Jackson Lee has over 15 years of experience leading quality assurance teams and managing projects. He has a strong background in software testing, quality control, and process development. Some of his accomplishments include achieving zero system failures for 5 years and successfully integrating two complex networks. He is highly skilled in testing, programming, project management, and communication.

1. JACKSON YK LEE PMP, MBA, MASc(Elec Eng), BASc jacksonleeqa@gmail.com : (604)439-9382
www.visualcv.com/jacksonyklee www.linkedin.com/in/jacksonyklee
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PROFILE
 Highly-motivated, reliable, organized, goal-driven, detail-oriented Quality Assurance Testing Leader / Project
Manager (15+ years experience in startup and large, international high-tech companies: Hewlett-Packard,
BC Hydro, Alcatel Canada, MPR Teltech)
 Extensive hands-on QA testing, software programming, process development and 12+ years’ management
experience establishing and leading large global test teams and projects involving software and hardware
 Excellent organizational, planning and communication (verbal, written, presentation, interpersonal) skills
 Multi-lingual (5 languages – Fluent in English, French, Cantonese; some Mandarin, Spanish)
 Proven ability to achieve goals and deliver results: 39 Recommendations on www.linkedin.com/in/jacksonyklee
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AREAS OF EXPERTISE AND ACHIEVEMENTS
[ Quality Assurance ● Quality Control ● Product Testing and Release Management ]
 Achieved 5 years ‘zero-system-failure’ record for hub-desktop (client-server) application system
 Integrated 2 complex networks (with 30+ software applications) successfully
 Conducted 70+ successful product launches, upgrade releases and beta field trials to customers of 7
companies. The efficient scheduling and resource allocation for development, testing, deployment, training,
documentation, support, monitoring, metrics collection led to low field problem rates and post-installation costs
 Applied knowledge of customer-focused product testing strategies and QA/QC methodologies (gained through
field experience, formal training and personal collection of 200+ QA Testing books) to lead 9 QA test
teams (including global teams: San Francisco, Vancouver, Nanaimo) in planning, executing and reporting
manual and automated testing activities and results – for long- and short- product cycle environments
 Strong passion for fostering a culture of positive spirited teamwork and commitment to quality excellence
 Superior analytical, problem-solving, decision-making, time management and multi-tasking skills
[ Process Development, Auditing and Improvement ]
 Introduced 7 company-wide quality/product lifecycle processes/programs (for structured and agile
environments) which incorporated best industry practices and methodologies, enabling more effective test
coverage, shortened release cycles, significant cost savings, improved end-to-end product quality and integrity
 Helped 2 companies to obtain industry standards certifications (ISO 9001 and TL9000)
 Effectively introduced Process Improvement (e.g. CMMI) & administered Change Management programs
[ Leadership and Project Management Skills ]
 Effective leadership, planning, coordination, hiring, team-building, motivational, coaching, mentoring skills
 Possess thorough understanding of the entire product development and production lifecycle (Product and
Project Management, Marketing, Engineering, Testing, QA, Manufacturing, Operations Helpdesk Customer
Services) and experienced in interacting with executives, management, cross-functional teams and customers
 Excellent adaptability to different environments
 Solid ability to manage local and global teams/projects
 Gained knowledge of PMBOK through obtaining PMP
TECHNICAL SKILLS SUMMARY
MS Software Suite: Project, Word, Excel, Visio, PowerPoint, Access
OS, Network Protocols: OS Platforms: Windows, Unix, Linux; Protocols: TCP/IP, LAN, WAN, ATM, ISDN
SW Methodologies: Structured (Waterfall) & Iterative Development (RUP, Agile, Scrum, Extreme Programming)
Tools: Automated tests (MSTEST, SilkTest, Proprietory tools); Configuration Management (CVS);
Defect Tracking and Management (TestTrackPro, PVCS Tracker, Remedy, Jira, TestLog)
Content Management (MS SharePoint); Agile Project Management (Pivotal Tracker)
Software Technologies: Windows SDK, C, C++, APL, Basic, HTML, XML, Java, Pascal, Forth, FORTRAN, COBOL,
Tk/Tcl, Perl, .NET, J2EE, SQL, Oracle, Sybase, Enterprise systems
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2. JACKSON YK LEE PMP, MBA, MASc(Elec Eng), BASc jacksonleeqa@gmail.com : (604)439-9382
www.visualcv.com/jacksonyklee www.linkedin.com/in/jacksonyklee
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PROFESSIONAL EXPERIENCE
----- Contract Positions (2007 – 2010) -----
 Director of QA Testing (2010) & Software Quality Assurance and Testing Manager (2009)
Thirdi Software, Vancouver, BC | E-Commerce, Web-applications | www.thirdi.com
 Planned, coordinated and conducted QA activities (preparation of quality management system manual,
evaluation of defect management tool, project document/technical specifications reviews) and testing activities
(verification of features and defect fixes for all internal and customer websites).
 Made recommendations to improve existing processes.
 Test Lead 2010
BC Hydro, Burnaby, BC | Electric Utility | www.bchydro.com
 Planned, coordinated and managed all testing activities for Wave 1 of Project and Portfolio
Management Project, involving integration of ERP software (SAP-PS, PeopleSoft, Oracle) with MS Project,
Primavera and retirement of legacy software.
 Established testing methodology to guide testing activities under single testing umbrella. Prepared project
diagrams, component interaction matrix, master test plan (and schedule), testing strategy (including negative
testing, security testing), test case template, requirement traceability matrix, defect tracking protocol, test path
diagrams. Recommended V-model diagram with extension to include installation tests. Classified testing into
End-to-End, User Acceptance, Cutover testing categories. Coordinated and chaired Kick-off meeting for
testing. Presented testing methodology and structure to Quality representatives in BC Hydro.
 Reviewed various interface design specifications and ensure development of test scripts for their verifications.
Scheduled and managed preparation and execution of test scripts (by 10+ testers) for functional /
component and end-to-end testing. Coordinated activities on performance testing, including triggering
conditions for batch processing.
 Provided coaching to testing staff and improved effectiveness and efficiency of testing. Held regular
reviews with management and staff on defect triage, prioritization and resolution. Recorded defects to defect
trackers, prepared test logs and reported test metrics to Management.
 Presented to Business Management overall test deliverables and results - which were accepted for signoff.
 Made recommendations on test automation and regression testing via usage of test automation tool
 Quality Engineer 2009 and 2010
Sonic Enclosures, Delta, BC | Mobile Enclosures Integrating Industrial Equipment | www.sonicenclosures.com
 Made recommendations to Senior Management on companywide processes to improve product quality.
 Prepared ‘Safety By Design’ report as part of bidding package for a project with a key client.
 Process Improvement Specialist 2008
Delta-Q Technologies, Burnaby, BC | Power Management Products | www.delta-q.com
 Successfully developed 5 new processes (Problem Resolution, Change Management, Sustaining Product
Development, Manufacturing Planning, Configuration Control) for company-wide usage.
 Reviewed and made recommendations to improve Quality Management System.
 Project Manager 2007
Alpha Technologies, Burnaby, BC | Power Solutions | www.alpha.com
 Successfully managed, using MS Project and tools, 12 concurrent projects with team of 16+ staff.
 Prepared project charters, schedules. Planned budgets, monitored expenses of projects on an ongoing basis.
 Advised Management on project risks. Made recommendations on risk mitigation / contingency arrangements.
 Developed processes for a Product Lifecycle Management Program linking all functional departments together
which Management implemented on a company-wide basis.
 Provided recommendations, which were later implemented, on creation and management of a QA and Testing
department, lab setup, best QA test design practices, testing methodologies, defect tracking.
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3. JACKSON YK LEE PMP, MBA, MASc(Elec Eng), BASc jacksonleeqa@gmail.com : (604)439-9382
www.visualcv.com/jacksonyklee www.linkedin.com/in/jacksonyklee
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----- Permanent Positions (1989 – 2006) -----
Director, Testing and Quality Control 2004 – 2006
SmarTire Systems, Richmond, BC | Tire Pressure Monitoring Systems | www.smartire.com
 Directed team of 3 staff (1 Test Manager, 2 Test Engineers) in development of test plans, cases, procedures,
scenarios, scripts for software and hardware components and systems ensuring that all products met or
exceeded marketing and engineering quality requirements.
 Developed company-wide Product Management Process which was used as framework for Automotive
Industry Standard Certification. Provided quality training programs. As internal auditor, conducted excellent
audits and provided support (identified positive findings, non-conformance and opportunities for improvement).
Effectively responded to questions from external auditors and showed proof of conformance. Result: Enabled
SmarTire to be certified to ISO 9001:2000/TS16949 Standards.
 Developed and maintained Quality Plan / Roadmap. Conducted QA activities for requirements review, project
planning, program execution, engineering development, test plans, release management, product deployment
and maintenance processes. Via usage of requirement traceability matrix techniques, presented test status to
various staff from different functional groups to facilitate risk assessment of issues found during testing.
Manager, Product Verification and Support Group 2003 – 2004
Triant Technologies, Vancouver, BC | Semiconductor Fault Detection Systems | Company info
 Directed 8 testers (Vancouver & Nanaimo) in Testing, Configuration Management, and Documentation.
 Prepared and implemented company-wide Software QA and Product Release Process for SDLC.
 Meticulously planned and directed execution of testing and release activities, resulting in a high quality product
and smooth field integration. Reduced beta period by 50% (from 2 weeks to 1 week) which led to
significant cost savings and faster time to market.
Manager, ATM Test Development 2001– 2002
Alcatel Canada, Burnaby, BC | ATM Edge Switches | www.alcatel-lucent.com
 Directed a team of 7-10 senior test automation engineers in the Test Design Group providing design,
maintenance and infrastructure support of test cases / scripts for functional, regression, integration and
performance testing of Telecommunications equipment and software required to meet “5 nines” field reliability.
 Developed a Test Development process for the testing community in Switched Data Network Division
(Vancouver and France) and trained test engineers on best QA practices.
 Successfully represented the Vancouver Test Team in obtaining TL 9000 (Telecommunications)
Certification. Prepared support document, cooperated with in-house Certification Specialist, Product and
Design Managers to answer enquiries of external auditor. Result: Alcatel certified.
Manager, Product Testing and Quality Assurance 1998 – 2001
DG Systems, Burnaby, BC | Digital Media (Video & Audio) Distribution Systems | www.dgfastchannel.com
 Successfully managed two teams (USA and Canada) of 8 testers (5 in San Francisco, 3 in Vancouver)
and verified the integration of 30+ software applications for 2 highly-complex networks with customer
base of 7500 radio stations, 770 TV stations. The combined network became the largest provider of digital
distribution services to the broadcasting industry in North America.
 Managed the verification and releases of all the products (video and audio delivery applications to radio and TV
stations, including client workstations; and internal applications, in-house tools, databases, server/hub).
 Introduced a QA Methodology (Quality Plan) which improved the efficiency of the overall product development
lifecycle phases, from conception, through requirement analysis, design, implementation, testing, rollout, to
customer support. Developed quality training program for cross-functional staff.
 Identify existing product deficiencies. Received customer feedback and requirements. Made improvement
recommendations and collaborated with product and design managers to incorporate bug fixes/new features
into new releases. Presided at Change Control Board meetings and Problem Review Board meetings to work
with teams to assess and prioritize bugs/incidents escalations.
 Worked with Production release team to coordinate release of new build into production – to ensure smooth
application installations to production environment. Monitored progress metrics between releases.
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Page 3 of 5

4. JACKSON YK LEE PMP, MBA, MASc(Elec Eng), BASc jacksonleeqa@gmail.com : (604)439-9382
www.visualcv.com/jacksonyklee www.linkedin.com/in/jacksonyklee
________________________________________________________________________________________________________
Manager, Product Testing and Quality Assurance 1997 – 1998
Digital Courier International, Burnaby, BC | Digital Media (Audio) Distribution Systems | Company info
 Achieved ‘zero hub-system failure’ record for 5 years (DCI and later DG North).
 Managed software test team (2 test engineers). Coordinated testing (writing and execution of test plans and
report preparation) and deployment activities for a network of 5000 customers (radio stations). Delivered many
successful product releases to customers, resulting in the rapid growth of this spin-off company of MPR
Teltech to become a key player in the audio spots distribution market.
 Implemented a QA Methodology Plan for the entire product development lifecycle.
Technical Support Specialist (Network Operations) 1995 – 1997
Digital Courier International, Burnaby, BC | Digital Media (Audio) Distribution Systems | Company info
 Coordinated and supervised 15 staff on software testing and deployment activities (beta and production
rollouts) for a network of growing customers (radio stations) throughout North America.
 Prepared overall test plan (Master Test Plan). Generated test cases, test scenarios, test scripts and executed
detailed test procedures for verification of internal applications and products for external customers – including
functional, interface, integration, usability, performance, installation, load, regression, stress, boundary value
and acceptance tests.
 Built test environment and maintained test laboratory for efficient product build verification.
 Interacted with Manufacturing to ensure proper product configuration, installation and timely delivery.
 Effected remote upgrading of customer site software to new product release versions.
 Trained and supported 50+ French-speaking radio station clients in Quebec.
 Provided technical support/help desk customer service at Network Operation Call Centre – configured,
installed systems and trained internal and external customers (at client sites in Vancouver and Abbotsford) on
applications and tools. Diagnosed, investigated, resolved field problems; escalated to developers as needed.
Software Design Engineer 1991 – 1995
MPR Teltech, Burnaby, BC | Image Conferencing Systems | Company info
 Designed, implemented and tested ICS application via manual and automated tests (using automated test tool
MS Test to develop test scripts for regression and stress testing of communication between a host and multiple
stations). Provided technical support at beta sites (various OLA educational institutions in Vancouver).
 Received ‘Top Bug-Finder Award 1994’ in Advanced Technology Division.
Software Design Engineer 1989 – 1990
Idacom (Hewlett-Packard), Edmonton, AB | Telecomm Network Protocol Testing Equipment | Company info
 Designed, implemented and tested Common Channel Signalling Systems (SS#7) (ISDN) software for
computer communication protocol testing equipment. Planned, performed field trials in customer site (AGT).
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5. JACKSON YK LEE PMP, MBA, MASc(Elec Eng), BASc jacksonleeqa@gmail.com : (604)439-9382
www.visualcv.com/jacksonyklee www.linkedin.com/in/jacksonyklee
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EDUCATION AND PROFESSIONAL DEVELOPMENT
Masters in Business Administration (MBA)
UBC (Marketing, Management Information Systems, Human Resource Management) 1989
Master of Applied Science (M.A.Sc.) Electrical Engineering
UBC (Computer Communications Network Systems Design, Computer Systems, Digital Signal Processing) 1987
Thesis: Performance Evaluation of the Integration of Voice & Data in a High Speed Local Area Network – Expressnet
Bachelor of Applied Science (B.A.Sc.) Electrical Engineering
UNB (Data Communication Systems, Microprocessor Systems Design) 1984
Graduated Top 10% in Faculty of Engineering ● First Class Academic Standing ● Dean's List Student
Thesis: Computer Simulation of Myoelectric Prosthesis Control. (Received A+ for this work in medical device application)
Results of my research thesis was published in ‘CRC Critical Reviews in Biomedical Engineering 1986’
Courses/Certificates in Project Management, QA Testing, Programming, Agile Development, Hardware
 Software QA and Testing Courses
o Software Testing and Validation (Washington, DC)
o Software Quality Assurance (Vancouver, BC)
o System Testing and QA Techniques (Richmond, BC)
o Regression Testing (Vancouver, BC)
o Test Management (Vancouver, BC)
o Software Configuration Management (Vancouver, BC)
 Auditor Training Courses
o ISO 9001:2000 Internal Quality Auditor Training with ISO / TS 16949 Automotive Emphasis (Detroit, Michigan)
o ISO 14001:2004 EMS (Environmental) Essentials and Internal Auditor Training (Richmond, BC)
o Ford Specific Requirements for ISO / TS 16949:2002 (Richmond, BC)
 Project Management & Leadership Courses
o Numerous courses (Vancouver Community College, Vancouver School Board, Annex Learning Centre)
AFFILIATIONS / INTERESTS
Project Management
Member, Project Management Institute (PMI) – Obtained Project Management Professional (PMP) Dec 2009
(Obtained ‘Proficient’ rating in ‘Planning’, ‘Executing’, ‘Monitoring and Controlling’ sections of the Exam)
QA and Testing
Member, VanQ Gave presentation on ‘Leading and Managing QA Testing Teams’ (BCIT, June 2009)
Member, American Society for Quality (ASQ)
Planning to write CMQ/OE (Certified Manager of Quality / Organizational Excellence) Exam in 2011
Languages
French Studies and Usage:
 Alcatel Canada (BC) – Translated French Technical User Manual to English for use by local engineers (2002)
 Digital Courier International (BC) – Trained and supported French-speaking customers (1995 – 1997)
 Le Centre (BC) – Advanced French (1996)
 Laval University (Quebec) – French Immersion (Highest: Superior II Level – Literature & Teaching) (1988)
 Saint Thomas University (NB) – Advanced French Stylistics (French/English Translation) Course (1984)
 Alliance Francaise (Hong Kong) – Diplome de la Langue Francaise (1975 – 1980)
Spanish Studies: Intermediate Level (UBC and Le Centre, 1996 – 1997)
Athletic
Won Six Championship titles in Badminton Tournaments (UBC, UNB, Laval University, SJC-Hong Kong),
including ‘Hong Kong Overall Championship (Interschool Competitions)’ in 1978
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