Ali Ahmed has over 8 years of experience in manual software quality assurance and testing. He has expertise in black box, functional, integration, regression and other types of testing. At his current role at Toyota Financial Services, he manages an offshore testing team and ensures deliverables meet requirements. Previously he has worked on financial, healthcare and other applications at UnitedHealthCare, ServiceLink and other companies.

1. ALI AHMED
27082 O‘Neill Drive,LaderaRanch, CA 92694C: (949)-335-2052Aliahmed0786@hotmail.com
SUMMARY OF QUALIFICATIONS
 8+years of experience in Manual Software Quality Assurance of Web and Client/Server
applications.
 Extensive Knowledge of Quality Assurance methodologies and strategies with good understanding
of Software Development Life Cycle (SDLC).
 Experience in Black box, Functional, Integration, System, Regression, UserAcceptance and
Backend Testing
 Proficiency in Developing, Designing, Reviewing, Executing, and Preparing Test cases
 Experience in documenting Defects with high level of detail, accuracy and informative recreation
steps
 Experience in software Verification, Validation and testingmethodology
 Sound understanding of industry standard testing methodologies like Agile,processes,and
procedures.
 Attention to detail, ability to effectively multitask and a quick learner.
 A team player with excellent analytical, presentation, communication, interpersonal skills, and
problem solving skills.
TECHNICAL SKILLS
Defect Tracking Tools:
Relational Databases:
Test Director / Quality Center,
SQL Server 2000& 2005, 2008
Operating Systems: Windows 2008 / 2003, Windows 7
Testing Methodologies: Agile, Iterative or incremental, Waterfall model
Environments: RxClaims, PAS,ALM, RightFax
PROFESSIONAL EXPERIENCE
Toyota Financial Services, Torrance,CA 90501 July 2016-Present
Systems Test Analyst
Toyota Financial Services (TFS) is the finance and insurance brand for Toyota in the United States,
offering retail auto financing and leasing through Toyota Motor Credit Corporation (TMCC) and
extended service contracts through Toyota Motor Insurance Services (TMIS). Currently working
on the Core Receivables project involving the replacement of the existing legacy mainframe
applications for Retail, Lease and ITS with CHP ALPHA system and it is integrated with 80+
applications. Alpha involves financial process and transactions like Process Reschedule, Send Ad-
hoc Correspondence, Process payments, Voluntary and Involuntary Vehicle Return.
Roles & Responsibilities:
 Managed the offshore team in regards to Test Case Management ,Data setup and Traceability
Matrix.
 Responsible for coordinating with the offshore team and ensuring that deliverables are meeting
service test team
 Prepared test data set up.
 Uploaded component test cases into ALM.

2.  Followed SOX compliance for every change request.
 Performed integration testing, regression testing, etc in different cycles.
 Assisted QA team with Test Data preparation.
 Conducted/Participated in meetings involving the stake holders to discuss/analyze the
risk factors and the progress of the QA schedule.
 Prepared and reviewed Test approaches / strategies / plan for large scale projects.
 Determined Testing scope & preparing Test design, planning activities/ tasks.
 Assisted QA team with writing Componentized test cases.
 Identifying and analyzing quality risks in Web, Mainframe, Security and Infrastructure
upgrade related applications.
 Performed Regression testing, System integration testing and Web testing.
 Prepared and executed high level data integration test cases which had major impact on
business.
 Preparing and managing the project testing schedule& quality of deliverables and facilitating
and coordinating with multiple teams.
 Managing defects in Test environment &perform root cause analysis when required.
 Preparing, managing time estimates and fixed bid deliverables (SOW & Work Order).
 Assessing Risk to schedule, cost, or quality on project and testing engagement.
United Health Care, Santa Ana, CA March 2015-July 2015
Systems Test Analyst
Led an offshore project which provided end user (prescriber) interface to initiate prior adjudication request,
received clinical guidelines questions and provide capability for the user to answer the questions and submit
the request for decision determination.
Roles & Responsibilities:
 Responsible for creating end-to-end test plan, executing the plan and managing all activities in the
plan to ensure all objective are met and that the solution works as expected.
 Testing the solution for functionality, performance, reliability, stability, and compatibility with other
systems/data extracts.
 Acted as a liaison between client and technical solutions/support groups, using advanced
communication skills to elicit, document, analyze and validate client requirements.
 Actively participated in walkthrough, inspection, review and user group meetings for quality
assurance.
 Worked with business users, system analysts, designers and programmers to create and analyze
various required project documents.
 Documented defects using HP ALM, and report defects to Project teams.
 Supported QA management with information for issues escalation or concerns.
 Worked concurrently on severalprojects, each with specific instructions that may differ from project
to project.
 Tested Prior Authorization (PAS) application and validating decision trees.
 Performed Regression and Functional testing on the RxClaim MainFrame application.
 Performed End to End testing using Web Services using SoapUI.

3.  Participated in the review and analysis of business requirements, functional specification and design
documents to ensure testability; reporting of gaps/discrepancies.
 Responsible for coordinating with offshore and ensure that deliverables are meeting service test
team.
 Provided testing estimations and metrics as required to team lead and Manager.
SERVICE LINK, IRVINE, CA Oct 2014 – Jan 2015
Systems Test Analyst
Contributed as a key member of software development team as the QA tester on
development projects for Service Link while on a short term contract. Member of a team responsible for
testing a project dealing with Mortgage Financial application. Helped to resolve issues where the loan
amounts were erroneously rounded. This resolved a key issue for ServiceLink and their customers.
Roles & Responsibilities:
 Responsible for developing and executing formal test plans to ensure the delivery of quality software
applications.
 Involved in test planning, writing test cases/scripts,creating reusable test data, test case automation,
and test execution.
 Defined and tracked quality assurance metrics such as defects,defect counts, test results and test
status.
 Collected and analyzed data for software process evaluation and improvements, and integrates them
into business processes to address the business needs.
 Documented all problems and assisted in their resolution.
 Participated in the delivery of quality process training to technical staff.
HONDA FINANCE,TORRANCE,CA Oct 2011 – Apr 2014
Systems Test Analyst
Contributed as a key member of software development team as the QA tester on
development projects for Honda Finance. Member of a two- QA testing team in developing and
implementing quality-assurance and quality-control methodologies to ensure compliance with QA standards,
federalregulations and customer specifications for the SCRA (Servicemembers Civil Relief Act).
Implemented a "Y" "N" flagrepresentatives can use when verifying a customer is on active duty. The flagalso
created an alert on the account, visible on the account header to notify users the Protection granted to the
service members by the SCRA Act.
Roles & Responsibilities:
 Executed software test plans, created and executed cases and scripts to uncover, identified and
documented software problems and their causes.
 Executed test cases and hold the results in HP Quality Center to track changes to the System.
 Used TSO file aid to view interface files.
 Logged onto Fidelity Mainframe (AF ) to access interface files for testing.

4.  Mocked up interface data to test incoming and outgoing output files’ data integrity.
 Used SQL and CARS application to condition accounts obtained from production.
 Used SQL statements to validate test results.
 Extensive use of CASS GUI Application to duplicate users’ actions.
 Attended continuous brainstorm meetings with leads and developers to discuss specific releases.
 Interacted closely with project managers,business resources and developers to discuss various issues
dealing with system testing.
 Used the Web Harness to duplicate customer/user interactions.
 Tested Honda Web site to verify Web security integrity.
 Verified Honda/Acura letters’ specifications received from the business by triggering manual and
automatic customer letters thru various interface files.
 Worked deligently to complete testing and set the release to UAT(User Acceptance Testing) Ready
status for the business to complete the testing cycle.
 Utilized the SnagitApplication to take screen shots of vital testing steps to show proof of results.
 Accessed the ClearCase application to document/obtain important information related to specific
testing procedures.
Judicial Council of CA, Admin Office of the Court.Santa Ana,CA Sep 2010 – August 2011
QA Analyst
Succeeded in testing of an online application developed for Judicial Courts of California. It was called the
Court Case Management Systems (CCMS) costing $1.9 billion which is used in 58 counties in California for
20 years.
Roles & Responsibilities:
• Involved in the complete Software Development Life Cycle (SDLC).
• Involved in the preparation of Traceability Matrix document requirements for Business
Users.
• Produced defect tracking reporting and tracking -Mercury Quality Center 9.0.
• Set up lab environments to conduct testing and reproduce issues.
• This involved tracking, triaging, and updating hundreds of potential defects throughout the
testing process.
• Conducted data integrated testing by use of SQL.
• Support identification and resolution of specific issues that could impact successful and
timely completion of system Validations.
• Independently provided on-call coverage to diagnose and resolve critical issues in a timely
manner during non-business hours and weekends, due to mission critical nature of problems
that could result in the loss of life and property.
• Participated in daily and weekly meetings to discuss the various development levels of the
project.
General Electric, Irvine, CA Feb 2007 – March 2009
Application Support/QA Analyst
General Electric provided Business Management Software and Services to small and midsized businesses.
The application covers a full range of business requirements including accounting, customer relationship
management, contact management, human resources,warehouse management and specialized industry
needs.

5. Roles & Responsibilities:
• Initial response to customer incidents, including after hours cell phone support.
• Accurate,detail input to call tracking system.
• Responded to customer inquiries via phone, fax email or web support channels, as they relate
to the products and/or operating environments.
• Documented each customer incident in the call tracking system in a clear,concise, and
understandable format.
• Wrote and executed Test cases as needed.
• Contributed to the company’s knowledge capital by creating and modifying reusable
solutions. Re-useable knowledge developed as FAQ’s,checklists, training materials or by
contributing to the company’s online knowledgebase (Primus e-Server).
• Participated in internal projects such as improvements to call flow processes,training
development, capturing and maintaining knowledge capital, improving overall support skills,
and improving customer service in the department.
• Followed-up issues with customer to insure that the resolution meets customer requirements.
• Managed and maintained the Support Lab used to resolve customer issues.
• Lead internal projects as assigned.
• Assisted in Remote Consulting and Remote Training assignments by aiding the customer
with the advanced utilization of the product.
• Identified and provided feedback regarding training requirements for support personnel.
• Challenged self to become fully trained on all application modules by working with local
product experts on targeted areas.
• Provided updates for Knowledgebase documentation based on analysis of the incidents within
the Helpdesk database or areas that might be expected to become a problem.
Fujitsu Inc, Edison, NJ Dec 2000 - Dec 2004
Oracle Purchaser Administrator
Contributed in the implementation and setup of Oracle Purchasing and migrating of Legacy Systems to
Oracle Purchasing.
Roles & Responsibilities:
 System Administrator of Oracle Purchasing, manage over 450 users
 Thorough testing and validation of Purchasing setup in multiple Oracle environments
 Spear headed Setting up vendors in Oracle / Inactivating vendors in Oracle.
 Exported Oracle data to Excel & vice versa as needed.
 Verified that the correct UNSPSC codes matched with the proper Item categories.
 Researched Invoice receiving and 2 & 3 way matching.
 Prepared templates on receiving and Oracle issues for end users.
 Responsible for user set up in Oracle Purchasing / Reactivating passwords
 Separated Bulk Loads and Blankets Purchases orders during implementation of Oracle
purchasing
 Helped in faxing hundreds of purchase Orders from the old system before the implementation
of Oracle Purchasing.
 Closed out purchase orders in Oracle Core Apps.
EDUCATION

6. Masters - Management Science, NJIT
Masters of Science in Management, New Jersey Science and Technology University