Knowledge management and knowledge sharingHazel HallSenior LecturerSchool of ComputingNapier University, Edinburghh.hall@n...
Knowledge management and knowledge sharingFormat of the presentation•   Knowledge management “defined”•   Knowledge manage...
Knowledge management and knowledge sharingKnowledge management: a definition“The capabilities by which communities within ...
Knowledge management and knowledge sharingKnowledge management: a definition“The capabilities by which communities within ...
Knowledge management and knowledge sharing                         Information science            Psychology              ...
Knowledge management and knowledge sharing                             Information science                Librarians      ...
Knowledge management and knowledge sharing                Contested approachesLaissez-faire                          Re-en...
Knowledge management and knowledge sharing                  Contested approachesLaissez-faire                             ...
Knowledge management and knowledge sharing        KM1: “Knowledge organisation” approachIdentifyAcquire     internally and...
Knowledge management and knowledge sharing             KM2: “Process” approach                                then recompi...
Knowledge management and knowledge sharing             KM3: “Creation” approachProvideconditions                       so ...
Knowledge management and knowledge sharing        KM1: “Knowledge organisation” approachIdentifyAcquire     internally and...
Knowledge management and knowledge sharing                KM2: “Process” approach                                      the...
Knowledge management and knowledge sharing                KM3: “Creation” approachProvideconditions                       ...
Knowledge management and knowledge sharingKM at Napier UniversityTeaching• focused on integrated strategies• students lear...
Knowledge management and knowledge sharingValue of conducting research on encouraging knowledge  sharingMost commonly disc...
Knowledge management and knowledge sharingKnowledge gaps and debates in this area•    KM research questions about teams•  ...
Knowledge management and knowledge sharing          Incentives for knowledge sharingRewards            Conditions         ...
Knowledge management and knowledge sharing          Incentives for knowledge sharingRewards           Financial rewardsHar...
Knowledge management and knowledge sharing          Incentives for knowledge sharing                                      ...
Knowledge management and knowledge sharing          Incentives for knowledge sharingRewards           Financial rewardsHar...
Knowledge management and knowledge sharing          Incentives for knowledge sharingRewardsHard              Enhanced repu...
Knowledge management and knowledge sharing          Incentives for knowledge sharingRewardsHard              Enhanced repu...
Knowledge management and knowledge sharing          Incentives for knowledge sharingRewardsHard              Enhanced repu...
Knowledge management and knowledge sharing              Incentives for knowledge sharing                                  ...
Knowledge management and knowledge sharing               Incentives for knowledge sharing                                 ...
Knowledge management and knowledge sharing               Incentives for knowledge sharing                        Condition...
Knowledge management and knowledge sharing                 Incentives for knowledge sharing                               ...
Knowledge management and knowledge sharing        Incentives for knowledge sharing                 Conditions             ...
Knowledge management and knowledge sharing        Incentives for knowledge sharing                 Conditions             ...
Knowledge management and knowledge sharing        Incentives for knowledge sharing                 Conditions             ...
Knowledge management and knowledge sharing              Incentives for knowledge sharing                                  ...
Knowledge management and knowledge sharing              Incentives for knowledge sharing                       Conditions ...
Knowledge management and knowledge sharing              Incentives for knowledge sharing                                  ...
Knowledge management and knowledge sharing              Incentives for knowledge sharing                                  ...
Knowledge management and knowledge sharing              Incentives for knowledge sharing                                  ...
Knowledge management and knowledge sharing              Incentives for knowledge sharing                                  ...
Knowledge management and knowledge sharing       Incentives for knowledge sharing                                         ...
Knowledge management and knowledge sharing       Incentives for knowledge sharing                                         ...
Knowledge management and knowledge sharing       Incentives for knowledge sharing                                         ...
Knowledge management and knowledge sharing       Incentives for knowledge sharing                                         ...
Knowledge management and knowledge sharing       Incentives for knowledge sharing                                         ...
Knowledge management and knowledge sharing       Incentives for knowledge sharing                                         ...
Knowledge management and knowledge sharing                   Incentives for knowledge sharing                             ...
Knowledge management and knowledge sharing          Incentives for knowledge sharingRewards            Conditions         ...
Knowledge management and knowledge sharing            Incentives for knowledge sharingRewards              Conditions     ...
Knowledge management and knowledge sharing                    Incentives for knowledge sharing   Rewards                  ...
Knowledge management and knowledge sharing                    Incentives for knowledge sharing   Rewards                  ...
Knowledge management and knowledge sharingReferences and further work in this areaDavenport, E., & Cronin, B. (2000). Know...
Upcoming SlideShare
Loading in …5
×

Knowledge management and knowledge sharing

1,251 views

Published on

Hazel Hall's invited paper presented to the Chartered Institute of Management Accountants (Biz.Net programme), River House Conference Centre, Stirling, 6 November 2001. The material presented here draws on early work for Hazel Hall's PhD, the full details of which are available from http://hazelhall.org/publications/phd-the-knowledge-trap-an-intranet-implementation-in-a-corporate-environment/

Published in: Education
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
1,251
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
54
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Knowledge management and knowledge sharing

  1. 1. Knowledge management and knowledge sharingHazel HallSenior LecturerSchool of ComputingNapier University, Edinburghh.hall@napier.ac.uk 1
  2. 2. Knowledge management and knowledge sharingFormat of the presentation• Knowledge management “defined”• Knowledge management perspectives• Knowledge management at Napier University• Knowledge sharing 2
  3. 3. Knowledge management and knowledge sharingKnowledge management: a definition“The capabilities by which communities within an organisation capture the knowledge that is critical to them, constantly improve it and make it available in the most effective manner to those people who need it, so that they can exploit it creatively to add value as a normal part of their work” 3
  4. 4. Knowledge management and knowledge sharingKnowledge management: a definition“The capabilities by which communities within an organisation capture the knowledge that is critical to them, constantly improve it and make it available in the most effective manner to those people who need it, so that they can exploit it creatively to add value as a normal part of their work” 4
  5. 5. Knowledge management and knowledge sharing Information science Psychology Science and technology Artificial intelligenceSociology Knowledge management Information systemsBusiness studies Computer science Strategic Organisational management science 5
  6. 6. Knowledge management and knowledge sharing Information science Librarians Military strategists Psychology Science and technologyManagement consultants Artificial intelligence Sociology Engineers KnowledgeHuman resourcesmanagers management Information systems Hardware & software vendors Business studies Computer science Accountant Charities s Strategic Organisational management science 6
  7. 7. Knowledge management and knowledge sharing Contested approachesLaissez-faire Re-engineering 7
  8. 8. Knowledge management and knowledge sharing Contested approachesLaissez-faire Re-engineering3 articulations from the literatureKM1: Library and Information ScienceKM2: Process EngineeringKM3: Organisational Theory (Davenport & Cronin, 2000) 8
  9. 9. Knowledge management and knowledge sharing KM1: “Knowledge organisation” approachIdentifyAcquire internally and externally for subsequent retrievalClassify produced publications and useCatalogueOrganiseStore 9
  10. 10. Knowledge management and knowledge sharing KM2: “Process” approach then recompile systemsUse and resources  identify to map and modeltechniques existing conceptual “know-how”and tools links, form new links 10
  11. 11. Knowledge management and knowledge sharing KM3: “Creation” approachProvideconditions so that knowledge is to encouragefor created and shared knowledge cultureknowledge freelycreation 11
  12. 12. Knowledge management and knowledge sharing KM1: “Knowledge organisation” approachIdentifyAcquire internally and externally for subsequent retrievalClassify produced publications and useCatalogueOrganiseStore Isn’t this just information management? Ignores “tacit”, unrecorded knowledge 12
  13. 13. Knowledge management and knowledge sharing KM2: “Process” approach then recompile systemsUse and resources  identify to map and modeltechniques existing conceptual “know-how”and tools links, form new links Over-emphasis on the process of mapping & modelling Too little emphasis on human factors Cost of exercise 13
  14. 14. Knowledge management and knowledge sharing KM3: “Creation” approachProvideconditions so that knowledge is to encouragefor created and shared knowledge cultureknowledge freelycreation Ignores “published” sources Dependent on personality “types” Highly reliant on personal networks 14
  15. 15. Knowledge management and knowledge sharingKM at Napier UniversityTeaching• focused on integrated strategies• students learn about KM while “doing” KMResearch: examples• communities of practice and networked learning• teledemocracy• careers guidance• advertising 15
  16. 16. Knowledge management and knowledge sharingValue of conducting research on encouraging knowledge sharingMost commonly discussed topic at KM conferences• priority area for knowledge research• priority area for companies“knowledge hoarding is power”  “knowledge sharing is valued” (Kelleher & Levene, p. 39) 16
  17. 17. Knowledge management and knowledge sharingKnowledge gaps and debates in this area• KM research questions about teams• value of organisational incentives for information sharing• case study evidence 17
  18. 18. Knowledge management and knowledge sharing Incentives for knowledge sharingRewards Conditions Infrastructure UsabilityHard Responsibilities ArticulationSoft Status Critical mass Communities Boundary objects 18
  19. 19. Knowledge management and knowledge sharing Incentives for knowledge sharingRewards Financial rewardsHardSoft Career advancement/security as reward Access to information and knowledge as reward 19
  20. 20. Knowledge management and knowledge sharing Incentives for knowledge sharing Increased pay BonusesRewards Stock options Financial rewardsHard Promotion Career advancement/security as reward Future workSoft Learning Access to information and knowledge as reward Innovation 20
  21. 21. Knowledge management and knowledge sharing Incentives for knowledge sharingRewards Financial rewardsHardSoft Career advancement/security as reward Access to information and knowledge as reward 21
  22. 22. Knowledge management and knowledge sharing Incentives for knowledge sharingRewardsHard Enhanced reputation as rewardSoft Personal satisfaction as reward 22
  23. 23. Knowledge management and knowledge sharing Incentives for knowledge sharingRewardsHard Enhanced reputation as reward Gratitude FlatterySoft Recognition Personal satisfaction as reward Cross-hierarchy alliances Positive results of altruism 23
  24. 24. Knowledge management and knowledge sharing Incentives for knowledge sharingRewardsHard Enhanced reputation as rewardSoft Personal satisfaction as reward 24
  25. 25. Knowledge management and knowledge sharing Incentives for knowledge sharing c eRewards plian m r y co st p ora tereHard e tem elf-in u rag ote s hips Enco prom tions ing pes ” - k ySoft ver re rela risk ta ality “t O tu R up urage erson p isco nd on D e D ep 25
  26. 26. Knowledge management and knowledge sharing Incentives for knowledge sharing Training & debriefings Conditions Mentoring & assistingAcquire knowledgeDisseminate knowledge Responsibilities Time allocated “Copying” permitted Status Senior management buy-in Communities Leadership by example 26
  27. 27. Knowledge management and knowledge sharing Incentives for knowledge sharing ConditionsAcquire knowledgeDisseminate knowledge Responsibilities Status Communities 27
  28. 28. Knowledge management and knowledge sharing Incentives for knowledge sharing Training & debriefings Conditions Mentoring & assisting ve e ratiAcquire knowledge imp ResponsibilitiesDisseminate knowledge n ge Time allocated re c ha C ultu “Copying” permitted Status Senior management buy-in Communities Leadership by example 28
  29. 29. Knowledge management and knowledge sharing Incentives for knowledge sharing Conditions Remove management Responsibilities levels Relegate Status Mask status Communities All are contributors, experimentation is encouraged 29
  30. 30. Knowledge management and knowledge sharing Incentives for knowledge sharing Conditions Responsibilities Academic research on online interactions Relegate Status Doctors v nurses Communities 30
  31. 31. Knowledge management and knowledge sharing Incentives for knowledge sharing Conditions f Removeomanagement rd Responsibilities ft r ewa levels o n st s tion a gai puta rks ed re Relegate Wo a Status nc Mask status enh Communities All are contributors, experimentation is encouraged 31
  32. 32. Knowledge management and knowledge sharing Incentives for knowledge sharing Shared commitment, Conditions obligation & co- dependence  vitality & trust Responsibilities Social interaction  clique & high risk Status exchangeProvide for Communities Identity  common purpose 32
  33. 33. Knowledge management and knowledge sharing Incentives for knowledge sharing Conditions Responsibilities Social events Status Common language frameworkProvide for Communities Space 33
  34. 34. Knowledge management and knowledge sharing Incentives for knowledge sharing Shared commitment, Conditions obligation & co- dependence  vitality & trust Responsibilities Social interaction  clique & high risk Status exchange ” a tedProvide for Communities “ cr e Identity  ’t be common Can purpose 34
  35. 35. Knowledge management and knowledge sharing Incentives for knowledge sharing s k tie a Shared commitment, we obligation s co- & Conditions e rsu gv dependence  vitality on tr& trust S Responsibilities Social interaction  clique & high risk Status exchange ” a tedProvide for Communities “ cr e Identity  ’t be common Can purpose 35
  36. 36. Knowledge management and knowledge sharing Incentives for knowledge sharing s k tie a Shared commitment, we obligation s co- & Conditions e rsu gv dependence  vitality on tr& trust S Responsibilities n a tio n Social interaction e mi  d clique & high iss risk Status it ed h ib exchange In ” a tedProvide for Communities “ cr e Identity  ’t be common Can purpose 36
  37. 37. Knowledge management and knowledge sharing Incentives for knowledge sharing s k tie a Shared commitment, we obligation s co- & Conditions e rsu gv dependence  vitality on tr& trust S Responsibilities n a tio n Social interactione mi  clique & highd iss risk Status it ed h ib exchange In ” ip a ted shProvide for Communities “ cr e Identity  ber be m ’t common me Can on purpose its 37 Lim
  38. 38. Knowledge management and knowledge sharing Incentives for knowledge sharing Infrastructure Ease of use Usability Usefulness of use is obvious Articulation Critical mass Boundary objects 38
  39. 39. Knowledge management and knowledge sharing Incentives for knowledge sharing Infrastructure Ease of use Usability Usefulness of use is obvious Articulation Critical mass Boundary objects 39
  40. 40. Knowledge management and knowledge sharing Incentives for knowledge sharing Infrastructure Usability Integration of tools with communities Articulation Critical mass Boundary objects 40
  41. 41. Knowledge management and knowledge sharing Incentives for knowledge sharing Infrastructure Usability Integration of tools with communities Articulation Critical mass Boundary objects 41
  42. 42. Knowledge management and knowledge sharing Incentives for knowledge sharing Infrastructure Ease of use Usability Usefulness of use is obvious Articulation Integration of tools with communities Critical mass Boundary objects 42
  43. 43. Knowledge management and knowledge sharing Incentives for knowledge sharing Infrastructure Usability Articulation classification schemes Critical mass repositories Boundary spaces and people objects 43
  44. 44. Knowledge management and knowledge sharing Incentives for knowledge sharing Infrastructure Usability ArticulationEase of knowledge sharing classification schemesEqual status Critical massCommunity ownership repositoriesExploitation of weak ties BoundaryTransfer from oldies to newbies spaces and people objects 44
  45. 45. Knowledge management and knowledge sharing Incentives for knowledge sharingRewards Conditions Infrastructure UsabilityHard Responsibilities ArticulationSoft Status Critical mass Communities Boundary objects 45
  46. 46. Knowledge management and knowledge sharing Incentives for knowledge sharingRewards Conditions Infrastructure UsabilityHard Responsibilities ArticulationSoft Tension Status Critical mass Communities Boundary objectsMixed incentives 46
  47. 47. Knowledge management and knowledge sharing Incentives for knowledge sharing Rewards Conditions InfrastructureTo jump start knowledge For long-term compliance To help new members of staffsharing To encourage experimentation For cross-team workingTo match “expectations” For “community” benefits For distributed staffof personality types To promote moral obligation For wide dissemination 47
  48. 48. Knowledge management and knowledge sharing Incentives for knowledge sharing Rewards Conditions InfrastructureTo jump start knowledge For long-term compliance To help new members of staffsharing To encourage experimentation For cross-team workingTo match “expectations” For “community” benefits For distributed staffof personality types To promote moral obligation For wide disseminationKnowledge is a private Knowledge is a public good Knowledge is accessiblegood 48
  49. 49. Knowledge management and knowledge sharingReferences and further work in this areaDavenport, E., & Cronin, B. (2000). Knowledge management: semantic drift or conceptual shift?, [Online]. Available: http://www.alise.org/nondiscuss/conf00_Davenport-Cronin-paper.htm [2000, 28 January].Davenport E. & Hall, H. (2002 in press). Organizational knowledge and communities of practice. In B. Cronin & D, Shaw (Eds.). Annual Review of Information Science and Technology. Medford NJ: Information Today.Hall, H. (2001). Input-friendliness: motivating knowledge sharing across intranets. Journal of Information Science 27(2), 139-146.Kelleher, D., & Levene, S. (2001). Knowledge management: a guide to good practice. London: British Standards Institution. 49

×