEC EarthLink Business
Portals SMB Portals Portals myLink
Ping Monitoring
Proactive Outage Tickets
Online Toll-Free Reroute
Utilization Trend Reports
Availability Trend Reports
Drill-Down Site Map
Exportable Order Reports
Standard Offering Premium Service Competitive Data Planned for 2012 Release Not Available
(Costs Extra) Unavailable

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Virtual Tour of MyLink
Not all features described are available to every customer.
9 Features vary by services ordered and location.

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One-Click to Status & Help
myLink Bookmarks
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One-Click Map
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Homepage Summary
• Account Info
• Quick Links
• Order Status
• Billing
• Service Tickets
• Most Active Data
Circuits
• News & Updates

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Homepage Summary
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Find Details Fast
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Toll-Free Reroute
• Make immediate routing
changes:
– To specific ring-to
numbers, or
– to routing plans
• Disaster
• Percent Allocation
• Unlimited Flexibility
• Perfect for
– Disaster mitigation
– Unexpected call
volume

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Toll-Free Percent Allocation
• Redistribute call volume evenly
(and instantly)
• Prevents heavy inbound traffic
from causing missed calls

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Line Features

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DID Reroute
• Make immediate
changes to the routing
of Direct Inward Dial
numbers
• Administrative and
limited rights settings
allow greater flexibility
for management

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Convenience and flexibility
• Email administration made easy
– View your domain information with a simple click of the mouse
– Add, search and edit POP accounts easily from one access point
– Manage Forwards, Spam Control settings and CatchAll from one interface
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Robust Support Tools
– Create, update, and track service tickets
– Request a Move, Add or Change
– Find answers in our Knowledge Center
– Contact Us via chat, email, or phone

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Reporting
• One click access to your voice and data services
reports
– Easily export to your local systems
– Analyze your usage anyway that you want

22. Save time, speed delivery, 22
track and manage expenses
• Invoices
– View and download your
invoices
– Pay your invoice online
– Access up to 13 months of
invoice history
– Print, review and compare
as needed
– Choose to receive automated
notices when new invoices
are available
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Hosted Security for MPLS

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Line Quality Testing

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Customer-Driven Progress
• EarthLink Business is committed to delivering
tools that make you more productive.
• Coming soon:
– Enhanced order status
– New service ticket functionality
– Customizable dashboards
– And much, much more!

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Contact Info
James Perullo, J.D., Account Executive
160 South River Road
Bedford, NH 03110
JPerullo@corp.EarthLink.com
O: 603.314.2415
C: 978.500.0930
twitter.com/JamesPerullo
linkedin.com/in/JamesPerullo888CloudComputing