2. Architecture
As competition increases, it’s more important to
stand out.
Not just by being different, but by being ‘on
brand’
Yet it’s currently normal to see this:
3.
4. Working with architects can open up exciting
opportunities to develop spaces, which:
● Fit brand style and values
● Attract attention and engagement
● Start conversation and create memorable
consumer experiences
5.
6.
7. Events
Culture knows how to draw the crowds and
keep them there.
Think of your customers as an audience not
just people buying from you.
Find artists your audience will love.
10. Hospitality
Create a space in-store for your “audience” to
relax and spend time.
Take note of hotels, shared office spaces,
memberships clubs.
Make stores into destinations
11. Team
Creating impressive spaces for the “audience”
is half the work
The strongest link to customers is through staff
You can’t force your staff to be “on form”
12.
13. Creating a space staff feel valued in makes a
huge difference
Take inspiration from an orchestra, or theatre
“company” to create a sense of team work and
inclusion
14. Purpose
Work out a sense of purpose
Something bigger than the company and the
“audience”
Like for like retail is becoming popular. Take
inspiration from Tom’s Shoes
15.
16. This adds another dimension to staff’s feeling
of value
Gives a story to tell
Creates attachment and positive sentiment
amongst customers
17. CAO
One of the best ways to curate collaborations
with artists is to appoint a Chief Arts Officer
who can ensure
● Brand stewardship
● Creative innovation
● Sourcing artists
● Relationship with artists