1. CIMCO OVERVIEW
Advancing Technology Solutions CIMCO at a Glance
with Personal Commitment Network
• Advanced fiber optic network and future-proof
infrastructure
For over 24 years, CIMCO has consistently anticipated the evolving
communication needs of businesses, and then fulfilled them with • Network monitoring to the customer premise including
superior technology solutions. Demonstrating consistent growth the last mile
and profitability in an industry of constant change and numerous
• Self healing infrastructure with automatic traffic rerouting
challenges, CIMCO remains committed to delivering future-proof
innovations while upholding our longstanding values, namely, Company
relentless quality standards for network infrastructure and for
uncompromising service. When you combine the company’s • Consistent growth and profitability for over 24 years
veteran perspective with its forward-thinking philosophy, it’s • Live answer to your calls 24x7x365
clear to see how CIMCO is uniquely able to empower your
• One consolidated, categorized bill for all services
communications with what your business needs next.
People
Tailored Business Solutions • Over 30% of support staff dedicated to network and
customer engineering
CIMCO puts the power of tomorrow in your hands with fully
integrated, global business applications that promote enterprise • Customer care team averages 15 years experience in data
growth and adaptability. Solutions are created in alignment with and voice
your business objectives, while built-in scalability efficiently • Account managers and customer relations associates
accommodates for the future. Challenges presented by changes serve as your advocate
in your company, industry, the economy, new technologies and/or
security are proactively defined, then solutions are designed to Customers
ensure your mission critical operations are always top priority.
• Serving businesses with mission-critical applications in
the fields of finance, healthcare, manufacturing and
Preparedness In Network Design professional services
CIMCO utilizes progressive technology to maintain a highly reliable, • 98% customer retention rate in an industry
redundant and secure carrier-grade infrastructure. The design is of change
based on a strategically select build-out of proprietary switching
and colocation facilities with hardened telecom environments. This
translates into increased availability and higher network efficiency.
Every aspect of CIMCO’s infrastructure has been engineered to the
highest possible industry specifications, down to the last detail. In
addition, CIMCO has strategic Tier 1 network relationships to ensure
our customers seamless technology solutions.
Proactive Surveillance
CIMCO’s state-of-the-art Network Monitoring Center (NMC)
is staffed 24x7x365 by certified professionals who monitor
and maintain network infrastructure straight through to each
of your sites. CIMCO leads the marketplace by providing network
surveillance to the local loops, while the competition provides
standard monitoring only down to the DS3 level. The multi-faceted
support structure focuses on immediacy and quality, with resolution
expedited in accordance with stringent SLAs.
CIMCO Communications, Inc. | 877.691.8080 | www.cimco.net

2. CIMCO OVERVIEW
Responsive Service CIMCO Satisfies
“CIMCO has provided us with much more
CIMCO’s success has been shaped by core company values of
uncompromising quality, integrity and mutual trust. We have
than just voice and data connections.
a consuming commitment to customer service that crosses all levels They have become one of our most
of our organization, from the associate who answers your call live trusted partners, providing efficiencies
24x7x365, to the certified engineers who staff the Network in our service today, while at the same
Monitoring Center around the clock, to your Account Manager who time, looking for solutions to keep
makes it their business to know yours. Over 15% of CIMCO’s staff is
dedicated to customer and network engineering, and through that
our enterprise at the cutting-edge
expertise we are able to deliver well-planned solutions, seamless tomorrow.”
migration and swift trouble resolution. CIMCO puts the customer
first, and it shows. Our 98% customer retention rate speaks volumes
about the kind of respect and attention you can expect from CIMCO
from day one.
Suite of Solutions
IP Talk VoIP Solutions Data Center Solutions
• Hosted VoIP • Colocation
• VoIP Trunking • Managed Hosting
• Managed Servers
MPLS VPN Gateway Solutions
• Storage Area Network
• MPLS VPN
• Remote Backup
• VoIP via MPLS VPN
• Managed Services
Data Solutions
Voice Solutions
• Internet Access
• Local
• Ethernet
• Long Distance
• Private IP
• Point-to-Point Conferencing Solutions
• Spam & Content Filtering • Audio Conferencing
• Virus Protection • Web Conferencing Looking for a partner in technology?
To position your company for the future while
Managed & Monitored Solutions Billing Solutions
• Managed & Monitored Routers • Cost Center Management increasing efficiency and your bottom line,
• Managed Firewalls • CIMPatrol Alerting Tool consider CIMCO. 877.691.8080.
• Firewall & VPN
Professional Services
• Internet Access
• Data Professional Services
• Switches
• Voice Professional Services
• Servers
• Site Audits
CIMCO Communications, Inc. | 877.691.8080 | www.cimco.net