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Future of Work: dal Cosa al Come
The document outlines the evolution of the future of work, emphasizing how technology is reshaping work environments and practices. It highlights trends such as the integration of AI and automation, the focus on employee experience, and the shift from traditional KPIs to key behavioral indicators in measuring performance. Recommendations are provided for organizations to adapt to these changes by embracing agile practices and innovative technologies to meet the diverse needs of the workforce.
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Future of Work: dal Cosa al Come
- 1. Future of Work: DalCosa al Come Roberta Bigliani Vice President, Head of Energy, Government and Health Insights Future of Work Practice Executive Lead IDC Europe © IDC
- 2. 2 Agenda Future of Work Perchè 1 Cosa eCome 2 Conclusioni 3
- 3. 3 Technology is ChangingWork As We Know It 90s 2020201080s70s
- 4. In 2018 WeBought 4© IDC About 1.5 billion smartphones About 500 million smart assistant platforms About 150 million tablets About 130 million wearables About 160 million notebooks Less than 100 millions desktops
- 5. 5 Connecting the Dots IDCFuture of Work Framework Future of Work CULTURE FORCE SPACE
- 6. 6 Approach to theFuture of Work Journey 4% 22% 35% 28% 11% Impromptu FoW Siloed FoW Initiatives Beginning FoW Strategy Integrated FoW Strategy Fully Integrated and deployed FoW strategy 61% The FoW Lingerer 39% The FoW Determined Source: IDC’s International Future of Work Survey, November 2018 - Italian data only
- 7. 7 Future of WorkOn Going Initiatives Source: IDC’s International Future of Work Survey, November 2018 - Italian data only 44% 31% 17%25% Security technology and policies Employee collaboration Reskilling / Employee training 51% Smart working & office re- design Employee experience Automation 51% 25% Talent management platforms
- 8. Work Culture Vision 8 Apriority for 54% of Italian companies Source: IDC’s International Future of Work Survey, November 2018 - Italian data only Future of Work CULTURE FORCE SPACE
- 9. 9 Employee Experience By 2021,at least 60% of G2000 companies will actively monitor and manage employee experience and utilize EX as a key differentiator to build and maintain B2B and B2C relationships IDC FutureScape: Worldwide Future of Work 2019 Predictions #2 Q. What do you offer to drive employee experience in your organization? 20% 26% 28% 30% 31% 41% 41% 48% Office redesign Health fitness membership Full range of rewards Appointment of a head of employee experience Flexibility, with location and time Training for reskilling and career development Involvment in corporate social responsibility initiatives Right tools and solutions to fulfill their jobs Source: IDC’s International Future of Work Survey, November 2018 – Italian data only
- 10. 10 Organization and KBIs By2022, 35% of businesses will have replaced traditional KPIs with KBIs, key behavioral indicators, to measure collaboration, communication, problem solving skills, deliverables, and objectives. IDC FutureScape: Worldwide Future of Work 2019 Predictions #10
- 11. 11 Talent Management andReskilling By 2023 40% of workers will utilize gig-economy platforms and talent marketplaces to offer their services and digital skills, fundamentally changing HR policies, processes, and tools. IDC FutureScape: Worldwide Future of Work 2019 Predictions #9 Q. For which of the following purposes is your organization using or planning to use talent marketplaces? 24% 26% 37% 44% 48% 59% Outsourcing non-core functions Executing simple and repetitive tasks on demand Respond to seasonal peaks in demand Scale up specific functions on a flexible basis To recruit people on a project basis To recruit specific competences not present in-house Source: IDC’s International Future of Work Survey, November 2018 - Italian data only
- 12. 12 Work Space Vision Source:IDC’s International Future of Work Survey, November 2018 - Italian data only A priority for 31% of Italian companies Future of Work CULTURE FORCE SPACE
- 13. 13 A Collaborative andBorderless Work Space By 2021, 60% of G2000 companies will have adopted a future-workspace model — a flexible, intelligent, collaborative virtual/physical work environment — to improve employee experience and productivity IDC FutureScape: Worldwide Future of Work 2019 Predictions #4 Focus Connect Augment
- 14. 14 Focus: Improved CustomerService Shoe retailer Hamm Reno Group equips sales people instore with smartwatches to notify them about online purchases and to prepare orders for pickup.
- 15. 15 Physical Augmentation Manufacturers suchas Royo Group (bathroom furniture) and Airbus (aircraft) are piloting mechanized suits (exoskeletons) that enhance the physical and operational capabilities of their workers
- 16. 16 Workspace-as-a-Service By 2021, 10%of G2000 companies will have digital workspace-as-a- service agreements in place, enabling IT departments to shift skills to more strategic projects IDC FutureScape: Worldwide Future of Work 2019 Predictions #5 Q. Which of the following has your organization purchased or plans to purchase <as a service>? 17% 20% 24% 54% 56% 65% Furniture Office space Stationery Devices (mobile phones, personal computing devices,… Software Infrastructure (network, server, storage, print) Source: IDC’s International Future of Work Survey, November 2018 - Italian data only
- 17. 17 Work Force Vision Source:IDC’s International Future of Work Survey, November 2018 - Italian data only A priority for 15% of Italian companies Future of Work CULTURE FORCE SPACE
- 18. 18 Human-Machine Collaboration By 2024,50% of structured repeatable tasks will be automated and 20% of workers in knowledge- intensive tasks will have AI- infused software or other digitally connected technology as a "coworker”. IDC FutureScape: Worldwide Future of Work 2019 Predictions #3 Source: IDC’s International Future of Work Survey, November 2018 - Italian data only 41% 35% Smart virtual customer service agents (chatbots) Already Using Plan to Use in the next 12 months 37% 46% Digital assistants for internal self-service support (HR, IT, ..) 26% 48%Digital assistants for knowledge management 22% 48%Robots/drones for operations 17% 58% SW robots or bots (RPA) for repetitive knowledge tasks
- 19. 19 AI-Aided Recruitment Emotion recognition technologyis helping recruiters at Unilever spot desired personality traits in candidates using video interviews. AI helps eliminate human bias and screen larger pools of candidates.
- 20. 20 Usage of Robotson Power Lines Canadian utility, Hydro Québec, is reducing asset downtime as robots can work on live wires
- 21. Very negative Negative No impact Positive Verypositive FoW DeterminedFoW Lingerer 21 More Positive Sentiment on Impact on Jobs In 3 years, can you estimate how AI and robotics will impact your organization’s number of jobs? Don’t know 15% 7% Source: IDC’s International Future of Work Survey, November 2018 12% 10% 17% 18% 26% 27% 24% 32% 6% 6%
- 22. © IDC 22 Recommendations Enablean agile organization, redefining HR policies and metrics/Key Behavioral Indicators Focus on what matters for Employee Experience FoW CULTURE Empower workers with technologies that facilitate innovation and collaboration and allow to securely work from anywhere Consider the as-a-service model to gain agility, flexibility and cost efficiencies FoW SPACE Bear in mind the diverse needs of a multigenerational workforce Think how to augment the capabilities of your workforce leveraging AI-based solutions with human-centric design FoW FORCE
- 23. 23© IDC T hn KA s @rbigliani rbigliani@idc.com Roberta Bigliani Vice President, Head Energy, Government and Health Insights Future of Work Practice Executive Lead IDC Europe