D: As the team leader of a high performer who has refused a promotion and resigned, you must discuss with management how to address the situation and convince the employee to reconsider given their importance and performance. H: As the division head, you must discuss with your team the situation of an employee (XYZ) who is close to the CEO but does not get along with peers, has complaints against them, and HR has suggested transferring them. Your team must decide how to handle the situation. F: As the sales team leader, you have called a meeting to discuss finalizing dealers to sell your new company's products, as the dealers want higher margins but you also want higher margins.

1. A : You are the Leader of the sales team and your team is on the verge of closure of a
big deal. The deal will be good for the company as well as for you because you will be
rewarded with promotions and bonus once the deal goes through. You were contacted
by a person of the customer company who holds a strong influence there and he has
promised that he will ensure the deal goes in your favour, if he is promised some
kickbacks. You have to go back and discuss with the team on the future course of
action.
B: You are the mess manager of a company situated in a rural area. There are 10
people who eat in your mess.( 8 veg and 2 non veg). The mess serves vegetarian food.
But the non vegetarians have been demanding non veg food for quite some time now.
However, the vegetarians feel repulsed by non – veg food due to religious issues and
are not even ready to have lunch together at the same table with a person having non-
veg food. How will you approach this problem?
C: You have been recently promoted as the store manager of a retail shop. You have
both experienced and freshly hired sales persons working under you. However, the
experienced sales persons have not been treating the fresh recruits properly and there
have been complaints made by the fresh recruits. The experienced sales persons also
do not stick to store timings and come and go as they like. You have called a meeting
with other stores managers to discuss this situation.
D: You live in a lakeside apartment facility. The local mafia has been filling up the lake
to make more apartments and there is a group of protesters who is against this
landfilling. There have been cases of intimidation and killings of the protesters. You
have called in a meeting of the apartment owners to discuss the situation.
E: You are a new player in the market and are looking for dealers to sell your product.
The dealers want more margin and you also want more margin. You have called in a
meeting of your sales team to discuss about the approach of finalizing the dealers for
selling your products.
F: You are the head a division in ABC company. XYZ works in your divison. XYZ is very
close to the CEO. He has been performing well in the company and sometimes goes
out of the way to achieve the goals. However, He doesn’t go along well with his peers
and there have been complaints against him. The HR has suggested that he be

2. transferred to another division . Discuss the situation with your team and decide on the
course of action.
You are the Leader of the sales team and your team is on the verge of closure of a big
deal. The deal will be good for the company as well as for you because you will be
rewarded with promotions and bonus once the deal goes through. You were contacted
by a person of the customer company who holds a strong influence there and he has
promised that he will ensure the deal goes in your favour, if he is promised some
kickbacks. You have to go back and discuss with the team on the future course of
action.
B: You are the mess manager of a company situated in a rural area. There are 10
people who eat in your mess.( 8 veg and 2 non veg). The mess serves vegetarian food.
But the non vegetarians have been demanding non veg food for quite some time now.
However, the vegetarians feel repulsed by non – veg food due to religious issues and
are not even ready to have lunch together at the same table with a person having non-
veg food. How will you approach this problem?
C: You have been recently promoted as the store manager of a retail shop. You have
both experienced and freshly hired sales persons working under you. However, the
experienced sales persons have not been treating the fresh recruits properly and there
have been complaints made by the fresh recruits. The experienced sales persons also
do not stick to store timings and come and go as they like. You have called a meeting
with other stores managers to discuss this situation.
D: Mr. X is a high performer and is an important asset for the company. Seeing his
impressive performance the company has offered him a promotion. But, Mr. X has
refused to accept the promotion and has tended in his resignation saying he doesn’t
deserve the promotion. As Mr. X’s Team Leader , discuss the situation with the
management and decide on how to handle this situation.
E: You are the head of a consumer goods company. To enable cost cutting your
company has decided to move the customer care system online. There have been

3. complaints from the old customers regarding the new system, as they are not very
conversant with handling computers. Discuss with the board as to how would you tackle
this situation.
F: You are a new player in the market and are looking for dealers to sell your product.
The dealers want more margin and you also want more margin. You have called in a
meeting of your sales team to discuss about the approach of finalizing the dealers for
selling your products.
G: You are the head of a division of ABC Pvt Ltd. Your division is facing tough times
and there are two potential orders which can act as life saver for your division. But you
feel that the Procurement team doesn’t co-operate with your division and you will fail to
secure the orders because of the laid-back attitude of the procurement team. Discuss
with your team members as to how to tackle this situation.
H: You are the head a division in ABC company. XYZ works in your divison. XYZ is very
close to the CEO. He has been performing well in the company and sometimes goes
out of the way to achieve the goals. However, He doesn’t go along well with his peers
and there have been complaints against him. The HR has suggested that he be
transferred to another division . Discuss the situation with your team and decide on the
course of action.