The document outlines the strategic plan for the Financial and Resource Operations (FRO) department at UBC. It discusses three key priorities: 1) Delivering extraordinary campus experiences through investments in technology, infrastructure, and campus services; 2) Achieving operating excellence through organizational effectiveness, summer campus use, and risk management; and 3) Building a deep talent pool across UBC through an integrated staff model, hiring and development, and health and well-being initiatives. The plan aims to help UBC address provincial funding cuts and global competition through revenue diversification, financial sustainability, and delivering an outstanding learning and working environment.