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How to STAND
OUTby
KICKing ASS!
If you want to be mediocre,
average and blend in this
message is NOT for you.
In business, you want to
STAND OUT.STAND OUT.
What is “Standing Out”?

Being Remarkable

Being Different

Being Awesome
Who am I?
Gene Hammett

20 plus years experience

Entrepreneur

Business Coach
to web designers
My 2nd
Chance
The world does not need
another...
Photographer
Copy Writer
Web Developer
Business Coach
GraphicCourtesyofBridgeddesign.com
Being the
“jack of all trades,
master of none”
The Term “Jack of All Trades”
came from England in the 16th
Century.
It was meant to be FLATTERING.
does not work now!
“Jack of All Trades”
Around the World
Korean: 열 두 가지 재주 가진 놈이 저녁거리가 없다
"A man of twelve talents has nothing to eat for
dinner"
“Jack of All Trades”
Around the World
Spain: Un océano de conocimiento de una pulgada de profundidad
"An ocean of knowledge only an inch deep"
“Jack of All Trades”
Around the World
Polish: Siedem fachów, ósma bieda
"Seven trades, the eighth one - poverty"
“Jack of All Trades”
Around the World
Lithuanian:Visų krūmų neapš iksi
"It's impossible to shit in every bush."
“Standing Out” is really important
if you want...

More Clients

Higher Rates

Greater Impact
Standing Out also creates RAVING FANS!
Standing Out is EXTREMELY
important if you are building
a business based on
relationships.
But it also counts if you are selling a product...I'm just saying.
So how do you “Stand Out”?
There are 7 strategies that
you need to address.
Measure yourself on each of these
using a 1 to 5 rating
as you are today.
To Stand Out, you
must...
KICK ASS
Know Your Customer

Know what their problems are

Know what they care about

Know the trends they are facing

Know how their customers buy

Know their language
Know Your Customer

Go deep here. Surface
knowledge is what you do when
you are balancing 12 different
projects in 12 different industries.

KNOWING YOUR CUSTOMER is
essential if you want to get the
rest of these right.
MartialArtMarketing.net
Intentional Experience

Strategies are developed in advance

Each industry has different “levers” that can
be pushed and pulled to make your business
Stand Out

Great tool available in the book Blue Ocean
Strategy called the “Strategy Canvas”
Intentional Experience

A Strategy Canvas is a visual depiction of the current
state of affairs in a specific industry.

This tool maps the factors that the competition focuses
on and invests in such as pricing, marketing, offerings,
delivery, customer service and more.

Then you use it to map out your own factors that are
important to you so that you can Stand Out.
Intentional Experience
Traditional Circus vs. Cirque Du Soleil
Intentional Experience
The Strategy Canvas for Cirque Du Soleil
Price
StarPerform
ers
Anim
als
Aisle
Concessions
Unique
Venue
Them
ed
ArtisticM
usic
Refined
Low-High
Traditional Circus Cirque Du Soleil
~ The Strategy Canvas is from Blue Ocean Strategy.
Intentional Experience
The Strategy Canvas for Cirque Du Soleil
Price
StarPerform
ers
Anim
als
Aisle
Concessions
Unique
Venue
Them
ed
ArtisticM
usic
Refined
Low-High
Traditional Circus Cirque Du Soleil
~ The Strategy Canvas is from Blue Ocean Strategy.
Intentional Experience
The Strategy Canvas for Cirque Du Soleil
Price
StarPerform
ers
Anim
als
Aisle
Concessions
Unique
Venue
Them
ed
ArtisticM
usic
Refined
Low-High
Traditional Circus Cirque Du Soleil
~ The Strategy Canvas is from Blue Ocean Strategy.
Intentional Experience
Think through how you want your client to
interact with your whole company ...

sales

contracting

delivery

customer service

after the sale
Standing Out happens in every single area
(sometimes it is the smallest area that means the most)
Intentional Experience
Digital Agency Industry
Price
Brand
M
arketing
Tim
e
to
Com
plete
ContentStrategy
Custom
Designs
FullIntegrated
Solutions
IndustryFocused
Low-High
Traditional Agency You
~ The Strategy Canvas is from Blue Ocean Strategy.
Intentional Experience
Digital Agency Industry
Price
Brand
M
arketing
Tim
e
to
Com
plete
ContentStrategy
Custom
Designs
FullIntegrated
Solutions
IndustryFocused
Low-High
Traditional Agency You
~ The Strategy Canvas is from Blue Ocean Strategy.
Consistency

Developing SYSTEMS and
PROCESSES that are consistent
is awesome for you

And your prospects and clients
prefer it.
Consistency
Consistency

Being consistent in your business allows you
to establish a baseline

Just some areas where consistency matters:
• Proposals
• Billing procedures
• Change Requests
• Project management
• Customer Support
• Client Communication
Kommunity
( Yes, I know Community starts with a “C”)
Kommunity
Kommunity includes LIVE events
 Conferences
 Socials
 Parties
Kommunity can be VIRTUAL events
Facebook groups
Webinars
LinkedIn groups
Forums
Other social media
Kommunity
Kommunity includes LIVE events
 Conferences
 Socials
 Parties
Kommunity can be VIRTUAL events
Facebook groups
Webinars
LinkedIn groups
Forums
Other social media
Authenticity
Authenticity
 Do you CARE about your clients?
 Do you CARE about their struggles?
 Do you let your personality shine through in
your business?
Authenticity
 It is about making a DEEPER connection
Tell stories about your life
Being Authentic is sharing your REAL self
SSurpriseurprise
Surprise
 Give them more than they EXPECT
 Consistency is the “baseline” but
SURPRISE is the extra
Tip: It is best if is part of your SYSTEMS and PROCESSES
(but you don't tell them in advance)
Be Super
Be Super
Be Super
“We are in the age of the expert. When a
company tries to be all things to all people it
inevitably fails.”
~ Al Ries and Jack Trout,
22 Immutable Laws of Marketing
To Stand Out, you must...
KICK ASS
So do you “Stand Out”?
Measuring yourself 1 to 5:
1. Know Your Customer
2. Intentional Experience ___
3. Consistency ___
4. Kommunity ___
5. Authenticity ___
6. Surprise ___
7. Super ___
Where are
you today?
Where do you
want to go?

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How to Standout by Kicking ASS!-Gene Hammett

  • 2.
  • 3. If you want to be mediocre, average and blend in this message is NOT for you.
  • 4. In business, you want to STAND OUT.STAND OUT.
  • 5. What is “Standing Out”?  Being Remarkable  Being Different  Being Awesome
  • 6. Who am I? Gene Hammett  20 plus years experience  Entrepreneur  Business Coach to web designers My 2nd Chance
  • 7. The world does not need another... Photographer Copy Writer Web Developer Business Coach
  • 9. Being the “jack of all trades, master of none” The Term “Jack of All Trades” came from England in the 16th Century. It was meant to be FLATTERING. does not work now!
  • 10. “Jack of All Trades” Around the World Korean: 열 두 가지 재주 가진 놈이 저녁거리가 없다 "A man of twelve talents has nothing to eat for dinner"
  • 11. “Jack of All Trades” Around the World Spain: Un océano de conocimiento de una pulgada de profundidad "An ocean of knowledge only an inch deep"
  • 12. “Jack of All Trades” Around the World Polish: Siedem fachów, ósma bieda "Seven trades, the eighth one - poverty"
  • 13. “Jack of All Trades” Around the World Lithuanian:Visų krūmų neapš iksi "It's impossible to shit in every bush."
  • 14. “Standing Out” is really important if you want...  More Clients  Higher Rates  Greater Impact Standing Out also creates RAVING FANS!
  • 15. Standing Out is EXTREMELY important if you are building a business based on relationships. But it also counts if you are selling a product...I'm just saying.
  • 16. So how do you “Stand Out”? There are 7 strategies that you need to address. Measure yourself on each of these using a 1 to 5 rating as you are today.
  • 17. To Stand Out, you must... KICK ASS
  • 18. Know Your Customer  Know what their problems are  Know what they care about  Know the trends they are facing  Know how their customers buy  Know their language
  • 19. Know Your Customer  Go deep here. Surface knowledge is what you do when you are balancing 12 different projects in 12 different industries.  KNOWING YOUR CUSTOMER is essential if you want to get the rest of these right.
  • 21.
  • 22. Intentional Experience  Strategies are developed in advance  Each industry has different “levers” that can be pushed and pulled to make your business Stand Out  Great tool available in the book Blue Ocean Strategy called the “Strategy Canvas”
  • 23. Intentional Experience  A Strategy Canvas is a visual depiction of the current state of affairs in a specific industry.  This tool maps the factors that the competition focuses on and invests in such as pricing, marketing, offerings, delivery, customer service and more.  Then you use it to map out your own factors that are important to you so that you can Stand Out.
  • 25. Intentional Experience The Strategy Canvas for Cirque Du Soleil Price StarPerform ers Anim als Aisle Concessions Unique Venue Them ed ArtisticM usic Refined Low-High Traditional Circus Cirque Du Soleil ~ The Strategy Canvas is from Blue Ocean Strategy.
  • 26. Intentional Experience The Strategy Canvas for Cirque Du Soleil Price StarPerform ers Anim als Aisle Concessions Unique Venue Them ed ArtisticM usic Refined Low-High Traditional Circus Cirque Du Soleil ~ The Strategy Canvas is from Blue Ocean Strategy.
  • 27. Intentional Experience The Strategy Canvas for Cirque Du Soleil Price StarPerform ers Anim als Aisle Concessions Unique Venue Them ed ArtisticM usic Refined Low-High Traditional Circus Cirque Du Soleil ~ The Strategy Canvas is from Blue Ocean Strategy.
  • 28. Intentional Experience Think through how you want your client to interact with your whole company ...  sales  contracting  delivery  customer service  after the sale Standing Out happens in every single area (sometimes it is the smallest area that means the most)
  • 29. Intentional Experience Digital Agency Industry Price Brand M arketing Tim e to Com plete ContentStrategy Custom Designs FullIntegrated Solutions IndustryFocused Low-High Traditional Agency You ~ The Strategy Canvas is from Blue Ocean Strategy.
  • 30. Intentional Experience Digital Agency Industry Price Brand M arketing Tim e to Com plete ContentStrategy Custom Designs FullIntegrated Solutions IndustryFocused Low-High Traditional Agency You ~ The Strategy Canvas is from Blue Ocean Strategy.
  • 31. Consistency  Developing SYSTEMS and PROCESSES that are consistent is awesome for you  And your prospects and clients prefer it.
  • 33. Consistency  Being consistent in your business allows you to establish a baseline  Just some areas where consistency matters: • Proposals • Billing procedures • Change Requests • Project management • Customer Support • Client Communication
  • 34. Kommunity ( Yes, I know Community starts with a “C”)
  • 35. Kommunity Kommunity includes LIVE events  Conferences  Socials  Parties Kommunity can be VIRTUAL events Facebook groups Webinars LinkedIn groups Forums Other social media
  • 36. Kommunity Kommunity includes LIVE events  Conferences  Socials  Parties Kommunity can be VIRTUAL events Facebook groups Webinars LinkedIn groups Forums Other social media
  • 38. Authenticity  Do you CARE about your clients?  Do you CARE about their struggles?  Do you let your personality shine through in your business?
  • 39. Authenticity  It is about making a DEEPER connection Tell stories about your life Being Authentic is sharing your REAL self
  • 41. Surprise  Give them more than they EXPECT  Consistency is the “baseline” but SURPRISE is the extra Tip: It is best if is part of your SYSTEMS and PROCESSES (but you don't tell them in advance)
  • 44. Be Super “We are in the age of the expert. When a company tries to be all things to all people it inevitably fails.” ~ Al Ries and Jack Trout, 22 Immutable Laws of Marketing
  • 45. To Stand Out, you must... KICK ASS
  • 46. So do you “Stand Out”? Measuring yourself 1 to 5: 1. Know Your Customer 2. Intentional Experience ___ 3. Consistency ___ 4. Kommunity ___ 5. Authenticity ___ 6. Surprise ___ 7. Super ___ Where are you today? Where do you want to go?