Knowledge Management Lecture 2: Individuals, communities and organizations

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Knowledge Management Lecture 2: Individuals, communities and organizations

  1. 1. 2. Knowledge Management for Individuals, Communities and OrganizationsKnowledge Management Introduction Stefan Urbanek 2008 Lecture Slides stefan.urbanek@gmail.com http://stiivi.com Stiivi
  2. 2. “☛ Book” references: Kimiz Dalkir:Knowledge Management in Theory and Practice Elsevier 2005
  3. 3. Attributes of KMgenerating new knowledgeaccessing valuable knowledge from outside sourcesusing accessible knowledge in decision makingembedding knowledge in process, products and services
  4. 4. Major KM Components content containerscollection of knowledge units places where knowledge is stored, modified, linked, managed communities prosumers* of knowledge ☛ book p. 20 (producers + consumers) *see Wikinomics
  5. 5. Beneficiaries communitiesindividuals organization of practice
  6. 6. For Individuals
  7. 7. For Individualhelps people do their jobs and save time through better decision making and problem solvingbuilds a sense of community bonds within the organizationhelps people to keep up to dateprovides challenges to contribute
  8. 8. Time Saving (simplified)meeting, analysis knowledge sharing knowledge application 1+1=? 2 1+1=? 2 2!No KM timeWith KM No KM With KM free time
  9. 9. For Individualfacilitating knowledge growth through culture and incentivestransferring existing knowledge ☛ see “one example” into other parts of the organizationmeasuring the value of knowledge assets impact of knowledge management
  10. 10. One Example of Knowledge Transfer
  11. 11. some information flowsmanagement are going through several levels of management, sometimes being aggregated, simplified and “subjectivised” by link chains, moreover it makes flows slower human marketing strategy customerresources service retail IT
  12. 12. knowledge management helps to create horizontal retail communication channels marketing that allows peers to share knowledge through departments – across whole human organizationresources strategy customer service IT
  13. 13. For Community of Practice
  14. 14. For Communitydevelops professional skillspromotes peer-to-peer mentoring ☛ see “one example” colleagues can teach each other more effectively “teaching material” is reusable in time and in spacefacilitates more effective networking andcollaboration ☛ see “one example”
  15. 15. For Communitydevelops a professional code of ethics thatmembers can followdevelops a common language
  16. 16. Common Languagecompany wide Glossary might emergecommon language does not mean singleorganization-wide definitionscommon language means, that each member ofthe organization is aware of all known andused definitions
  17. 17. For Organization
  18. 18. For Organizationhelps drive strategysolves problems quickly solutions might be recorded and reused each organization member can be potential solver
  19. 19. For Organization wisdom of crowdsdiffuses best practicescross fertilizes ideas and increasesopportunities for innovation ☛ recommended reading: James Surowiecky: Wisdom of Crowds
  20. 20. For Organizationimproves embedded knowledge in products and services special properties or design reasonsbuilds organizational memory knowledge is preserved in time
  21. 21. with knowledge management, organization becomes knowledgeable and learning learning organization
  22. 22. organizational knowledge is not intended to replace individual knowledge but to complement it by making it stronger, more coherent and more broadly applicative

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