Slides from Kate O'Neill's presentation at the GIANT UX Conference in Charleston, SC in June 2015. From the session description:
"Marketing ain’t what it used to be. (Thank goodness.)
Gone are the days when merely being slick and pushy would result in long-term profitability. The era of data-validated customer insights is giving preference to marketers who understand how to create a meaningful and relevant connection with customers, giving user experience an advantage in effectiveness.
In this session, meaningful marketing expert Kate O’Neill will explore the overlap between meaningful experiences and effective marketing, and offer an approach to an integrated framework that places the customer first, emphasizes knowledge gathering, and, over time, results in greater profitability."
Allen Gannett, Founder & CEO, TrackMaven
We are getting sucked into a content marketing death spiral. Brands compete in a race to the bottom, then complain about how hard it is to be heard over the noise. How can we pull ourselves out of the echo chamber and refocus on delivering value? In this session, we’ll take a deep dive into what’s working (and not working) in marketing today. Allen Gannett will outline the headwinds marketing executives face in scaling an effective digital marketing program and leave you with five clear strategies to course-correct your organization’s approach to digital.
This document outlines 9 social media best practices for franchises. The practices include having one Facebook page per location, posting to social media every day with shareable content like Facebook Live videos, responding to all customers on social media, appointing a social media leader at headquarters to guide franchisees, and trying one new thing on social media. Regular posting is important as a Facebook page with no new posts in 2 weeks means a business is inactive.
The impact of social signals on search engine results is a topic that has been widely discussed among the SEO and social media communities. Join Jen from Moz and Andrew from Sprout Social as they delve into the impact of social shares on organic traffic and how to increase your overall shares to generate more search traffic.
Among other things, you’ll learn how to:
- Increase your organic traffic with social media.
- Get your content to rank with social sharing.
- Write content that attracts more social shares.
Steps to Converting Exisiting Visitors to Customers Using Data, Testing and Personalization presented by Greg Ng, CXO, Brooks Bell Interactive, at Triangle AMA Digital Marketing Camp on Feb 29, 2102. www.triangleama.org
How to Use Snapchat in the Tourism IndustryKate Talbot
This document discusses how brands can use Snapchat to engage new audiences, particularly millennials. It outlines several Snapchat marketing strategies like geofitlers, contests, influencer takeovers and ephemeral storytelling. The document also compares Snapchat to Instagram Stories and explores future opportunities with Snapchat like augmented reality and an open API. It advocates that Snapchat can help boost brand awareness, engagement and ROI through creative storytelling and community building.
This document discusses the importance of monitoring websites to track metrics like traffic, usage, and performance. It notes several key metrics to watch such as unique visitors, page views, bounce rate, and conversion rate. The document stresses that monitoring websites allows problems to be identified and addressed early before they negatively impact the user experience.
The document discusses building a framework for calculating social lifetime value. It outlines five key questions asked: 1) What previous approaches have been used? 2) What is defined as social media? 3) How does on-site activity factor in? 4) How can social media channels be tied together? 5) How can lifetime value be calculated? The document advocates tracking different social media channels separately and considering the various touchpoints in the user journey, from social referrals to on-site sharing and engagement, in order to accurately measure lifetime value.
This presentation was given during the MNSearch event where I talked all about visual content and how to promote, share and take the most advantage of it into an overall marketing strategy.
Allen Gannett, Founder & CEO, TrackMaven
We are getting sucked into a content marketing death spiral. Brands compete in a race to the bottom, then complain about how hard it is to be heard over the noise. How can we pull ourselves out of the echo chamber and refocus on delivering value? In this session, we’ll take a deep dive into what’s working (and not working) in marketing today. Allen Gannett will outline the headwinds marketing executives face in scaling an effective digital marketing program and leave you with five clear strategies to course-correct your organization’s approach to digital.
This document outlines 9 social media best practices for franchises. The practices include having one Facebook page per location, posting to social media every day with shareable content like Facebook Live videos, responding to all customers on social media, appointing a social media leader at headquarters to guide franchisees, and trying one new thing on social media. Regular posting is important as a Facebook page with no new posts in 2 weeks means a business is inactive.
The impact of social signals on search engine results is a topic that has been widely discussed among the SEO and social media communities. Join Jen from Moz and Andrew from Sprout Social as they delve into the impact of social shares on organic traffic and how to increase your overall shares to generate more search traffic.
Among other things, you’ll learn how to:
- Increase your organic traffic with social media.
- Get your content to rank with social sharing.
- Write content that attracts more social shares.
Steps to Converting Exisiting Visitors to Customers Using Data, Testing and Personalization presented by Greg Ng, CXO, Brooks Bell Interactive, at Triangle AMA Digital Marketing Camp on Feb 29, 2102. www.triangleama.org
How to Use Snapchat in the Tourism IndustryKate Talbot
This document discusses how brands can use Snapchat to engage new audiences, particularly millennials. It outlines several Snapchat marketing strategies like geofitlers, contests, influencer takeovers and ephemeral storytelling. The document also compares Snapchat to Instagram Stories and explores future opportunities with Snapchat like augmented reality and an open API. It advocates that Snapchat can help boost brand awareness, engagement and ROI through creative storytelling and community building.
This document discusses the importance of monitoring websites to track metrics like traffic, usage, and performance. It notes several key metrics to watch such as unique visitors, page views, bounce rate, and conversion rate. The document stresses that monitoring websites allows problems to be identified and addressed early before they negatively impact the user experience.
The document discusses building a framework for calculating social lifetime value. It outlines five key questions asked: 1) What previous approaches have been used? 2) What is defined as social media? 3) How does on-site activity factor in? 4) How can social media channels be tied together? 5) How can lifetime value be calculated? The document advocates tracking different social media channels separately and considering the various touchpoints in the user journey, from social referrals to on-site sharing and engagement, in order to accurately measure lifetime value.
This presentation was given during the MNSearch event where I talked all about visual content and how to promote, share and take the most advantage of it into an overall marketing strategy.
The document summarizes social media trends and how to succeed on social media platforms. It provides statistics on user engagement on Facebook, Twitter, Google+, and location-based apps like Foursquare. Key points include that the average user is connected to 80 community pages/groups on Facebook, 75% of Facebook brand likes come from ads, and Foursquare now has 10 million users with opportunities for brands to engage locally through deals. Social media platforms like Facebook and search engines are shifting to prioritize how information finds users rather than how users find information.
The document outlines the agenda for a Kapost webinar on tackling social media within their platform. The webinar will discuss how social media works in Kapost, how to send social promotions through the platform, how to build a social messaging machine, and what social metrics Kapost can track. Attendees are invited to ask questions in the chat.
Hashtags are used on Twitter by adding a # symbol before a word or phrase. This helps categorize tweets so they can be easily searched and found as trending topics. Some advantages of using hashtags include joining conversations, promoting your profile, and finding timely information. When using hashtags, include no more than two per tweet, use relevant topics, and check their popularity on sites like Hashtags.org. Hashtags, when used correctly, can enhance Twitter marketing.
Information Builders hosted a contest in which it posted cartoons to its social feeds and asked the public to submit their best captions. This presentation contains all of the cartoons with our own captions and the winning captions included.
The document discusses using social media analytics to track activity, audience, engagement, and referral metrics across platforms like Facebook, Twitter, YouTube, and Pinterest. It provides sample metrics for September 2015, such as 351 total posts across platforms, over 13,000 Facebook followers, and over 93,000 total user engagements. The document questions what actions to take based on these collected analytics numbers.
Twitter has spawned a wealth of supporing tools & services. This presentation looks at some of the best ones as well as interesting ways that brands can use Twitter to talk to consumers.
Social Media: Finding the Reality In 2.0 ExpectationsKate O'Neill
From the Digital Nashville Education Series event on November 4th, 2009. Discusses how to get beyond the hype and understand a bit deeper what social media is about, where it's going, and how your business can derive value from participating.
Highlighters, Candy Bars, & Microphones: A New View of Social Media for HRKate O'Neill
What do you get when a marketing analytics expert and a talent management expert combine their thinking on how social media can work for companies? A holistic philosophy about how to engage your internal and external audiences alike through your social media presence. And somehow, that makes us think about candy bars...
The document provides departmental feedback broken down into categories and key stage comparisons. It analyzes feedback for different departments and compares performance across key educational stages. The feedback aims to identify strengths and weaknesses through comparative analysis to help departments improve.
Analytics, Search, Social Media, and Optimization: Why Has Marketing Gotten S...Kate O'Neill
From search and social media to analytics and optimization, marketing has really gotten geeky. It's nearly impossible to keep up, so what should business owners know about online marketing in order to make good decisions about their web presence? This presentation is both a broad overview of key web marketing disciplines as well as a quick dive into some of the concepts and vocabulary behind them.
Presented on Wednesday, August 18th to the Women Business Owners Special Interest Group of the Nashville Area Chamber of Commerce.
Metrics that Matter - Kate O'Neill - #AAN2014Kate O'Neill
Presented at the Association of Alternative Newsmedia 2014 conference.
Session description from event program:
"Everything you think you know about pageviews is wrong. A page view means that someone visited your site. And that’s about all it means. But how many visitors you had really doesn’t tell you much of anything about how successful your online content is and, in turn, how successful your online business model will be. The key is turning visitors into readers and readers into audience members. And that means starting from the end and identifying at metrics that matter, then working backward to make sure you are strategically acting to drive those metrics."
Digital PR Basics for Nonprofits - How to Get Visibility for Your CauseJulia Campbell
It's a crowded, cluttered, noisy online landscape, with information coming at us from every angle. How can a small nonprofit stand out without spending hours on social media or tons of money on advertising? In this webinar, Nonprofit Digital PR expert Julia Campbell will explain the concept of Digital PR, why it's vital for nonprofits, and how to start a Digital PR plan. Nonprofits will come away with techniques that they can implement to build movements and connect with supporters, in an authentic and ethical way.
Learning objectives:
What is Digital PR and why it's more than just "getting on social media"
How to start a manageable Digital PR Plan for your nonprofit
Tried-and-true techniques and tools to manage online overwhelm and get better results from your digital marketing activities
The Meaning of Place: Keynote Address from CIVSA 2015Kate O'Neill
Kate O'Neill gave a presentation on the meaning of place. She discussed how the meaning of a place comes from people feeling empowered to create their own experiences there, the stories that are collectively told about the place, and the community that is created. She used examples of college campuses, cities like Nashville, and conferences to illustrate how meaning arises in different contexts through shared experiences and narratives.
In her presentation for our SEJThinkTank webinar series, Debbie talks about how big brands can create unique campaigns, combine event and social marketing, and handle crisis with ease. Good for brand both big and small!
The document discusses how data and creativity can work together in marketing. It provides examples of how insights from data sources like search, social media, blogs and reviews can provide information about customer needs and opinions. These insights can then inspire creative solutions to help brands better meet customer wants and disrupt industries. The document argues that when used properly, data can help marketers challenge assumptions and be more innovative, ultimately benefiting both brands and customers.
Digital Marketing Strategy presentation for the KitKat brandKnowcrunch
Knowcrunch graduates of the Masterclass in Digital & Social Media in Athens (Sept '22), worked for three months and presented a complete digital & social media marketing strategy for the KitKat brand.
Michael Aagaard - You’re Making My Brain Hurt! The Psychology Behind Terrible...Marketing Festival
The document discusses cognitive biases and mental shortcuts that affect how people think and process information. It provides examples of how priming, framing effects, and the What You See Is All There Is bias can influence decisions and suggests ways for marketers to use these psychological principles to create better conversion experiences. Specifically, it recommends:
1. Using priming to facilitate a logical progression through the sales funnel that makes the brain "hurt less".
2. Framing messages and options in a way that resonates most with customers' priorities.
3. Being aware of the WYSIATI bias and providing sufficient context for customers rather than relying only on initial impressions.
The document summarizes social media trends and how to succeed on social media platforms. It provides statistics on user engagement on Facebook, Twitter, Google+, and location-based apps like Foursquare. Key points include that the average user is connected to 80 community pages/groups on Facebook, 75% of Facebook brand likes come from ads, and Foursquare now has 10 million users with opportunities for brands to engage locally through deals. Social media platforms like Facebook and search engines are shifting to prioritize how information finds users rather than how users find information.
The document outlines the agenda for a Kapost webinar on tackling social media within their platform. The webinar will discuss how social media works in Kapost, how to send social promotions through the platform, how to build a social messaging machine, and what social metrics Kapost can track. Attendees are invited to ask questions in the chat.
Hashtags are used on Twitter by adding a # symbol before a word or phrase. This helps categorize tweets so they can be easily searched and found as trending topics. Some advantages of using hashtags include joining conversations, promoting your profile, and finding timely information. When using hashtags, include no more than two per tweet, use relevant topics, and check their popularity on sites like Hashtags.org. Hashtags, when used correctly, can enhance Twitter marketing.
Information Builders hosted a contest in which it posted cartoons to its social feeds and asked the public to submit their best captions. This presentation contains all of the cartoons with our own captions and the winning captions included.
The document discusses using social media analytics to track activity, audience, engagement, and referral metrics across platforms like Facebook, Twitter, YouTube, and Pinterest. It provides sample metrics for September 2015, such as 351 total posts across platforms, over 13,000 Facebook followers, and over 93,000 total user engagements. The document questions what actions to take based on these collected analytics numbers.
Twitter has spawned a wealth of supporing tools & services. This presentation looks at some of the best ones as well as interesting ways that brands can use Twitter to talk to consumers.
Social Media: Finding the Reality In 2.0 ExpectationsKate O'Neill
From the Digital Nashville Education Series event on November 4th, 2009. Discusses how to get beyond the hype and understand a bit deeper what social media is about, where it's going, and how your business can derive value from participating.
Highlighters, Candy Bars, & Microphones: A New View of Social Media for HRKate O'Neill
What do you get when a marketing analytics expert and a talent management expert combine their thinking on how social media can work for companies? A holistic philosophy about how to engage your internal and external audiences alike through your social media presence. And somehow, that makes us think about candy bars...
The document provides departmental feedback broken down into categories and key stage comparisons. It analyzes feedback for different departments and compares performance across key educational stages. The feedback aims to identify strengths and weaknesses through comparative analysis to help departments improve.
Analytics, Search, Social Media, and Optimization: Why Has Marketing Gotten S...Kate O'Neill
From search and social media to analytics and optimization, marketing has really gotten geeky. It's nearly impossible to keep up, so what should business owners know about online marketing in order to make good decisions about their web presence? This presentation is both a broad overview of key web marketing disciplines as well as a quick dive into some of the concepts and vocabulary behind them.
Presented on Wednesday, August 18th to the Women Business Owners Special Interest Group of the Nashville Area Chamber of Commerce.
Metrics that Matter - Kate O'Neill - #AAN2014Kate O'Neill
Presented at the Association of Alternative Newsmedia 2014 conference.
Session description from event program:
"Everything you think you know about pageviews is wrong. A page view means that someone visited your site. And that’s about all it means. But how many visitors you had really doesn’t tell you much of anything about how successful your online content is and, in turn, how successful your online business model will be. The key is turning visitors into readers and readers into audience members. And that means starting from the end and identifying at metrics that matter, then working backward to make sure you are strategically acting to drive those metrics."
Digital PR Basics for Nonprofits - How to Get Visibility for Your CauseJulia Campbell
It's a crowded, cluttered, noisy online landscape, with information coming at us from every angle. How can a small nonprofit stand out without spending hours on social media or tons of money on advertising? In this webinar, Nonprofit Digital PR expert Julia Campbell will explain the concept of Digital PR, why it's vital for nonprofits, and how to start a Digital PR plan. Nonprofits will come away with techniques that they can implement to build movements and connect with supporters, in an authentic and ethical way.
Learning objectives:
What is Digital PR and why it's more than just "getting on social media"
How to start a manageable Digital PR Plan for your nonprofit
Tried-and-true techniques and tools to manage online overwhelm and get better results from your digital marketing activities
The Meaning of Place: Keynote Address from CIVSA 2015Kate O'Neill
Kate O'Neill gave a presentation on the meaning of place. She discussed how the meaning of a place comes from people feeling empowered to create their own experiences there, the stories that are collectively told about the place, and the community that is created. She used examples of college campuses, cities like Nashville, and conferences to illustrate how meaning arises in different contexts through shared experiences and narratives.
In her presentation for our SEJThinkTank webinar series, Debbie talks about how big brands can create unique campaigns, combine event and social marketing, and handle crisis with ease. Good for brand both big and small!
The document discusses how data and creativity can work together in marketing. It provides examples of how insights from data sources like search, social media, blogs and reviews can provide information about customer needs and opinions. These insights can then inspire creative solutions to help brands better meet customer wants and disrupt industries. The document argues that when used properly, data can help marketers challenge assumptions and be more innovative, ultimately benefiting both brands and customers.
Digital Marketing Strategy presentation for the KitKat brandKnowcrunch
Knowcrunch graduates of the Masterclass in Digital & Social Media in Athens (Sept '22), worked for three months and presented a complete digital & social media marketing strategy for the KitKat brand.
Michael Aagaard - You’re Making My Brain Hurt! The Psychology Behind Terrible...Marketing Festival
The document discusses cognitive biases and mental shortcuts that affect how people think and process information. It provides examples of how priming, framing effects, and the What You See Is All There Is bias can influence decisions and suggests ways for marketers to use these psychological principles to create better conversion experiences. Specifically, it recommends:
1. Using priming to facilitate a logical progression through the sales funnel that makes the brain "hurt less".
2. Framing messages and options in a way that resonates most with customers' priorities.
3. Being aware of the WYSIATI bias and providing sufficient context for customers rather than relying only on initial impressions.
Does Free Content Cannibalize Your Paid Consulting?Jay Baer
The document discusses how technology is shifting power away from traditional media elite and gatekeepers to empower ordinary people. It also discusses how both professional services companies and media companies are increasingly creating similar types and quality of content, blurring the lines between them. Finally, it discusses metrics for measuring the success of content marketing strategies, including consumption, sharing, lead generation, and sales metrics.
We aim to create high-quality content. We really do. But, more-often-than-not, we fail. We understand that high-quality content must be clear, concise, and consistent in voice, tone, and terminology. We also know that it’s supposed to be easily findable, accessible, retrievable, and relevant those who need it—delivered when, where, and how they prefer it.
Crafting content that follows the rules (grammar, punctuation, linguistics) isn’t good enough. Our content also has to be helpful.
In this fast-paced talk, Scott Abel describes what it means to be helpful. You’ll discover how understanding the power of explanation
Presented November 27, 2018, at Quadrus Conference Center for Information Development World 2018.
#Winning at Twitter Chats by @KristiKelloggKristi Kellogg
Take your Twitter game to the next level when you learn how to leverage Twitter chats to amplify your brand voice. Twitter chats are a powerful tool for stimulating buzz for your company or personal brand (not to mention their ability to drive traffic, generate leads, etc.). Twitter chats provide opportunity to network, gain quality followers and amp up engagement, all while positioning yourself as a thought leader in your industry.
Small is beautiful: #smartcontent for smartphonesMarc Hartog
1) Smartphones and tablets have become the primary way that consumers access the internet and consume content, with over half of mobile users owning a smartphone.
2) The amount of new digital content being created every minute is immense, making it difficult for content to break through the noise.
3) To rise above the competition, content marketers should take a "magazine mindset" by creating high-quality, well-paced content that educates or delights readers, and deliver it through a rich storytelling app experience.
39 Twiiter quotest that will change da way you think about TwitterDesislava Kaliskova
This document contains 39 quotes about Twitter from various experts and thought leaders. The quotes discuss topics such as how to effectively use Twitter to build a brand or community, the importance of engaging in conversations on Twitter rather than just broadcasting messages, and how Twitter has evolved social interactions by allowing for constant online conversations in a public forum.
How to get your search, brand, PR and social efforts to work together - Steph...Rise at Seven
Link building can improve our SEO performance, but digital PR is about so much more than links - here's a look at what business results we can achieve by combining our digital marketing channels.
The document discusses how to effectively use Pinterest for tourism businesses. It explains that Pinterest is a visual discovery tool, not a social network, and outlines best practices for setting up a Pinterest account including registering as a business, optimizing profiles and boards, making it easy to pin content, and engaging influencers. It also provides tips for designing pins that convert users and measuring return on investment through analytics tools. The key takeaways are to use Pinterest to inspire customers to talk about brands to others.
#TweetSmarter with Data-Driven Insights from Twitter and HubSpotHubSpot
This document discusses best practices for using Twitter to unlock value for businesses. It provides statistics on Twitter usage and recommends focusing tweets on clear goals, keeping them short, adding context with links and media, optimizing for leads, and starting conversations. Specific tips include curating content with a calendar, priming users before click-throughs, and experimenting while tracking results.
3Ton30: Understand Native Advertising on Social MediaCentro
According to eMarketer, 70% of consumers want to learn about products through content instead of traditional advertising. The landscape has shifted, habits have changed. In response, brands are investing in native ad units; ads that adopt the look and feel of their surrounding content. This webinar breaks down one of the fastest-growing and most effective native ad units: native ads on social media. Learn about how these units reach consumers while they read and share content, and how to incorporate them into your plans for more engaging, effective digital campaigns.
Aubry Parks-Fried, Centro’s Native + Social advertising expert, covers:
-Social advertising, native advertising, and the growing demand for both
-What a native social ad on social media is
- Social platforms to consider while running native ads
- Strategic tips and best practices for executing native ads on social media
Connecting Content Strategy with Intelligent Content
Intelligent Content Conference 2015
Adopting an intelligent content approach involves creating a content strategy informed by understanding your entire content lifecycle, from content planning, creation, curation, management, and delivery.
It involves looking for opportunities across all content in your enterprise; content that is not limited to one purpose, technology or output. Content that results in a better customer experience, improved conversions, reduced risks, and more sales.
What The Crap is Next for Social Media?Eric T. Tung
What's next after SoLoMo? What are the bigger trends taking over Social Media in the next five or ten years? Check out these six macro trends: Consolidation of Social Networks, Social Tool Aggregation, Crowdsourcing, Sharing Economy, Big Data and The Quantified Self.
How to Update Your Social Media Marketing Strategy for 2021Julia Campbell
Learn How to Adjust Your Social Media Marketing Strategy for your nonprofit after a tumultuous 2020!
The COVID-19 pandemic, the election, and racial justice protests of 2020 have upended the entire nonprofit landscape. It is no longer business as usual for nonprofit fundraisers.
With all the noise on social media, physical distancing, and serious ethical considerations clouding the platforms, how can we continue to reach our audiences and spread our messages online?
In this webinar, nonprofit social media experts Julia Campbell and Susu Wong will review important shifts in the social media landscape that nonprofits need to understand; discuss ways to stay relevant on social media in times of uncertainty; and provide a framework for your 2021 social media marketing strategy.
Julia Campbell was recently named one of the 25 most influential nonprofit thought leaders and one of the seven nonprofit thought leaders to follow on Twitter during the coronavirus crisis. Julia Campbell is on a mission to make the digital world a better place.
She is the author of two books, a mom of two kids, and a Returned Peace Corps Volunteer. Her passion is to get organizations and change makers to stop spinning their wheels and start getting real results using digital tools. You can check out her thoughts and ideas at www.jcsocialmarketing.com/blog.
Susu Wong is the Founder and Principal of Tomo360, a digital marketing agency that helps businesses and nonprofits with their websites, graphic design, social media and email marketing, SEO and more!
Using her diverse business experience, Susu and the Tomo360 team have successfully helped hundreds of clients to fulfill their digital marketing needs. Susu has a unique combination of marketing, business, and technical experience that provides a well-rounded advantage to her clients.
She is also a Co-Founder of Women Accelerators, a nonprofit organization that is passionate about promoting the advancement of women.
#Meta: What We Learned From Our Own Content Marketing Case Study NewsCred
NewsCred faced challenges in standing out in a crowded content marketing landscape. Their goals were to grow brand awareness and engagement with their target audience of B2B and B2C marketers. They built a newsroom team focused on original and licensed content creation. Their approach focused on educating readers rather than traditional branding. This people-focused strategy led to increases in traffic, social engagement, and blog subscriptions. Careful content optimization and tracking conversions at each stage helped measure the impact on leads and sales.
Similar to GIANT UX Conference: The Meaningfulness Revolution: How the Experience Mindset is Reshaping Marketing (20)
From Connection to Innovation: Measuring Social Media Technology’s Impact on ...Kate O'Neill
presented at the Techville 2012 conference held by the Nashville Technology Council in May 2012 by Kate O'Neill, James Soto, Joshua Camp, and Joey Strawn
#Winning at Instagram, or How to Learn to Stop Worrying and Love the AlgorithmKate O'Neill
This document outlines a presentation on digital marketing strategies for fashion brands on Instagram. It discusses how Instagram's algorithm prioritizes user experience and recommends focusing content on conveying brand meaning and relating to audiences. It also covers segmenting audiences based on motivations, developing content strategies, and using analytics to measure performance through key metrics like engagement, traffic sources, and conversions. The overall message is that brands should focus on understanding their audiences and providing inspiring, shareable content to thrive on Instagram.
The presentation discusses how leading companies are using social media and online data to better understand customers and optimize marketing efforts. It provides tips on how to make social media marketing more meaningful, memorable, and measurable. Some of the tips include empathizing with customers, taking learnings from social media back to search engine optimization, and using testing to continuously improve marketing strategies. The presentation emphasizes using data to get smarter through an iterative process of discovery, hypotheses, testing, and finding insights to close the marketing loop.
This is a guide to aligning social media policy for employees, as a supplement to the presentation "Highlighters, Candy Bars, & Microphones: A New View of Social Media for HR" about aligning employee experience and customer experience.
Smarter Marketing: Using online intelligence to inform customer developmentKate O'Neill
The document discusses how leading companies are using online data and testing to optimize their marketing efforts. It highlights how companies can build competitive advantages by learning from online data through hypothesis-driven testing and optimization. It also provides examples of how to measure key online marketing metrics like awareness, engagement, and conversions to continually improve marketing strategies.
Business Blogging and Social Media WorksheetKate O'Neill
A downloadable worksheet to walk you through some of the key questions in outlining a social media and blogging strategy so you can use your tools and time most effectively.
An introduction to social media concepts and channels for business people who want to get started effectively. (Originally presented in a hands-on computer lab environment, so the "Hands-On" section is just a bulleted list of topics we covered. Perhaps it might still be useful as reference.)
Understanding Web Analytics: Measuring Value and Spotting ProblemsKate O'Neill
This document provides an overview of web analytics and how to effectively measure and analyze website data. It discusses determining key performance indicators, establishing baselines, prioritizing metrics, validating hypotheses through testing, and analyzing data. The document outlines what types of metrics can be measured, including traffic sources and composition, engagement through navigation and content, and conversions. It emphasizes focusing on meaningful questions and insights. The document also covers planning an analytics process, different types of reports, examples of traffic, engagement and conversion metrics, and differences between analytics tools like Google Analytics and Omniture SiteCatalyst.
This document provides an overview of key considerations for business blogging and social media. It outlines various interconnected elements that must be addressed including operations, financing, metrics, culture, offering, differentiation, business strategy, marketing strategy, positioning, audience, content strategy, channels, producers, and terms. An effective approach requires determining strategies and plans for each of these elements.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
How MJ Global Leads the Packaging Industry.pdfMJ Global
MJ Global's success in staying ahead of the curve in the packaging industry is a testament to its dedication to innovation, sustainability, and customer-centricity. By embracing technological advancements, leading in eco-friendly solutions, collaborating with industry leaders, and adapting to evolving consumer preferences, MJ Global continues to set new standards in the packaging sector.
3 Simple Steps To Buy Verified Payoneer Account In 2024SEOSMMEARTH
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Buy Verified Payoneer Account With 100% secure documents, [ USA, UK, CA ]. Are you looking for a reliable and safe way to receive payments online? Then you need buy verified Payoneer account ! Payoneer is a global payment platform that allows businesses and individuals to send and receive money in over 200 countries.
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Best practices for project execution and deliveryCLIVE MINCHIN
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
[STRONG, ENTHUSIASTIC START:]
Something radical is happening to marketing. And it needed to.
descr:
Marketing ain’t what it used to be. (Thank goodness.)
Gone are the days when merely being slick and pushy would result in long-term profitability. The era of data-validated customer insights is giving preference to marketers who understand how to create a meaningful and relevant connection with customers, giving user experience an advantage in effectiveness.
In this session, meaningful marketing expert Kate O’Neill will explore the overlap between meaningful experiences and effective marketing, and offer an approach to an integrated framework that places the customer first, emphasizes knowledge gathering, and, over time, results in greater profitability.
The problem isn’t this guy. This guy pretty much had it right.
That’s what marketing WAS. Or maybe could have been. But marketing has changed a lot since its early days.
Because then this guy came along.
And for a few decades, we found ourselves in this quandary where measurable, results-oriented, knowledge-centric, research-driven marketing was, well, less sexy than
eye-popping creative.
[this slide: about me - mindmap]
There’s a lot to my story, as I’m sure there is to yours, and there are many ways to describe
who I am and
what I do and
what I have done.
But I’ll just call your attention to a few things on this zany mind map of my life:
linguist by education
but I sort of “grew up” professionally through technology
I have a company called KO Insights. We focus on strategies that lead to better customer relationships.
Previously I founded a marketing analytics agency called [meta]marketer, and I ran it for 5 years
But what has fascinated me professionally for many years now is one particular idea, and it’s an idea that I’m pretty convinced about:
that if you as a business focus on customer experience and work to get that right,
that you as a business will be more profitable.
I’ve tested that idea by working in healthcare, e-commerce, education, entertainment, manufacturing, consumer goods, and other industries, across some really big companies and some really small startups, too (including Netflix when it was a small startup).
And as a side note, I’ve also lived in Nashville for 12 years now, and I’ve served the city in a variety of grassroots and organized roles that have to do with developing it and promoting it.
All of this to say, I’ve come at this from a whole bunch of different angles. And I find that there are some universals.
[next slide: my work has always been about relevance and meaningful experiences]
[this slide: my work has always been about relevance and meaningful experiences]
Throughout all of my work, there's been this recurring theme of meaning, of relevance, of human understanding, of communication of knowledge, and of experiences.
I would say that, more than anything, my life’s work is about meaning.
So once again, what do I mean by meaning?
[next slide: three ovals]
If you plot the rough timeline of the development of marketing as a discipline
And the trick is to introduce a process through which we can interact more meaningfully all the time with customers and learn from that interaction.
[this slide: Marketing is a knowledge center.]
Marketing is a knowledge center.
[next slide: ]
meaningful marketing is the ongoing process of
developing more profitable customer relationships
by better understanding your product’s value,
the customers’ motivations and
by using increasingly relevant experiences to ensure success
but wait, that sounds a lot like the definition of marketing
[this slide: what do I mean by meaning?]
And I guess, if we’re going to get all existential about it, we have to ask: what do we even MEAN when we talk about MEANING?
[next slide: let’s back up]
[this slide: three ovals]
Well,
There’s a premise in linguistics that there are three parts of communication
what the speaker intends to communicate, the message itself, and what the listener receives.
[next slide: shared understanding]
[this slide: shared understanding]
The overlap between these three is where there is shared understanding, or, you could say, where the meaning is. The more in alignment the three parts are, the more meaning is conveyed.
[next slide: context]
[this slide: context circle]
And there’s the larger context of the conversation which is always framing the way meaning can be understood. It’s everything from the relationship between the speaker and the listener, to the where, when, how, and why of their interaction. And it’s important to understand here that when I say “speaker” I also mean “company” or “brand” and when I say “listener” I also mean “customer” or “user.” Or “student.” Or “parent.”
And when I say context, I also mean place. But sometimes the place is part of both the context AND the message AND, if you’re lucky, the shared understanding.
[next slide: back to home and wandering]
So mkt funnel is not a fact
thought technology invented by people
[this slide: brand storytelling webinar]
by the way, there’s this webinar
this will be something you can use for your work, but also for you in your personal brand
[next slide: Take inventory of your stories.]
making meaning from chaotic complexity
One way to describe the difference between meaning and meaningfulness is in one of my favorite pieces of art, “The Treachery of Images” by Magritte. The representation of the pipe is an abstraction from the object of the pipe. This may not be a perfect comparison to meaning and meaningfulness, but if you can wrap your head around how meaning is the pipe and meaningfulness is the representation of the pipe, then you and I are on the road to a shared understanding.
[this slide: thank you and connect]
[next slide: KO Insights logo]
[this slide: questions?]
[next slide: into action]
[this slide: don’t forget - brand storytelling webinar]
don’t forget to register for this webinar if you wan help with your brand storytelling
and remember
this will be something you can use for your work, but also for you in your personal brand
[next slide: thank you and connect]