Many communications, media and technology companies share similar digital objectives. Here are our recommendations for realizing five common digital goals, and a look at a few companies that have succeeded with meeting them.
The Big Three tech trends—mobility, cloud computing and the
Internet of Things—show that the world is truly going digital. As a
result, organizations need to begin operating at the speed of digital, especially if the business is to take advantage of real-time, alwayson connections within a data-rich environment.
Mobility in particular is at the heart of the digital customer
experience, with users increasingly spending more time with their
devices. And the mobile theme of always-on, always-available further increases the need for organizations to embrace truly agile approaches to development, expanding the definition of becoming quicker and more adaptive. Mobility also relies on an ecosystem of applications and systems to deliver desired, compelling customer experiences. It requires that front-end mobile apps as well as other applications in the ecosystem move at lightning speed.
App Platforms and Bimodal Strategies Can Help CIOs Fuel Digital InnovationAppian
The technology demands of the modern enterprise are so great that IT departments can have a difficult time keeping up which makes digital innovation in technology and business processes critical.
Read the full blog to learn how a digital transformation platform can help you keep up with the demand for digital innovation: http://ap.pn/2jazcze
DevOps has caught fire in the IT world in the last few years.
Not surprising as delivering faster has become a major
imperative especially with the increasingly digital world
and the convergence of internet, cloud, mobile, social and
analytics. Speed has become the new currency for IT
The Big Three tech trends—mobility, cloud computing and the
Internet of Things—show that the world is truly going digital. As a
result, organizations need to begin operating at the speed of digital, especially if the business is to take advantage of real-time, alwayson connections within a data-rich environment.
Mobility in particular is at the heart of the digital customer
experience, with users increasingly spending more time with their
devices. And the mobile theme of always-on, always-available further increases the need for organizations to embrace truly agile approaches to development, expanding the definition of becoming quicker and more adaptive. Mobility also relies on an ecosystem of applications and systems to deliver desired, compelling customer experiences. It requires that front-end mobile apps as well as other applications in the ecosystem move at lightning speed.
App Platforms and Bimodal Strategies Can Help CIOs Fuel Digital InnovationAppian
The technology demands of the modern enterprise are so great that IT departments can have a difficult time keeping up which makes digital innovation in technology and business processes critical.
Read the full blog to learn how a digital transformation platform can help you keep up with the demand for digital innovation: http://ap.pn/2jazcze
DevOps has caught fire in the IT world in the last few years.
Not surprising as delivering faster has become a major
imperative especially with the increasingly digital world
and the convergence of internet, cloud, mobile, social and
analytics. Speed has become the new currency for IT
Your Challenge
Even though organizations are now planning for Application Integration (AI) in their projects, very few have developed a holistic approach to their integration problems resulting in each project deploying different tactical solutions.
Point-to-point and ad hoc integration solutions won’t cut it anymore: the cloud, big data, mobile, social, and new regulations require more sophisticated integration tooling.
Loosely defined AI strategies result in point solutions, overlaps in technology capabilities, and increased maintenance costs; the correlation between business drivers and technical solutions is lost.
Our Advice
Critical Insight
Involving the business in strategy development will keep them engaged and align business drivers with technical initiatives.
An architectural approach to AI strategy is critical to making appropriate technology decisions and promoting consistency across AI solutions through the use of common patterns.
Get control of your AI environment with an appropriate architecture, including policies and procedures, before end users start adding bring-your-own-integration (BYOI) capabilities to the office.
oftware modernization, otherwise known as legacy modernization, refers to the work of converting, rewriting or porting a legacy program to bring it up to the latest standards in computing and software. This includes such things as modern programming language, software libraries, protocols, cloud technologies (Serverless architecture, Microservices, etc.), hardware platforms, etc.
Perhaps this is a good place to define legacy software, to help us better understand what is at stake when we talk about software modernization.
11 Steps to Tune Your Enterprise App MachineMendix
11 Questions to ask before embarking on your next business application project.
**Download report: Gartner 2015 Magic Quadrant for Enterprise Application Platform as a Service (aPaaS)
Download this report to better understand the aPaaS landscape and how the right platform can accelerate your software delivery cadence and capacity.
http://ww2.mendix.com/gartner-magic-quadrant-q1-2015.html
Twitter: https://twitter.com/Mendix
LinkedIn: https://www.linkedin.com/company/mendix
Forrester Report: Master DevOps For Faster Delivery Of Software InnovationSEBASTIEN DENES
Organizations of all sizes and in every industry face opportunities and threats caused by digitally empowered customers. Acquiring new customers — or losing existing ones — has never been easier. Companies can't afford to move fast only in some areas; the whole organization must race together toward customer obsession. This report argues that application development and delivery (AD&D) professionals must master modern application delivery practices within their organizations and apply them across their entire software portfolio to improve their odds of winning in the modern digital marketplace. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
Successfully implementing a collaboration platform is essential for realizing business value. The implementation should be split into two distinct phases: initial platform deployment and ongoing solution design. IT managers are familiar with the former, but must also be actively involved in the latter to ensure the long-term success of the collaboration environment. This research will help you:
•Understand the common pitfalls that organizations encounter in implementing a collaboration solution.
•Develop an implementation strategy that addresses all steps in the initial platform deployment, as well as ongoing solution design.
•Create a collaboration business analyst role to bridge the gap between IT and the business, and create solutions that meet the needs of permanent and ad-hoc teams.
•Foster an environment that is conducive to end-user adoption of the collaboration platform.
Collaboration implementation misfires are costly and time-consuming. Adhering to best practices around both steps of the implementation will ensure that the full potential of the platform is realized.
Microservices in cloud-based infrastructureGunnar Menzel
This white paper provides a detailed view of the impact microservices has on infrastructure; and examines how today’s infrastructure should be designed to support microservices.
The New Role of the Architect - Central to growing your business in today’s d...Capgemini
In the digital era, the role of the architect is becoming less technical, and is more closely getting aligned to business strategy. Architects are able to help the business envision its future and integrate IT into the business, providing better value for money, faster benefit realization and improved market competitiveness.
In this executive guide to Encanvas Applications Fabric, the company has brought together a series of articles that form a useful overview for executives on why code-less software is so important to businesses wishing to 'go digital'
NEC's Top 10 Strategic Smart Enterprise Drivers 2022InteractiveNEC
Digital Transformation is recreating business models, changing the way customers and employees function and
altering whole industries. Social and business values surge when people, devices, and resources are connected.
With the COVID-19 pandemic a further catalyst, organizations worldwide are embracing digital transformation
to manage rapid organization-wide changes in support of business continuity, remote working, and dynamic
service delivery.
IT Career Development - An Introduction into the IndustryLawal Adekunle
It is designed to help individuals with the knowledge and information they need in order to choose the perfect IT career. It also gives a clear insight into the industry
Selection of a standard collaboration platform and toolset used to be easy: Microsoft or IBM Lotus. Now there are many competitors in this market, fueled by the rise of Web 2.0 collaboration paradigms, requiring organizations to know what the problem is they are trying to solve.
This storyboard will help you:
•Understand and identify collaboration opportunities that exist within your organization.
•Identify leading vendors and compare capabilities.
•Select the right solution to implement.
Organizations are embracing the need to support teams with enterprise collaboration solutions.
Low code - empower the capability to accelerate | Swatantra KumarSwatantra Kumar
In today’s fast-changing environment customers are better informed, better connected and more demanding than ever before. Digitization is no longer a choice, it is indispensable. Irrespective of the size and industry you are in, your organization needs to continuously transform to survive in the evolving and demanding business environments.
Traditional application development falls short and cannot keep up with the demands from the business. Low-code platforms proved over the last years to provide a solution to deal with both business and IT challenges. Low-code software development can therefore be a serious accelerator, driving the digital transformation of your organization!
This article looks at the potential and the reality of low-code development platforms and how low-code can drive digital transformation within organizations. It illustrates how to start your low-code journey, what it entails and how to make low-code software development a success for your organization.
Customize Transformation For A Personalized ExperienceLCDF
Shifting to a Customer-centric
Business Model :-
Many businesses already see the writing on the wall: Only 8 percent of companies
say their current business model will remain economically viable if their industry
keeps digitizing at its current course and speed.2 But to become a modern digital
business, you must go beyond just digitizing old business models and instead use
technology to align your people, processes, and technology around entirely new ways
of serving customers.
By placing the customer at the center of everything you do, you can create products,
services, and experiences that are more valuable to your buyer, allowing you to stand
out in an increasingly commoditized world, drive more profit, and generate more
brand loyalty.
Your Challenge
Even though organizations are now planning for Application Integration (AI) in their projects, very few have developed a holistic approach to their integration problems resulting in each project deploying different tactical solutions.
Point-to-point and ad hoc integration solutions won’t cut it anymore: the cloud, big data, mobile, social, and new regulations require more sophisticated integration tooling.
Loosely defined AI strategies result in point solutions, overlaps in technology capabilities, and increased maintenance costs; the correlation between business drivers and technical solutions is lost.
Our Advice
Critical Insight
Involving the business in strategy development will keep them engaged and align business drivers with technical initiatives.
An architectural approach to AI strategy is critical to making appropriate technology decisions and promoting consistency across AI solutions through the use of common patterns.
Get control of your AI environment with an appropriate architecture, including policies and procedures, before end users start adding bring-your-own-integration (BYOI) capabilities to the office.
oftware modernization, otherwise known as legacy modernization, refers to the work of converting, rewriting or porting a legacy program to bring it up to the latest standards in computing and software. This includes such things as modern programming language, software libraries, protocols, cloud technologies (Serverless architecture, Microservices, etc.), hardware platforms, etc.
Perhaps this is a good place to define legacy software, to help us better understand what is at stake when we talk about software modernization.
11 Steps to Tune Your Enterprise App MachineMendix
11 Questions to ask before embarking on your next business application project.
**Download report: Gartner 2015 Magic Quadrant for Enterprise Application Platform as a Service (aPaaS)
Download this report to better understand the aPaaS landscape and how the right platform can accelerate your software delivery cadence and capacity.
http://ww2.mendix.com/gartner-magic-quadrant-q1-2015.html
Twitter: https://twitter.com/Mendix
LinkedIn: https://www.linkedin.com/company/mendix
Forrester Report: Master DevOps For Faster Delivery Of Software InnovationSEBASTIEN DENES
Organizations of all sizes and in every industry face opportunities and threats caused by digitally empowered customers. Acquiring new customers — or losing existing ones — has never been easier. Companies can't afford to move fast only in some areas; the whole organization must race together toward customer obsession. This report argues that application development and delivery (AD&D) professionals must master modern application delivery practices within their organizations and apply them across their entire software portfolio to improve their odds of winning in the modern digital marketplace. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
Successfully implementing a collaboration platform is essential for realizing business value. The implementation should be split into two distinct phases: initial platform deployment and ongoing solution design. IT managers are familiar with the former, but must also be actively involved in the latter to ensure the long-term success of the collaboration environment. This research will help you:
•Understand the common pitfalls that organizations encounter in implementing a collaboration solution.
•Develop an implementation strategy that addresses all steps in the initial platform deployment, as well as ongoing solution design.
•Create a collaboration business analyst role to bridge the gap between IT and the business, and create solutions that meet the needs of permanent and ad-hoc teams.
•Foster an environment that is conducive to end-user adoption of the collaboration platform.
Collaboration implementation misfires are costly and time-consuming. Adhering to best practices around both steps of the implementation will ensure that the full potential of the platform is realized.
Microservices in cloud-based infrastructureGunnar Menzel
This white paper provides a detailed view of the impact microservices has on infrastructure; and examines how today’s infrastructure should be designed to support microservices.
The New Role of the Architect - Central to growing your business in today’s d...Capgemini
In the digital era, the role of the architect is becoming less technical, and is more closely getting aligned to business strategy. Architects are able to help the business envision its future and integrate IT into the business, providing better value for money, faster benefit realization and improved market competitiveness.
In this executive guide to Encanvas Applications Fabric, the company has brought together a series of articles that form a useful overview for executives on why code-less software is so important to businesses wishing to 'go digital'
NEC's Top 10 Strategic Smart Enterprise Drivers 2022InteractiveNEC
Digital Transformation is recreating business models, changing the way customers and employees function and
altering whole industries. Social and business values surge when people, devices, and resources are connected.
With the COVID-19 pandemic a further catalyst, organizations worldwide are embracing digital transformation
to manage rapid organization-wide changes in support of business continuity, remote working, and dynamic
service delivery.
IT Career Development - An Introduction into the IndustryLawal Adekunle
It is designed to help individuals with the knowledge and information they need in order to choose the perfect IT career. It also gives a clear insight into the industry
Selection of a standard collaboration platform and toolset used to be easy: Microsoft or IBM Lotus. Now there are many competitors in this market, fueled by the rise of Web 2.0 collaboration paradigms, requiring organizations to know what the problem is they are trying to solve.
This storyboard will help you:
•Understand and identify collaboration opportunities that exist within your organization.
•Identify leading vendors and compare capabilities.
•Select the right solution to implement.
Organizations are embracing the need to support teams with enterprise collaboration solutions.
Low code - empower the capability to accelerate | Swatantra KumarSwatantra Kumar
In today’s fast-changing environment customers are better informed, better connected and more demanding than ever before. Digitization is no longer a choice, it is indispensable. Irrespective of the size and industry you are in, your organization needs to continuously transform to survive in the evolving and demanding business environments.
Traditional application development falls short and cannot keep up with the demands from the business. Low-code platforms proved over the last years to provide a solution to deal with both business and IT challenges. Low-code software development can therefore be a serious accelerator, driving the digital transformation of your organization!
This article looks at the potential and the reality of low-code development platforms and how low-code can drive digital transformation within organizations. It illustrates how to start your low-code journey, what it entails and how to make low-code software development a success for your organization.
Customize Transformation For A Personalized ExperienceLCDF
Shifting to a Customer-centric
Business Model :-
Many businesses already see the writing on the wall: Only 8 percent of companies
say their current business model will remain economically viable if their industry
keeps digitizing at its current course and speed.2 But to become a modern digital
business, you must go beyond just digitizing old business models and instead use
technology to align your people, processes, and technology around entirely new ways
of serving customers.
By placing the customer at the center of everything you do, you can create products,
services, and experiences that are more valuable to your buyer, allowing you to stand
out in an increasingly commoditized world, drive more profit, and generate more
brand loyalty.
10 Application Modernization Principles that Enhance the Digital JourneyCognizant
The COVID-19 crisis has made experience-centricity and IT agility paramount to nearly every business. But getting there with ancient applications infrastructure is easier said than done. Here's how organizations can overhaul heritage applications to meet customers' lofty digital experience and service expectations.
Why IT Struggles With Digital Transformation and What to Do About Itrun_frictionless
To win the digital transformation race, successful CIOs need to overcome three immense challenges: Massive backlogs, legacy debt and scarce resources. And, at the same time they need to embrace new methods, better suited to fast-paced innovation.
www.runfrictionless.com
Enhancing Desirability: Five Considerations for Winning Digital InitiativesCognizant
To be a modern digital business in the post-COVID era, organizations must be fanatical about the experiences they deliver to an increasingly savvy and expectant user community. Getting there requires a mastery of human-design thinking, compelling user interface and interaction design, and a focus on functional and nonfunctional capabilities that drive business differentiation and results.
DewStudio is a professional Low Code Platform to build Web & Mobile Application fast and efficiently. Sign up for free to the Low Code Application Development Platform
How to build an it transformation roadmapInnesGerrard
An estimated 80 percent of #businesses will need to transform their current IT efforts to keep up with new business expectations and technological developments. These include investments such as cloud computing, IoT and BigData projects.
Integration allows rapid business reconfiguration to create new business models and ecosystems while continually optimizing customer experience and business operations.
Are Software Development Companies Getting An Upgrade With Digital Transforma...Techahead Software
The integration of digital technology across all business sectors brought a major change in how you operate and value customers. As a result, the software development agencies will probably continue to alter significantly as the digital transformation process progresses.
Source: https://dripivplus.com/are-software-development-companies-getting-an-upgrade-with-digital-transformation/
17 Must-Do's to Create a Product-Centric IT OrganizationCognizant
Tightening IT-business alignment and embracing Agile, DevOps and Lean Startup principles, while transcending traditional project management disciplines by incorporating product engineering rigor, are critical to creating an effective, digitally enhanced business.
Software Engineering: Designing a Better Experience for Communications, Media...Cognizant
Software makes the world go ‘round, from hyperefficient business operations to users wowed by the newest app interface and digital products. For CMT companies, software development innovation is the key not only to enhancing business agility but to rapidly designing and offering extraordinary experiences and cutting-edge products that will continually satisfy and delight customers.
Digital Agility: The Key to Innovation in the Digital Age (eBook)Todd Erskine
Digital agility is the business conversation about how to adopt DevOps and agile practices to sense, anticipate, and respond to what the market needs. The aim is to exceed customer expectations with agile operations and development. Developing this agility starts with transforming your IT processes, but can also include parallel technology updates and further cultural changes. A successful digital transformation builds a cloud-enabled organization that delivers quality software rapidly and with regularity.
Continuous Delivery Operating Model for Insurers: Building a Software “Value-...Cognizant
To compete with digital start-ups, established insurers need to build a streamlined, waste-free pipeline for rapid software delivery. We recommend an integrated approach to the four types of change needed: culture, process, engineering practices and platforms.
Reshape your digital transformation strategy using low code platformsEnterprise Bot
Leading enterprises have been leveraging low-code platforms to close major operational gaps in their existing business processes by digitizing manual, time-consuming spreadsheet works. Moreover, organizations worldwide have been focusing on API-level integrations while kicking off their automation journey to ensure seamless connectivity to their core business applications with advanced options like free flow and data sync.
To Know more, please visit: https://enterprisebot.ai/products/blitzico/
Traditional application delivery is broken and cannot keep up with demands of the digital age. However, Low-code Platforms are emerging as key enablers to innovation by simplifying the development and deployment of custom enterprise apps.
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The Future of Applications: Three Strategies for the High-velocity, Software-...Accenture Technology
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Digital Engineering: Top 5 Imperatives for Communications, Media and Technology Companies
1. Digital Engineering:
Top 5 Imperatives
for Communications,
Media and Technology
Companies
Many companies share similar digital objectives. Here are
our recommendations for realizing five common digital
goals, and a look at a few companies that have succeeded
with meeting them.
July 2018
DIGITAL BUSINESS
2. 22
Digital Business
| Digital Engineering: Top 5 Imperatives for Communications, Media and Technology Companies
EXECUTIVE SUMMARY
Digital initiatives are on the radar for most communications, media and technology
companies. At the highest level, the goal is to deliver more valuable software, more quickly.
But for too many companies, the specifics of pursuing digital are hazy. What real-world
business problems does the digital pursuit solve? How do people, process and technology
need to come together to solve those problems? Where is the best place to start?
In our conversations with clients about digital transformation, the same five business
imperatives continuously surface: Increasing the pace of getting new products in users’
hands. Aligning the business and IT strategy. Breaking down organizational silos. Developing
a world-class user experience. Ensuring cost-effectiveness.
This white paper describes each of these goals, our recommendations for achieving them,
and a real-life example of how we’ve helped companies meet each objective.
3. 3Digital Engineering: Top 5 Imperatives for Communications, Media and Technology Companies |
Digital Business
INCREASE THE PACE AND VELOCITY
OF PRODUCT DEVELOPMENT
Scenarios like this one play out every day: A product manager comes to the IT organization with a
request to move quickly on a high-priority project. The IT team answers, “We could do this, but we
don’t have the resources.” If the project is critical enough, the business might offer to fund it, in which
case IT pulls resources from other projects. IT finds itself consistently in reaction mode, responding to
requests by building costly, one-off systems and custom code.
Recommendation
Standardize on a cloud-native application development platform and adopt modern software engineer-
ing practices such as continuous integration/continuous delivery (CI/CD) and build-measure-learn.
Such a development platform eliminates impediments to pace and velocity, such as:
• Variations in cycle time.
• Inconsistent feedback loops.
• Lack of integration between release and test cycles.
• No common code repository.
• Inability to build 12-factor compliant, cloud-native apps despite having some full-stack automation
and test data management.
Real-World Engagement
A communications service provider came to its IT team with an urgent request to customize its ERP
application to comply with new customer-billing legislation. When IT said the project would take six
months, the business unit offered to fund the project to get priority.
We recommended that the CSP instead invest that money in a cloud-native application development
platform and standardized development practices. The cost of the platform is spread across all proj-
ects, including the original red-button project. The outcomes:
• The platform has become a catalyst for alignment between the business and IT. It’s where the
business and IT come together to prioritize the backlog and decide on what and how to develop.
• IT understands what’s coming down the pipeline and can assign priority to new feature sugges-
tions in collaboration with the business organization. No more surprises.
• The transition to cloud-native applications helps developers become more agile and continuously
improve software products.
GOAL1
4. 4 | Digital Engineering: Top 5 Imperatives for Communications, Media and Technology Companies
ALIGN THE IT STRATEGY WITH THE BUSINESS
Misalignment between business imperatives and IT strategy is the most common problem we see
within communications, media and tech companies. One symptom of misalignment is that the busi-
ness prioritizes spending for “keeping the lights on” over spending for transformation. IT isn’t aware
of business priorities, and therefore can’t align its efforts with those priorities.
Recommendation
Adjust the organizational structure so that the teams responsible for keeping the business running,
innovating and reimagining the user experience don’t have to compete for resources. Some compa-
nies do this by creating a transformation office, while others embed a business owner in IT. Still others
embed an IT product owner in the business organization.
Real-World Engagement
Facing the reality that hardware is increasingly becoming commoditized, a biomedical research hard-
ware manufacturer is differentiating itself through its software solutions. However, the IT organization
had its hands full keeping the lights on by managing a growing portfolio of custom, commercial-off-the-
shelf and software as a service (SaaS) applications. The IT group had the expertise to develop software
that worked – but not the elegant user experience that would result in a competitive advantage.
We worked with the manufacturer to provide a modern application development platform and to coach
the development team on how to apply product engineering principles to software development. We
introduced key tenets of modern software engineering such as build-measure-learn, CI/CD, a micro-
services architecture, paired programming and balanced teams centered around full-stack developers.
Adjust the organizational structure so
that the teams responsible for keeping the
business running, innovating and reimagining
the user experience don’t have to compete
for resources.
GOAL2
5. GOAL3
Standardize on a single data architecture
and cloud-native development platform
for all departments.
5Digital Engineering: Top 5 Imperatives for Communications, Media and Technology Companies |
CONNECT ORGANIZATIONAL IT SILOES TOGETHER
At some enterprises, different departments and business units have their own IT teams that work in
isolation. One of our clients, a semiconductor company, had different IT teams, platforms and data
architectures for fabrication, product development, marketing and sales. The problem: The teams
couldn’t leverage each others’ work, slowing down new product development and impeding agility.
Recommendation
Standardize on a single data architecture and cloud-native development platform for all departments.
The various business functions can still maintain separate IT teams, but the teams gain synergies by
sharing the same development platform, data architecture and code repositories.
Real-World Engagement
Over time, the semiconductor manufacturer had worked with multiple vendors on IT projects for
different parts of the organization. Code and processes developed in one area could not be applied
to others. We introduced a standardized data architecture and platform for all departments, as well
as a digital engineering approach: build-measure-learn with minimum viable products. The outcomes:
• Lower costs, achieved through reduced cycle times, continuous releases and less redundant code
construction for ERP application customization and custom code development.
• Increased agility and faster velocity for new feature introduction, speeding up new product devel-
opment cycles by more than 30%.
6. 6
Digital Business
| Digital Engineering: Top 5 Imperatives for Communications, Media and Technology Companies
DESIGN A WORLD-CLASS USER EXPERIENCE
Today’s workforce and marketplace expect a curated digital experience. Software that works isn’t
enough; users also expect an efficient and elegant user experience. But internal teams often have to
make do with a bare-bones interface.
Recommendation
Place the user at the center of software design. The goal is to delight the user — both through the
features and the experience.
With monolithic applications, developers can’t change the user interface without also touching the
business logic and database. Adding a new feature often takes so long that the user doesn’t need it
once it finally arrives.
Microservices architectures make it easier to focus on the user throughout the development process
and to evolve as quickly as user needs are identified. The basic idea is to build the application from
discrete microservices that connect via open application programming interfaces (APIs). If a user
wants something new, IT can modify a set of microservices without touching and re-testing the others.
Real-World Engagement
For a communications service provider, unidentified Wi-Fi dead spots were leading to lower customer
satisfaction and high technical support costs. The CSP wanted to develop two versions of a readiness
app — one for field technicians and another for customers.
We took a cloud-native development approach, using microservices to enable the CSP to continuously
improve its apps based on user feedback. The service technician’s version of the app uses augmented
reality to test for dead spots, sharing data with the service-ticketing and dispatch organizations. Cus-
tomers are offered a self-service version of the same app. The microservices architecture enables the
CSP to very quickly add new features. Outcomes include:
• Almost 50% less code rework time.
• Increased customer satisfaction.
• Reduced ticketing costs.
GOAL4
7. Digital Engineering: Top 5 Imperatives for Communications, Media and Technology Companies | 7
Digital Business
Microservices architectures
make it easier to focus on
the user throughout the
development process and
to evolve as quickly as user
needs are identified.
8. 8
Digital Business
| Digital Engineering: Top 5 Imperatives for Communications, Media and Technology Companies
DRIVE COST EFFICIENCY THROUGH
APPLICATION TRANSFORMATION
Many communications, media and technology companies want to develop cloud-native apps. The twin
barriers are lack of a platform and scarcity of talent.
Recommendation
Start by rationalizing the application portfolio. Rank applications based on their business value,
cloud-native readiness and your organization’s IT capabilities.
Real-World Engagement
With a large and disparate array of applications from custom code, SaaS and commercial off-the-shelf
applications, our client, a mobile operator, did not know where to start on the journey to application
modernization. Competing demands from infrastructure teams, finance and the business forced the
IT team into a reactive posture to app transformation.
Value stream is a consultative, learn-by-doing approach that enables organizations to strengthen the
application transformation journey through application portfolio assessments and prioritization of
effort through the lens of economic relevance, business impact and technical feasibility. The result is
a robust, prioritized backlog roadmap.
The mobile operator was able to not only quickly identify the quick wins needed to pursue cloud-native
apps, but also prioritize a backlog based on multiple variables and stick to the plan. The outcomes:
• A standardized view of a balanced, portfolio-level cloud migration effort.
• Cost efficiencies from platform standardization and code re-use.
• A widely publicized and agreed upon roadmap for prioritization efforts.
GOAL 5
9. 9Digital Engineering: Top 5 Imperatives for Communications, Media and Technology Companies |
Digital Business
LOOKING FORWARD
Your company may be seeking to accomplish one, two or all of the goals described in this white paper.
Based on experiences gleaned from more than 100 client engagements, we recommend the following
path forward:
• Develop a strategy and execution plan to move to cloud-native applications, enabling software
development at pace and velocity:
»» Embrace application deconstruction and build microservices.
»» Upskill practitioners and look for full-stack developers.
»» Look for a partner to teach paired programming.
• Create alignment between the IT organization and your business strategy by creating owner-
ship constructs between the two organizations:
»» Consider a dedicated transformation office.
»» Implement combined performance metrics.
»» Don’t underestimate the importance of cultural change.
• Focus on users, making their needs the center of every stage of the software development
lifecycle.
»» Include UI/UX expertise in every developer pod.
»» Release continuously and evolve your backlog to consider real-time feedback.
»» Take a vertical slice through the application to generate a code backlog based on user
feedback, not service layers.
10. 10
Digital Business
| Digital Engineering: Top 5 Imperatives for Communications, Media and Technology Companies
Ingo Piroth
Vice-President, Digital
Engineering for Cognizant
Digital Business’s
Communications, Media and
Technology Practice
Ingo Piroth is the Vice-President of Digital Engineering for Cogni-
zant Digital Business’s Communications, Media and Technology
Practice. In this role, he focuses on applying cloud-native applica-
tion development and modern software engineering principles to
execute digital transformation. Ingo can be reached at Ingo@cogni-
zant.com | www.linkedin.com/in/piroth.
ABOUT THE AUTHOR