The document summarizes improvements made by Melbourne Water to make their design review process and safety training more clear, accessible, and effective. Some key changes included using virtual reality to identify 14 additional safety issues, developing mobile apps to replace paperwork and link to work order systems, shortening e-learning modules and focusing on threats over hazards, and engaging more of the organization in a "whole of life" safety approach. The results were reduced permits, improved safety ownership, and addressing long-standing industry problems.

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FROM COMPLEXITY TO CLARITY:

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 Unable to explain design concepts to
Operational Staff
 Frustrated by requests to modify equipment at
late stage of build
 Equipment didn’t meet expectations
 Issues seemed obvious to Operational Staff
 Hazards were being designed into equipment

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22 Users from Operations and Maintenance
Six Items Raised in Traditional Approach
14 Additional Items Raised in VR Approach

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The Melbourne Water Virtual Reality Design
Standard is available for free.
Google: Melbourne Water VR Design
Global Case Study for United Nations
International Labour Organisation.
Report looks at best practice approaches to using
new technologies for emerging governments.

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Documents:
11146 words reduced to 1364
App now available on iPhones
Simulator replaces traditional training

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Reduced the amount of Permits issued by about 70%
Focused our attention on Planning and
Scheduling rather than the people in the field
Less ‘approval’ from Melbourne Water for tasks
completed by specialist contractors

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Removed the need for
documentation and gave
people ownership of safety
Focused on ‘Threats’ rather
than Hazards and Risk
Built an app that directly linked to
our work order system for those
that still wanted support
TRA/JSEA
Take 5s

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Two E-Learns covering our
Safety System and Hazards
No skills check at the end
Specific site hazards and
information at each site
Refresher
Periods
14 Site
E-Learns

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Operators can now buy LOTO Devices
and Operational Tags online without
management approval.

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One app 24796 records

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30 questions replaced by six
Robotic Process loads data
into system automatically
Puts value on getting into the
field rather than ticking boxes 0
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University prize offered for solutions
to long standing industry problems

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From This To This

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‘Whole of Life’ safety engagement
approach brings more people
onboard with your message.
Diversity of the message delivery is a key to success.

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