This document contains a summary of Dhananjay Sakpal's professional experience and qualifications. He has over 12 years of experience in knowledge management, business process management, and project management in the banking and consulting industries. His career history includes roles at Accenture, Credit Suisse, WNS Global Services, and Affinity Express, where he led knowledge management efforts, performed process mapping and transitions, and managed various projects. He holds certifications in PRINCE2, Lean Six Sigma Green Belt, and ITIL and has a Bachelor's degree in Science from Pune University.

1. DHANANJAY SAKPAL
More than 12+ years of Process Management experience into Banking & Consulting industry
mainly in Knowledge Management, Process Mapping, Process Transitions, Projects and offering
following skill-set:
 Knowledge
Management
 Content Management
 Process Transition
 Project Management
 Process Reengineering
 Business Process
Management &
Governance
 Audit support
 Bid Management
Support
 Trainings
PROFILE AT A GLANCE
Professional Attributes:
 Winner of outstanding achivement awards for various role and different organizations.
 Working on Knowledge Management (KM), Business Process Mapping and Projects in
various area of a financial accounting (banking) and consulting organizations
 Utilizing excellent interpersonal skills and mentoring ability to motivate and instill drive
for better performance.
 Advancing successful business, leveraging key strengths, and maintaining client
relationships.
Personality Traits:
 Change Agent: Utilizing result-driven approach and growth-centered mind-set to drive
positive change in the organizational culture; believes in leading by example.
 Persuasive Communicator: Effective articulation ability; can achieve clarity and persuasively
secures buy-in and commitment.
 Strategic Thinker: Proven ability of developing insightful strategies, capitalizing on
capabilities and converting potential into opportunities.
CAREER HISTORY
Accenture ServicesPvt. Ltd. Jul’13 onwards
Knowledge Specialist
 Lead, plans, and directs KM efforts for Strategy function and geographically dispersed operational
teams
 Perform interviews (scoping), KM audits, Business Process Modelling and Knowledge mapping
 Maintain central repository for Proposal materials and Knowledge resources. Provide knowledge
management services to the Client Account team (CAT)
 Identify and implement best sharing practises
 Liaise with different team for enrichment of proposals.
 Assist functional SPOCs in Implementation of Knowledge Management practices and policies.
 Collate and Report weekly team metrics
 Manage and analyse research and content management metrics
 Create and manage work plan for the Research & Content Management team
 Track available knowledge material and map it's usability to different projects.
 Perform periodic audit of current KM material.
 Perform due diligence, ensure timely and smooth closures of projects.

2.  Communicate and market the team on all internal platforms.
 Train personnel on Knowledge Management to include knowledge sharing and collaboration
methods.
PREVIOUS EMPLOYMENTS
Credit Suisse Services (India) Pvt. Ltd Feb’08 – Jun’13 (5.5 yrs.)
Process Management Coordinator – Knowledge Management
 Member of Process Management Team (PMT) for CS Global operations. As a part of PMT,
responsible for Knowledge Management, Transitions, maintaining Central Repository
 Perform Re-certification process to meet Audit requirements for Financial Accounting domain
 Managed and coordinated, Global Content teams of Human Resource Service Centre (HRSC).
Helped in the design, development, and implementation of Knowledge Management (KM)
strategies.
 Conduct systems trainings, presentations and live demos on tool usage globally at On-boarding.
 Responsible for smooth closure of ongoing deployments with all signoffs (MPP Steps)
 Active involvement in Operational Excellence and other process improvement measures.
 Identifying Learning & development needs. Creating team training plans (internal trainings &
external certifications) and nominating team members
 Creation of governance mechanism and ensuring appropriate controls are in place.
Highlights
 July–November 2008 – Involved in Process Transitions Project from London to Pune CoE
 July–August 2009 – Travelled to Zurich for Zurich Transitions
 October 2009–June 2011 – Travelled to New York for Regulatory reporting project.
 Regulatory reporting project – Project Team member for creating “As-Is” business
process maps. Performed analysis & assessment for the regulatory process for North
Americas. Created the Target state. Mapped the target state to MARCS system to
measure the process via process dashboard.
 Received excellent feedback from Managing Directors & Directors.
 Awarded Individual Excellence Award – Q2 2011.
Green Belt Certified – Pune CoE, Credit Suisse
 Project Name - Improve Deliverables Process Documentation - Hyper knowledge
This project was done in Pune, Centre of Excellence (CoE) to improve the percentage
deliverables documented on Hyperknowledge and ensure quality of mapping i.e. all deliverables
have identified tasks and are mapped to potential Hyperknowledge documents. As a result
deliverables documented on Hyperknowledge rose from 40% to 100%
 Hyperknowledge Remediation Project - Performed remediation project in the central
repository to clear and close all the gaps occurred in the process lists. 100% conformance
achieved
 Consolidation of Processes – Process improvement initiative to consolidate similar processes
which were similar or were deployed in phases in Pune. This was done to reduce the number of
processes eventually reducing the effort and time in maintaining them on a periodic basis
resulting in saving of about 35hrs of work with a reduction of about 75 processes in Zurich
region. This project was replicated for global processes.
 Increase of Survey Response Rate – A project to increase the customer satisfaction survey
response rate. The project scope includes base lining the response rate, identify hurdles and
implement ideas to improve the response rate. Achieved 10% increase in survey response.
 Human Resources Knowledge Management Project – A project to standardise HR content
and link the content to HR portal. Executed the Content Management System implementation

3. PREVIOUS EMPLOYMENTS
WNS Global Services Pvt. Ltd.(Ntrance) Sr. CSA Apr 2005 to Feb 2008
Affinity Express Team Member Feb 2003 to Apr 2005
EDUCATION
Bachelor of Science (B.Sc.), Pune University - 2004
CERTIFICATIONS
 PRINCE2 Practitioner Certified
 Lean Six Sigma Green Belt
 ITIL V3 Foundation
 Project Management Professional (PMP) course undertaken
PERSONAL DETAILS
 Date of Birth: 20 March 1980
 Mob: +91 9766624797
 Email: sdan1980@rediffmail.com
 Passport: F8209029
US B2 Visa – Valid till 2020
 Address: A-1004, Solitaire Society, Dhanori-Lohegaon Road, Vishrantwadi, Pune-
411015