This document outlines the work of student technology teams. It introduces Chris Champion and Brad Shank, who lead these teams. The teams help address common hardware and software issues at their schools. The teams have processes for handling technology requests from teachers, dispatching students to help, and getting teacher feedback. The students learn skills in troubleshooting, documentation, graphic design, and web design. Other schools have implemented similar student tech support programs.

1. Geek Squad: Student Technology Teams Chris Champion, M.S.Ed. MCSE, Network+ Brad Shank, B.S.: MIS

2. Introductions Chris Champion, M.S.Ed. MCSE, Network+ Systems Engineer employment for 10 years Cumberland-Perry Computer Teacher for 5 years 2005 Keystone Technology Integrator Master’s of Education, Integrating Technology Brad Shank, B.S.: MIS Bachelor's of Management Information Services at IUP Keystone Summit Intern / Staff 3 years

3. 1. School Technology “Problems” 2. What Students Do and DON’T Do 3. How We Do It 4. Best Practices / Future Plans

4. Our Technology “Problems” HARDWARE s TEXT HARDWARE E-MAIL PEBCAK SERVER

5. 1. Our Technology “Problems” 2. What Students Do and DON’T Do 3. How We Do It 4. Best Practices / Future Plans

6. What Students Do / Don’t Do Printers CD / Floppy Monitor Software Installation Network Equipment Servers Unsupervised Use

7. 1. Our Technology “Problems” 2. What Students Do and DON’T Do 3. How We Do It 4. Best Practices / Future Plans

8. IT Response Process Teacher Request Dispatch to Student Student Response Teacher Evaluation Student Grade

9. “ IT Request” Online Form

10. “ Student Dispatch” Form

11. “ Student Dispatch” Form (part 2)

12. “ Teacher Evaluation” Form

13. 1. Our Technology “Problems” 2. What Students Do and DON’T Do 3. How We Do It 4. Best Practices / Future Plans

14. Flow Charts Student-created Troubleshooting Documents

15. Graphic Arts Classes Student Web Design

16. Organizations & Curriculum www.studenttechsupport.org www.genyes.org

17. Organizations & Curriculum Upper Merion (PA) UMiHelp.wikispaces.com

18. Organizations & Curriculum Mouse.org NYC schools

19. Sample Documents: http://www.cpavts.org/ITResponse