The document discusses developing emotional intelligence (EQ) through maintaining a positive attitude and adjusting your behavior based on how others respond. It provides tips for improving EQ, such as active listening, never giving up, communicating effectively, showing empathy, setting priorities, thinking positively, forgiving others, embracing differences, smiling often, and learning to live in the present moment. Developing high EQ is important as research shows it is a better predictor of life and career success than IQ alone.
NVC is a communication technique for the purpose of achieving mutual understanding through relationship-building. NVC Improves the quality of personal and professional relationships. This method is attributed to Dr. Marshall Rosenberg
You Will Learn How To:
1. Gain crystal clear clarity of your own values and desires in the context of relationship
2. The Golden Ratio for maintaining a positive, happy relationships
3. Learn how to decipher your partner's hidden relationship mental programming
4. Learn how to respond to different communication styles
http://www.nlpplanet.com
Summary of Davidson's Emotional Styles, and his assessment to determine
- how attentive we are
- how self-aware
- how resilient we are
- if our outlook is positive and in how far
- how socially intuitive we are and
- how sensitive we are to social context.
followed by a summary of what extremes on the scales of these styles can mean in practice.
NVC is a communication technique for the purpose of achieving mutual understanding through relationship-building. NVC Improves the quality of personal and professional relationships. This method is attributed to Dr. Marshall Rosenberg
You Will Learn How To:
1. Gain crystal clear clarity of your own values and desires in the context of relationship
2. The Golden Ratio for maintaining a positive, happy relationships
3. Learn how to decipher your partner's hidden relationship mental programming
4. Learn how to respond to different communication styles
http://www.nlpplanet.com
Summary of Davidson's Emotional Styles, and his assessment to determine
- how attentive we are
- how self-aware
- how resilient we are
- if our outlook is positive and in how far
- how socially intuitive we are and
- how sensitive we are to social context.
followed by a summary of what extremes on the scales of these styles can mean in practice.
We talked about the evolution and interpretation of Lean and/or Toyota Production System (TPS) and their relationship with Scrum. It is interesting how they complement each other. In one sense, it is interesting how Scrum is hardly more than a PDCA cycle. But on the other hand it really enhances the PDCA cycle in the spirit of teamwork and flow.
Key Account Management And The Pharmaceutical Industry The Rationale For ChangeAlan Gillies
A short overview of the changes in the Pharmaceutical Industry that are driving companies to embrace a Key Account Management Approach over the Traditional Share of Voice Model
KEY ACCOUNT DEFINITION , HOW TO CLASSIFY YOUR ACCOUNT AND NURTURING YOUR BUSINESS RELATIONSHIP
with key account DEVELOPMENTAL PLAN
see it better on prezi
http://prezi.com/lbrud92perr0/?utm_campaign=share&utm_medium=copy
In this session we are going to consider some lessons that Business Architecture practitioners might learn from Lean. Business Architecture has traditionally delivered ivory tower models which are slow to generate, hard to understand, and require heavy maintenance.
We'll start with a '101' level introduction to Business Architecture, discussing both the process of defining a Business Architecture and also some of the models that Business Architecture produces. We'll also try to understand the value of Business Architecture.
We'll then start to map some Lean Principles to Business Architecture and try and understand how we could potentially optimise the value stream. We'll consider where Business Architecture can be wasteful, discussing the diminishing value of information and the concept of analysis paralysis.
Finally I'll introduce you to a leaner approach to Business Architecture that focusses on rapid techniques for model generation and heavier engagement of system actors in both the development and the maintenance of models. I'll also share my technique for rapid enterprise modelling which can help you to build a capability model in hours rather than weeks/months.
Key Account Management - Quarterly Research. In this research report, we review 3 case studies of key account management deployments and discuss various elements of success and failure. A presentation by Sales Benchmark Index.
Key or strategic accounts are your most important clients. Not only are they your most important clients; they are also the ones that are at most risk of being wooed by your competition. For most companies, reducing prices to compete has become a staple sales strategy. However, this strategy seriously threatens the survival of the organization. This is why managing and developing key accounts is an essential skill to have, if we want to stay ahead of the competition!
We have to realize that, in today’s market place, price alone does not determine sales or profitability. It is essential for you to be able to differentiate yourself and your products and services in order to survive it this cut-throat environment. If you can’t compel, you won’t sell. If you can’t maintain your influence over your key clients, you may as well kiss them goodbye.
Our Knowledge Asia’s “Dynamic Key Accounts Management” training course will help you develop strategic account management techniques that ensure not only the protection of your existing clients from competitive attack, but, more significantly, build long and sustainable relationships resulting in excellent customer retention, improved sales, increasing margins and ongoing customer loyalty
We talked about the evolution and interpretation of Lean and/or Toyota Production System (TPS) and their relationship with Scrum. It is interesting how they complement each other. In one sense, it is interesting how Scrum is hardly more than a PDCA cycle. But on the other hand it really enhances the PDCA cycle in the spirit of teamwork and flow.
Key Account Management And The Pharmaceutical Industry The Rationale For ChangeAlan Gillies
A short overview of the changes in the Pharmaceutical Industry that are driving companies to embrace a Key Account Management Approach over the Traditional Share of Voice Model
KEY ACCOUNT DEFINITION , HOW TO CLASSIFY YOUR ACCOUNT AND NURTURING YOUR BUSINESS RELATIONSHIP
with key account DEVELOPMENTAL PLAN
see it better on prezi
http://prezi.com/lbrud92perr0/?utm_campaign=share&utm_medium=copy
In this session we are going to consider some lessons that Business Architecture practitioners might learn from Lean. Business Architecture has traditionally delivered ivory tower models which are slow to generate, hard to understand, and require heavy maintenance.
We'll start with a '101' level introduction to Business Architecture, discussing both the process of defining a Business Architecture and also some of the models that Business Architecture produces. We'll also try to understand the value of Business Architecture.
We'll then start to map some Lean Principles to Business Architecture and try and understand how we could potentially optimise the value stream. We'll consider where Business Architecture can be wasteful, discussing the diminishing value of information and the concept of analysis paralysis.
Finally I'll introduce you to a leaner approach to Business Architecture that focusses on rapid techniques for model generation and heavier engagement of system actors in both the development and the maintenance of models. I'll also share my technique for rapid enterprise modelling which can help you to build a capability model in hours rather than weeks/months.
Key Account Management - Quarterly Research. In this research report, we review 3 case studies of key account management deployments and discuss various elements of success and failure. A presentation by Sales Benchmark Index.
Key or strategic accounts are your most important clients. Not only are they your most important clients; they are also the ones that are at most risk of being wooed by your competition. For most companies, reducing prices to compete has become a staple sales strategy. However, this strategy seriously threatens the survival of the organization. This is why managing and developing key accounts is an essential skill to have, if we want to stay ahead of the competition!
We have to realize that, in today’s market place, price alone does not determine sales or profitability. It is essential for you to be able to differentiate yourself and your products and services in order to survive it this cut-throat environment. If you can’t compel, you won’t sell. If you can’t maintain your influence over your key clients, you may as well kiss them goodbye.
Our Knowledge Asia’s “Dynamic Key Accounts Management” training course will help you develop strategic account management techniques that ensure not only the protection of your existing clients from competitive attack, but, more significantly, build long and sustainable relationships resulting in excellent customer retention, improved sales, increasing margins and ongoing customer loyalty
How to Develop Emotional intelligence ( Step by Step)Gurpreet Singh
How to Develop Emotional intelligence ( Step by Step)
How to develop emotional intelligence and be more happy, successful in life , This you can learn from this presentation.
If you are seeking success in your life and all it has to offer you, then The ABC’s of Success! is the workshop for you. Coaches will guide you on a 26 step process of self discovery that will result in the development of a plan created just for you, by you, designed to attract more success in your life, both individually and professionally. This is a highly interactive and mind stimulating workshop that will take you back to the basics. Creativity will be taken to the next level. Participants receive a treausre box filled with discovery tools and will walk away with valuable tools for success. Great retreat for groups of any kind, business or personal.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
The key differences between the MDR and IVDR in the EUAllensmith572606
In the European Union (EU), two significant regulations have been introduced to enhance the safety and effectiveness of medical devices – the In Vitro Diagnostic Regulation (IVDR) and the Medical Device Regulation (MDR).
https://mavenprofserv.com/comparison-and-highlighting-of-the-key-differences-between-the-mdr-and-ivdr-in-the-eu/
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
5. ATTITUDE
1) is an internal characteristic that influences both how you
see things and how you react to events. It plays a major
role in determining both your actions and the reactions
you get from others.
2) Person point of view towards something.
Belief: is a person opinion about something.
7. If you are aggressive
If you are arrogant
If you are nervous
People become defensive
People will get annoyed
people will take advantage.
8. If you are friendly
If you are enthusiastic
If you are positive
people will respond accordingly
people will share in your enthusiasm
people will be positive in return.
15. IQ v/s EQ
| 15
GETS YOU
HIRED
THE PROFESSIONAL SUCCESS
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e
im
ag
e
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GETS YOU FIRED/
PROMTED
16. IQ v/s EQ
The research
shows that IQ can
help you to be
successful to the
extent of 20
percent only in
life. The rest of 80
percent success
depends on your
EQ.
| 16
80% EQ
20% IQ
17. “Anyone can be angry—that is easy. But to be
angry with the right person, to the right
degree, at the right time, for the right
purpose, and in the right way — that is not
easy.”
| 17
19. Emotional intelligence
Emotional Intelligence is the
ability of an individual to
deal successfully with other
people , to motivate other
people, understand their own
feelings and appropriately
respond to the everyday
environment .
| 19
20. 20
Doesn't mean being soft – it
means being intelligent about
emotions – a different way of
being smart.
Ability to acquire and apply
knowledge from your emotions
and the emotions of others.
Emotional intelligence
21. Characteristics of a High EQ Person
Ñ A time to wait and a time to watch,
Ñ A time to be aggressive and a time to be passive,
Ñ A time to be together and a time to be alone,
Ñ A time to fight and a time to love,
Ñ A time to work and a time to play,
Ñ A time to cry and a time to laugh,
Ñ A time to speak and a time to be silent,
Ñ A time to be patient and a time to decide.
| 21
22. Characteristics of a low EQ Person
“If only I had a different job … …”
“If only I had finished graduation … …”
“If only I had been handsome/beautiful …”
“If only my spouse had stopped drinking …”
“If only I had been born rich and famous…”
“If only I had good contacts…”
“If only I had better friends …”
“If only I had married someone else …” | 22
23. CAN EQ BE DEVELOPED?
YES. You can develop your EQ
by upgrading your emotional skills.
The popular thinking that EQ is
entirely inherited is incorrect. There
is no emotional intelligence genes
as such . It is something you
Learn.
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25. LEARN TO LISTEN !
is a structured form of listening and responding that focuses
the attention on the speaker. The listener must take care to
attend to the speaker fully, and then repeats, in the listener-s
own words, what he or she thinks the speaker has said. The
listener does not have to agree with the speaker--he or she
must simply state what they think the speaker said. This
enables the speaker to find out whether the listener really
understood. If the listener did not, the speaker can explain
some more.
# 1
26. Membaca situasi
Dengan memperhatikan lingkungan
sekitar, kita akan mampu
mengetahui situasi sebenarnya dan
mengetahui apa yang sebenarnya
terjadi sehingga mampu mengambil
keputusan dengan emosi yang
terkendali.
“Life is change. Growth is optional.
Choose wisely”
# 2
27. NEVER GIVE UP !
"Our greatest glory is not in never failing,
but in rising up every time we fail".
- Ralph Waldo Emerson -
# 3
28. komunikasi
Ñ Komunikasi à jalan keluar
untuk menyelesaikan masalah
Dengan membiasakan
mengkomunikasikan masalah
dengan baik, dapat
meningkatkan kecerdasan
emosi dan menghindarikan dari
kesalah pahaman yang tidak
penting
Be honest with yourself and the way you act when you hear music. That way, when people watch, they'ʹll
see something from your heart and soul, and as a result will communicate your feeling and thought much
be?er. -‐‑ Billy Sheehan -‐‑
# 4
29. Emphaty to Others
Ability with many different definitions. They cover a broad
spectrum, ranging from caring for other people and having a
desire to help them, to experiencing emotions that match
another person's emotions, to knowing what the other person
is thinking or feeling, to blurring the line between self and
other.
Hodges, S.D., & Klein, K.J. (2001)
# 5
31. Berpikiran positif
# 7
“Give the world the best that you have, and the best will come back
to you.”
- Madeline Bridges
32. Forgiveness
# 8
The weak can never forgive.
Forgiveness is the a45ibute of the st5ong.
-‐ Gandhi
33. Living in Different
# 9
Stephen Covey
“St$eng(h lies in differences,
not in similarities.”
34. Keep Smile
# 10
If at times you feel you want to cry,
And life seems such a trial;
Above the clouds there'ʹs a bright blue sky,
So make your tears a smile.
As you travel on life'ʹs way,
With its many ups and downs;
Remember its quite true to say,
One smile is worth a dozen frowns.
Among the world'ʹs expensive things,
A smile is very cheap;
And when you give a smile away,
You get one back to keep.
Happiness comes at times to all,
But sadness comes unbidden;
And sometimes a few tears must fall,
Among the laughter hidden.
So when friends have sadness on their face,
And troubles round them piled;
The world will seem a be?er place,
And all because you smiled!
~ Author Unknown ~