Knowledge management at hp

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Knowledge management at hp

  1. 1. Consultants’Knowledge Group Knowledge Management at HP ConsultingConsultants’Knowledge Agenda Group The business case The implementation strategy Your role Knowledge Mgmt at HPC 20 July 00 1
  2. 2. Consultants’Knowledge The business case for Knowledge Group Management Knowledge Mgmt at HPC 20 July 00Consultants’Knowledge HPC’s Knowledge Management Group business drivers …. Rapidly changing technology Increased implementation complexity Innovation Innovation vs Customer expectations: Faster execution Global consistency Leverage Leverage Ability to tap HP’s collective knowledge Knowledge Mgmt at HPC 20 July 00 2
  3. 3. Consultants’Knowledge … drives the need to accelerate Group learning curves Local experience Local experience Global experience Global experienceSuccess Time Knowledge Mgmt at HPC 20 July 00Consultants’Knowledge HP Consulting’s Knowledge Group Management Vision Our consultants feel and act as if they have the knowledge of the entire organization at their fingertips when they consult with customers. They know exactly where to go to find information. They are eager to share knowledge as well as leverage other’s experience in order to deliver more value to other’ customers. We will recognize those consultants that share and those that leverage other’s knowledge and other’ experience as the most valuable members of the HP consulting team. Knowledge Mgmt at HPC 20 July 00 3
  4. 4. Consultants’Knowledge Strategy for Implementation Group Knowledge Mgmt at HPC 20 July 00Consultants’Knowledge We avoided the typical approach Group Wisdom Wisdom Knowledge Knowledge Information InformationSource: ThePerformanceGroup Data Data Knowledge Mgmt at HPC 20 July 00 4
  5. 5. Consultants’Knowledge …and focused on business results Group RESULTS RESULTS Actions Actions Decisions Decisions Knowledge KnowledgeSource: The Information InformationPerformanceGroup Data Data Knowledge Mgmt at HPC 20 July 00Consultants’Knowledge We designed a program with three key Group objectives Balance reuse and innovation Promote pervasive leverage and sharing of knowledge Integrate explicit and tacit knowledge processes into the core work of the organization Knowledge Mgmt at HPC 20 July 00 5
  6. 6. Consultants’ Knowledge We staged a phased approach Group Create the Create the Build & Launch Build & Launch Permeate the Permeate the Foundation Foundation Environment Environment Environment Environment Outcome: Develop key Outcome: Design a Outcome: Pervasive knowledge processes systemic knowledge- knowledge creation and based business leverage le Learning Project Pr opCommunities oc o Snapshots Pe es e s Knowledge Knowledge Maps Infrastructure On-going Learning and Communication On- Knowledge Mgmt at HPC 20 July 00 Consultants’ Knowledge We focused on three processes Group Learning Learning Project Project Communities Communities Snapshots Snapshots A process by which A process for approaches, insights, consultants to connect Learning Communities Project and deliverables are with other consultants Snapshots captured from the to acquire, exchange Knowledge experience of a project and build knowledge Mapping team Knowledge Knowledge Mapping Mapping A process to identify knowledge and skills needed to sell or deliver a solution Knowledge Mgmt at HPC 20 July 00 6
  7. 7. Consultants’Knowledge We then built and launched the Group environment Create the Create the Build & Launch Build & Launch Permeate the Permeate the Foundation Foundation Environment Environment Environment Environment Outcome: Develop key Outcome: Design a Outcome: Pervasive knowledge processes systemic knowledge- knowledge creation and based business leverage Learning ProjectCommunities Snapshots le Pr op oc o Pe es Knowledge e s Maps Knowledge Infrastructure On-going Learning and Communication On- Knowledge Mgmt at HPC 20 July 00Consultants’Knowledge We built upon our process foundation Group and designed a systemic implementation Broadly Broadly Continued Continued implement & implement & development of s development of P eo P o integrate the ces integrate the organizational knowledge organizational knowledge capability ple pe Pro processes Managing capability processes Results Oriented Knowledge Infrastructure Evolve content Evolve content management & management & technology infrastructure technology infrastructure Knowledge Mgmt at HPC 20 July 00 7
  8. 8. Consultants’Knowledge K-Net: the HPC knowledge Group technology solution K-Net Electronic portal to HPC’s knowledge Structured knowledge, discussion forums Browse, search and submit capabilities Solution knowledge Knowledge structure consistency Collateral look and feel consistency Populated Solution Store Project Knowledge Project workspace Project document management Project discussion forum Knowledge Mgmt at HPC 20 July 00Consultants’Knowledge Defining the process: Group Consulting Content Lifecyle Apply content in engagements Collaborative Apply Workspace Submit Highly structured, Unevaluated content: packaged Little or no structure Solution Store Global and Local Search/Browse Submissions Refine/ Filtered, evaluated, engineer semi-structured Evaluate Global and Local /Catalog Repositories Knowledge Mgmt at HPC 20 July 00 8
  9. 9. Consultants’Knowledge K-Net Demo Group Knowledge Mgmt at HPC 20 July 00Consultants’Knowledge Services and capabilities GroupK-Net Electronic portal to HP’s knowledge Knowledge structure Browse, search and submit Project Snapshot Project work space Process to capture project insights and outcomes Web-based database for storage K-Desk Human interface Knowledge brokering service Market research service Knowledge Map Process to identify Learning Communities, K-Link knowledge and skills needed Network of consultants to sell and deliver a solution Business subject orientation Web-based tool to support LCs Knowledge Mgmt at HPC 20 July 00 9
  10. 10. Consultants’ Knowledge Tornado (Knowledge Flow)Knowledge Group Sales Tools, Market Info, Competitor & Partner Info, HPC and SDC Vision, SDC & Regional Info Value to Client (From HPC, SDC, ESP and Region websites) Client Projects Knowledge Capture & Reuse K-Net K-Net Client Project Solution Store & Community global/local Workspace(s) Solutio K-Net g develo n Contribution Sharin pment Repositories Project Profiles and K-Desk Harvesting Sessions Learning Research summaries Communities New Knowledge, Experience from outside hp Experience, Workshop results Collateral Knowledge Mgmt at HPC 20 July 00Consultants’Knowledge What benefits will be provided to Group sustain momentum? Easy access to solution and Consultants Consultants engagement knowledge Improved productivity and effectiveness Ability to rapidly learn from experience Organization Organization Evolve robust service offerings Improved revenue and profits Collective knowledge of HP brought to bear on client engagements Clients Clients Improved value Consistent results Knowledge Mgmt at HPC 20 July 00 10
  11. 11. Consultants’Knowledge Your role Group Share your knowledge and leverage others’ knowledge Join a Learning Community Use the K-Desk to locate knowledgeable people and content Become familiar with the content in K-Net Become a role model for desired behaviors Take time for sharing, learning and codifying Be passionate and involved Become visible as a knowledge role model Knowledge Mgmt at HPC 20 July 00 11

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