Frances Donofrio is seeking a part-time or full-time position in healthcare or customer service, preferably allowing telecommuting. She has 15 years of customer service experience and strong organizational, planning, and multi-tasking skills. She will graduate in May 2016 with a Bachelor's Degree in Health Informatics from Ashford University.

1. FRANCES DONOFRIO
23062 Columbus, Warren, MI 48089 | H: 586-360-0066 | C: 586-360-0066 | frantaztik@yahoo.com
Summary
Resourcefulindividualwith 15 years customer service professionalism. Graduating May 5th,
2016 with a Bachelor ofHealth Informatics Degree. Seekinga job position in healthcare
and/or customer relation/data entry preferably telecommuting part time/fulltime of the
position.
Highlights
Strong organizationalskills Maintains strict confidentiality
Microsoft Outlook Electronic MedicalRecord (EMR)
Microsoft PowerPoint software
Microsoft Word Strongplanningskills
Multi-Task Strong work ethic
Scheduling Deadline-driven
Exercises good judgment
Accomplishments
President of the Volunteer Club of (South) Macomb CommunityCollege 2003-2005
Managed essentialcommunication, customer support and product representation for each
client/event/fundraiser.
Promptly responded to generalinquiries from members, staff, and clients via mail, e-mail
and fax.
Ashford University's Delta Alpha PiInternationalHonor Society
Food Bank owner - volunteer - 2012 - present
Experience
Director of Donations Jun 2003to Current
Food Bank - Warren,Michigan
Receive donations from retailers and deliver to churches and families in neighborhood. Have
same donors from Macomb Community College.This is done bi-weekly.
Front Desk Office Assistant May 2003 to May 2005
Macomb Community College - Roseville,Michigan
Testing area in the Library; handled multi-phone lines,filing,researching, customer service,
and assistingteachers.
Hospice Care Feb 2010to May 2012
Health Care - Warren,Michigan
Exhibited compassionate care and communication with regard to issues of death and
dying.Positioned residents for comfort and to prevent skin pressure problems.
Education
Bachlors Degree in Health Informatics,Health care 2016
Ashford University -San Diego,Caliifornia,USA
Courseworkin Greenway PrimeSuite Software
Ashford University's Delta Alpha PiInternationalHonor Society
Associate Degree of General Studies, General Business 2005
Macomb Community College - Roseville,Michigan,USA
Courseworkin Marketing, Business Management and Communications

2. Continuing Education in American Sign Language