SlideShare a Scribd company logo
1 of 9
Download to read offline
12 Principles of Knowledge
Management

Enamul Haque
Senior process owner, Knowledge Management
Nokia




 1
Understanding knowledge is the first step to managing
it effectively.
                Winston Churchill said,
                "The empires of the future
                are the empires of the
                mind."

               Tom Peters said,
               "Heavy lifting is out;
               brains are in."
  2
Right information at the right
time
•       There is little doubt that we have entered the knowledge economy
        where what organisations know is becoming more important than the
        traditional sources of economic power – capital, land, plant and labour
        – which they command.
•       When people are given access to the information and resources they
        need to complete a task, they can finish it more quickly and effectively.
•       An engineer selecting a part for a sensor, a scientist analyzing data from
        an experiment, a manager selecting among various new technologies—
        all these actions are more likely to succeed if the people have access to
        relevant information about what has worked before and who has made
        the same analyses.
• Knowledge management applications are the key
  to helping bring the right information to the right
  people at the right time to make the right
  decision.
    3
What do we mean by KM
Principles?
• Well a dictionary definition of a principle is a
  'fundamental truth or law as a basis of reasoning or
  action'.
• Furthermore, principles have, at least, four distinct
  characteristics:
     1.   They are timeless. They will be just as relevant in 50 years time as they
          are now.
     2.   They are changeless. Whereas knowledge will change over time,
          principles do not change ever. You might even say, this is wisdom.
     3.   They are universal. That is to say, they can be applied anywhere.
     4.   They are scalable. That is, the same principles can apply to individuals,
          teams, organizations, inter-organizations, and even globally.
• So one can say that principles, are 'the heart of the
  4
    matter', the fundamental source.
12 guiding principles for KM
             1. KM Strategy. People will focus and work
              more effectively through a shared vision
              and values, and the knowledge management
              strategy must be aligned to this
             2. Organizational learning. What have we
              learned today, as a 'learning organization', is
              sometimes more important than what tasks
              we performed today. We have to be both a
              learning organization and knowledge
              driven.
             3. KM process. No re-inventing of the
              wheel, No continual repeating of the same
              mistakes. Every time we do something
              repetitive we should strive to do it better
              than the last time

 5
12 guiding principles for KM
 4. Knowledge travels via language.
  Without a language to describe our
  experience, we can't communicate what
  we know. Expanding organizational
  knowledge means that we must develop
  the languages we use to describe our work
  experience.
 5. KM Systems and Tools - Knowledge
  systems and tools are implements for
  knowledge working. They should be to
  support knowledge asset driven strategies,
  processes, methods and techniques. Be
  knowledge asset driven, not tools
  driven.

   6
12 guiding principles for KM
 6. The more you try to pin knowledge down, the
  more it slips away. It's tempting to try to tie up
  knowledge as codified knowledge-documents,
  patents, libraries, databases, and so forth. But too
  much strictness and formality regarding
  knowledge lead to the creativity spoiled.
 7. Looser is probably better. Highly adaptable
  systems look chaotic. The survival rate of diverse,
  decentralized systems is higher. That means we can
  waste resources and energy trying to control
  knowledge too tightly.
 8. There is no one solution. Knowledge is always
  changing. For the moment, the best approach to
  managing it is one that keeps things moving along
  while keeping options open.
  7
12 guiding principles for KM
            9. Knowledge doesn't grow forever.
             Eventually, some knowledge is lost or dies,
             just as things in nature. Unlearning and
             letting go of old ways of thinking, even
             retiring whole blocks of knowledge,
             contribute to the vitality and evolution of
             knowledge.
            10. No one is in charge. If only we knew
             what we know, we would be three times
             more effective tomorrow. Effective
             organizational knowledge management is the
             natural result of effective personal and team
             knowledge management.




 8
12 guiding principles for KM
 11. You can't impose rules and
  systems. knowledge is truly self-
  organizing - a neural network
  architecture that uses unsupervised
  learning. The most important way to
  advance it is to remove the barriers
  to self-organization. In a supportive
  environment, knowledge will take
  care of itself.
 12. KM – individual - Organizations
  learn only through individuals who
  learn first. What gets rewarded gets
  done!




  9
                                          This presentation is compiled from different open sources in the Internet

More Related Content

What's hot

Drivers of knowledge management l 9
Drivers of knowledge management l 9Drivers of knowledge management l 9
Drivers of knowledge management l 9Shyam Sunder Budhwar
 
Knowledge management
Knowledge managementKnowledge management
Knowledge managementSehar Abbas
 
Knowledge management
Knowledge managementKnowledge management
Knowledge managementsoumyaajith
 
Knowledge Management: Processes and Systems
Knowledge Management: Processes and SystemsKnowledge Management: Processes and Systems
Knowledge Management: Processes and Systemsmagnus igbinovia (CLN)
 
Knowladge management
Knowladge managementKnowladge management
Knowladge managementsnehal_152
 
Knowledge management
Knowledge managementKnowledge management
Knowledge managementRabia Arif
 
Types of knowledge management systems
Types of knowledge management systemsTypes of knowledge management systems
Types of knowledge management systemsNitin Reddy Katkam
 
Sustainable Knowledge Management
Sustainable Knowledge ManagementSustainable Knowledge Management
Sustainable Knowledge ManagementAndrew Gent
 
Knowledge management in theory and practice
Knowledge management in theory and practiceKnowledge management in theory and practice
Knowledge management in theory and practicethewi025
 
Knowledge management
Knowledge managementKnowledge management
Knowledge managementsnehal_152
 
Knowledge management system
Knowledge management systemKnowledge management system
Knowledge management systemJerrin Mary John
 
Knowledge Management: Best Practices for Organization
Knowledge Management: Best Practices for OrganizationKnowledge Management: Best Practices for Organization
Knowledge Management: Best Practices for OrganizationIr. Haitan Rachman MT, KMPC
 
Knowledge management strategies
Knowledge management strategiesKnowledge management strategies
Knowledge management strategiesAamir chouhan
 
Management concept and application
Management concept and applicationManagement concept and application
Management concept and applicationvikash yadav
 
Peter Senge's Learning Organization
Peter Senge's Learning OrganizationPeter Senge's Learning Organization
Peter Senge's Learning OrganizationAlyssaGracia
 

What's hot (20)

Knowledge management
Knowledge managementKnowledge management
Knowledge management
 
Drivers of knowledge management l 9
Drivers of knowledge management l 9Drivers of knowledge management l 9
Drivers of knowledge management l 9
 
Knowledge management
Knowledge managementKnowledge management
Knowledge management
 
Knowledge management
Knowledge managementKnowledge management
Knowledge management
 
Knowledge Management: Processes and Systems
Knowledge Management: Processes and SystemsKnowledge Management: Processes and Systems
Knowledge Management: Processes and Systems
 
Knowledge management ppt
Knowledge management ppt Knowledge management ppt
Knowledge management ppt
 
Knowladge management
Knowladge managementKnowladge management
Knowladge management
 
Knowledge management
Knowledge managementKnowledge management
Knowledge management
 
Types of knowledge management systems
Types of knowledge management systemsTypes of knowledge management systems
Types of knowledge management systems
 
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
 
Sustainable Knowledge Management
Sustainable Knowledge ManagementSustainable Knowledge Management
Sustainable Knowledge Management
 
Knowledge management in theory and practice
Knowledge management in theory and practiceKnowledge management in theory and practice
Knowledge management in theory and practice
 
Knowledge management
Knowledge managementKnowledge management
Knowledge management
 
Knowledge management system
Knowledge management systemKnowledge management system
Knowledge management system
 
Knowledge Management Tools
Knowledge Management ToolsKnowledge Management Tools
Knowledge Management Tools
 
Knowledge Management: Best Practices for Organization
Knowledge Management: Best Practices for OrganizationKnowledge Management: Best Practices for Organization
Knowledge Management: Best Practices for Organization
 
Knowledge management strategies
Knowledge management strategiesKnowledge management strategies
Knowledge management strategies
 
Management concept and application
Management concept and applicationManagement concept and application
Management concept and application
 
Modul 1 knowledge management fundamentals
Modul 1   knowledge management fundamentalsModul 1   knowledge management fundamentals
Modul 1 knowledge management fundamentals
 
Peter Senge's Learning Organization
Peter Senge's Learning OrganizationPeter Senge's Learning Organization
Peter Senge's Learning Organization
 

Viewers also liked

Knowledge management explained by Enamul Haque
Knowledge management explained by Enamul HaqueKnowledge management explained by Enamul Haque
Knowledge management explained by Enamul HaqueEnamul Haque
 
اسلايد آموزشي مدیریت سرمایه گذاری تالانه
اسلايد آموزشي مدیریت سرمایه گذاری تالانهاسلايد آموزشي مدیریت سرمایه گذاری تالانه
اسلايد آموزشي مدیریت سرمایه گذاری تالانهAli Masoombeigi
 
Managing Knowledge within Communities of Practice: Analysing Needs and Develo...
Managing Knowledge within Communities of Practice: Analysing Needs and Develo...Managing Knowledge within Communities of Practice: Analysing Needs and Develo...
Managing Knowledge within Communities of Practice: Analysing Needs and Develo...eLearning Papers
 
Communities of Practice: Share | Learn | Grow
Communities of Practice: Share | Learn | GrowCommunities of Practice: Share | Learn | Grow
Communities of Practice: Share | Learn | GrowCory Banks
 
Communities of Practice
Communities of PracticeCommunities of Practice
Communities of PracticeSungwoo Kim
 
How to build a successful community of practice
How to build a successful community of practiceHow to build a successful community of practice
How to build a successful community of practiceSarah Loat
 
Setting Up Successful Communities of Practice: An Experience Report
Setting Up Successful Communities of Practice: An Experience ReportSetting Up Successful Communities of Practice: An Experience Report
Setting Up Successful Communities of Practice: An Experience ReportSesh Veeraraghavan
 
Communities of Practice
Communities of PracticeCommunities of Practice
Communities of PracticeNoel Hatch
 
Strategic Communities of Practice
Strategic Communities of PracticeStrategic Communities of Practice
Strategic Communities of PracticeNancy Wright White
 
Developing & sustaining communities of practice
Developing  & sustaining communities of practiceDeveloping  & sustaining communities of practice
Developing & sustaining communities of practice2016
 
Communities of practice presentation
Communities of practice presentationCommunities of practice presentation
Communities of practice presentationkleroux86
 
Creating strong & passionate agile communities of practice
Creating strong & passionate agile communities of practiceCreating strong & passionate agile communities of practice
Creating strong & passionate agile communities of practiceAllison Pollard
 
A Guide to Communities of Practice
A Guide to Communities of PracticeA Guide to Communities of Practice
A Guide to Communities of PracticeOlivier Serrat
 
Communities of Practice: Conversations To Collaboration
Communities of Practice: Conversations To CollaborationCommunities of Practice: Conversations To Collaboration
Communities of Practice: Conversations To CollaborationCollabor8now Ltd
 
Business Process Reengineering
Business Process ReengineeringBusiness Process Reengineering
Business Process Reengineeringtheairliner
 
Concept Mapping... for the slightly confused
Concept Mapping... for the slightly confusedConcept Mapping... for the slightly confused
Concept Mapping... for the slightly confusedguestcc23f8a
 

Viewers also liked (19)

Knowledge management explained by Enamul Haque
Knowledge management explained by Enamul HaqueKnowledge management explained by Enamul Haque
Knowledge management explained by Enamul Haque
 
اسلايد آموزشي مدیریت سرمایه گذاری تالانه
اسلايد آموزشي مدیریت سرمایه گذاری تالانهاسلايد آموزشي مدیریت سرمایه گذاری تالانه
اسلايد آموزشي مدیریت سرمایه گذاری تالانه
 
Managing Knowledge within Communities of Practice: Analysing Needs and Develo...
Managing Knowledge within Communities of Practice: Analysing Needs and Develo...Managing Knowledge within Communities of Practice: Analysing Needs and Develo...
Managing Knowledge within Communities of Practice: Analysing Needs and Develo...
 
Communities of Practice: Share | Learn | Grow
Communities of Practice: Share | Learn | GrowCommunities of Practice: Share | Learn | Grow
Communities of Practice: Share | Learn | Grow
 
Communities of Practice
Communities of PracticeCommunities of Practice
Communities of Practice
 
How to build a successful community of practice
How to build a successful community of practiceHow to build a successful community of practice
How to build a successful community of practice
 
Setting Up Successful Communities of Practice: An Experience Report
Setting Up Successful Communities of Practice: An Experience ReportSetting Up Successful Communities of Practice: An Experience Report
Setting Up Successful Communities of Practice: An Experience Report
 
Communities of Practice
Communities of PracticeCommunities of Practice
Communities of Practice
 
Communities of Practice
Communities of PracticeCommunities of Practice
Communities of Practice
 
Strategic Communities of Practice
Strategic Communities of PracticeStrategic Communities of Practice
Strategic Communities of Practice
 
Developing & sustaining communities of practice
Developing  & sustaining communities of practiceDeveloping  & sustaining communities of practice
Developing & sustaining communities of practice
 
Communities of practice presentation
Communities of practice presentationCommunities of practice presentation
Communities of practice presentation
 
Creating strong & passionate agile communities of practice
Creating strong & passionate agile communities of practiceCreating strong & passionate agile communities of practice
Creating strong & passionate agile communities of practice
 
A Guide to Communities of Practice
A Guide to Communities of PracticeA Guide to Communities of Practice
A Guide to Communities of Practice
 
Communities of Practice: Conversations To Collaboration
Communities of Practice: Conversations To CollaborationCommunities of Practice: Conversations To Collaboration
Communities of Practice: Conversations To Collaboration
 
Business Process Reengineering
Business Process ReengineeringBusiness Process Reengineering
Business Process Reengineering
 
Concept Mapping... for the slightly confused
Concept Mapping... for the slightly confusedConcept Mapping... for the slightly confused
Concept Mapping... for the slightly confused
 
Concept mapping
Concept mappingConcept mapping
Concept mapping
 
Community of Practices Best Practice
Community of Practices Best PracticeCommunity of Practices Best Practice
Community of Practices Best Practice
 

Similar to 12 Principles Of Knowledge Management By Enamul Haque

Knowledge Management
Knowledge ManagementKnowledge Management
Knowledge ManagementSagar PATEL
 
Knowledge management and Organizational Learning
Knowledge management and Organizational LearningKnowledge management and Organizational Learning
Knowledge management and Organizational Learningshiluswami46
 
Emphasis introduction to km
Emphasis introduction to kmEmphasis introduction to km
Emphasis introduction to kmMohamed Rafique
 
What Is Knowledge Management
What Is Knowledge ManagementWhat Is Knowledge Management
What Is Knowledge ManagementArt Schlussel
 
Professional Development Y3 ssp 12 13 l14
Professional Development Y3 ssp 12 13 l14Professional Development Y3 ssp 12 13 l14
Professional Development Y3 ssp 12 13 l14Miles Berry
 
Knowledge management & organizations
Knowledge management & organizationsKnowledge management & organizations
Knowledge management & organizationsKaustubh Gupta
 
KNOWLEDGE MANAGEMENT notes.docx
KNOWLEDGE MANAGEMENT notes.docxKNOWLEDGE MANAGEMENT notes.docx
KNOWLEDGE MANAGEMENT notes.docxfreelancer
 
KNOWLEDGE MANAGEMENT notes.docx
KNOWLEDGE MANAGEMENT notes.docxKNOWLEDGE MANAGEMENT notes.docx
KNOWLEDGE MANAGEMENT notes.docxfreelancer
 
McClure 2019 Leadership Admistrative Style Pedagogy
McClure 2019 Leadership Admistrative Style PedagogyMcClure 2019 Leadership Admistrative Style Pedagogy
McClure 2019 Leadership Admistrative Style PedagogyDiane McClure
 
Read 290 Critical Reading as Critical ThinkingOnlineWeek .docx
Read 290 Critical Reading as Critical ThinkingOnlineWeek .docxRead 290 Critical Reading as Critical ThinkingOnlineWeek .docx
Read 290 Critical Reading as Critical ThinkingOnlineWeek .docxcatheryncouper
 
Knowledge
KnowledgeKnowledge
Knowledgekktv
 
Knowledge Management & Organizational Learning
Knowledge Management & Organizational LearningKnowledge Management & Organizational Learning
Knowledge Management & Organizational Learningaparlogean
 
Managing Knowledge
Managing KnowledgeManaging Knowledge
Managing KnowledgeEman Rashed
 

Similar to 12 Principles Of Knowledge Management By Enamul Haque (20)

Knowledge management
Knowledge managementKnowledge management
Knowledge management
 
Chapter 1.pptx
Chapter 1.pptxChapter 1.pptx
Chapter 1.pptx
 
Knowledge Management
Knowledge ManagementKnowledge Management
Knowledge Management
 
Knowledge management and Organizational Learning
Knowledge management and Organizational LearningKnowledge management and Organizational Learning
Knowledge management and Organizational Learning
 
Chief Knpwledge Officer
Chief Knpwledge OfficerChief Knpwledge Officer
Chief Knpwledge Officer
 
Emphasis introduction to km
Emphasis introduction to kmEmphasis introduction to km
Emphasis introduction to km
 
What Is Knowledge Management
What Is Knowledge ManagementWhat Is Knowledge Management
What Is Knowledge Management
 
Professional Development Y3 ssp 12 13 l14
Professional Development Y3 ssp 12 13 l14Professional Development Y3 ssp 12 13 l14
Professional Development Y3 ssp 12 13 l14
 
Knowledge management & organizations
Knowledge management & organizationsKnowledge management & organizations
Knowledge management & organizations
 
Knowledge management
Knowledge managementKnowledge management
Knowledge management
 
KNOWLEDGE MANAGEMENT notes.docx
KNOWLEDGE MANAGEMENT notes.docxKNOWLEDGE MANAGEMENT notes.docx
KNOWLEDGE MANAGEMENT notes.docx
 
KNOWLEDGE MANAGEMENT notes.docx
KNOWLEDGE MANAGEMENT notes.docxKNOWLEDGE MANAGEMENT notes.docx
KNOWLEDGE MANAGEMENT notes.docx
 
Group Thinking
Group ThinkingGroup Thinking
Group Thinking
 
Module 1
Module 1Module 1
Module 1
 
McClure 2019 Leadership Admistrative Style Pedagogy
McClure 2019 Leadership Admistrative Style PedagogyMcClure 2019 Leadership Admistrative Style Pedagogy
McClure 2019 Leadership Admistrative Style Pedagogy
 
Read 290 Critical Reading as Critical ThinkingOnlineWeek .docx
Read 290 Critical Reading as Critical ThinkingOnlineWeek .docxRead 290 Critical Reading as Critical ThinkingOnlineWeek .docx
Read 290 Critical Reading as Critical ThinkingOnlineWeek .docx
 
Knowledge
KnowledgeKnowledge
Knowledge
 
Knowledge Management & Organizational Learning
Knowledge Management & Organizational LearningKnowledge Management & Organizational Learning
Knowledge Management & Organizational Learning
 
Nature of Knowledge Management, alternative views and types of knowledge
Nature of Knowledge Management, alternative views and types of knowledge Nature of Knowledge Management, alternative views and types of knowledge
Nature of Knowledge Management, alternative views and types of knowledge
 
Managing Knowledge
Managing KnowledgeManaging Knowledge
Managing Knowledge
 

More from Enamul Haque

Organizational Change Management and Communications
Organizational Change Management and CommunicationsOrganizational Change Management and Communications
Organizational Change Management and CommunicationsEnamul Haque
 
Knowledge Management in ServiceNow
Knowledge Management in ServiceNowKnowledge Management in ServiceNow
Knowledge Management in ServiceNowEnamul Haque
 
ServiceNow (SNOW) Reporting Explaind
ServiceNow (SNOW) Reporting ExplaindServiceNow (SNOW) Reporting Explaind
ServiceNow (SNOW) Reporting ExplaindEnamul Haque
 
Amazing inventions by teens - Inventions Created By Teenagers - Compiled by E...
Amazing inventions by teens - Inventions Created By Teenagers - Compiled by E...Amazing inventions by teens - Inventions Created By Teenagers - Compiled by E...
Amazing inventions by teens - Inventions Created By Teenagers - Compiled by E...Enamul Haque
 
Designing an efficient IT operations war room/Command Centre
Designing an efficient IT operations war room/Command Centre Designing an efficient IT operations war room/Command Centre
Designing an efficient IT operations war room/Command Centre Enamul Haque
 
Why social media for customer care
Why social media for customer careWhy social media for customer care
Why social media for customer careEnamul Haque
 
Gems of Knowledge Management success stories
Gems of Knowledge Management success storiesGems of Knowledge Management success stories
Gems of Knowledge Management success storiesEnamul Haque
 
Knowledge management and social media by Enamul Haque
Knowledge management and social media by Enamul HaqueKnowledge management and social media by Enamul Haque
Knowledge management and social media by Enamul HaqueEnamul Haque
 
Why many KM initiatives fail? - Enamul Haque
Why many KM initiatives fail? - Enamul HaqueWhy many KM initiatives fail? - Enamul Haque
Why many KM initiatives fail? - Enamul HaqueEnamul Haque
 

More from Enamul Haque (9)

Organizational Change Management and Communications
Organizational Change Management and CommunicationsOrganizational Change Management and Communications
Organizational Change Management and Communications
 
Knowledge Management in ServiceNow
Knowledge Management in ServiceNowKnowledge Management in ServiceNow
Knowledge Management in ServiceNow
 
ServiceNow (SNOW) Reporting Explaind
ServiceNow (SNOW) Reporting ExplaindServiceNow (SNOW) Reporting Explaind
ServiceNow (SNOW) Reporting Explaind
 
Amazing inventions by teens - Inventions Created By Teenagers - Compiled by E...
Amazing inventions by teens - Inventions Created By Teenagers - Compiled by E...Amazing inventions by teens - Inventions Created By Teenagers - Compiled by E...
Amazing inventions by teens - Inventions Created By Teenagers - Compiled by E...
 
Designing an efficient IT operations war room/Command Centre
Designing an efficient IT operations war room/Command Centre Designing an efficient IT operations war room/Command Centre
Designing an efficient IT operations war room/Command Centre
 
Why social media for customer care
Why social media for customer careWhy social media for customer care
Why social media for customer care
 
Gems of Knowledge Management success stories
Gems of Knowledge Management success storiesGems of Knowledge Management success stories
Gems of Knowledge Management success stories
 
Knowledge management and social media by Enamul Haque
Knowledge management and social media by Enamul HaqueKnowledge management and social media by Enamul Haque
Knowledge management and social media by Enamul Haque
 
Why many KM initiatives fail? - Enamul Haque
Why many KM initiatives fail? - Enamul HaqueWhy many KM initiatives fail? - Enamul Haque
Why many KM initiatives fail? - Enamul Haque
 

12 Principles Of Knowledge Management By Enamul Haque

  • 1. 12 Principles of Knowledge Management Enamul Haque Senior process owner, Knowledge Management Nokia 1
  • 2. Understanding knowledge is the first step to managing it effectively. Winston Churchill said, "The empires of the future are the empires of the mind." Tom Peters said, "Heavy lifting is out; brains are in." 2
  • 3. Right information at the right time • There is little doubt that we have entered the knowledge economy where what organisations know is becoming more important than the traditional sources of economic power – capital, land, plant and labour – which they command. • When people are given access to the information and resources they need to complete a task, they can finish it more quickly and effectively. • An engineer selecting a part for a sensor, a scientist analyzing data from an experiment, a manager selecting among various new technologies— all these actions are more likely to succeed if the people have access to relevant information about what has worked before and who has made the same analyses. • Knowledge management applications are the key to helping bring the right information to the right people at the right time to make the right decision. 3
  • 4. What do we mean by KM Principles? • Well a dictionary definition of a principle is a 'fundamental truth or law as a basis of reasoning or action'. • Furthermore, principles have, at least, four distinct characteristics: 1. They are timeless. They will be just as relevant in 50 years time as they are now. 2. They are changeless. Whereas knowledge will change over time, principles do not change ever. You might even say, this is wisdom. 3. They are universal. That is to say, they can be applied anywhere. 4. They are scalable. That is, the same principles can apply to individuals, teams, organizations, inter-organizations, and even globally. • So one can say that principles, are 'the heart of the 4 matter', the fundamental source.
  • 5. 12 guiding principles for KM  1. KM Strategy. People will focus and work more effectively through a shared vision and values, and the knowledge management strategy must be aligned to this  2. Organizational learning. What have we learned today, as a 'learning organization', is sometimes more important than what tasks we performed today. We have to be both a learning organization and knowledge driven.  3. KM process. No re-inventing of the wheel, No continual repeating of the same mistakes. Every time we do something repetitive we should strive to do it better than the last time 5
  • 6. 12 guiding principles for KM  4. Knowledge travels via language. Without a language to describe our experience, we can't communicate what we know. Expanding organizational knowledge means that we must develop the languages we use to describe our work experience.  5. KM Systems and Tools - Knowledge systems and tools are implements for knowledge working. They should be to support knowledge asset driven strategies, processes, methods and techniques. Be knowledge asset driven, not tools driven. 6
  • 7. 12 guiding principles for KM  6. The more you try to pin knowledge down, the more it slips away. It's tempting to try to tie up knowledge as codified knowledge-documents, patents, libraries, databases, and so forth. But too much strictness and formality regarding knowledge lead to the creativity spoiled.  7. Looser is probably better. Highly adaptable systems look chaotic. The survival rate of diverse, decentralized systems is higher. That means we can waste resources and energy trying to control knowledge too tightly.  8. There is no one solution. Knowledge is always changing. For the moment, the best approach to managing it is one that keeps things moving along while keeping options open. 7
  • 8. 12 guiding principles for KM  9. Knowledge doesn't grow forever. Eventually, some knowledge is lost or dies, just as things in nature. Unlearning and letting go of old ways of thinking, even retiring whole blocks of knowledge, contribute to the vitality and evolution of knowledge.  10. No one is in charge. If only we knew what we know, we would be three times more effective tomorrow. Effective organizational knowledge management is the natural result of effective personal and team knowledge management. 8
  • 9. 12 guiding principles for KM  11. You can't impose rules and systems. knowledge is truly self- organizing - a neural network architecture that uses unsupervised learning. The most important way to advance it is to remove the barriers to self-organization. In a supportive environment, knowledge will take care of itself.  12. KM – individual - Organizations learn only through individuals who learn first. What gets rewarded gets done! 9 This presentation is compiled from different open sources in the Internet