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GETTING THAT SPONSORS
      WORKSHOP
DATE       : 2 9 TH N O V E M B E R 2 0 1 2
TIME        : 9:00PM-10.30PM
VENUE       : KOLEJ KEDIAMAN
PERTAMA,                     UNIVERSITIMALA
YA
Objective
 Introduce the fundamental of Sponsorship and
  CSR
 Introduce the concept of cold calling
 Understanding the basic of effective presentation
Sponsorship and Corporate Social
     Responsibility (CSR):
Concept, Relation and the Mutual
     Business Partnership
Concerns :
 Sponsorship Myth #1:
 Only “big names” get sponsored

 Sponsorship Myth #2:
 There are very few sponsorship opportunities

 Sponsorship Myth #3:
 Getting sponsorship takes a lot of work:
What is Sponsorship?
 Sponsorship is an investment, in cash or in
 kind, in return for access to exploitable
 business potential associated with an event or
 highly publicized entity.

 The key words in this definition are
 "investment", "access to", and "exploitable".
What is CSR
“CSR  is a concept whereby organizations consider the
interest of society by taking responsibility for the impact
of their activities on
customers, employees, shareholders, communities & the
environment in all aspects of their operations.” –
Wikipedia
“….a business approach that creates long term shareholders
value by embracing opportunities & managing risks deriving
from economic, environmental & social development.” - Dow
Jones Sustainability Index

“CSR is the commitment of businesses to contribute to sustainable
economic development by working with employees, their families,
the local community & society at large to improve their lives in ways
that is good for business & for development.” - International
Financial Corporation (World Bank)
Types of CSR Program
                • increase awareness of specific issue at the same time to involve
  Invitation      community in term of financial contribution, time & energy.
   (Ajakan)
                  Usually done directly by company or by cooperation of
                  organizations
                • Corporate organization would like to open the mind of
 Awareness        community of the designated issue so the community would
(Kesedaran)
                  know the real situation. Usually involve signing
                  petition, memorandum, picket and etc
  Marketing     • Some companies use CSR as medium to sell/promote products and
(Pemasaran)       donate it to charity
   Education
(Pendidikan)    • More to educating community in change management

 Contribution    • Traditional method where organizations donate money, products, foods and
(Sumbangan)        even materials


    Voluntary    • Usually organizations will invite their employee and
(Sukarelawan)
                   community to do charity work by using their energy and time
CSR in Malaysia

(i) Environment and climate change
(ii) Labour rights and human rights
(iii) Transparency and accountability
(iv) Institutionalization of CR
(v) Shareholders engagement
(vi) Talent management
(vii) Community investment
(viii) Supply chain and product safety
(ix) Social enterprises
(x) Poverty alleviation
Converting Sponsorship
                   to CSR Initiative

 Sponsorship = Donation  Less Contribution
 Sponsorship = Business Collaboration  High
 Contribution

 Why?
   Donation doesn’t   involve society and end users
   Donation doesn’t   involve product marketing
   Donation doesn’t   involve accreditation of brand
    promotion
   Donation doesn’t   involve future business/income
10 Basic Steps to Get That Sponsor!

1.    Determine type of event and who your audience is
2.    Do Research
3.    Make lots of phone calls
4.    Send proposal letters
5.    Set sponsorship levels
6.    Follow up
7.    Cultivate your relationships with sponsors
8.    Cultivate your relationships with non-sponsors
9.    Give your sponsors plenty of publicity
10.   Cultivate relationships with sponsors, Part II
Determine type of event and who your audience is

 Sending "blind" proposals usually
 does not work well. Knowing your
 audience helps you figure out who
 to solicit brainstorming. Think
 about which companies and local
 businesses are likely to be
 interested in reaching your
 audience
Steps to Determine Type of Event

1)   WIIFM – What is It for ME? (Sponsors)
        ROI Return of Investments, Give Before You Gain
2) What Type of Benefit or Help You want to
Contribute.   (CSR Concept Helping & Changing)
3) WIIFY – What is It For You (Organizer)
      Solid objectives , vision and mission
      Exposure. Branding and Cost Deduction
Good and Bad Program




 Keywords : Involve society not just the organizing committee- individual or
  organizations
Research

 Quality research saves up to 50% of other work
 Use local business directories  for industry
    oriented
   Use Bursa Malaysia for GLC, MNC and Berhad
    companies
   Get the details of the person in charge and decision
    maker
   Learn about your potential sponsors
   Download their CSR report or financial report
   Create a website/blog for your event
Local Business Directories

 Kuala Lumpur Stock Exchange
 www.malaysia-business-directory.com/
 www.smibusinessdirectory.com.my/
 www.malaysiabusinesslisting.com
 www.biznesdirectory.com/
 www.sourcemalaysia.com/
 www.smecorp.gov.my/v4/node/7
 www.yellowpages.com.my/
 www.hotfrog.com.my/
 http://www.securities.com/Public/company-
 profile/MY/page1.html
Leads Generation

 Company
 Name
 Position
 General Line
 Direct Line
 Mobile
Leads Research
Proposal Letters

 It's important that sponsors feel you are
  asking money specifically from their
  company, and they're not just part of a
  massive group.
 Keep your letters short
 Concentrate on the exposure the company
  will receive for their money, not on how the
  money will help you
Set sponsorship levels

 Make sure the benefits at each level are
  distinct and enticing enough to encourage
  previous sponsors to move up a level.
 Put a price on each benefit you'll offer and
  add the prices in each level
 Be flexible and customize levels for some
  sponsors to meet their marketing needs
Introduction to Cold
Calling: Fundamental of
Sales Pitch
Sales Pitch
 The most time-consuming—but ultimately money-saving—step:
  Get on the phone and pitch your event as a great marketing
  opportunity.
 Sales pitch structure
     Introduction
     Impact Statement
     Pre-Qualifying
     Feature and Benefits
     Probing
     Follow up
     Closing

     Your calls will vary with the type and size of company you contact
     KNOW YOUR SPONSOR'S BUSINESS BETTER THAN THEY DO
      THEMSELVES
Preparation before Pitching

 Believe System will open the path on reaching the
  right person
 Best source info is the phone Operator. Get name
  and right designation before going through
 Secretary. Function is to guard the boss.


 Your Goals
 Reach the right person/ DM (decision maker)
 Obtain direct number . Mobile number better
 Identify when DM will be available
Tips
 Comfortable and Confidence
 Voice tone . Sound professional
 Release of info to control conversation. (Name, Company
  name, Purpose of call)
 Call at SMART time (early morning, 1 hour before lunch hour, after
  working hours to avoid gatekeeper)

 Dont’s
 Leave voice mails
 Leave name with gatekeeper and ask to call back
 Make appointment with gatekeeper to reach DM
 Send email to DM that have not call or qualified yet
 Speak with irrelevant person i.e Secretary, Junior exec, Irrelevant
  department
Sales Pitch Element
Introduction
      Who are you, your company/organization
      Purpose of call

    Impact Statement
      Short statement to get client hooked/ creates interest to the client. Get
       ATTENTION
      Spend some time to create your impact statement
      Brainstorm on the phrases that could attract them

    Pre Qualifying
      Don’t waste time. Find out if he/she is the right person or relevant
      Qualifying for industry relevancy, event suitability , DM etc
      Qualifying for interest vs willingness to involve
      Qualifying for objection and handling
Features and Benefits
   Talk about the event not the achievement of your organization
   Relate with impact statement
   Emphasize on Return of Investment for them (WIIFM)


Probing
   Identify the need of the client
   How will they benefit from this event
   Use Open End Questions

Closing/Trial Close
   Validate the buying signal. ABC (Always be Closing)
   Interest will go down with time.
   3 Calls (Pitch trial close, Call Back next day, Book/Blow)

Follow Up
   Arrange call back date and time
Example of Sales Pitch

Introduction
 a-HiMr Ahmad, this is Nadia calling from University
  of Malaya. I thought you might be interested in
  marketing your company's products/services at an
  upcoming event we're hosting...do you have a few
  seconds

 b-My   name is Nadia from University of Malaya. I
  wonder if you might help me. The reason I'm calling
  is that I understand that you're the person who's in
  charge of sponsorship/CSR event for A company. Is
  that true? If its not, may I know who would be the
Impact Statement
   I’m calling in regards to business sponsorship that I
    would like to discuss with your company. University
    Malaya will be conducting a Corporate Social
    Responsibility Program for the secondary school
    students in the importance of English Language. From
    the CSR Report that I saw in your website recently, I
    believe that you also conduct this type of event. This
    would be a good platform for a business partnership.

   The purpose of my call is to discuss further on CSR
    initiative that your company and University of Malaya can
    collaborate on. We will be conducing a English Language
    camp for school students and from your CSR report I
    believe that this might be something you would like to
Pre Qualifying
   We are looking for an exclusive corporate partnership
    with your company as we are only looking for one partner
    to conduct this event. From the profile of your
    company, we believe you would be the right company to
    join venture this event with

   Would you be the right person when it comes to
    sponsorship matter?

   How can I get hold of him? Can I have his number?

   I understand you would be the right person who initiates
    and heading the sponsorship matter, am I right?
Feature and Benefits
 a-This would be a good platform in term of your
  company’s product marketing. I believe that by
  participating in this program you could reach your
  potential customers at the same time fulfilling the CSR
  initiatives.

 b-Your company would be known by the participants
 involve and this could increase your sales performance.

 c-But the most important benefit, your company would
 have easier work process in conducting a CSR Program
 that is required yearly by partnering with University
 Malaya. UM would be responsible in doing all the
 administration works, process flows, manpower and
 follow up on behalf of A company. This would be a win-
Probing
 a- I was just wondering, when it comes to CSR program, does
  your company usually sponsors and partner with university?
  May I know which university you have collaborated with?

 b- Usually when it comes to CSR program or
  sponsorship, how is the process in your company like? Would
  you mind sharing with me so I can follow the process
  accordingly?

 C-Usually what type of program that your company would
  accept when it comes to sponsorship or CSR program?

 d-Do you have any CSR program that your company have
  plan as we also have other activities in UM that can match
  with your company need.
Set Up Follow Up Call
 I would send the sponsorship proposal
  for your perusal and if let’s say you like
  our idea/proposal, we can come to your
  office and conduct the presentation
  there? When do you prefer to conduct
  the presentation ya? By the way can I
  have your email and your mobile
  number?
Closing
 I really appreciate that you could spend
  some time with me on the phone. Do
  you mind if I call you back by next week
  Friday in the morning to get some
  feedback on the proposal? Great. Its
  been a pleasure speaking to you.
  Thank you very much and have a good
  day
Purpose of Cold Call
Conversation Expectations/Probing
Sales Techniques
Follow up

 Don't be afraid to call potential sponsors to find out their thoughts on
    sponsorship
   Call the next day to inform upon receive of your proposal
   Set time for follow up
   Some interested companies may request face-to-face meetings, but
    most sponsor communication will be done via phone, fax and e-mail.
   "This is Such And Such from My Organization. I just wanted to follow
    up on the sponsorship request I sent. Do you have a few seconds?"
   If they don't, ask when would be a better time to call back. Then be sure
    to call back at the requested time.
   If they say yes, your response might be: "Do you have any questions?
    Does it look like something you might be interested in for this year?" If
    they aren't interested, find out why not.
   Provide potential sponsors with a link to your organization's
    website, instructions for signing up to become a sponsor, and the
    deadline for submitting sponsorship information
Making the Great First
Impression: Conducting
Presentation and
Appointment
Conducting Presentation

 Do Your Research
 Look Professional
 Get There Early
 Build Rapport
 Start with an Agenda Statement
 Illustrate Your Point
 Ask for Feedback
 Watch Body Language
 Use a Trial Close at the End
 Leave Time to Chat
Do Your Research

 Know what your audience is looking for, and
 tailor your presentation to fit. Not only will
 this interest your audience, it will add to
 your credibility if they know you've done
 your homework.
Look Professional

 If you want your audience to take you
 seriously, you need to look serious. When in
 doubt, wear a suit. If the occasion is more
 casual, at least make sure you look pulled
 together – not sloppy.
Get There Early

 Plan your arrival so you'll be on
 time, allowing for possible delays such as
 traffic and construction. Few things give a
 worse first impression than making your
 audience wait for you.
Build Rapport

 Find out who exactly will be at the
  meeting, and try to collect personal
  information about the major decision
  makers. T
 The Internet makes this fairly simple. Don't
  just Google these folks; check out
  Facebook, LinkedIn, Twitter, etc. for more
  information. Knowing the CEO loves fly
  fishing gives you a great conversation point.
Start with an Agenda Statement

 An agenda statement is a one-sentence summary of
 your presentation. It gives you control of the
 presentation in a friendly way, and makes a great
 first impression.
Illustrate Your Point

 Have something for your audience to look at
 – photos, graphs, slides, whatever.
 Brochures work well because you can leave
 them with your audience as a reminder of
 your presentation.
Ask for Feedback

 When you finish discussing an important
 point, pause and ask if your audience has
 any questions. By inviting a response, you
 draw them into the presentation and get
 them thinking.
Watch Body Language

 If your audience is leaning forward in their seats and
 nodding, they like what you have to say. If they're
 leaning back with arms crossed, they're skeptical.
 Snoring is also a bad sign.
Use a Trial Close at the End
 This means taking your audience's
 temperature on what you've just presented.
 You can say something like, “Does this
 sound right?” or “So is that what you're
 looking for?”
Leave Time to Chat

 After your formal presentation is over, try to
 get some less formal talking time with the
 decision makers to help build more rapport.
 This might be a Q&A session, or just a chat.
 If you're talking to a prospective
 customer, you might ask for a tour of their
 building.
Thank You !

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Getting that sponsors workshop

  • 1. GETTING THAT SPONSORS WORKSHOP DATE : 2 9 TH N O V E M B E R 2 0 1 2 TIME : 9:00PM-10.30PM VENUE : KOLEJ KEDIAMAN PERTAMA, UNIVERSITIMALA YA
  • 2. Objective  Introduce the fundamental of Sponsorship and CSR  Introduce the concept of cold calling  Understanding the basic of effective presentation
  • 3. Sponsorship and Corporate Social Responsibility (CSR): Concept, Relation and the Mutual Business Partnership
  • 4. Concerns :  Sponsorship Myth #1: Only “big names” get sponsored  Sponsorship Myth #2: There are very few sponsorship opportunities  Sponsorship Myth #3: Getting sponsorship takes a lot of work:
  • 5. What is Sponsorship?  Sponsorship is an investment, in cash or in kind, in return for access to exploitable business potential associated with an event or highly publicized entity.  The key words in this definition are "investment", "access to", and "exploitable".
  • 6. What is CSR “CSR is a concept whereby organizations consider the interest of society by taking responsibility for the impact of their activities on customers, employees, shareholders, communities & the environment in all aspects of their operations.” – Wikipedia “….a business approach that creates long term shareholders value by embracing opportunities & managing risks deriving from economic, environmental & social development.” - Dow Jones Sustainability Index “CSR is the commitment of businesses to contribute to sustainable economic development by working with employees, their families, the local community & society at large to improve their lives in ways that is good for business & for development.” - International Financial Corporation (World Bank)
  • 7. Types of CSR Program • increase awareness of specific issue at the same time to involve Invitation community in term of financial contribution, time & energy. (Ajakan) Usually done directly by company or by cooperation of organizations • Corporate organization would like to open the mind of Awareness community of the designated issue so the community would (Kesedaran) know the real situation. Usually involve signing petition, memorandum, picket and etc Marketing • Some companies use CSR as medium to sell/promote products and (Pemasaran) donate it to charity Education (Pendidikan) • More to educating community in change management Contribution • Traditional method where organizations donate money, products, foods and (Sumbangan) even materials Voluntary • Usually organizations will invite their employee and (Sukarelawan) community to do charity work by using their energy and time
  • 8. CSR in Malaysia (i) Environment and climate change (ii) Labour rights and human rights (iii) Transparency and accountability (iv) Institutionalization of CR (v) Shareholders engagement (vi) Talent management (vii) Community investment (viii) Supply chain and product safety (ix) Social enterprises (x) Poverty alleviation
  • 9. Converting Sponsorship to CSR Initiative  Sponsorship = Donation  Less Contribution  Sponsorship = Business Collaboration  High Contribution  Why?  Donation doesn’t involve society and end users  Donation doesn’t involve product marketing  Donation doesn’t involve accreditation of brand promotion  Donation doesn’t involve future business/income
  • 10. 10 Basic Steps to Get That Sponsor! 1. Determine type of event and who your audience is 2. Do Research 3. Make lots of phone calls 4. Send proposal letters 5. Set sponsorship levels 6. Follow up 7. Cultivate your relationships with sponsors 8. Cultivate your relationships with non-sponsors 9. Give your sponsors plenty of publicity 10. Cultivate relationships with sponsors, Part II
  • 11. Determine type of event and who your audience is  Sending "blind" proposals usually does not work well. Knowing your audience helps you figure out who to solicit brainstorming. Think about which companies and local businesses are likely to be interested in reaching your audience
  • 12. Steps to Determine Type of Event 1) WIIFM – What is It for ME? (Sponsors)  ROI Return of Investments, Give Before You Gain 2) What Type of Benefit or Help You want to Contribute. (CSR Concept Helping & Changing) 3) WIIFY – What is It For You (Organizer)  Solid objectives , vision and mission  Exposure. Branding and Cost Deduction
  • 13. Good and Bad Program  Keywords : Involve society not just the organizing committee- individual or organizations
  • 14. Research  Quality research saves up to 50% of other work  Use local business directories  for industry oriented  Use Bursa Malaysia for GLC, MNC and Berhad companies  Get the details of the person in charge and decision maker  Learn about your potential sponsors  Download their CSR report or financial report  Create a website/blog for your event
  • 15. Local Business Directories  Kuala Lumpur Stock Exchange  www.malaysia-business-directory.com/  www.smibusinessdirectory.com.my/  www.malaysiabusinesslisting.com  www.biznesdirectory.com/  www.sourcemalaysia.com/  www.smecorp.gov.my/v4/node/7  www.yellowpages.com.my/  www.hotfrog.com.my/  http://www.securities.com/Public/company- profile/MY/page1.html
  • 16.
  • 17.
  • 18. Leads Generation  Company  Name  Position  General Line  Direct Line  Mobile
  • 20.
  • 21.
  • 22. Proposal Letters  It's important that sponsors feel you are asking money specifically from their company, and they're not just part of a massive group.  Keep your letters short  Concentrate on the exposure the company will receive for their money, not on how the money will help you
  • 23. Set sponsorship levels  Make sure the benefits at each level are distinct and enticing enough to encourage previous sponsors to move up a level.  Put a price on each benefit you'll offer and add the prices in each level  Be flexible and customize levels for some sponsors to meet their marketing needs
  • 24. Introduction to Cold Calling: Fundamental of Sales Pitch
  • 25. Sales Pitch  The most time-consuming—but ultimately money-saving—step: Get on the phone and pitch your event as a great marketing opportunity.  Sales pitch structure  Introduction  Impact Statement  Pre-Qualifying  Feature and Benefits  Probing  Follow up  Closing  Your calls will vary with the type and size of company you contact  KNOW YOUR SPONSOR'S BUSINESS BETTER THAN THEY DO THEMSELVES
  • 26. Preparation before Pitching  Believe System will open the path on reaching the right person  Best source info is the phone Operator. Get name and right designation before going through  Secretary. Function is to guard the boss. Your Goals  Reach the right person/ DM (decision maker)  Obtain direct number . Mobile number better  Identify when DM will be available
  • 27. Tips  Comfortable and Confidence  Voice tone . Sound professional  Release of info to control conversation. (Name, Company name, Purpose of call)  Call at SMART time (early morning, 1 hour before lunch hour, after working hours to avoid gatekeeper) Dont’s  Leave voice mails  Leave name with gatekeeper and ask to call back  Make appointment with gatekeeper to reach DM  Send email to DM that have not call or qualified yet  Speak with irrelevant person i.e Secretary, Junior exec, Irrelevant department
  • 28. Sales Pitch Element Introduction  Who are you, your company/organization  Purpose of call Impact Statement  Short statement to get client hooked/ creates interest to the client. Get ATTENTION  Spend some time to create your impact statement  Brainstorm on the phrases that could attract them Pre Qualifying  Don’t waste time. Find out if he/she is the right person or relevant  Qualifying for industry relevancy, event suitability , DM etc  Qualifying for interest vs willingness to involve  Qualifying for objection and handling
  • 29. Features and Benefits  Talk about the event not the achievement of your organization  Relate with impact statement  Emphasize on Return of Investment for them (WIIFM) Probing  Identify the need of the client  How will they benefit from this event  Use Open End Questions Closing/Trial Close  Validate the buying signal. ABC (Always be Closing)  Interest will go down with time.  3 Calls (Pitch trial close, Call Back next day, Book/Blow) Follow Up  Arrange call back date and time
  • 30. Example of Sales Pitch Introduction  a-HiMr Ahmad, this is Nadia calling from University of Malaya. I thought you might be interested in marketing your company's products/services at an upcoming event we're hosting...do you have a few seconds  b-My name is Nadia from University of Malaya. I wonder if you might help me. The reason I'm calling is that I understand that you're the person who's in charge of sponsorship/CSR event for A company. Is that true? If its not, may I know who would be the
  • 31. Impact Statement  I’m calling in regards to business sponsorship that I would like to discuss with your company. University Malaya will be conducting a Corporate Social Responsibility Program for the secondary school students in the importance of English Language. From the CSR Report that I saw in your website recently, I believe that you also conduct this type of event. This would be a good platform for a business partnership.  The purpose of my call is to discuss further on CSR initiative that your company and University of Malaya can collaborate on. We will be conducing a English Language camp for school students and from your CSR report I believe that this might be something you would like to
  • 32. Pre Qualifying  We are looking for an exclusive corporate partnership with your company as we are only looking for one partner to conduct this event. From the profile of your company, we believe you would be the right company to join venture this event with  Would you be the right person when it comes to sponsorship matter?  How can I get hold of him? Can I have his number?  I understand you would be the right person who initiates and heading the sponsorship matter, am I right?
  • 33. Feature and Benefits  a-This would be a good platform in term of your company’s product marketing. I believe that by participating in this program you could reach your potential customers at the same time fulfilling the CSR initiatives.  b-Your company would be known by the participants involve and this could increase your sales performance.  c-But the most important benefit, your company would have easier work process in conducting a CSR Program that is required yearly by partnering with University Malaya. UM would be responsible in doing all the administration works, process flows, manpower and follow up on behalf of A company. This would be a win-
  • 34. Probing  a- I was just wondering, when it comes to CSR program, does your company usually sponsors and partner with university? May I know which university you have collaborated with?  b- Usually when it comes to CSR program or sponsorship, how is the process in your company like? Would you mind sharing with me so I can follow the process accordingly?  C-Usually what type of program that your company would accept when it comes to sponsorship or CSR program?  d-Do you have any CSR program that your company have plan as we also have other activities in UM that can match with your company need.
  • 35. Set Up Follow Up Call  I would send the sponsorship proposal for your perusal and if let’s say you like our idea/proposal, we can come to your office and conduct the presentation there? When do you prefer to conduct the presentation ya? By the way can I have your email and your mobile number?
  • 36. Closing  I really appreciate that you could spend some time with me on the phone. Do you mind if I call you back by next week Friday in the morning to get some feedback on the proposal? Great. Its been a pleasure speaking to you. Thank you very much and have a good day
  • 40. Follow up  Don't be afraid to call potential sponsors to find out their thoughts on sponsorship  Call the next day to inform upon receive of your proposal  Set time for follow up  Some interested companies may request face-to-face meetings, but most sponsor communication will be done via phone, fax and e-mail.  "This is Such And Such from My Organization. I just wanted to follow up on the sponsorship request I sent. Do you have a few seconds?"  If they don't, ask when would be a better time to call back. Then be sure to call back at the requested time.  If they say yes, your response might be: "Do you have any questions? Does it look like something you might be interested in for this year?" If they aren't interested, find out why not.  Provide potential sponsors with a link to your organization's website, instructions for signing up to become a sponsor, and the deadline for submitting sponsorship information
  • 41. Making the Great First Impression: Conducting Presentation and Appointment
  • 42. Conducting Presentation  Do Your Research  Look Professional  Get There Early  Build Rapport  Start with an Agenda Statement  Illustrate Your Point  Ask for Feedback  Watch Body Language  Use a Trial Close at the End  Leave Time to Chat
  • 43. Do Your Research  Know what your audience is looking for, and tailor your presentation to fit. Not only will this interest your audience, it will add to your credibility if they know you've done your homework.
  • 44. Look Professional  If you want your audience to take you seriously, you need to look serious. When in doubt, wear a suit. If the occasion is more casual, at least make sure you look pulled together – not sloppy.
  • 45. Get There Early  Plan your arrival so you'll be on time, allowing for possible delays such as traffic and construction. Few things give a worse first impression than making your audience wait for you.
  • 46. Build Rapport  Find out who exactly will be at the meeting, and try to collect personal information about the major decision makers. T  The Internet makes this fairly simple. Don't just Google these folks; check out Facebook, LinkedIn, Twitter, etc. for more information. Knowing the CEO loves fly fishing gives you a great conversation point.
  • 47. Start with an Agenda Statement  An agenda statement is a one-sentence summary of your presentation. It gives you control of the presentation in a friendly way, and makes a great first impression.
  • 48. Illustrate Your Point  Have something for your audience to look at – photos, graphs, slides, whatever. Brochures work well because you can leave them with your audience as a reminder of your presentation.
  • 49. Ask for Feedback  When you finish discussing an important point, pause and ask if your audience has any questions. By inviting a response, you draw them into the presentation and get them thinking.
  • 50. Watch Body Language  If your audience is leaning forward in their seats and nodding, they like what you have to say. If they're leaning back with arms crossed, they're skeptical. Snoring is also a bad sign.
  • 51. Use a Trial Close at the End  This means taking your audience's temperature on what you've just presented. You can say something like, “Does this sound right?” or “So is that what you're looking for?”
  • 52. Leave Time to Chat  After your formal presentation is over, try to get some less formal talking time with the decision makers to help build more rapport. This might be a Q&A session, or just a chat. If you're talking to a prospective customer, you might ask for a tour of their building.