The document outlines a content strategy and delivery process with five phases: Discover, Scope, Plan, Design, and Do. Each phase has defined outcomes and a menu of activities to achieve those outcomes, such as stakeholder workshops to define problems and needs in the Discover phase or creating templates and tools for content creation in the Do phase. The final Measure phase evaluates the success of the governance model, strategy, and content against defined metrics through analytics, support logs, and surveys.