Gengo presents translation as a service Presented at the TAUS Translation Technology Showcase in Silicon Valley in 2015

1. Gengo

2. Today’s agenda
About Gengo
Who we are, what we do, and who we work with
How does Gengo work?
What’s it like as a customer and why translators work with us
Gengo success stories
Why do organizations choose Gengo?

3. About Gengo
Headquartered in Tokyo, Japan
NA/EU office in San Mateo
1000s of customers globally
$15M invested in platform
Backed by Recruit, Intel, Atomico
16,000 translators residing in
130+ countries
130M words translated last 12 months
37 languages
64 language pairs
98% satisfaction level

4. Our customers
1000s go global with our people-powered translation

5. Human translation done right
Workflow Solutions: Partner Support:Product descriptions
Social media posts
User-generated content
Articles/guides
Legal
Technical Documents
Website Localization

6. We are open
We’re transparent. We share everything.

7. Key takeaways
Gengo has the speed
95% of our jobs are started within 120 mins
Gengo has the scale
More than 16,000 translators working in 37 languages
Gengo provides value
Our technology enables us to be a fraction of the cost

8. What is it like as a
customer?

9. The Gengo community
Treat us like a machine. Get human quality.
Deliver
3
Order
2
Setup
1

10. Tailored workflows
API integrationFully managed

11. Dedicated teams
Account
Management
Project
Management
Integration
Management
Customer
Support
Acquisitions
Management
Industry
Consultation

12. Effortlessly scale with Gengo
Gengo is proven
Assigned project team
Scale with Gengo
Structured workflows

13. Gengo works around the clock
16,000 translators
Reside in 130 countries
Offices in NA & Asia
All timezones covered

14. How did we attract
16,000 translators?

15. Why translators work with Gengo
Work whenever they like
Right jobs for the right people Friendly staff and support
We pay on time

16. How we vet our translators
Review CheckTest
5% pass rate Senior Translator Quality score

17. Objective quality
Punctuation Error (Major)
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バークレイ・アース、カリフォルニアを拠点と
する気候調査団体の研究グループ
Review by senior translators
Quality
8.60 10
Data driven quality metrics

18. Translator education
Style guide
Glossaries
Forums
Customer feedback loop
Senior Translator review
Translator pools

19. Innovative tools
Best in class translator workbench.

20. Style guides, glossaries and QA
Style guides
Glossaries
Quality assurance
Auto validation

21. Technology and people

22. Innovative technology

23. Translation review & feedback
Feedback to
translators
Update style guides and
supporting resources
Review work and
manage pool
Senior Translator

24. Community resources
We have dozens of resources to help educate and upskill our translators.

25. Translator profiles
Qualifications
Specializations
Customer rating
Quality score

26. Gengo success stories
Here’s what our customers have told us...

27. We help companies go global
We help Ecommerce organizations expand into new
markets
We translate massive amounts of social, general, and
casual media content
We know travel and help the most recognized names in
the business

28. User-review translation at scale for SEO & Conversion
Background:
TripAdvisor has millions of user reviews
in multiple languages
Challenge:
Launch into new markets, increase
traffic conversion, and keep costs down
Gengo Solutions & Results
Trial, Quality
Calibration, &
API Integration
More than 20+ million
words translated since
2013
Profitable ROI on
Translation. Partnership
with Samsung

29. French Ecommerce marketplace conquers the UK
Background:
Vestiaire is a French second-hand
luxury goods marketplace
Challenge:
Reach the UK/US market, with 30,000
new ‘resale’ items every month
Gengo Solutions & Results
1000s of product
descriptions translated
from French to English
each month
1200% UK growth
$20M funding
Trial, Quality
Calibration, &
API Integration

30. Quiz translation at scale to dominate local App Stores
Background:
QuizUp is a mobile game developed by
Plain Vanilla.
Challenge:
Aggressive goal to reach 9 global app
stores with >10m words in just weeks
Gengo Solutions & Results
Translated 20M words in
12 weeks. Continue to
translate 1000s / month
QuizUp hit the top of
App Store in 9 markets
and raised $26M
Trial, Quality
Calibration, &
API Integration

31. Why companies choose Gengo
Gengo has the speed
1M words a day does not make us sweat
Gengo has the scale
More than 16,000 translators working in 37 languages across every timezone
Gengo provides value
We’re a fraction of a traditional agency (⅙ the cost) while maintaining high
quality deliverables
Gengo can integrate directly into your applications

32. Thank you