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Dream It. Drupal It. 

Assembling	
  Great	
  Digital	
  Experiences	
  

1




Digital FTSE350 Masterclass
London, 3rd March 2014
The path to digital innovation: !
Digital Lifecycle Management!
Application
Development

THE VORTEX
•  Ever-expanding channels and
devices
•  Pace of delivery trumps all
•  Content and digital engagement
technologies are converging
•  Reliable experience delivery is
critical
2

CMS

DLM!

Experience
Delivery

Digital 
Marketing
Assembling Great Digital Experiences!
User
Generated
Content"
DAM"

Email"
CONTENT

COMMUNITY

CRM"

Analytics"
COMMERCE

Marketing
automation"
Personalisation"

3
Assembling Great Digital Experiences!
“Web Experience
Management”
“Online Channel
Optimisation”

- Gartner

“Customer Experience
Management”

- Adobe

“Digital Experience
Management”
4

- Oracle

- Forrester
Whatever :)	
  
5
Assembling

GREAT
Digital
Experiences
6
Right content
Right place
Right time

CONTEXT

7
context =
experience
Context depends on:

- Geography
- Past behaviour
- Intent
- Device
- Time of day
- Temperature
8
context =
engagement
Context depends on:

- Geography
- Past behaviour
- Intent
- Device
- Time of day
- Temperature
9
Symantec Social CRM!

10
Brit Awards!

11
Timex in 2012: “These are our products.”!

12

1
Timex in 2013: “This is your life.”!

13

1
14
Shepherd Neame!

15
Also Shepherd Neame!!

16
Also Shepherd Neame!!

17
Also Shepherd Neame!!

18
300+!
19

Warner Music Group artist "
websites, 3 site templates, "
total creative freedom
300

Artists creating connections, delivering
memorable experiences and giving
their fans something to talk about

20
340

Unique digital experiences built on a "
common Drupal platform – empower store
managers to localise each store site

21
13M!
22

People accessed Olympic content
through their mobile devices in 2012
What do you want
to assemble?
Acquia – Dream it. Drupal it.
• 

Founder and CTO Dries Buytaert

• 

400+ employees in US, Europe & Australia

• 

Acquia Software, Support & Cloud

• 

19 billion+ requests/month on Acquia Cloud

• 

775+ Partners

24
Dream It. Drupal It. 

Assembling	
  Great	
  Digital	
  Experiences	
  

25

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Assembling Great Digital Experiences