SlideShare a Scribd company logo
1
GeoPro™ Training
2 © 2014 Intermap Technologies. All rights reserved.
GeoPro Agenda
Sales Process & Use Case
Product Demonstration
GeoPro Insights
Professional Services
Q & A
3
Application Layer
Middleware Layer
3DBI Is Built On A Common Platform
© 2014 Intermap Technologies. All rights reserved.
Data Layer
4
GeoPro Sales Cycle
© 2014 Intermap Technologies. All rights reserved.
Step 1: Build Rapport
Step 2: Opening and Purpose
Step 3: Establish Credibility
Step 4: Investigate Needs
Step 5: Present Solutions
Step 6: Address Concerns
Step 7: Obtain Commitment
Step 8: Reassure
Let’s discuss…
5
GeoPro
Case Study
© 2014 Intermap Technologies. All rights reserved.
6 © 2014 Intermap Technologies. All rights reserved.
Step 1: Building Rapport
 Find something in common
 Show you like them
 Be real
7 © 2014 Intermap Technologies. All rights reserved.
Step 2: Opening & Purpose
 Who are you
 Why you are there
 Earn the right to ask questions
8 © 2014 Intermap Technologies. All rights reserved.
Step 3: Establishing Credibility
 A few sentences about you
and your company
 Describe the customers
you serve
 An example of how you have
served a customer with GeoPro
9 © 2014 Intermap Technologies. All rights reserved.
Step 4: Investigating Needs
Ask OPIS questions like:
(Operation, Problem, Impact, Solution)
- What if you could:
Empower your entire organization to easily
share and serve all your spatial data to non-GIS
users?
Seamlessly integrate location intelligence from
existing GIS servers and databases to be
easy-to-use and intuitive for all end users?
Create powerful web maps for all any user,
allowing them to make more informed
spatial related decisions?
10 © 2014 Intermap Technologies. All rights reserved.
Step 5: Present Solution
 Present Benefits To
Their Needs
 Demonstrate GeoPro’s
Uniqueness
 Use P.A.R. in presenting
11 © 2014 Intermap Technologies. All rights reserved.
Step 6: Address Concerns
 Listen and acknowledge
their concern
 Confirm your understanding
 Handle the objection
 Get agreement that you have
handled their objection
12 © 2014 Intermap Technologies. All rights reserved.
Step 7: Obtain Commitment
 Summarize the benefits
in the proposal
 Ask for the order
 Be confident
13 © 2014 Intermap Technologies. All rights reserved.
Step 8: Reassure
 Follow-up as promised
 Resolve issues
 Sell Deeper
14
GeoPro
Product
Demonstration
© 2014 Intermap Technologies. All rights reserved.
15
GeoPro
Product
Insights
© 2014 Intermap Technologies. All rights reserved.
16 © 2014 Intermap Technologies. All rights reserved.
The GeoPro Sales Cycle
60 Day
Sales Cycle
17
GeoPro Drivers
 80% of all commercial
enterprise information has a
spatial component
 51% of Global companies use
web-based mapping services
 Only 5% of employees have
the access and required skill to
manage
Most GIS servers on the market
today are expensive and need
technical expertise to manage
© 2014 Intermap Technologies. All rights reserved.
18 © 2014 Intermap Technologies. All rights reserved.
The Problems GeoPro Solves
 Managing and integrating enterprise data
 Sharing information across your
organization
 Enabling end users to use spatial
information
 Processing and serving large amounts of
data to the web
 Publishing information to end users
19
GeoPro Features
© 2014 Intermap Technologies. All rights reserved.
Data Integration
Data adapters capable of integrating all of the
most common data
Information Sharing
Serve large amounts of spatial information to
end users of web and desktop applications
Ease of Use
Intuitive user interface assessable via any
device with a web browser
High Volume Performance
Completely scalable to support as many
users and as much data as desired
20
GeoPro Benefits
© 2014 Intermap Technologies. All rights reserved.
Smarter Decisions via Integration
Connected datasets are combined to produce unique
insights that cannot be obtained from stand-alone data
Greater Accessibility to Information
GeoPro interface is easy and accessible to any user
within your organization via any device
Power Your Web Applications
Serve data and analytics to your web applications at
the click of a button
Proven Architecture
Used throughout enterprise industries for over 5 years
with 99.999% uptime
21
GeoPro Solution Sales Tip Sheet
The first 2 steps in ANY solutions sale include :
1. Developing Social Rapport With Your Prospect and;
2. Establishing Your Opening & Purpose Statement
These two steps should be carried out for ALL client interactions
and can be reviewed in the Orion Platform Solution Sales Tip Sheet.
For GeoPro, this tip sheet starts with step 3.
Instructions:
Step 3 Establish Credibility:
Step 4 InvestigatingNeeds:
 OPIS questions should be asked during this step. OPIS stands
for Operation, Problem, Impact and Solution.
 Operations:
 How do you manage data currently?
 What software packages are you presently using to
manage your data and obtain answers to your problems?
 What vendors do you generally work with in support of
your data management efforts?
 Problem:
 How do departments currently find and access the data or
information they need?
 Can you describe how your current data management
could be better?
 Are GIS software experts or license costs a bottleneck to
deliver answers across the organization?
 Do data silos occur and if so why do they happen?
 Impact:
 How could better data management help you to increase
revenues and/or lower costs ?
 Would your department be more successful with a different
data management capability?
 Are you losing time/money due to excessive time trying to
share data across your organization?
 Solution:
 What would success look like to you in effectively
managing your strategic planning?
 Would other departments or users be better served with
access to spatial information and related answers?
 What’s missing from your current solution?
 If you were to prioritize your issues/goals what would that
priority look like?
 Since 1996 Intermap Technologies has provided software,
services, and solutions helping governments and commercial
enterprises solve their geospatial challenges in over 35 countries
world-wide
 Intermap has processed more 3D elevation data than any other
company in the world
 Intermap has established National Spatial Data Infrastructures
(NSDI) to multiple country governments, drastically improving their
ability to manage geospatial and location-based intelligence from a
central location without the need for heavy GIS software
 Intermap uses GeoPro to serve data and analytics to its 3DBI
SaaS products
 A few customers and partners include :
Alcatel-Lucent Motorola
Land & Survey Sabah Newmont
Ericsson PBS&J
Marathon Oil Dewberry
Microsoft Vodafone
22
2
Step 5 Presenting Solutions:
Steps 7 & 8
The last 2 steps in ANY solutions sale include :
7. Obtaining Commitment
8. Reassurance
These two steps should be carried out for ALL client interactions
and can be reviewed in the Orion Platform Solution Sales Tip
Sheet.
Step 6 Addressing Concerns:
Identify the root issue for an objection
Trust (Can GeoPro do this? How hard is app development?)
Show AdPro, RiskPro, 360 Report as examples of using GeoPro
Offer to employ GeoPro with customer data to showcase
Need (must identify a compelling problem)
Data administration and serving, shortcomings in existing GIS
servers and workflow
Can we extend the capability of existing GIS licenses?
Produce answers beyond or in place of data access
Urgency
Eliminate some GIS license costs, reduce cost of new apps and web
portals, improve data access speed
Answer questions for the entire organization.
Money - Discover which money issue you are dealing with
Negotiation tactics, bluffing,
Value – revisit need, impact, identify compelling problem
Competition – differences in solution
Budget – work to resolve timing
Money as an excuse for one of the other issues
GeoPro Solution Sales Tip Sheet
What if you could….
 Empower your entire organization to easily share geospatial
data with others?
 Centrally manage all your of spatial data to reduce the costs
of data storage and enhance the security of data?
 Seamlessly integrate the geospatial information from existing
GIS servers and databases to be easy-to-use and intuitive for
all end users?
 Exploit the power of high performance computing to serve
large amounts of spatial information to both web and desktop
applications?
 Create powerful web maps for non-GIS end users to use to
make more informed spatial related decisions.
Then… Demonstrate GeoPro
• Describe how you can connect all of the most common
formats without the need to translate or reformat
information.
• Demonstrate how you can process data within GeoPro
(reproject, cache, etc.)
• Show how you can visualize your data within the map
viewer as well as create powerful web maps from your
layers.
• Highlight how the share activity allows you to share all
your data, maps, and associated analytics via services.
• Speak to the administration functionality that allows you
to control data and services access for users and groups
23
GeoPro
Professional
Services
© 2014 Intermap Technologies. All rights reserved.
24
GeoPro™ Professional Services
© 2014 Intermap Technologies. All rights reserved.
Field Opportunities:
• Geospatial Audit
• Installation & Integration
Services and Training:
• Onsite Training
• Remote Operation
Customer Support:
• Silver, Gold, Platinum
• Build Unique Applications
25
GeoPro: How Can It Help?
ESRI
Oracle
Intergraph
Application
Web Portal
Application
Enterprise
Government
Agency
GIS
Department
GeoPro Users
Web Portal
© 2014 Intermap Technologies. All rights reserved.
26
GeoPro
Pricing
© 2014 Intermap Technologies. All rights reserved.
27
GeoPro Channel Partner Pricing
© 2014 Intermap Technologies. All rights reserved.
28 © 2014 Intermap Technologies. All rights reserved.
GeoPro Sales Incentive!
Every GeoPro sale receives….
1. $20K off Perpetual License
2. Plus Receive 4% MDF!
……to the end of Q3!
29
Thank You!
© 2014 Intermap Technologies. All rights reserved.
Questions &
Answers

More Related Content

What's hot

Net Solutions Enterprise Mobility Brochure
Net Solutions Enterprise Mobility BrochureNet Solutions Enterprise Mobility Brochure
Net Solutions Enterprise Mobility Brochure
Net Solutions
 
Freedom To Focus - XPS Presentation
Freedom To Focus - XPS PresentationFreedom To Focus - XPS Presentation
Freedom To Focus - XPS Presentationsherimullin
 
Mx Essentials 28 oktober 2011
Mx Essentials 28 oktober 2011Mx Essentials 28 oktober 2011
Mx Essentials 28 oktober 2011
Mendix
 
Do UX designers have a role in reducing digital waste?
Do UX designers have a role in reducing digital waste?Do UX designers have a role in reducing digital waste?
Do UX designers have a role in reducing digital waste?
User Vision
 
Espedia Visual Enterprise Overview
Espedia Visual Enterprise OverviewEspedia Visual Enterprise Overview
Espedia Visual Enterprise OverviewEspedia Consulting
 
Leveraging BI and GIS: value proposition
Leveraging BI and GIS: value propositionLeveraging BI and GIS: value proposition
Leveraging BI and GIS: value proposition
Esri
 
Enterprise Mobile Strategy
Enterprise Mobile StrategyEnterprise Mobile Strategy
Enterprise Mobile StrategyDMIMarketing
 

What's hot (7)

Net Solutions Enterprise Mobility Brochure
Net Solutions Enterprise Mobility BrochureNet Solutions Enterprise Mobility Brochure
Net Solutions Enterprise Mobility Brochure
 
Freedom To Focus - XPS Presentation
Freedom To Focus - XPS PresentationFreedom To Focus - XPS Presentation
Freedom To Focus - XPS Presentation
 
Mx Essentials 28 oktober 2011
Mx Essentials 28 oktober 2011Mx Essentials 28 oktober 2011
Mx Essentials 28 oktober 2011
 
Do UX designers have a role in reducing digital waste?
Do UX designers have a role in reducing digital waste?Do UX designers have a role in reducing digital waste?
Do UX designers have a role in reducing digital waste?
 
Espedia Visual Enterprise Overview
Espedia Visual Enterprise OverviewEspedia Visual Enterprise Overview
Espedia Visual Enterprise Overview
 
Leveraging BI and GIS: value proposition
Leveraging BI and GIS: value propositionLeveraging BI and GIS: value proposition
Leveraging BI and GIS: value proposition
 
Enterprise Mobile Strategy
Enterprise Mobile StrategyEnterprise Mobile Strategy
Enterprise Mobile Strategy
 

Viewers also liked

EcoSAR Technology IGARSS Presentation.pdf
EcoSAR Technology IGARSS Presentation.pdfEcoSAR Technology IGARSS Presentation.pdf
EcoSAR Technology IGARSS Presentation.pdfgrssieee
 
3 water resource management a berg fugro
3 water resource management a berg fugro3 water resource management a berg fugro
3 water resource management a berg fugroInnovation Norway
 
Job Nijman Water Export Dag 26 juni 2009
Job Nijman Water Export Dag 26 juni 2009Job Nijman Water Export Dag 26 juni 2009
Job Nijman Water Export Dag 26 juni 2009
NL EVD Internationaal
 
Massachgusetts, USGS, and Fugro/Earthdata
Massachgusetts, USGS, and Fugro/EarthdataMassachgusetts, USGS, and Fugro/Earthdata
Massachgusetts, USGS, and Fugro/Earthdata
National States Geographic Information Council
 
2013 Geospatial Data and Project Management Track, Risk Management in Geospat...
2013 Geospatial Data and Project Management Track, Risk Management in Geospat...2013 Geospatial Data and Project Management Track, Risk Management in Geospat...
2013 Geospatial Data and Project Management Track, Risk Management in Geospat...
GIS in the Rockies
 
Active Water Wells Analysis
Active Water Wells AnalysisActive Water Wells Analysis
Active Water Wells Analysis
Clayton Gordon
 
Temporal decorrelation analysis at P-band over tropical forest.ppt
Temporal decorrelation analysis at P-band over tropical forest.pptTemporal decorrelation analysis at P-band over tropical forest.ppt
Temporal decorrelation analysis at P-band over tropical forest.pptgrssieee
 
Salinity Mapping
Salinity MappingSalinity Mapping
Salinity Mapping
Brett Johnson
 
FR1.T03.2 Zou_IGARSS_2011.ppt
FR1.T03.2 Zou_IGARSS_2011.pptFR1.T03.2 Zou_IGARSS_2011.ppt
FR1.T03.2 Zou_IGARSS_2011.pptgrssieee
 
An example of 3D conductivity mapping using the TEMPEST airborne electromagne...
An example of 3D conductivity mapping using the TEMPEST airborne electromagne...An example of 3D conductivity mapping using the TEMPEST airborne electromagne...
An example of 3D conductivity mapping using the TEMPEST airborne electromagne...
Richard Lane
 
MO4.L09 - DIGITAL BEAMFORMING SAR (DBSAR) FOR BIOMASS ESTIMATION
MO4.L09 - DIGITAL BEAMFORMING SAR (DBSAR) FOR BIOMASS ESTIMATIONMO4.L09 - DIGITAL BEAMFORMING SAR (DBSAR) FOR BIOMASS ESTIMATION
MO4.L09 - DIGITAL BEAMFORMING SAR (DBSAR) FOR BIOMASS ESTIMATIONgrssieee
 
MO3.L09 - THEORETICAL AND PRACTICAL DESIGN CONSIDERATIONS FOR A SMALL, MULTI-...
MO3.L09 - THEORETICAL AND PRACTICAL DESIGN CONSIDERATIONS FOR A SMALL, MULTI-...MO3.L09 - THEORETICAL AND PRACTICAL DESIGN CONSIDERATIONS FOR A SMALL, MULTI-...
MO3.L09 - THEORETICAL AND PRACTICAL DESIGN CONSIDERATIONS FOR A SMALL, MULTI-...grssieee
 
Lidar market Forecast 2014 - 2020
Lidar market Forecast 2014 - 2020Lidar market Forecast 2014 - 2020
Lidar market Forecast 2014 - 2020
Amilybuston1
 
Scientific Knowledge from Geospatial Observations
Scientific Knowledge from Geospatial ObservationsScientific Knowledge from Geospatial Observations
Scientific Knowledge from Geospatial Observations
George Percivall
 
Social media training slides 4 - google, facebook and the rest
Social media training slides   4 - google, facebook and the restSocial media training slides   4 - google, facebook and the rest
Social media training slides 4 - google, facebook and the restMichael Rose
 
Programa Global de Conservacion de Recursos Geneticos SIRGEALC Quito 2011
Programa Global de Conservacion de Recursos Geneticos SIRGEALC Quito 2011Programa Global de Conservacion de Recursos Geneticos SIRGEALC Quito 2011
Programa Global de Conservacion de Recursos Geneticos SIRGEALC Quito 2011
CWR Project
 

Viewers also liked (20)

EcoSAR Technology IGARSS Presentation.pdf
EcoSAR Technology IGARSS Presentation.pdfEcoSAR Technology IGARSS Presentation.pdf
EcoSAR Technology IGARSS Presentation.pdf
 
3 water resource management a berg fugro
3 water resource management a berg fugro3 water resource management a berg fugro
3 water resource management a berg fugro
 
Job Nijman Water Export Dag 26 juni 2009
Job Nijman Water Export Dag 26 juni 2009Job Nijman Water Export Dag 26 juni 2009
Job Nijman Water Export Dag 26 juni 2009
 
Massachgusetts, USGS, and Fugro/Earthdata
Massachgusetts, USGS, and Fugro/EarthdataMassachgusetts, USGS, and Fugro/Earthdata
Massachgusetts, USGS, and Fugro/Earthdata
 
Layout3
Layout3Layout3
Layout3
 
2013 Geospatial Data and Project Management Track, Risk Management in Geospat...
2013 Geospatial Data and Project Management Track, Risk Management in Geospat...2013 Geospatial Data and Project Management Track, Risk Management in Geospat...
2013 Geospatial Data and Project Management Track, Risk Management in Geospat...
 
Active Water Wells Analysis
Active Water Wells AnalysisActive Water Wells Analysis
Active Water Wells Analysis
 
Temporal decorrelation analysis at P-band over tropical forest.ppt
Temporal decorrelation analysis at P-band over tropical forest.pptTemporal decorrelation analysis at P-band over tropical forest.ppt
Temporal decorrelation analysis at P-band over tropical forest.ppt
 
Salinity Mapping
Salinity MappingSalinity Mapping
Salinity Mapping
 
FR1.T03.2 Zou_IGARSS_2011.ppt
FR1.T03.2 Zou_IGARSS_2011.pptFR1.T03.2 Zou_IGARSS_2011.ppt
FR1.T03.2 Zou_IGARSS_2011.ppt
 
InsitePro
InsiteProInsitePro
InsitePro
 
An example of 3D conductivity mapping using the TEMPEST airborne electromagne...
An example of 3D conductivity mapping using the TEMPEST airborne electromagne...An example of 3D conductivity mapping using the TEMPEST airborne electromagne...
An example of 3D conductivity mapping using the TEMPEST airborne electromagne...
 
MO4.L09 - DIGITAL BEAMFORMING SAR (DBSAR) FOR BIOMASS ESTIMATION
MO4.L09 - DIGITAL BEAMFORMING SAR (DBSAR) FOR BIOMASS ESTIMATIONMO4.L09 - DIGITAL BEAMFORMING SAR (DBSAR) FOR BIOMASS ESTIMATION
MO4.L09 - DIGITAL BEAMFORMING SAR (DBSAR) FOR BIOMASS ESTIMATION
 
MO3.L09 - THEORETICAL AND PRACTICAL DESIGN CONSIDERATIONS FOR A SMALL, MULTI-...
MO3.L09 - THEORETICAL AND PRACTICAL DESIGN CONSIDERATIONS FOR A SMALL, MULTI-...MO3.L09 - THEORETICAL AND PRACTICAL DESIGN CONSIDERATIONS FOR A SMALL, MULTI-...
MO3.L09 - THEORETICAL AND PRACTICAL DESIGN CONSIDERATIONS FOR A SMALL, MULTI-...
 
Lidar market Forecast 2014 - 2020
Lidar market Forecast 2014 - 2020Lidar market Forecast 2014 - 2020
Lidar market Forecast 2014 - 2020
 
Scientific Knowledge from Geospatial Observations
Scientific Knowledge from Geospatial ObservationsScientific Knowledge from Geospatial Observations
Scientific Knowledge from Geospatial Observations
 
Social media training slides 4 - google, facebook and the rest
Social media training slides   4 - google, facebook and the restSocial media training slides   4 - google, facebook and the rest
Social media training slides 4 - google, facebook and the rest
 
Programa Global de Conservacion de Recursos Geneticos SIRGEALC Quito 2011
Programa Global de Conservacion de Recursos Geneticos SIRGEALC Quito 2011Programa Global de Conservacion de Recursos Geneticos SIRGEALC Quito 2011
Programa Global de Conservacion de Recursos Geneticos SIRGEALC Quito 2011
 
Barrack
BarrackBarrack
Barrack
 
Chap 21
Chap 21Chap 21
Chap 21
 

Similar to GeoPro

Considerations when building mobile app. Presented by Microstrategy
Considerations when building mobile app. Presented by MicrostrategyConsiderations when building mobile app. Presented by Microstrategy
Considerations when building mobile app. Presented by Microstrategyitnewsafrica
 
SG MVPA Workshop Booklet Fall 2015
SG MVPA Workshop Booklet Fall 2015SG MVPA Workshop Booklet Fall 2015
SG MVPA Workshop Booklet Fall 2015Josh Russ
 
Peol fiori case study
Peol fiori case studyPeol fiori case study
Peol fiori case study
Peol Solutions
 
Sales enablement app
Sales enablement appSales enablement app
Sales enablement app
Pratham Software (PSI)
 
Accelerate and Modernize Enterprise Application Development and Digital Proce...
Accelerate and Modernize Enterprise Application Development and Digital Proce...Accelerate and Modernize Enterprise Application Development and Digital Proce...
Accelerate and Modernize Enterprise Application Development and Digital Proce...
DevOps.com
 
Excalibur: best practices for virtual desktop operations leveraging Citrix Di...
Excalibur: best practices for virtual desktop operations leveraging Citrix Di...Excalibur: best practices for virtual desktop operations leveraging Citrix Di...
Excalibur: best practices for virtual desktop operations leveraging Citrix Di...
Citrix
 
When Worlds Collide: Why Marketing & Technology Should be Involved in the CMS...
When Worlds Collide: Why Marketing & Technology Should be Involved in the CMS...When Worlds Collide: Why Marketing & Technology Should be Involved in the CMS...
When Worlds Collide: Why Marketing & Technology Should be Involved in the CMS...
Hileman Group
 
ManageEngine Overview 2023.pdf
ManageEngine Overview 2023.pdfManageEngine Overview 2023.pdf
ManageEngine Overview 2023.pdf
Phuong Nghiem Sy Tam
 
Mendix Essentials Presentatie Gerolf Roovers26/08/2011
Mendix Essentials Presentatie Gerolf Roovers26/08/2011Mendix Essentials Presentatie Gerolf Roovers26/08/2011
Mendix Essentials Presentatie Gerolf Roovers26/08/2011
Mendix
 
I Minds2009 Geosparc
I Minds2009 GeosparcI Minds2009 Geosparc
I Minds2009 Geosparcimec.archive
 
Corporate presentation- Arohatech
Corporate presentation- ArohatechCorporate presentation- Arohatech
Corporate presentation- Arohatech
Pabitra Pradhan
 
Master Track C: "Programmatic Disruption"
Master Track C: "Programmatic Disruption"Master Track C: "Programmatic Disruption"
Master Track C: "Programmatic Disruption"iMedia Connection
 
Being a digital communication superstar
Being a digital communication superstarBeing a digital communication superstar
Being a digital communication superstar
Ron McFarland
 
Mobile App Development Service for Idea Cellular | Success Story
Mobile App Development Service for Idea Cellular | Success StoryMobile App Development Service for Idea Cellular | Success Story
Mobile App Development Service for Idea Cellular | Success Story
iProgrammer Solutions Private Limited
 
RoMT - Part 2 Marketing Technology Webinar
RoMT - Part 2 Marketing Technology WebinarRoMT - Part 2 Marketing Technology Webinar
RoMT - Part 2 Marketing Technology Webinar
Smart Insights
 
Vendor Landscape: Enterprise Service Desk
Vendor Landscape: Enterprise Service DeskVendor Landscape: Enterprise Service Desk
Vendor Landscape: Enterprise Service Desk
Team Netuse srl
 
Star qualities: What it takes for mobile development projects to succeed
Star qualities: What it takes for mobile development projects to succeedStar qualities: What it takes for mobile development projects to succeed
Star qualities: What it takes for mobile development projects to succeed
Susanne Hupfer, Ph.D.
 
Driving Sales Excellence: Mobile App Development for Idea's Postpaid Retail T...
Driving Sales Excellence: Mobile App Development for Idea's Postpaid Retail T...Driving Sales Excellence: Mobile App Development for Idea's Postpaid Retail T...
Driving Sales Excellence: Mobile App Development for Idea's Postpaid Retail T...
iProgrammer Solutions Private Limited
 
Ireland Apo University Fy 10 Tibbs Slideshare
Ireland Apo University Fy 10 Tibbs SlideshareIreland Apo University Fy 10 Tibbs Slideshare
Ireland Apo University Fy 10 Tibbs SlideshareTibbs Pereira
 
Openstream.ai – Insurtech Innovation Award 2023
Openstream.ai – Insurtech Innovation Award 2023Openstream.ai – Insurtech Innovation Award 2023
Openstream.ai – Insurtech Innovation Award 2023
The Digital Insurer
 

Similar to GeoPro (20)

Considerations when building mobile app. Presented by Microstrategy
Considerations when building mobile app. Presented by MicrostrategyConsiderations when building mobile app. Presented by Microstrategy
Considerations when building mobile app. Presented by Microstrategy
 
SG MVPA Workshop Booklet Fall 2015
SG MVPA Workshop Booklet Fall 2015SG MVPA Workshop Booklet Fall 2015
SG MVPA Workshop Booklet Fall 2015
 
Peol fiori case study
Peol fiori case studyPeol fiori case study
Peol fiori case study
 
Sales enablement app
Sales enablement appSales enablement app
Sales enablement app
 
Accelerate and Modernize Enterprise Application Development and Digital Proce...
Accelerate and Modernize Enterprise Application Development and Digital Proce...Accelerate and Modernize Enterprise Application Development and Digital Proce...
Accelerate and Modernize Enterprise Application Development and Digital Proce...
 
Excalibur: best practices for virtual desktop operations leveraging Citrix Di...
Excalibur: best practices for virtual desktop operations leveraging Citrix Di...Excalibur: best practices for virtual desktop operations leveraging Citrix Di...
Excalibur: best practices for virtual desktop operations leveraging Citrix Di...
 
When Worlds Collide: Why Marketing & Technology Should be Involved in the CMS...
When Worlds Collide: Why Marketing & Technology Should be Involved in the CMS...When Worlds Collide: Why Marketing & Technology Should be Involved in the CMS...
When Worlds Collide: Why Marketing & Technology Should be Involved in the CMS...
 
ManageEngine Overview 2023.pdf
ManageEngine Overview 2023.pdfManageEngine Overview 2023.pdf
ManageEngine Overview 2023.pdf
 
Mendix Essentials Presentatie Gerolf Roovers26/08/2011
Mendix Essentials Presentatie Gerolf Roovers26/08/2011Mendix Essentials Presentatie Gerolf Roovers26/08/2011
Mendix Essentials Presentatie Gerolf Roovers26/08/2011
 
I Minds2009 Geosparc
I Minds2009 GeosparcI Minds2009 Geosparc
I Minds2009 Geosparc
 
Corporate presentation- Arohatech
Corporate presentation- ArohatechCorporate presentation- Arohatech
Corporate presentation- Arohatech
 
Master Track C: "Programmatic Disruption"
Master Track C: "Programmatic Disruption"Master Track C: "Programmatic Disruption"
Master Track C: "Programmatic Disruption"
 
Being a digital communication superstar
Being a digital communication superstarBeing a digital communication superstar
Being a digital communication superstar
 
Mobile App Development Service for Idea Cellular | Success Story
Mobile App Development Service for Idea Cellular | Success StoryMobile App Development Service for Idea Cellular | Success Story
Mobile App Development Service for Idea Cellular | Success Story
 
RoMT - Part 2 Marketing Technology Webinar
RoMT - Part 2 Marketing Technology WebinarRoMT - Part 2 Marketing Technology Webinar
RoMT - Part 2 Marketing Technology Webinar
 
Vendor Landscape: Enterprise Service Desk
Vendor Landscape: Enterprise Service DeskVendor Landscape: Enterprise Service Desk
Vendor Landscape: Enterprise Service Desk
 
Star qualities: What it takes for mobile development projects to succeed
Star qualities: What it takes for mobile development projects to succeedStar qualities: What it takes for mobile development projects to succeed
Star qualities: What it takes for mobile development projects to succeed
 
Driving Sales Excellence: Mobile App Development for Idea's Postpaid Retail T...
Driving Sales Excellence: Mobile App Development for Idea's Postpaid Retail T...Driving Sales Excellence: Mobile App Development for Idea's Postpaid Retail T...
Driving Sales Excellence: Mobile App Development for Idea's Postpaid Retail T...
 
Ireland Apo University Fy 10 Tibbs Slideshare
Ireland Apo University Fy 10 Tibbs SlideshareIreland Apo University Fy 10 Tibbs Slideshare
Ireland Apo University Fy 10 Tibbs Slideshare
 
Openstream.ai – Insurtech Innovation Award 2023
Openstream.ai – Insurtech Innovation Award 2023Openstream.ai – Insurtech Innovation Award 2023
Openstream.ai – Insurtech Innovation Award 2023
 

Recently uploaded

Explore Modern SharePoint Templates for 2024
Explore Modern SharePoint Templates for 2024Explore Modern SharePoint Templates for 2024
Explore Modern SharePoint Templates for 2024
Sharepoint Designs
 
Globus Connect Server Deep Dive - GlobusWorld 2024
Globus Connect Server Deep Dive - GlobusWorld 2024Globus Connect Server Deep Dive - GlobusWorld 2024
Globus Connect Server Deep Dive - GlobusWorld 2024
Globus
 
SOCRadar Research Team: Latest Activities of IntelBroker
SOCRadar Research Team: Latest Activities of IntelBrokerSOCRadar Research Team: Latest Activities of IntelBroker
SOCRadar Research Team: Latest Activities of IntelBroker
SOCRadar
 
Paketo Buildpacks : la meilleure façon de construire des images OCI? DevopsDa...
Paketo Buildpacks : la meilleure façon de construire des images OCI? DevopsDa...Paketo Buildpacks : la meilleure façon de construire des images OCI? DevopsDa...
Paketo Buildpacks : la meilleure façon de construire des images OCI? DevopsDa...
Anthony Dahanne
 
Why React Native as a Strategic Advantage for Startup Innovation.pdf
Why React Native as a Strategic Advantage for Startup Innovation.pdfWhy React Native as a Strategic Advantage for Startup Innovation.pdf
Why React Native as a Strategic Advantage for Startup Innovation.pdf
ayushiqss
 
Dominate Social Media with TubeTrivia AI’s Addictive Quiz Videos.pdf
Dominate Social Media with TubeTrivia AI’s Addictive Quiz Videos.pdfDominate Social Media with TubeTrivia AI’s Addictive Quiz Videos.pdf
Dominate Social Media with TubeTrivia AI’s Addictive Quiz Videos.pdf
AMB-Review
 
In 2015, I used to write extensions for Joomla, WordPress, phpBB3, etc and I ...
In 2015, I used to write extensions for Joomla, WordPress, phpBB3, etc and I ...In 2015, I used to write extensions for Joomla, WordPress, phpBB3, etc and I ...
In 2015, I used to write extensions for Joomla, WordPress, phpBB3, etc and I ...
Juraj Vysvader
 
GlobusWorld 2024 Opening Keynote session
GlobusWorld 2024 Opening Keynote sessionGlobusWorld 2024 Opening Keynote session
GlobusWorld 2024 Opening Keynote session
Globus
 
How Recreation Management Software Can Streamline Your Operations.pptx
How Recreation Management Software Can Streamline Your Operations.pptxHow Recreation Management Software Can Streamline Your Operations.pptx
How Recreation Management Software Can Streamline Your Operations.pptx
wottaspaceseo
 
WSO2Con2024 - WSO2's IAM Vision: Identity-Led Digital Transformation
WSO2Con2024 - WSO2's IAM Vision: Identity-Led Digital TransformationWSO2Con2024 - WSO2's IAM Vision: Identity-Led Digital Transformation
WSO2Con2024 - WSO2's IAM Vision: Identity-Led Digital Transformation
WSO2
 
Vitthal Shirke Microservices Resume Montevideo
Vitthal Shirke Microservices Resume MontevideoVitthal Shirke Microservices Resume Montevideo
Vitthal Shirke Microservices Resume Montevideo
Vitthal Shirke
 
Strategies for Successful Data Migration Tools.pptx
Strategies for Successful Data Migration Tools.pptxStrategies for Successful Data Migration Tools.pptx
Strategies for Successful Data Migration Tools.pptx
varshanayak241
 
Accelerate Enterprise Software Engineering with Platformless
Accelerate Enterprise Software Engineering with PlatformlessAccelerate Enterprise Software Engineering with Platformless
Accelerate Enterprise Software Engineering with Platformless
WSO2
 
OpenFOAM solver for Helmholtz equation, helmholtzFoam / helmholtzBubbleFoam
OpenFOAM solver for Helmholtz equation, helmholtzFoam / helmholtzBubbleFoamOpenFOAM solver for Helmholtz equation, helmholtzFoam / helmholtzBubbleFoam
OpenFOAM solver for Helmholtz equation, helmholtzFoam / helmholtzBubbleFoam
takuyayamamoto1800
 
Webinar: Salesforce Document Management 2.0 - Smarter, Faster, Better
Webinar: Salesforce Document Management 2.0 - Smarter, Faster, BetterWebinar: Salesforce Document Management 2.0 - Smarter, Faster, Better
Webinar: Salesforce Document Management 2.0 - Smarter, Faster, Better
XfilesPro
 
Developing Distributed High-performance Computing Capabilities of an Open Sci...
Developing Distributed High-performance Computing Capabilities of an Open Sci...Developing Distributed High-performance Computing Capabilities of an Open Sci...
Developing Distributed High-performance Computing Capabilities of an Open Sci...
Globus
 
Providing Globus Services to Users of JASMIN for Environmental Data Analysis
Providing Globus Services to Users of JASMIN for Environmental Data AnalysisProviding Globus Services to Users of JASMIN for Environmental Data Analysis
Providing Globus Services to Users of JASMIN for Environmental Data Analysis
Globus
 
Lecture 1 Introduction to games development
Lecture 1 Introduction to games developmentLecture 1 Introduction to games development
Lecture 1 Introduction to games development
abdulrafaychaudhry
 
Multiple Your Crypto Portfolio with the Innovative Features of Advanced Crypt...
Multiple Your Crypto Portfolio with the Innovative Features of Advanced Crypt...Multiple Your Crypto Portfolio with the Innovative Features of Advanced Crypt...
Multiple Your Crypto Portfolio with the Innovative Features of Advanced Crypt...
Hivelance Technology
 
Cracking the code review at SpringIO 2024
Cracking the code review at SpringIO 2024Cracking the code review at SpringIO 2024
Cracking the code review at SpringIO 2024
Paco van Beckhoven
 

Recently uploaded (20)

Explore Modern SharePoint Templates for 2024
Explore Modern SharePoint Templates for 2024Explore Modern SharePoint Templates for 2024
Explore Modern SharePoint Templates for 2024
 
Globus Connect Server Deep Dive - GlobusWorld 2024
Globus Connect Server Deep Dive - GlobusWorld 2024Globus Connect Server Deep Dive - GlobusWorld 2024
Globus Connect Server Deep Dive - GlobusWorld 2024
 
SOCRadar Research Team: Latest Activities of IntelBroker
SOCRadar Research Team: Latest Activities of IntelBrokerSOCRadar Research Team: Latest Activities of IntelBroker
SOCRadar Research Team: Latest Activities of IntelBroker
 
Paketo Buildpacks : la meilleure façon de construire des images OCI? DevopsDa...
Paketo Buildpacks : la meilleure façon de construire des images OCI? DevopsDa...Paketo Buildpacks : la meilleure façon de construire des images OCI? DevopsDa...
Paketo Buildpacks : la meilleure façon de construire des images OCI? DevopsDa...
 
Why React Native as a Strategic Advantage for Startup Innovation.pdf
Why React Native as a Strategic Advantage for Startup Innovation.pdfWhy React Native as a Strategic Advantage for Startup Innovation.pdf
Why React Native as a Strategic Advantage for Startup Innovation.pdf
 
Dominate Social Media with TubeTrivia AI’s Addictive Quiz Videos.pdf
Dominate Social Media with TubeTrivia AI’s Addictive Quiz Videos.pdfDominate Social Media with TubeTrivia AI’s Addictive Quiz Videos.pdf
Dominate Social Media with TubeTrivia AI’s Addictive Quiz Videos.pdf
 
In 2015, I used to write extensions for Joomla, WordPress, phpBB3, etc and I ...
In 2015, I used to write extensions for Joomla, WordPress, phpBB3, etc and I ...In 2015, I used to write extensions for Joomla, WordPress, phpBB3, etc and I ...
In 2015, I used to write extensions for Joomla, WordPress, phpBB3, etc and I ...
 
GlobusWorld 2024 Opening Keynote session
GlobusWorld 2024 Opening Keynote sessionGlobusWorld 2024 Opening Keynote session
GlobusWorld 2024 Opening Keynote session
 
How Recreation Management Software Can Streamline Your Operations.pptx
How Recreation Management Software Can Streamline Your Operations.pptxHow Recreation Management Software Can Streamline Your Operations.pptx
How Recreation Management Software Can Streamline Your Operations.pptx
 
WSO2Con2024 - WSO2's IAM Vision: Identity-Led Digital Transformation
WSO2Con2024 - WSO2's IAM Vision: Identity-Led Digital TransformationWSO2Con2024 - WSO2's IAM Vision: Identity-Led Digital Transformation
WSO2Con2024 - WSO2's IAM Vision: Identity-Led Digital Transformation
 
Vitthal Shirke Microservices Resume Montevideo
Vitthal Shirke Microservices Resume MontevideoVitthal Shirke Microservices Resume Montevideo
Vitthal Shirke Microservices Resume Montevideo
 
Strategies for Successful Data Migration Tools.pptx
Strategies for Successful Data Migration Tools.pptxStrategies for Successful Data Migration Tools.pptx
Strategies for Successful Data Migration Tools.pptx
 
Accelerate Enterprise Software Engineering with Platformless
Accelerate Enterprise Software Engineering with PlatformlessAccelerate Enterprise Software Engineering with Platformless
Accelerate Enterprise Software Engineering with Platformless
 
OpenFOAM solver for Helmholtz equation, helmholtzFoam / helmholtzBubbleFoam
OpenFOAM solver for Helmholtz equation, helmholtzFoam / helmholtzBubbleFoamOpenFOAM solver for Helmholtz equation, helmholtzFoam / helmholtzBubbleFoam
OpenFOAM solver for Helmholtz equation, helmholtzFoam / helmholtzBubbleFoam
 
Webinar: Salesforce Document Management 2.0 - Smarter, Faster, Better
Webinar: Salesforce Document Management 2.0 - Smarter, Faster, BetterWebinar: Salesforce Document Management 2.0 - Smarter, Faster, Better
Webinar: Salesforce Document Management 2.0 - Smarter, Faster, Better
 
Developing Distributed High-performance Computing Capabilities of an Open Sci...
Developing Distributed High-performance Computing Capabilities of an Open Sci...Developing Distributed High-performance Computing Capabilities of an Open Sci...
Developing Distributed High-performance Computing Capabilities of an Open Sci...
 
Providing Globus Services to Users of JASMIN for Environmental Data Analysis
Providing Globus Services to Users of JASMIN for Environmental Data AnalysisProviding Globus Services to Users of JASMIN for Environmental Data Analysis
Providing Globus Services to Users of JASMIN for Environmental Data Analysis
 
Lecture 1 Introduction to games development
Lecture 1 Introduction to games developmentLecture 1 Introduction to games development
Lecture 1 Introduction to games development
 
Multiple Your Crypto Portfolio with the Innovative Features of Advanced Crypt...
Multiple Your Crypto Portfolio with the Innovative Features of Advanced Crypt...Multiple Your Crypto Portfolio with the Innovative Features of Advanced Crypt...
Multiple Your Crypto Portfolio with the Innovative Features of Advanced Crypt...
 
Cracking the code review at SpringIO 2024
Cracking the code review at SpringIO 2024Cracking the code review at SpringIO 2024
Cracking the code review at SpringIO 2024
 

GeoPro

  • 2. 2 © 2014 Intermap Technologies. All rights reserved. GeoPro Agenda Sales Process & Use Case Product Demonstration GeoPro Insights Professional Services Q & A
  • 3. 3 Application Layer Middleware Layer 3DBI Is Built On A Common Platform © 2014 Intermap Technologies. All rights reserved. Data Layer
  • 4. 4 GeoPro Sales Cycle © 2014 Intermap Technologies. All rights reserved. Step 1: Build Rapport Step 2: Opening and Purpose Step 3: Establish Credibility Step 4: Investigate Needs Step 5: Present Solutions Step 6: Address Concerns Step 7: Obtain Commitment Step 8: Reassure Let’s discuss…
  • 5. 5 GeoPro Case Study © 2014 Intermap Technologies. All rights reserved.
  • 6. 6 © 2014 Intermap Technologies. All rights reserved. Step 1: Building Rapport  Find something in common  Show you like them  Be real
  • 7. 7 © 2014 Intermap Technologies. All rights reserved. Step 2: Opening & Purpose  Who are you  Why you are there  Earn the right to ask questions
  • 8. 8 © 2014 Intermap Technologies. All rights reserved. Step 3: Establishing Credibility  A few sentences about you and your company  Describe the customers you serve  An example of how you have served a customer with GeoPro
  • 9. 9 © 2014 Intermap Technologies. All rights reserved. Step 4: Investigating Needs Ask OPIS questions like: (Operation, Problem, Impact, Solution) - What if you could: Empower your entire organization to easily share and serve all your spatial data to non-GIS users? Seamlessly integrate location intelligence from existing GIS servers and databases to be easy-to-use and intuitive for all end users? Create powerful web maps for all any user, allowing them to make more informed spatial related decisions?
  • 10. 10 © 2014 Intermap Technologies. All rights reserved. Step 5: Present Solution  Present Benefits To Their Needs  Demonstrate GeoPro’s Uniqueness  Use P.A.R. in presenting
  • 11. 11 © 2014 Intermap Technologies. All rights reserved. Step 6: Address Concerns  Listen and acknowledge their concern  Confirm your understanding  Handle the objection  Get agreement that you have handled their objection
  • 12. 12 © 2014 Intermap Technologies. All rights reserved. Step 7: Obtain Commitment  Summarize the benefits in the proposal  Ask for the order  Be confident
  • 13. 13 © 2014 Intermap Technologies. All rights reserved. Step 8: Reassure  Follow-up as promised  Resolve issues  Sell Deeper
  • 14. 14 GeoPro Product Demonstration © 2014 Intermap Technologies. All rights reserved.
  • 15. 15 GeoPro Product Insights © 2014 Intermap Technologies. All rights reserved.
  • 16. 16 © 2014 Intermap Technologies. All rights reserved. The GeoPro Sales Cycle 60 Day Sales Cycle
  • 17. 17 GeoPro Drivers  80% of all commercial enterprise information has a spatial component  51% of Global companies use web-based mapping services  Only 5% of employees have the access and required skill to manage Most GIS servers on the market today are expensive and need technical expertise to manage © 2014 Intermap Technologies. All rights reserved.
  • 18. 18 © 2014 Intermap Technologies. All rights reserved. The Problems GeoPro Solves  Managing and integrating enterprise data  Sharing information across your organization  Enabling end users to use spatial information  Processing and serving large amounts of data to the web  Publishing information to end users
  • 19. 19 GeoPro Features © 2014 Intermap Technologies. All rights reserved. Data Integration Data adapters capable of integrating all of the most common data Information Sharing Serve large amounts of spatial information to end users of web and desktop applications Ease of Use Intuitive user interface assessable via any device with a web browser High Volume Performance Completely scalable to support as many users and as much data as desired
  • 20. 20 GeoPro Benefits © 2014 Intermap Technologies. All rights reserved. Smarter Decisions via Integration Connected datasets are combined to produce unique insights that cannot be obtained from stand-alone data Greater Accessibility to Information GeoPro interface is easy and accessible to any user within your organization via any device Power Your Web Applications Serve data and analytics to your web applications at the click of a button Proven Architecture Used throughout enterprise industries for over 5 years with 99.999% uptime
  • 21. 21 GeoPro Solution Sales Tip Sheet The first 2 steps in ANY solutions sale include : 1. Developing Social Rapport With Your Prospect and; 2. Establishing Your Opening & Purpose Statement These two steps should be carried out for ALL client interactions and can be reviewed in the Orion Platform Solution Sales Tip Sheet. For GeoPro, this tip sheet starts with step 3. Instructions: Step 3 Establish Credibility: Step 4 InvestigatingNeeds:  OPIS questions should be asked during this step. OPIS stands for Operation, Problem, Impact and Solution.  Operations:  How do you manage data currently?  What software packages are you presently using to manage your data and obtain answers to your problems?  What vendors do you generally work with in support of your data management efforts?  Problem:  How do departments currently find and access the data or information they need?  Can you describe how your current data management could be better?  Are GIS software experts or license costs a bottleneck to deliver answers across the organization?  Do data silos occur and if so why do they happen?  Impact:  How could better data management help you to increase revenues and/or lower costs ?  Would your department be more successful with a different data management capability?  Are you losing time/money due to excessive time trying to share data across your organization?  Solution:  What would success look like to you in effectively managing your strategic planning?  Would other departments or users be better served with access to spatial information and related answers?  What’s missing from your current solution?  If you were to prioritize your issues/goals what would that priority look like?  Since 1996 Intermap Technologies has provided software, services, and solutions helping governments and commercial enterprises solve their geospatial challenges in over 35 countries world-wide  Intermap has processed more 3D elevation data than any other company in the world  Intermap has established National Spatial Data Infrastructures (NSDI) to multiple country governments, drastically improving their ability to manage geospatial and location-based intelligence from a central location without the need for heavy GIS software  Intermap uses GeoPro to serve data and analytics to its 3DBI SaaS products  A few customers and partners include : Alcatel-Lucent Motorola Land & Survey Sabah Newmont Ericsson PBS&J Marathon Oil Dewberry Microsoft Vodafone
  • 22. 22 2 Step 5 Presenting Solutions: Steps 7 & 8 The last 2 steps in ANY solutions sale include : 7. Obtaining Commitment 8. Reassurance These two steps should be carried out for ALL client interactions and can be reviewed in the Orion Platform Solution Sales Tip Sheet. Step 6 Addressing Concerns: Identify the root issue for an objection Trust (Can GeoPro do this? How hard is app development?) Show AdPro, RiskPro, 360 Report as examples of using GeoPro Offer to employ GeoPro with customer data to showcase Need (must identify a compelling problem) Data administration and serving, shortcomings in existing GIS servers and workflow Can we extend the capability of existing GIS licenses? Produce answers beyond or in place of data access Urgency Eliminate some GIS license costs, reduce cost of new apps and web portals, improve data access speed Answer questions for the entire organization. Money - Discover which money issue you are dealing with Negotiation tactics, bluffing, Value – revisit need, impact, identify compelling problem Competition – differences in solution Budget – work to resolve timing Money as an excuse for one of the other issues GeoPro Solution Sales Tip Sheet What if you could….  Empower your entire organization to easily share geospatial data with others?  Centrally manage all your of spatial data to reduce the costs of data storage and enhance the security of data?  Seamlessly integrate the geospatial information from existing GIS servers and databases to be easy-to-use and intuitive for all end users?  Exploit the power of high performance computing to serve large amounts of spatial information to both web and desktop applications?  Create powerful web maps for non-GIS end users to use to make more informed spatial related decisions. Then… Demonstrate GeoPro • Describe how you can connect all of the most common formats without the need to translate or reformat information. • Demonstrate how you can process data within GeoPro (reproject, cache, etc.) • Show how you can visualize your data within the map viewer as well as create powerful web maps from your layers. • Highlight how the share activity allows you to share all your data, maps, and associated analytics via services. • Speak to the administration functionality that allows you to control data and services access for users and groups
  • 23. 23 GeoPro Professional Services © 2014 Intermap Technologies. All rights reserved.
  • 24. 24 GeoPro™ Professional Services © 2014 Intermap Technologies. All rights reserved. Field Opportunities: • Geospatial Audit • Installation & Integration Services and Training: • Onsite Training • Remote Operation Customer Support: • Silver, Gold, Platinum • Build Unique Applications
  • 25. 25 GeoPro: How Can It Help? ESRI Oracle Intergraph Application Web Portal Application Enterprise Government Agency GIS Department GeoPro Users Web Portal © 2014 Intermap Technologies. All rights reserved.
  • 26. 26 GeoPro Pricing © 2014 Intermap Technologies. All rights reserved.
  • 27. 27 GeoPro Channel Partner Pricing © 2014 Intermap Technologies. All rights reserved.
  • 28. 28 © 2014 Intermap Technologies. All rights reserved. GeoPro Sales Incentive! Every GeoPro sale receives…. 1. $20K off Perpetual License 2. Plus Receive 4% MDF! ……to the end of Q3!
  • 29. 29 Thank You! © 2014 Intermap Technologies. All rights reserved. Questions & Answers

Editor's Notes

  1. Field EngineeringDelivery of software or software/hardware bundled appliance.Installation and integration of software or bundled appliance into existing infrastructure.Testing of GeoPro within customers environment to maximize performance and identify potential issues.Services and TrainingOnsite or remote training on using GeoPro software within customers environment.Remote operation of GeoPro within customers environment.Upgrades to the GeoPro software.Customer SupportLevel 1 customer support (basic customer issues)Level 2 customer support (advanced troubleshooting)Level 3 customer support (direct engineering support)