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E-Business Monitor introduction
The document introduces the E-Business Monitor, which provides organizations with actionable insights to help transform their business through benchmarking capabilities. It measures an organization's E-Business readiness and enablers across 12 best practice topics. Readiness identifies the maturity level across different domains, while Enablers identifies the E-Business promoter score. The monitor helps organizations understand how their E-Business performance compares, identify areas for improvement, and drive actions to enhance their capabilities. Scores are used to track progress over time and internally benchmark against other organizations.
E-Business Monitor introduction
- 1. DELIVER INSIGHTS Introducingthe E-Business Monitor We deliver actionable insights that will help you transform your business. 1
- 2. Capability benchmarking helps answering these ques6ons: » How does my E-‐Business organiza6on really perform? » How do we measure up against our sector and/or best prac6ces? » Do we have the right team and organiza6on structure to keep improving? » Are we able to successfully sustain E-‐Business? » How is E-‐Business adding value to our organiza6on and how can we capitalize on this? » Do we have what it takes to take the next step, and what do we need to focus on? E-Business Monitor Introduction 2
- 3. The E-‐Business Monitor drives ac6on … The E-‐Business Monitor provides a benchmark measurement. Analyzing the results will help you to improve your E-‐Business. » Creates a starting » Delivers scores that point for practical indicate E-Business improvements potential » Based on 20+ years of experience » Drives action! E-Business Monitor Introduction 3
- 4. The E-‐Business Monitor was used to measure Readiness & Enablers across 12 topics of best prac6ce. Readiness iden6fies your Enablers iden6fies your E-‐Business Maturity E-‐Business Net Promoter Score » Scores on 5-‐scales of maturity. » Scores are between -‐100 and +100. » More mature organiza6ons outperform others. » Promoters (score 9-‐10) are driving E-‐Business ini6a6ves. » Improve performance by being Detractors (score 1-‐6) are at the same maturity level inhibi6ng E-‐Business ini6a6ves. across all 6 topics. Alterna6vely, » A higher score means more aim at a higher maturity level. enablers to drive E-‐Business ac6vi6es. » Reviewing your score in the topics will reveal what you need » Improve performance by aiming to improve to reach this. at improving scores across all 6 topics. E-Business Monitor Introduction 4
- 5. Readiness: each topic consists of domains, ques6ons and sub-‐ques6ons. Scoring is sec6on specific. Topic Question Section Sub-question Scoring Domain = process » In Readiness, all ques6ons are assigned to one of three domains: focus, process or integra=on* » All elements are / can be weighed E-Business Monitor Introduction 5
- 6. Enablers: each topic consists of ques6ons and sub-‐ ques6ons. Scoring is sec6on specific. Topic Question Section Sub-question Scoring » All elements are / can be weighed E-Business Monitor Introduction 6
- 7. E-‐Business Promoter Score: what is a good score to have? » EPS is primarily an internal metric » EPS should be used to iden6fy opportuni6es and threats » EPS scores are a star6ng point and used to track progress » EPS can be used to benchmark against others. Based on current research it is not possible to set benchmark targets » EPS can be used to set ac6ons, monitor progress and adjust » EPS can be used in combina0on with external analysis (EPS or NPS scores from customers) Scoring E-Business Monitor Introduction 7
- 8. ABOUT US E-‐BUSINESS MONITOR Our mission is to help advance the industry by providing a global, independent and comprehensive standard in E-‐Business strategy, organiza6on maturity and performance benchmarking. E-‐Business Monitor| www.e-‐business-‐monitor.org | info@e-‐business-‐monitor.org | twiber: @ebusmonitor